13535 comments found.
Hi Ken, my website is slow now, please check my website : http://aothuatgiaj.com/ . Thank you so much
Hi streetvn,
Speed depends on many things – server, caching, media used… I’m gonna check your site shortly and will try the best to speed it up 
Hi Ken, How about my website ? Are you already check for me ? Thank you so much ^^!
Hi Ken, I found something about my website. When I log in, website loading slower than normal ? So how can I fix this ?
Hi streetvn,
It’s complicated and our team will need some bit more time. Please wait for us. We will try harder to find out the main reason why and solve it.
Hi, how about my website ? when I log in, website loading everything very slow. Pls give me solutions to fix it. Thanks team !
Hi streetvn,
It’s quite complicated so please give us some bit more time.
Can you provide the server cPanel access too?
I just emailed you.
at dashboard tab menu
It comes like this order -> settings / courses / order / quizes
I want make courses first to appear and settings last like -> courses / order / quizes / settilngs
So it shows course first when I click profile.
teach me how to fix t?
Hi najun,
To change the menu orders, we will need a custom child theme. Please send me a request to candy@thimpress.com with subject “najun – Eduma Support”
Hi, I have a pre sale question: It is possible to include a calendar to show and display the upcoming courses or event?
Hi gzelasco,
This option is still in development but it will be available soon, we just need some bit more time for it
Hi , I cannot Replace or Remove Current Featured Image in the course and the post my Console show the following message
Failed to load resource: the server responded with a status of 403 (Forbidden)
on wp-admin/admin-ajax.php > load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery…..
Hi yousifmetro26,
Sorry to hear that. Please try to contact your hosting provider as they are blocking the execution of the script. More details here https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/
For Select Preloading image, please use svg file – no gif For example size:
GIF image size: 21.23KB
SVG image size: 0.355KBSVG file is responsive
Many SVG plugins on the repository are utilizing the following code, which simply enables the MIME type to allow uploading of SVGs to the WordPress media library. This is not the safe way to do this! Just copy and paste to function.php on your theme
function cc_mime_types($mimes) {
$mimes['svg'] = 'image/svg+xml';
return $mimes;
}
add_filter('upload_mimes', 'cc_mime_types');
Hi Michal_Zimnowodzki,
I really appreciate your feedback
SVG will be supported in the next Eduma update.
hi , i face wrongs in checkout process pls try to buy course to the end and cart not appear in dashboard pls add cart to main menu and add 2 courses then remove 1 and continue to end
no replay from u till now !!!!!!!!!!!!!!!!!!!!!!
Hi mhhammam,
Our team still working on your site. Please give me some more hours. All those issues have to be fixed quickly, I know and I’m trying.
????
The wishlist is fixed, the archive course is fixed. Please email me to candy@thimpress.com with subject “mhhammam – Eduma Support”, I will need your server cPanel info too.
I have installed Eduma 3.3.3 and LP 3.0. Nothing added to Curriculum publishes. Adding lesson to Course adds 10 blank lines but no lesson. Unable to use theme to create courses. I have added message with support token to forum. Please help
Hi mccrow,
Sorry to hear that. Our team will check your case shortly and make sure the system working fine.
I have updated to 3.3.4 and changed upload settings as advised. Still not able to publish sections or lessons in course curriculum. Please fix asap.
Still waiting. This is my first install of Eduma and I have not yet been able to add lessons or sections to any course. Sample course imports with no sections or lessons. Something is broken.
Hi mccrow,
Please give us some bit more time.
when add any course to whislist it doesn’t appear in student dashboard whislist , i sent this before from 3 days ago and nothing happened from your side
Hi mhhammam,
So sorry for the delay. It was weekend. Our team is checking your site and I will keep you posted.
i’m online waiting u , also pls note tried to update become instructor page but update not done pls check
???
Hi mhhammam,
It seems the reason why is a plugin conflict. It’s quite complicated so please give us some bit more time. We may need to temporary disable some plugins to check.
sir u ask abit time now 16 hours passed and don’t receive from u , i think u r busy with other business . you don’t care about your customers
please not i have open issues from 6 days ago , and can’t continue ,please try to solve it now and don’t go without solve the issue like what happened before
Hi mhhammam,
There was an issue with the Social Login plugin -> it’s fixed.
Our team still working with the rest. We will try harder.
please not i already disabled social plugin before i sent u !!!! , kindly ask your team to work serious to solve existing issues
u their ????
Hi mhhammam,
Can you email me to candy@thimpress.com with subject “mhhammam – Eduma Support”? With the list of all issues you are facing. It will be easier for me to follow.
i sent u mail hope get your support to solve all issues because we are freezing
Okay.
Hi , i sent u from yesterday and not hear from u till today !!!!!!!!!!
Hi , when press on live courses on main menu we got the following error https://prnt.sc/issf3k pls check and support , i sent it before from 3 days ago and no body replay
Hi mhhammam,
So sorry for the delay. It was weekend. Our team is checking your site and I will keep you posted.
i’m online now , waiting your support
????
Hi mhhammam,
It seems the reason why is a plugin conflict. It’s quite complicated so please give us some bit more time. We may need to temporary disable some plugins to check.
sir u ask abit time now 16 hours passed and don’t receive from u , i think u r busy with other business . you don’t care about your customers
Hi mhhammam,
Our team still working on your site. Please give me some more hours.
please not i have open issues from 6 days ago , and can’t continue ,please try to solve it now and don’t go without solve the issue like what happened before
I understand.
please not i already disabled social plugin before i sent u !!!! , kindly ask your team to work serious to solve existing issues
Hi mhhammam,
I finally solved the issue. It’s a coming soon course and there was a problem in the archive template. Please check again.
would u pls back company logo and course page style as pervious to check it and ensure from everything , pls tried to remove instructor login form from become instructor but it doesn’t remove pls support
form Fill out the form and send us your requesting. in bootom want remove it
Hi mhhammam,
Sorry I didn’t understand. I didn’t change those things. Can you clarify?
i mean pls set company logo as it before “our company logo” change courses page without any sides as previous remove “Fill out the form and send us your requesting.” from become instructor page
u their?????
Hi mhhammam,
You changed the logo.
Hi mhhammam,
I solved the Wishlist issue. Please check.
Complain from Support after install new learnpress we faced a lot of problems and send many and many to support from many days ago till now no body replay today we are not able to open our website we got the following message “Warning: Cannot modify header information – headers already sent by (output started at /home3/mw4c8dzh/public_html/wp-content/plugins/miniorange-login-openid/class-mo-openid-login-widget.php:1) in /home3/mw4c8dzh/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase2.php on line 1164
Warning: Cannot modify header information – headers already sent by (output started at /home3/mw4c8dzh/public_html/wp-content/plugins/miniorange-login-openid/class-mo-openid-login-widget.php:1) in /home3/mw4c8dzh/public_html/wp-includes/pluggable.php on line 1216”
2. most of learn press not working like orders , whislist ….
hope to solve it ASAP we are stooped due to not support from your side
For those who log in to my site through my mobile phone is showing a page of the blog instead of the login window, how to solve this? and would like to know how to edit the name that is in the Courses tab? www.dominabaixo.com.br see in Cursos instead of “Cursos” appears “Courses” how to solve these two questions?
Hi andrers777,
You set up the login in the blog sidebar and that’s why. Let me help you set it up again. Just send me a request to candy@thimpress.com with subject “andrers777 – Eduma Support”
And this is for the translation, please follow this article https://thimpress.com/knowledge-base/loco-translate-guide/
Good evening, I sent you the email, but on the translation I could not, not even using Loco. it seems that this Courses belongs to Learn and that’s why Aba stays like this
Hi andrers777,
Please check the email
and when I try to load an image into a new event the image does not load.
Hello helper !! I updated the plugins Learnpress and my site was all unconfigured !!! How do I get back?
Sorry, I fixed!
Clicking on the expand arrow in the widget section does NOT expand the menu?? I cannot access widgets menus?? Nothing works??
Hi marko272,
Can you give me your site access so I can take a look at your current system first? Just email me to candy@thimpress.com with subject “marko272 – Eduma Support”.
Loco translate doens work after update. Plese, verify and update the Loco translate tutorial.
Hi giansul,
Not working at all or some texts not translatable? Can you tell me more?
Not working at all since the last update. I’ve tried every possible configuration. Ineed to translate my website to brazilian portuguese, urgent. I will open a ticket on support. Please, answer asap these time.
Hi giansul,
Our supporters are checking your case.
there are a bi problem with site origin builder plugin, fix it please!!!
Hi beinternet,
Can you tell me more about it? You can email me to candy@thimpress.com with subject “beinternet – Eduma Support”.
Hi, Please update Commission add-on. I can’t active this plugin. I think have some problem with LP 3.0 .
Hi devvlop,
Sorry about that. Commission addon for LearnPress 3.x is not ready yet. We will need some more days. Please wait for it.
Content Drip disappeared from lessons
Hi iglesiadelaciudad,
Sorry about that. Please help me check those things first.
1. Update Eduma the latest version 3.3.3 (Dashboard >> Eduma >> Dashboard).
2. Update all LearnPress addons as well as another plugins (Dashboard >> Eduma >> Plugins >> Update Available).
3. You should upgrade LearnPress database (LearnPress >> Tools >> Upgrade Database then click Upgrade Now button).
Then check your site again. If you still get the issue, the conflict may came out from another plugin, so please send me your site info to candy@thimpress.com with subject “iglesiadelaciudad – Eduma Support”, I will check your site more carefully, make sure everything working fine
Hi
Customize Option doesn’t work. permission problem. can’t change the css file name under tc_stylesheets directory. When I change name in the ftp it works.
Thanks
Hi fenerium86,
Yes, seems there is an issue with file/folder permission on your server. I will need to check your site more carefully. Can you send me a request to candy@thimpress.com with subject “fenerium86 – Eduma Support”, I will need your site info and the FTP access too.
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