13536 comments found.
Hi
Customize Option doesn’t work. permission problem. can’t change the css file name under tc_stylesheets directory. When I change name in the ftp it works.
Thanks
Hi fenerium86,
Yes, seems there is an issue with file/folder permission on your server. I will need to check your site more carefully. Can you send me a request to candy@thimpress.com with subject “fenerium86 – Eduma Support”, I will need your site info and the FTP access too.
Update 3.3.3 site very slow. Many errors in code. Please fix it
Hi ivancash,
Sorry about that. Please help me check those things first.
1. Update Eduma the latest version 3.3.3 (Dashboard >> Eduma >> Dashboard).
2. Update all LearnPress addons as well as another plugins (Dashboard >> Eduma >> Plugins >> Update Available).
3. You should upgrade LearnPress database (LearnPress >> Tools >> Upgrade Database then click Upgrade Now button).
Then check your site again. If you still get the issue, the conflict may came out from another plugin, so please send me your site info to candy@thimpress.com with subject “ivancash – Eduma Support”, I will check your site more carefully, make sure everything working fine 
Site speed is too slow. Is there any way to speed it up?
Hi soonwon72,
Yes, let me help you check your site first. Just send me a request to candy@thimpress.com with subject “soonwon72 – Eduma Support”.
Since the last update, when the “Preview” checkbox is checked for a lesson, it gives an error in the curriculum section: Notice: Undefined property: LP_Lesson::$get_item_type in xxxxx\wp-content\themes\eduma\learnpress-v3\single-course\section\item-meta.php on line 23
Have tried on a clean install using the latest version and still getting the same error.
Also, within the lesson page, there is no longer an “edit lesson” link at the bottom of the page. So to edit the lesson, we have to now go into the dashboard > lesson > find lesson > edit. Makes it very cumbersome.
Hi frank678,
Sorry about that. Please help me check those things first.
1. Update Eduma the latest version 3.3.3 (Dashboard >> Eduma >> Dashboard).
2. Update all LearnPress addons as well as another plugins (Dashboard >> Eduma >> Plugins >> Update Available).
3. You should upgrade LearnPress database (LearnPress >> Tools >> Upgrade Database then click Upgrade Now button).
Then check your site again. If you still get the issue, the conflict may came out from another plugin, so please send me your site info to candy@thimpress.com with subject “frank678 – Eduma Support”, I will check your site more carefully, make sure everything working fine
Initially tried all those steps. Nothing worked.
SO then, I did a completely new clean install. 1. Clean install WP 2. Enable theme 3. Import demo 4. Add lessons to a course since lessons do not import attached to a course 5. Check Preview butto on the lesson
There are no other plugins besides what is imported via demo on this install.
Exact same problem.
It is a localhost install for testing purposes.
Hi frank678,
Okay, can you share some screenshot about this too? And we can use TeamViewer so I can directly check your site. Just let me know.
Hello, I installed it online and it fixed the first issue.
On the second regarding Edit Lesson link within a lesson, it is still not showing up anymore. There used to be an edit link at the bottom of the lesson like on regular WP posts.
Hi frank678,
We will insert the link in the next update of the theme. Thank you for the feedback.
Hi, I have a problem with the site. On Mac I can see the site with the correct styles but on PC you see all the very small texts and the styles change completely. I need to be able to solve it as soon as possible please.
Hi iglesiadelaciudad,
It’s strange. Can you share your site info so I can take a look? Just email to candy@thimpress.com with subject “iglesiadelaciudad – Eduma Support”.
Your support time is expired too. Please consider renewing
Hello, I’m gettin a lot of code erros and I hadn’t changed anything in code. I can’t even access dashboard of my website.
I sent you several emails but I’m still awaitint your reponse.
Hi Ohmaria,
Sorry to hear that. I’m checking your case now.
How do I edit the Course Features? There are some I would like to add and remove others. I have sent some emails to candy@thimpress.com but not response. Please help
Hi ch0s3n1,
So sorry for my late response. It was weekend. I’m checking your email
Hi, Where can I find documentation for Learn Press?
Hi elen_a,
LearnPress 3 just released some days ago and we are working to complete the new documentation. Right now if you have any questions, please let me know and I will help you out
I’m using SiteOrigin, with Visual Composer installed, Preloading animation does not show, why?
Hi Michal_Zimnowodzki,
Please make sure the preload image is enabled (menu Customize / General / Extra Features). I also send you an email to request your site info too, please check.
Issues I noticed.The course edit page doesnt communicate well with the db. If you create a lesson via the Lessons menu instead of directly on the Course Edit Page, the edit page cannot find the newly created lessons, it shows empty screen when trying to add the lessons to the course section. Also, since the update the author cannot be changed into othe user, i had to go to phpmyadmin to do it instead of the course edit page. Thanks 
Hi Tourmedy,
Thank you for your report. I’m checking this process.
Hi Tourmedy,
I have just checked the system but it’s still working fine. First, please help me check those things:
1. Update Eduma the latest version 3.3.3 (Dashboard >> Eduma >> Dashboard).
2. Update all LearnPress addons as well as another plugins (Dashboard >> Eduma >> Plugins >> Update Available).
3. You should upgrade LearnPress database (LearnPress >> Tools >> Upgrade Database then click Upgrade Now button).
Then check again. If you still get the issue, please send me a request to candy@thimpress.com with subject “Tourmedy – Eduma Support”, I will check your site more carefully.
Thank you Ken, as always your and your team wonderful nature and dedication is inspiring, god gives great people the chance to create great things. I am grateful my friend! Cheers, David
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Hello Ken, I upfdated theme and learnpress plugins, following your latest indication in the post but I still have an issue in category pages list of courses, they don’t show me courses but only the content of a course. Can you check pls and tell me what is wrong? if is a bug or a my setting mistake. thanks in advance
Hi ccristallo,
I’m checking again.
thanks so much
Hello Ken, I know you are been so much busy lately with this last update issues, but do you have some news about problem on categories pages? After updated to 3.3.3, LearnPress given me some problem in the template also in course page. Thanks
Hi ccristallo,
There is a conflict with the SiteOrigin page builder plugin. Please give me some bit more time to solve it.
Please, add the Polish language (.po, .mo) to the theme
Hi Michal_Zimnowodzki,
Can you help us create those files? Then we will add the language in the next Eduma update
Yes of course. But…....further content in the email
Got it
I sent the translation by e-mail
Hi Michal_Zimnowodzki,
I got it. The translation will be included in the next Eduma theme update
Thank you so much.
I am able to update the site with new LearnPress….
Hope you will now have time to look at those CSS suggestions given me… (for ex: in Courses/Section…right now..it is expanded by default…pls make it collapsed by default..so that the user need not scroll down a lot )
Hi el_experts,
After update LearnPress (everything was fine, right), did you set up any new plugins? Can you share the site info and the FTP so I can check it more carefully?
Yes I have updated LearnPress…and updated the plugin also? But, some issues have cropped up….I am mailing you these separately.
Hi el_experts,
I’m checking your case.
Hi rajacv,
You are using the Social Login for both Login page ( http://www.chartadvise.com/training/account/ ) and Login popup.
1. Edit the Login page, then you can see the Social Login shortcode => remove it.
2. Edit the Toolbar widget area (go to menu Appearance / Widgets) => remove it.
Try and let me know
hi ken ,
successfully removed social login .. but How to add phone number field in Registration ?
Thanks !
Hi Ken,
I have mailed you regarding the few changes .. Please have a look at it .
Thanks !
Hi rajacv,
I’m gonna check your case shortly.
hi,
when i was trying to install new plugin but i got this error
Installation failed: Download failed. cURL error 77: Problem with the SSL CA cert (path? access rights?)
Also,
plugin page shows this
Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home3/techsurvi/www.pharmabooksstore.com/wp-includes/update.php on line 348
can you please help me how to solve this error?
Hi Techsurvi,
Your server didn’t allows to download plugins.
In this case, there are 2 ways.
1. (Recommended) Please contact your hosting manager and ask them to change the server config.
2. You can manually download those plugins (https://wordpress.org/plugins/) then directly upload / install on your site dashboard.
Try and let me know
okay thank you!!
I want to go to old version. oh my god. it became slow
Hi najun,
I don’t think the update slows down your site. Let me help you check it. I have just sent an email. Please check.
my all po mo is gone. after update to new version. how can I recover?
Hi najun,
Please make sure you store those files in correct folder. https://thimpress.com/knowledge-base/loco-translate-guide/
background image from event page little girls. How can I change it? or where is the original source of directory? So I can switch it
Hi najun,
Just simply go to menu Appearance / Customize / Events and you can see the option to upload another background top image.
Hello, My WP Bakery plugin license is not activated, what can i do ?
Hi Japancake,
WPBakery is a 3rd premium plugin.
And ThimPress (us) get an extended license (not regular license) to include the package in the theme, and allow clients (you) to use this plugin.
Clients will get support/update via the theme author.
Related article: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524337#suk=
You don’t need to activate this one
Yes but it is said in my wordpress board that i need to update WP Bakery. Otherwise, i cannot because i don’t have regular license. Also, i don’t have all the tools i need in this plugin. For example i would like to use “Heading Bloc” but it doesn’t appear in the plugin !
Hi Japancake,
Let see what I can do. Please share your WP admin access so I can set it up. Just email to candy@thimpress.com with subject “Japancake – Eduma Support”.
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