Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and I will provide you with a custom solution for this.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I think you’ve not imported product images from the dummy data. Can you please add an image to an existing product and check.

Also please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and I will check what the issue is.

Thanks, Ibrahim

Thanks for your quick response, I have changed the level so how can I increase the width of the static block, although I have used extra classes which you have shared through documentation in advanced settings(navigation bar). But it didn’t work for me, please visit this URL http://prntscr.com/isgg8o

Thanks,

The width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://transvelo.github.io/docs/electro/setup/advanced_megamenu_dropdown.html#6-making-the-megamenu-dropdown-as-3-half-of-the-width

Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. You’ve raised a ticket 10 hours ago. Please note our response time is 1 business day.

I will respond to your ticket now.

Thanks, Ibrahim

Hi brother I followed the same step but this option made the home page duplicated in the elements Thank, majed

You simply have to disable the other blocks in the option.

thank you very much شكراُ لك … majed

Hello there,

Thank you for reaching us. You can use a plugin like this to manage your badges : https://wordpress.org/plugins/yith-woocommerce-badges-management/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Thank you for reaching us. There are no recommended size for products. You can use any size that you wish. Please note that depending on number of columns and the layout, there is a maximum width available for image. The theme will fit the size you chose into that width and an auto height.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

whats the maximum width? because in normal product size is square and in single product is rectangle? how to fit consistently

Hello again,

The dimensions of the images to be used in loop and single product pages are set in WooCommerce > Settings > Products > Display > Image Sizes ( since WooCommerce 3.3.0 from Appearance > Customize > WooCommerce ). You can set it to any desirable image size dimension. However the image will occupy the maximum width available in a given layout. You can read more about it here : https://docs.woocommerce.com/document/fixing-blurry-product-images/#section-1

Please note that once you’ve set the image sizes, it will apply only to new images. You need to use a plugin like Regenerate Thumbnails to apply your new image sizes to the images that you’ve already uploaded.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Wa alaikum salam brother. Here is the custom code to re-order product tabs. Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/55b60ed9a4d94b5f9a013d7202a0f1cb

Change the priority to change the order of tabs.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I love you Ibrahim, and I love custom css even more. it worked, Kazakh Allah kheiran.

Yes. We love you too

Hello there,

Thank you for getting back. The pre-built pages are included in dummy data. If you email our support I will send you the dummy data for pages only.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Slider Revolution bundled with the theme does not include templates.

You can access the slider revolution documentation online here ;https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify what errors you are getting ? Here is a guide to changing the site URL : https://codex.wordpress.org/Changing_The_Site_URL

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve already released an updated version of Visual Composer and Slider Revolution.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

As long as you are using child theme’s your changes are not lost. However I don’t know what customisations you’ve added and so I don’t know how to bring them back.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hi,

Please check the link attached here with, i had the custom home page by disabling the default element, but after the update the home page not displaying the contents,

please let me know the solution.

Regards.

Hello there,

Thank you for reaching us.Please make sure you’ve enabled this for Visual Composer to work : https://drive.google.com/file/d/0BxmC16gQK81fME5qX2lzNDRUZjQ/view?usp=sharing

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I understand your issue but there is no space to have the features in one line. Its not possible unless you add a scroll bar which may not look great.

Let me know what you think.

Thanks, Ibrahim

Hello again,

Can you please clarify what attribute you are referring to and to which location ? A screenshot would help.

Also can you please capture which link you are referring to with a screenshot ?

Thanks, Ibrahim

Hello Ibrahim

The location I mean is this for the attribute: https://imgur.com/SarEoyj

and the color link is : https://imgur.com/nQXstZu

Hello there,

Thank you for your clarification.

2. This is the additional custom CSS :

.product_list_widget .product-title { color: #0000FF; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Thank you for reaching us. Can you please help me understand your issue with a screenshot ?

Thanks, Ibrahim

Thanks.

Please add this custom CSS to your child theme’s style.css to resolve this:

.header-v3+.navbar-primary .navbar-nav>.menu-item>a, .header-v3+.sticky-wrapper>.navbar-primary .navbar-nav>.menu-item>a { font-size: 14px; text-align: center; }

Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Later I will try.Thanks very much. Excellent service.

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Can you please clarify what you are referring to as multi-branded ?

Thanks, Ibrahim