22384 comments found.
Editor is mixing fonts – rendering ™ in a serif font (probably Georgia – no matter what font is selected in the editor or set in the class. So the clients wants it all in Sans serif – but the ™ remains stubbornly in serif. Anyone else complain of this and is there a way to fix it?
Thank you for your patience!
Can you share the URL so I can take a look? Thanks!
Multiple instances in “Industry’s First Solid State iDAR™ Based Product Provides Breakthrough Advancements in Perception and Motion Planning CES – Las Vegas, NV – January 7, 2018 – AEye, a robotic perception pioneer, today announced the AE100™, a…”, the global footer text… Not ALL instances of ™, but the ones generated from posts, and generally from text blocks.
ANSWER: using Open Sans which does not have a TM symbol
Oh yes, that is a common issue with Google fonts (not supporting the TM symbol).
If you set Helvetical/Arial as a fallback it should look much better. Example:
body { font-family: 'Open Sans', Helvetica, Arial; }
- http://wpexplorer-themes.com/total/docs/making-css-edits/
- AJ
it would be great if you add the possibility to “sticky” some VC Content-Elements (example “simple Image”) with a CSS Class. I’ve tried it myself with multiple jquery plugins, but unfortunately it doesnt work correctly. Maybe you can add this little feature in further updates?
Hi,
It’s actually very complex to do this and in most cases will cause bugs because of how customers setup their pages and what they may want sticky, also it can conflict with other sticky elements like the header/topbar and local scroll.
Using javascript in the child theme is the best solution. If you have a specific section you want to make sticky and want some help with the code let me know.
- AJ
I almost thought so..
Child theme is already in use. Ok, That sounds great – i will contact you in a few days via your Support-Ticket-Site!
Thank you AJ!
Hi I’ve been trying to install the theme for the past 2 hours. Already increased the php size memory limit but still no progress.
Hi,
What error are you getting and are you uploading the correct file?
https://wpexplorer-themes.com/total/docs/theme-installation-errors/- AJ
“Are you sure you want to do this?” And yup, I’m uploading the correct file 
On GoDaddy and I’ve already tried increasing memory limit through the wp-config, the cpanel settings in GoDaddy and even a .user.ini
Are you using the Godaddy Managed WordPress hosting? Or are you using the budget shared hosting?
You may have to increase your upload limit not the memory limit on the server.
- AJ
I see in your description that Total Theme supports Woocommerce Product page layout design. True ?
Hi,
I’m not sure what you mean by “Product page layout design” – but Total is WooCommerce compatible. Example: http://totaltheme.wpengine.com/glitzglam/
- AJ
Hello
I am using custom arabic font. then when i use h2 or h3 in the post editor. the result in the web site is smaller than h2 or h3 format in the post editor. why?
The WordPress editor uses different font-sizes and font family then what’s on the live site. If you want to alter the way the fonts look in the post editor would require loading custom CSS files in the backend like this – https://codex.wordpress.org/Editor_Style – you can do this easily via a child theme if you want the editor to use the exact same font family and sizes.
If you are using the Page Builder when adding headings I do recommend using the Total “heading” module which will give you more control over the text then the text block.
- AJ
thank you, i am using an arabic font called “droid arabic kofi”, all the arabic text is formatted successfully 1- BUT how can i specify the font for english text???
2- how can i alter the h2, h3, sizes for my custom font?
my website is khadijahtech.com
Hi,
1. There is no way to automatically change the font depending on the language for specific text unless you know exactly where the english text is so then you can use Custom CSS to alter the font.
I don’t see any english text on your site, do you have an example?
2. You can alter the h2, h3, h4 sizes in your posts via Appearance > Customize > Typography. You will see options like this for that: https://cl.ly/qGx5
- AJ
Hi,
why my footer is not formatted on the category and search pages. I created the footer using a template and the footer builder.
http://austa.com.br/?s=testing+footerHi,
I can’t recreate any issues with the footer builder locally or on a live site. For example this demo: http://totaltheme.wpengine.com/modern-agency/?s=test
One thing I’ve noticed from your site though it looks like your footer builder may be setup as a standard page with a template inserted on it? Is that correct?
The ideal way would be to just go to WPBakery > Templates and create your footer template here then assign this template for the footer. Does that work? Or is that what you are doing?
Since I can’t break the footer it’s hard to troubleshoot without actually logging in, you can submit a private ticket you prefer – https://wpexplorer-themes.com/support/
- AJ
Hi there, I can’t seem to get the Instagram Widget to work. According to the Dashboard, I’m currently running version 4.6. However, I did have some difficulty updating the theme. I used the Easy Theme and Plugin Upgrades by Chris Jean. I got an error message saying the update failed. So, then I used the Envato update plugin, but it wasn’t showing that a theme update was available. When I checked the theme shows version 4.6. Any suggestions on how to get the Instagram Widget to work? Thanks in advance.
Hi,
Can you share the URL so I can take a look at the source code?
The issue could just be caching. Re-saving the widget or visiting your site at your-site.com/?wpex_clear_transients=1 (then refreshing normal) should clear the Instagram wiget cache.
In terms of updating, the easiest way is to go to Theme Panel > Theme License and activate your theme license then you’ll get automatic updates in the dashboard provided by the theme.
- AJ
Hi AJ,
Now, I’m getting an error message instead of broken image links. http://livingbeyondlyme.com/speaking/Do you think the theme update could have gone wrong, even though it’s showing as version 4.6?
Thanks!
Jon
Hi Jon,
It looks like Instagram may have changed the way their website works once again…It was working just recently. What a pain in the butt. Hopefully it’s a quick fix, I’ll take a closer look and reply back in a few minutes.
- AJ
Ok, it wasn’t too bad to fix. Instagram did change their site code significantly though. Here is the updated file if you want to test yourself: https://cl.ly/q8kG
I’ve already fixed it on my live demos. Example: http://totaltheme.wpengine.com/mason/fashion-dos-and-donts/
It looks like the changes were literally made this morning so I really appreciate the heads up on this.
An official Total 4.6.1 update will be released tonight or first thing in the morning tomorrow.
- AJ
Hi AJ, Excellent! Thanks so much. Funny that I was trying to get it to work so soon after their code change. I’ll look for the update. -Jon
Hi – i am wanting to stop the feature image becoming my main banner image on blog posts. I know i can override this at the bottom of each blog post but i have to also re set all the properties etc like height to match the ones on the other pages. Also others will add blog posts and don’t want them to have to override this everytime they add a post. Is there a way to globally set the main banner image for all blog posts? thanks
Just as a note i am using featured image for the image that displays in the blog listings so don’t want it to be the same.
and also just having the default image would be ok, i just don’t want the featured image to override it.
Hi,
I’m not quite sure what you want to do to be honest. If all you want to do is disable the featured image you can do this via Appearance > Customize > Blog > Single and disable the “Featured Media” block – https://wpexplorer-themes.com/total/docs/blog-single-post-builder/
You could also create a dynamic template to use for your post layouts if you want – https://www.youtube.com/watch?v=eGYuBjqkj8Q
If you are not looking to disable the image on the posts…are you instead trying to show the featured image for the archives but then display a different image on the post? If so, this is a simple child theme modification and I can show you how to do that if needed.
- AJ
Hi, how to make user’s avatar displayed in “Author Box” (author-bio element under a blog post)? I installed “WP User Avatar” plugin, attached an avatar image to an user, but it still is not displayed in the author box…
nvm, now it works when i checked “Show Avatars” checkbox in WP User Avatar settings… no clue why it’s not enabled by default, but it’s up to the plugin’s author
I’m glad you figured it out, thank you for letting me know!
Is the Nav-bar drop-down menu obsolete now? Mine disappeared with a previous update (not the most recent). I used to have a drop-down navigation menu under the header. It’s gone now, and I don’t see options for adding it back. Documentation still has instructions on how to create it, but apparently the element itself obsolete. I did a “work-around” making a menu on a sidebar,but would love to have my nav-bar at the top under the header image again. Any idea when the documentation will be updated to reflect changes made in the last few updates?
website is www.eggshellmagic.com
Hi,
When I look at your site it appears you are using the Header Builder function via Theme Panel > Header Builder – https://wpexplorer-themes.com/total/docs/header-builder/ – when you enable this the core header menu has to be removed so that you can design your header exactly how you want it without anything being auto added.
- AJ
That worked! My nav-bar is back. Header Builder is turned off… at least for now
Hey Nice theme.
I would like to know if theme source code is clean ? i.e. no mention of author or theme in class css ? or any reference?
Thank You
Hi,
WordPress theme’s always have the author name in the style.css file because if you leave that field empty it actually produces an error in the WordPress checker.
But there are a lot of caching and minify plugins you can use that will strip this information out from the front-end.
The best thing to do is create a child theme that you can brand on your own with your own screenshot and information if you want. This is what most people do for their client work.
In terms of actual ‘clean’ code, the theme is very well coded and commented, example: https://cl.ly/q7OS – As a developer it’s a pleasure to work with because not only is the code commented there are also a lot of hooks and filters available for developers:
- https://wpexplorer-themes.com/total/docs/use-filters-wordpress/
- http://wpexplorer-themes.com/total/docs/action-hooks/
Let me know if you have any other pre-purchase questions.
- AJ
just updated two sites to 4.6 and now the icon on the mobile menu is missing. can i roll back to 4.5? i looked in inspector and it’s just not there.
Hi,
Can you share the URL so I can have a look at the source code?
The mobile menu should definitely be there and no one else is having the issue so it’s either cache related or if you were using a child theme with custom edits it could be that as well.
Of course you can roll back, but figuring out what’s wrong and fixing it is the best solution.
- AJ
okay so i looked at the theme files. this one: header.menu.mobile.icons.php and there was no class=”fa fa-navicon” in the span. just so i fixed it myself and added some styles in my child theme for the background because i had to get something up. but that might be the issue.
Hi,
The classname “fa fa-navicon” is no longer used because the bars are now done with CSS only as requested by many customers: https://cl.ly/q8sE
Most likely the issue you had was just cache related (missing the correct CSS for the mobile toggle). But it’s hard to know unless you can share the URL so I can inspect it.
- AJ
i did try emptying every possible cache
nevermind, it appears to be working now. thank you for your prompt response.
I’d like to like to user my own styles in css rather than rely on setting styles in the Customizer. However, it seems like I need to include !important on all of them, which is not ideal. What do you recommend for my style.css file to override the styles set in the Customizer?
Hi,
You have a few options:
1. Instead of using !important you can use a parent element such as the body tag. So example, instead of:
#site-header { background: #000; }
You could do this:
body #site-header { background: #000; }
2. I am assuming you are using a child theme so another alternative is to load your child theme after the theme’s CSS (by default WordPress loads it first). You can do this by altering the way the child theme’s style.css is loaded in the functions.php
3. You could remove the theme’s CSS completely and only add the code you want if you are creating a small/simple site this may work well for you.
If you need help with any of the code let me know.
- AJ
Hey Aj and Team, perhaps you can help. I have contact details in a footer widget, that is the same on every page. Now i want to place a link (name: Contact) to this in the main menu, so that the page just scrolls down to the footer. I tried this with an individual-link and the “local-scroll” class pointing to an ID in the footer widget. But the page only scrolls down to the first animated row. Every time i click the link in the menu it is moving down one row further until it reaches the footer. Tried as well the “local-link-class” and searched your documentation but i couldn’t solve it. Any hint would be nice. Thanks
Hi there,
The way local scroll works in Total is via data attributes because standard ID’s can cause issues when scrolling to sections directly from another page or create conflicts with other plugins.
So you would need to add the data attribute to your code in the footer which would look like this:
<div data-ls_id="#footer-contact">your contact info</div>
Then your menu item would have the “local-scroll” class added to the menu item class field.
- AJ
Hey AJ thanks! I just tried but i’m sorry, it has the same effect.
Can you share the URL so I can see? This is the correct method.
- AJ
Hallo AJ You asked for the URL. Is there a way to share the URL private
Sure you can submit a ticket and request it be assigned to me – https://wpexplorer-themes.com/support/
Hi AJ, i just submitted a ticket
Got it. I will reply in a bit. Thank you for your patience.
Also: How do I make my header responsive?
Hi,
The header is responsive by default. I’m not sure what you mean… Did you disable responsiveness on your site? – https://wpexplorer-themes.com/total/docs/disable-responsiveness/
- AJ
Responsiveness is enabled, but the header doesn’t budge. Can you enter my site?
Hi,
If you send me the URL I can have a look at the front-end and see exactly what’s going on.
- AJ
ps: Just send the link, don’t post your logins here because these are all public comments. If you need me to log in then you need to open a ticket – https://wpexplorer-themes.com/support/ – and my support staff can help you or you can request your ticket be assigned to me (I’m the developer).
planetsdaughter.com
Hi,
It looks like “Maintenance mode is on” so I can’t actually look at your website. Did you want to disable that for me to look or do you rather submit a private ticket?
- AJ
I was just going to submit a ticket when I noticed that if I just zoom the page down it zooms alright, including the header, but when I use the Elementor responsive mode, it does not include the header, only the parts that Elementor is responsible for. Does that mean that once I launch the site online it will actually be OK? Is there a way I can test this without getting out of maintenance? Second question: I saw that the ticket requires everything is updated. My friend scared the hell out of me of trying to update TOTAL (even with the child theme) myself, but by the same token he is too busy and not willing to help and so far I did not find anybody else here to help. Is there any real “danger” if I just go ahead and do it myself? Thank you
Hi,
- Sorry I don’t understand the issue with the header since I can’t look at the site to see what’s going on. But it sounds like you are using Elementor for the header? Is that correct? If so and you have issues with Elementor you will need to contact them so they can help you out as this is a 3rd party plugin outside the scope of Total so I’m not very familiar with the way it’s coded and how it works.
- In terms of updating the best way is to go to Theme Panel > Theme License and activate the theme. Then you should see the ability to update in the WP dashboard and you just click the button and it updates.
There is never any “danger” in updating your theme as long as you didn’t highly modify the theme, technically a theme update just updates the theme files ALL you settings and content are always stored on your server in your database so you can never lose your actual content or settings unless your database has issues.
Of course keeping backups of your site is always a good idea 
- AJ
Hi AJ, Well, somebody tried to help me update the theme manually through your site, but it failed. The reason was that we could not find the “theme license” place to put the key in. As to the header it was built with Total, not with Elementor. I’ll see if it’s a problem once the site is launched and maybe we could solve the problem then. Thanks for your help.
The “Theme License” function was added last year so if you don’t have it, then the theme is just a bit older and you can use the Envato Market plugin instead – http://www.wpexplorer.com/envato-market-plugin-guide/
- AJ
Hi AJ,
Pagination on categories/tags/ blog pages is indeed OK and follows the customization I gave it through the theme panel, but on Elementor templates it comes horizontal and ugly. I let a support person from Elementor into my site, he changed the theme without asking me to 2017 and wrote me that this solved the problem. perhaps it did, but it messed up my entire site. After panicking, I reactivated Total Child theme and (almost) everything went back to normal. After I complained about the upset one of the top guys there sent me this:
“Note that switching the theme is a step that needed to determine whether there is an error with Elementor, or is it a conflict with the theme. It appears that there is, indeed, a conflict between your theme and Elementor. Your theme’s style is overriding Elementor’s.
You can try contacting your theme’s support and ask for compatibility with Elementor. If we can help with this, we will gladly do so.”
Anything could be done?
Thank you
I updated the theme and the category pages improved. Is there an easy way to customize the tag pages? The problems that persist despite the update are the non responsiveness of the header and tha pagination problem. Would appreciate your input. Shall I send you a ticket, then?
AJ, at the time I asked you about redirecting categories to pages and you wrote me you might be putting this option in the updated version. Now that I updated the theme, if you indeed added this option, could you direct me on how to do that? Thank you.
“The guy from Elemntor wrote:
“Inside Elementor there is no way to design the pagination, but by default the buttons are arranged side by side and not one under the other. You just have to send the screenshots I sent you, as it should look, to the template developers, and then show them how it looks to you. Overall, I guess it’s a matter of CSS. “
I will attach the screenshots but do not know how. Shall I re-open the ticket?
Hi,
- You can easily redirect your categories to pages either via your .htaccess file or using a plugin like this: https://wordpress.org/plugins/redirection/
I just added a new setting though for upcoming Total 4.6.1 which I intend to release this weekend: https://wpexplorer-themes.com/total/wp-content/uploads/sites/2/2018/03/redirect-term.png – if you rather wait for this.
- If you want you can open a ticket but a screenshot doesn’t really help, I need to look at the actual URL to see the code then I can give you any CSS needed
- AJ
How do I get pagination to be horizontal? just like the pagination of this very page. I cannot get it out of vertical mode on my site.
Pagination should always be horizontal, if it’s vertical it’s most likely a 3rd party plugin or custom CSS on the site causing the issue. Can you share the URL so I can inspect it and let you know what’s going on?
- AJ
Hi,
unfortunately my customer contacted my just after the expiration of the support period. I hope you can solve this problem anyway.
Due to problems with her former web administrator who isn’t accessible any more, my customer had a hopelessly outdated Total Theme so we bought the template a second time. Whatever the former web admin might have done or not – after updating Total we still get the notice that the licence for Visual Composer is not acitve and cannot be updated automatically. So what can we do to keep the inbuilt VC updated?
Kind regards!
Hi,
This is AJ the theme developer. And don’t worry I always provide support via the comments even if you have a support license or not. It’s only required for submitting private tickets since I do have to pay my support staff and it helps cover those costs.
Regarding the plugin. Simply delete the plugin then go to Appearance > Install Plugins and it should install the latest version as long as your theme is up to date – http://wpexplorer-themes.com/total/changelog/ (current version is 4.6).
Sometimes this error happens if the server is preventing access to the files on your server though. If that is the case you can always download Total from ThemeForest, extract the folder on your computer and locate the plugin under Total/framework/plugins/js_composer.zip which you can then manually install via Plugins > Add New.
- AJ
Thank you so much!
Hi Total team, I just wanted to say thanks for another great update! Updated a bunch of sites and everything went smooth as always. I really like the improvements to the mobile menu! It was great before, awesome that you keep refining things but the never at the cost of speed or browser limitations Thanks again!
You are welcome! Please make sure to keep sending over suggestions for future improvements as I am working on new updates every day
How to Enable Default Visual Composer Templates ? I did guide in link https://wpexplorer-themes.com/total/snippets/enable-default-vc-templates/ . But still not see default Visual Composer Templates
Hi,
This is AJ the theme developer.
Please have a look at this first part of the page – https://cl.ly/q76g – the WPBakery plugin actually removed the default templates in the plugin so there aren’t any now. Instead they added a new “premium” addon called Template Library which you can only access with your own license. I’ll be honest though they are very bad so even for customers that purchase their own license I recommend against using them – they are very simple but also have bugs.
You can still create and save your own templates though – https://wpexplorer-themes.com/total/docs/visual-composer-templates/
Is there a specific layout you are trying to recreate? I can help you and send over the code if needed or make a video showing how to recreate it.
- AJ
I use Gridbuilder to create template for product item in Woo commerce. I want to change border style, and item background but when i saved new boder style in gridbuilder which not affect
Did you make sure to enter the Border width and style? like this – https://www.youtube.com/watch?v=w3HoQQBZnVI
- AJ
Thanks i got it
Hi, Is there a way to use javascript to change the style/color of GoogleMaps? Maybe that would be good for a next update. I think it would make your theme bigger.
eg. something like that: http://bit.ly/2p0ouwf
Best regards
Hi,
The built-in Google map module is just a simple embed. Having colored maps is more complex and requires an API key (created by the end user) and a lot more code/bloat and most customers won’t use it so for this it’s best to use a plugin, like the one you’ve mentioned. Did you already download and try the plugin you mentioned? https://snazzymaps.com/plugins/wordpress – or does it have issues?
- AJ
