460 comments found.
Hello, My support has recently expired and I need to update the revolution slider. All the other support forums I’ve read has instructed me to contact the author for the update file since it came with a packaged theme. Do I need to extend my support to get the updated?
Hey there!
Thanks for using our theme! There is no need to extend your support to get the updates. We will include the latest version of the Revolution slider with our next theme update. Please check these related articles http://docs.greatives.eu/tutorials/bundled-plugins/ – http://docs.greatives.eu/tutorials/visual-composer-and-bundled-plugins-updates/ . If you have something urgent, please contact us via this Contact Form.
Hope that helps!
Best Regards.
Is it possible to change product gallery mode to something like that http://flatsome3.uxthemes.com/shop/men/osaka-entry-tee-superdry/ ? Gallery images not showing in popup, but instead of featured image.
Hey there!
Thanks for using our theme! I am afraid it is not possible. You can have the product gallery in the single product as it is – http://greatives.eu/themes/blade-v2/product/sun-glasses/
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Thanks for your understanding 
Best Regards.
Hi Greatives and Blade users
This is the hacky 5 Column solution I came up with. Until, hopefully, future versions have a few more options for No of columns… Or maybe even a section on the support page where we can share solutions that your team can endorse. Hope this helps someone
Step 1) Add a row and use the following custom row configuration 1/12 + 1/6 + 1/6 + 1/6 + 1/6 + 1/6 + 1/12
Step 2) Give the row a custom class name of five-columns
Step 3) Add the following code to your CSS
@media (min-width: 768px) { div.five-columns .grve-column-1-12 {width: 0px; min-height: 0px;} div.five-columns .grve-column-1-6 {width:20%} }
Like I said at the beginning it’s a little hacky but it works a treat for me. And on mobile, it returns to full width. Obviously, leave the first and last 1/12 columns empty and all should be peaches. Have a great day and thanks for the killer theme.
Hello Felipe,
Thank you so much for sharing this solution
We provide exactly the same custom row solution for this in our support forum. I also think that you do not need the CSS snippet as you can change the column layout in smaller screens via the column options. We will also reproduce this in both support forum and live tutorial to help our customers.
As a side note, allow me to clarify that this common issue has to do with the WPBakery page builder and not with our own grid. This is actually the reason why we cannot add the 5-column layout option.
We look forward to working with you again in the future!
Best Regards.
PHP Warning: sizeof(): Parameter must be an array or an object that implements Countable in /var/www/vhosts/site.co.uk/httpdocs/wp-content/themes/blade/woocommerce/single-product/meta.php on line 17 There is an issue in the meta.php file, that is causes hundreds and thousands of these errors.
We are on 2.6.4.
It’s this line here: $tag_count = sizeof( get_the_terms( $post->ID, ‘product_tag’ ) ); Any ideas?
Hello Simon,
We have discussed similar tasks with you several times and you know very well that there is nothing we can check in the comment area. So, update theme and required plugins, disable your 3rd party plugins and use our support forum if you need any further assistance.
Hope this makes sense.
Best regards.
So it isn’t an error in the theme, though it is in our error log within the Blade’s woocommerce area. The code is the same on the newer version but will update anyway to see what occurs.
As I wrote before there is nothing to check here. So I think it is not good to make any assumptions. Thanks for your understanding
Hi, How can i turn off the page titles fadeIn effect?
Thank you! Tamas
Hy, I did it.
Thanks
Hi there. Will the theme be including this kind of Schema code in the near future, so that social media links are shown in Google search results?
https://9clouds.com/blog/4-steps-add-social-media-links-google-results/ Thanks.Hey there!
Thanks for your feedback! I can only say that our developers will check this.
Regards.
Hi, I purchased the theme I would like to know if theres a way I could add CSS to a certain text block to center it on mobile? Thanks!
Hey there!
Thanks for purchasing our theme
There are several ways to add your custom CSS – http://docs.greatives.eu/tutorials/add-your-custom-cssjs-code/
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Hi, I purchased the theme and wanna know if theres a way to disable the top bar on mobile. Thank you!
Hey Marcus5295,
Thanks for purchasing our theme
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Can you add Spotify to the list of social media in the theme options?
Hey there!
I have just added this in our todo list for the next theme release.
Cheers
Can you add spotify to the list of social media in the theme options?
Hey there!
I have just added this in our todo list for the next theme release.
Cheers
Hello there! I’m running the latest Blade v.2.6.3 (Child) theme on WordPress v.4.9.4. I updated to WooCommerce v.3.3.2. on Tuesday, and then updated again on Wednesday to WooCommerce v.3.3.3. Since updating I’m getting the following warning message:
Your theme (Blade Child) contains outdated copies of some WooCommerce template files.
I have checked the system status page and found the following 2 affected files:
blade/woocommerce/single-product/product-image.php version 3.1.2 is out of date. The core version is 3.3.2, blade/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,
Just wondering if a Blade theme update will be coming out soon that will include updated versions of these 2 out-of-date files? If so, when should I check back for the update to Blade? Thanks in advance for your help. Have a great day! =)
Hello there!
Thanks for writing in
There will be a theme update in the next days. However, it is worth noting that there is no compatibility issues even though you see these outdated templates. This is the main point here.
Best Regards.
Thanks for getting back to me. =) I’ll keep my eyes open for the update. Good to know these outdated templates have no effect on compatibility (just had to make sure since the message popped up after updating the other day). Your help is appreciated! I’ll look forward to the update in a few days. Have a great day! =)
You are always welcome
Hi Support. I’m not sure why this is, but when I attempted to download the new update released (24 Feb 2018), I got a WARNING message in Google Chrome. The message says “This file is dangerous, so Chrome has blocked it.” I’ve never encountered this before… that’s why I’m bringing this to your attention so you can look into it. I have other themes through Envato Market, so just to be certain it wasn’t an Envato issue with Chrome I downloaded a new copy of my other theme and received NO dangerous file warning. I tried downloading Blade again and unfortunately received this same “dangerous file” warning. I would like to update, but I’m understandably hesitant to ignore a Chrome browser file block message. Please look into this dangerous file warning in Chrome and let me know when a new update will be released to address this security concern. Thank you! =)
Hello there!
Thanks for your message!
I can verify this but with any other theme (themeforest zip) file I am trying to download. It is weird that you noticed this only in Blade. Maybe we should contact Envato for this issue.
Best Regards.
Here it is – https://status.envato.com/ -
Investigating – Google Chrome groundlessly flags Envato Market downloads as dangerous and prevents users from downloading them. The warning can be ignored and the file can be downloaded using an alternative browser.
Thank you for getting back to me. I found it odd too that I had only encountered this warning with Blade. But since my earlier message, I attempted downloading that other theme again and DID experience this same “dangerous file” warning there also – I must have attempted that download before the warning took affect on the entire Envato Market – but now I am getting this same warning on ALL my Envato themes in the Chrome browser. I just want to be fair and make a note that this is happening with ALL Envato themes across the board, (not just Blade). =)
So if I’m understanding correctly, you are saying this is a groundless flag and by downloading it I’m NOT putting my computer at risk (even though Chrome flagged it). Am I understanding you correctly? I’m just making certain as I am using a workplace computer and don’t want to put my company’s files at risk. Just looking for confirmation on this before proceeding. Thank you! =)
You are welcome!
The confirmation comes from Envato, I guess you have already checked this https://status.envato.com/
This is an Envato issue, there is nothing we can do, check or confirm.
Thank you
Довольно запутанный интерфейс управления темой + интеграция с visual composer. В принципе работает все нормально, но… нутрянка там сильно хромает. Прямо скажем – жуть
Hello Alexander,
Thanks for your message even though I am not fully understand this. As far as I can see in the tickets you have created in our support forum, you did not meet any issues with Blade. In case you need any further assistance, please use this Contact Form.
Your feedback is valuable for us, based on this we create premium WordPress themes. Themes that work great and forever as you have already mentioned
Best Regards.
Hi, I purchased my license, the theme is installed perfectly, however on the main menu there is three dots button, it is showing that this is blade theme with a button to purchase it.
PS: I have installed the theme only on one website.
Please help thank you.
Hey there!
Thanks for choosing our theme
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Hello Greatives Team
Sorry for writing here. But I need to create a site. The focus will be the customers products (and in the future it is going to be a webshop).
I worked with all of your themes already. But because it is a long time ago I am curious which theme would be the best:
• Blade • Osmosis • Movedo
I used Blade for the last webshop client. This client is very into having a youtube video instead of a slider at the start page.
What do you recommend. I need to built it as soon as possible. Thanks for your help in advance.
sincerely
...and by the way how do you get this awesome separators like here:
https://greatives.eu/themes/movedo/movedo-travel/I looked through the whole Movedo product, but it isn’t mentioned how you can get such nice edges of a section.
Hello lovely customer!
The answer in your main question is quite simple for us. Movedo
About the separators, check this related article http://docs.greatives.eu/tutorials/row-separators-in-movedo/ . We will more than happy to help you creating another site with one of our themes.
Best Regards.
CHECK. movedo I am coming
but I didn’t figure out how do I get this seperator lines which look like mountains (not Tilt and not Curved)
https://greatives.eu/themes/movedo/movedo-travel/sincerely
That’s great Irvan
We call this “Torn Paper” separator and on this page is at the bottom of the feature section. Let’s discuss in the Support Forum for anything else you will need!
Best Regards.
And as always
Thank you so much for your prompt replies-
Going to buy it right now.
Bon Weekend.
You are welcome
Hi,
I updated to the latest version of WordPress and now the Visual Composer Plugin will not load when trying to edit pages using “Frontend” or on the Edit page section of a selected Page. Can you explain how to fix this?
I can email you details of my page so you can look at it. Thank you.
Hello there!
Thanks for your message. I cannot verify any issue at my end so could you please double check that you have also updated the required plugins (WPBakery page builder, Blade extension) and not just the theme? Also disable any 3rd party plugin you may use, clear your cache and try again.
If the issue persists and Ticky Support Forum is still down, please use this Contact Form to provide us access to your dashboard.
Hope this is helpful
Best Regards.
Hello, Greatives Team. My support has ran out but want to make sure im asking the right question to the right people before purchasing any more. I am experimenting incompatiblities/conficts with some plugins. The devolpers arae saying the the I am using (Blade, last version, all updated) are covering CSS styles mainly in Elementor buttoms: It inherits theme colors and not allows any customizations. I am very preocupated because I dont know what to do after trying a solution exhaustively. Can you give-me a north about it? What could be done? Renewing support is necessary? Thank you in advance.
Hello there!
Thanks for your message! Could you please let me know if we are talking about an external plugin that we officially support? When you are saying Elementor, do you mean the well-known Page Builder? Our theme comes with the WPBakery Page builder – http://docs.greatives.eu/tutorials/blade-and-visual-composer/ . Blade ’s elements are especially handmade for the theme’s preferences and they harmoniously use the amazing visual interface of the WPBakery Page builder. Shortly, you cannot have these with any other page builder and we cannot control elements that comes from a different builder.
Let me know if this makes sense
Best Regards.
P.S. Be sure that we are here to sort out any issue you have based on our official theme features. No matter if you renew your support. However, we cannot provide support for 3rd party plugin that we never checked before. Thanks for your understanding on this matter!
Thank you for your kind reply. In order to not expose The Developers and You, I have replyed by email. Did you get it?
You are welcome! I am not quite sure why you are saying “not expose” as my answer was clear enough. In any case, feel free to contact us via this Contact Form to discuss it further. We didn’t get any email yet. Cheers
All, Right. Here is the message: Hello, Thank you, very much for your kind reply!
Yes, I am talking about Elementor, the famous page Builder.
I ‘ll try to expose what is going on:
Blade is just The best Theme I’ve erver seen and used; I have always “in love with Blade Theme”. I have purchased Osmosis, a great job of yopurs… But Blade, is Blade!!! I can’t imagine myself using a different theme.
I have purchased Visual Composer PRO and some add-ons for it. After some months, I’ve also puchased Visual Composer WEBSITE BUILDER, from the same developers. This tine, the problems begun: I coul not save my changes, all my work done during editing pages/posts, did not take effect. WP-Backery support, after analyzing the problem, informed me that the problem was with the Blade Theme and suggested contacting you, the developers. WP-Backery also returned the money back to me since they could not solve the problem. So I tried the Elementor, another page builder. Everything works wonderfully, except the buttoms of both the plugin interface itself and the ones in the pages and posts: colors are inherited from the Blade theme and there was no way to disable it. I tried changing temporarely to a Wordpress Twenty Seventeen theme. Everything was great.When I turned back to Blade, the problem ocurred ain and again. I’ve reseted the Wordpress Cache, memory and also ask The server to do so, to clean all cache. The problem remais.
Elementor developers also suggested that I contact you, to know if There was anything you could do. But I ask: is there anything I can do? I really want to stay with the Blade Theme, even though I have a lot of work already done over the course of a year, and it will be very difficult to migrate to another one. Please do not misunderstand me, but if It will be necessary to renew technical support for the problem to be solved, I will do so promptly. And yet, I keep saying thank you for any help.
I understand everything you have said about support and I am extremely grateful for these explanations.Sincerely,
Musse.
Hello Muse,
Thank you very much for your kind words
I would also like to thank yous for your detailed response even though it is always recommended to use an email for such long messages
I still think that the answer is pretty clear here. Blade comes as it is in our demos and users can easily have what they see with no coding skills. They can import the sample content, use the handcrafted elements via the enhanced Page Builder etc.
I also cannot understand why you have purchased different page builders. Why didn’t you just contact us? Check this related article http://docs.greatives.eu/tutorials/visual-composer-and-bundled-plugins-updates/ to read why there is no reason to purchase any additional license when you are using Blade.
The main point here is that there is NO issue when you are using Blade as it is with the required plugins. Could you please just point us the issues you have in such an installation? Use this Contact Form to provide us access and we will sort any issue you may have. No need to renew your support package. I am pretty sure that everything works just fine. However, as I already wrote, we cannot provide support for any other 3rd party plugin.
If you want to stay with Blade, you have to stay with Blade as it is. Please let me know.
Best Regards.
P.S. Do not hesitate to ask for a full refund – https://themeforest.net/refund_requests/new – if you still need to use different functionality than the one you love, Blade’s functionality.
