23251 comments found.
When I upload a new image into the Porto concept – #4 Image – it appears as a squashed oval shape instead of a circle… how do I fix this???
Hi,
Can you please send us your site login details through our support system so we will check and solve the issue on your site. I think there is a CSS issue on your site.
Thanks
Dear sir/madam,
My banner on the homepage disappeared (standard banner Porto shop theme, Girl with sunglasses …).
Can you explain how I can upload a new banner on the homepage?
Hi,
You have to add the Porto Carousel and Porto Interactive Banner VC element on the page. We have created this banner by using the Porto Carousel and Porto Interactive Banner C element.
Thanks
hello, i can not change space between widgets on side bar, sometimes its long space than the above widget and sometimes the new widgets goes very close to the above widget. how can i solve this issue ?
Hi,
Can you please share the URL of your site or page URL where the issue is seeing?
Thanks
www.homeoplaza.com
see widgets in homepage side bar
Hi,
We have checked your site and your site works perfectly fine at our end please see this screenshot: http://prntscr.com/it40s4 and please check your site after removing the server/site and browser cache and if you still facing an issue then contact us through our support system with your site WP Admin Login details so we will again check it for you.
Thanks.
in the screenshot you have sent, just see the space between 3rd and 4th widget ..
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS your issue will solve.
aside#block-widget-7 {
margin-bottom: 0px !important;
}
aside#woocommerce_products-2 {
margin-top: 0px !important;
}
Thanks.
issue not solved
Hi,
That must be now the cache issue please check your site after removing the cache hope you will not find an issue if yes then contact us through our support system with your site WP Admin login details so we will solve it for you.
Thanks.
how to change the porto block text color ? www.naveedprincejoyas.com
Hi,
Can you please tell me which Porto block color do you want to change? Please send me the screenshot.
Thanks
Hi,
You can change the color of the text by editing the Block which you are using in the footer from Block Section. Or you can use the below CSS to change the text color:
.porto-block h3 { color: red !important; }
Thanks
thanks, it worked
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
already done
having another problem that I want to add category in menu, but in menu settings its not showing categories, please help
www.naveedprincejoyas.com
https://ibb.co/hzMM9c https://ibb.co/gxrM9cHi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
okay can you please tel me where to find the element Gap/ Spacer ? I’m not able to find in my theme.
https://ibb.co/b1gN4c https://ibb.co/dB5RVH I want this element https://ibb.co/hGOVqHthanks
Hi,
The Gap element is coming from ultimate Add-ons for VC plugin. If you install the plugin again on your site you will see the Gap Element and also you can use Empty Space element instead of Gap: http://prntscr.com/iv55hc
Thanks.
Hi guys, how i can set different color for the same product using the colored box and not list of change? As at the following example http://www.portotheme.com/wordpress/porto/shop1/product/headphone-white/
Hi,
You can set this from Appearance >> Theme Options >> Woocommerce >> Single Product >> Set the Varitaion Selection mode as Button. http://prntscr.com/is66soThanks
is it possible to add wishlist button on single product page?
thanks
Hi,
Yes, please install the YITH Wishlist plugin then you will see the wishlist button on the single product page.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am currently building an events area on the site with your events post type however I wondered if there was any plan to link this to a widget so members can see “Recent/Upcoming Events”?. Also would be good to have an option to add events to calendar
Hi,
You can use the Porto Event VC element on the page. If you want to show the upcoming/Recent Events in the sidebar, then please create the new block from Block section >> add the Porto VC element in the block >> Copy the bock slug and use it in the Block widget in the sidebar.
Sorry but you can not add events to the calender. There is no option in the theme to achieve this.
Thanks
is it possible to change the product badge shape from rectangular to circles?
Hot percentage sale others?
thanks
Hi,
You can only do it by custom CSS otherwise there is no option in the theme to do that.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear assistance, I need to build a multi-categories e-commerce and would like to know some additional infos before purchasing this theme.
A – Is it possible to choose, for example, the home shop1 (http://www.portotheme.com/wordpress/porto/shop1/) with the categories shop8 (http://www.portotheme.com/wordpress/porto/shop8/product-category/accessories/)?
B – In the category shop8 is it possible to sobstitute the banner with a text for the SEO?
C – In the category shop of mobile version is it possible to show the left categories menu in expandable way?
D – Is it possible to select different colors?
Thank you, best regards, Nicola
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
A- Yes you can easily change the sidebar widget and add the product categories as you want.
B- Yes, you can easily remove the Banner and add the Text to any product category pages.
C- Sorry to say that it is not possible.
D- Yes, you can use the product filter in the sidebar to show the different color for selection.
Thanks for your time
Hi, I am looking to buy the Porto theme.
But I have few specs that I need to make sure this theme has:
1. Product reviews with an option to upload Pictures
2. Can I remove the credit card payment option in the Cart? I will be receiving payments via Cash on delivery since people in my country don’t trust online stores.
So I will only need to take their name, address and the phone number on the check out.
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
1. Sorry to say that you can not add the picture option for product review tab. We are using the default functionality of the Woocommerce plugin for reviews.
2. Yes, you can easily remove the Credit Card Option from the cart or you can use any payment method for your site.
Thanks for your time
Okay, I think I can work around that,
Can I remove the “Review” Tab on the product page and just add a wordpress plugin that lets me have Reviews with images?
Hi,
Yes you can easily remove the review tab from the single product page.
Thanks
Hello. Latest version doesn’t include “Revolution Sliders Demo” folder. Where can be downloaded?
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you!
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hello, I have updated the template to version 4.2 and I do not know how to activate the search on the mobile
Hi,
Can you please tell us which header you are using for your site?
Thanks
Header 1
Hi,
Please go to Appearance >> Theme Options >> Header >> Search Form >> Enble the form. http://prntscr.com/is6bll
Thanks
Hello, sorry, but this option has always been activated but on mobile devices it is not shown.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS hope your issue will solve.
@media (max-width: 991px){
#header .searchform-popup .search-toggle {
display: block !important;
}
}
Thanks.
Hi, i have a ticket working (#27875), got an answer and replied, and no response for 21 hours, so im not sure what to do? Could you please inform in the ticket what the status are, still working on it or can I go work with something in there myself or? Best regards Mads
Hi,
We have assigned your ticket to our lead developer. He will solve and reply to your ticket ASAP.
Thanks for waiting.
That sounds great, thanks for quick response:-)
Hi Do you have pricing table available option now?
Hi,
Yes, you can use the Porto Price Box VC element. If you want to show the price box on the single product page then follow the steps below:
1. Create the New Block by using the Porto Price Box VC element. 2. Use that block in Product custom Tabs.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regenerate css files
Hello,
I read several topics, but no answer.
I have this message after changing the primary color: After saving the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in C: \ wamp \ www \ tend-in / wp-content / themes / porto / css.
I just bought the theme. How to regenerate a css? see attached file.
https://www.noelshack.com/2018-11-4-1521130016-sans-titre-2.pngHI,
In our latest Theme, we have removed regenerate the css files option because now it will automatically regenerate the css files when you make save changes from Theme Options so no need to worry and just ignore that message. :
Thanks.
Hello Team,
I’ve selected demo 7 from the theme but I need to view the list of products in the way that demo3 are listed http://www.portotheme.com/magento2/porto/demo3_en/gear/bags.html where there is no add to cart button and the add to wish list icon is stick on the right side, is that feasible and if yes could you help me with it?
Thank you
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
please porto shop 2 home page slide not showing on mobile view. please any tip to help
Hi,
Have you purchased the Porto WordPress theme? If yes then please contact us through theme purchased account to get the free support for the Porto WordPress theme.
Thanks
Hello, 2 questions: -how I can make the pages (store pages) no longer appear “Sort By” -how can I make the store pages products to appear in alphabetical order by default?
Hi,
1. Sorry I did not understand the question properly. Can you please explain it more?
2. You can change the shop pages product order from Woocommerce >> Settings >> Product >> Display >> SOr Options >> Set the product by name.
Thanks
Hi, I am using Polylang plugin with the theme. everything works fine besides the currency switcher. Any suggestions? Note: I have no interests in purchasing plugins, I need a free solution.
Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there with the help of screenshots.
Thanks.
hi, its not showing GAP element , please help.
Hi,
Can you please tell us the complete name of the VC Element which is not showing?
Thanks
