21578 comments found.
Hi dream-theme,
Your latest update changes the appearance of displaying title in “blog mini”. Title is now aligned to the right border of the row, instead of left aligned nearer to the featured items. How can I change it back? Looked much better before. Thanks.
Hi,
Most probably this is the caching issue (old styles were cached).
If that’s not the case, please submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I don’t think it’s a caching issue. Your mini blog with round pictures on main demo looks similar: https://the7.io/main/shortcodes/1-shortcodes/blog-micro/ post-titles are aligned to the right
Yep: fixed on one device, broke on all others 
Thanks for pointing on it. Forwarded your report to our dev team.
If you need a solution ASAP, please get in touch with guys at our support.
Thanks and sorry for these inconvenience.
hi,
i’ using you newest theme version. when browsing contact page with googlemaps on ipad (safari) or iphone both with actual ios and activated “Disable map zoom on mouse wheel scroll” function the safari-app will crash after scrolling over googlemaps – before that the marker will disappear. tottaly freezed. safari app must be closed and restarted. after that and visiting again same problem.
very strange. do you know this issue?
best regards,
newbie2004
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
would like to know is it compatible with elementor?
Hi,
All pre-made websites are built with WPBakery Page Builder (formerly Visual Composer). So I do not see much sense in purchasing The7 but not be able to benefit from all the pre-made content..
Hey! The7 comes with Visual Composer Pro licence?
Hello,
The7 comes with WPBakery Page Builder (formerly Visual Composer): https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Details about the licensing can be read here: https://help.market.envato.com/hc/en-us/articles/213762463
hi dears , when adding more than one pic to products , all pics not show
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
already submitted a ticket yesterday
there is a bug.when i add this to my functions.php: function my_comment_form_default_fields($fields){ unset($fields[‘url’]); return $fields; } add_filter(‘comment_form_default_fields’,’my_comment_form_default_fields’); the page’s layout is broken
Hi,
That’s not a bug. That’s you breaking the theme 
Please, submit a request via our online help-desk http://support.dream-theme.com (ask you ticket to be assigned to Danil or Artem) – our guys will get back to you ASAP and consult you about it.
Thanks!
actually, you can import Agency demo, then add a code “unset($fields[‘url’]);” to change the default fields in comment, you will see “2014/08/29/lorem-ipsum-dolor-sit-amet-consectetur-adipiscing” this page is broken.
i tried registered in http://support.dream-theme.com, but i am in china and can’t use reCAPTCHA.
Try use this: https://gist.github.com/bigdigital/bb6c120377063d441a8615ba8bd073c3
I essence your code breaks the HTML structure and this bit ^ in the end should fix it.
It’s working.Thank you very much!!!!!!! Hoping will fix in the next release!
Hi,
It is not a theme issue – your code simply was incomplete. It may have not been noticeable on other themes, but was more apparent on The7
Hello! I have a question before buying. Will the theme work on WP multisite? For multisite I need one license?
Hello,
Theme will work on multisite. However you need to make sure that 1 license covers you multisite use-case. Please get in touch Envato directly and get a green light from them: https://help.market.envato.com/hc/en-us/requests/new
Your White Label is not working for our site https://creativetacos.com and we need that. Please guide us with the solution.
Hi there,
Well you are wrong. I have said that it’s not working for our site and not all others. Your comment is rude. I’ve tested your new plugin on staging too and the white label plugin is still not hiding all other things.
Is this the way you give after sales support service ? I was just asking for the solution and your words are mean.
Read my comment again if you think I was claiming anything. I was just asking for the support.
Hello,
The words are not mean and the comment is not rude. We were stating the fact that we have no other reports of White Label Tool not working properly. And offered a hand in resolving the issue.
However if you prefer to take an offence, I have to remark that your “after sales support service” period is long over. Therefore we will be able to help you.
Nice. You’ve reported/removed our reply so no one could no longer read. Well done, that’s very professional facts manipulation!
As a reward for you professionalism, we report your actions to Envato.
How can I do styling of Post Comments? http://prntscr.com/isqtkj
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi Unfortunately I am only just starting to use this theme I purchased a while ago and support has run out. I do not require support all I need are the latest theme that allows me to use visual composer. I get this message: The existing theme that I have already installed is giving me the following Important notice: You have an outdated version of Visual Composer Design Options. It is required to review and save it. Can you please provide this? Thanks Adam BTW, I have tried to update it via the latest theme from the download page and get the following error ‘The package could not be installed. The theme is missing the style.css stylesheet’
Hi,
“outdated version of Visual Composer Design Options” means that you need to navigate to The7 WPBakery Page Builder > Design Options, scroll the page down and click save..
Thanks, that worked. Most appreciated, Adam.
You are welcome, Adam
I am not able to understand shall I report this as the bug or as the support ticket. But some wired behavior is happing with “Testimonials Masonry and Grid” element of page builder. In element even if I select “Content” it shows “Read More” at last after the full content of Testimonials is displayed. In normal it should not show this. Read More should only display when the user selects “Excerpt”. I hope this is the bug or some coding needs to update. Also, I have seen here a lot of requests to change slung if dt_testimonial but still I am not able to find it out. Please check.
Hi,
We will check the shortcode.
Please get in touch with support regarding the slug. Thanks!
Thanks for the reply.. one more observation as discussed above for “Testimonials Masonry and Grid” element the same behavior was found with “Testimonials Carousel” element. Even when if “Content” is selected after showing the full content of testimonial, at last, it shows “Read More” which takes to some link as …/dt_testimonials/your-testimonial/
Hello I was wondering if its possible to translate pre made sites into german without buying any additional plug in ? If not what is the easiest manual way to translate them into german ?
Hi,
Can you please be more specific what you mean by “translate pre made sites into german”? Pre-made websites are all dummy content that should be changed – there’s small sense in “translating” it..
Hi, ı need menus, icons, titles to be in German. Of course i will change dummy content.
You can change menus in Appearance > Menus. Titles can be changed on respective pages..
Not sure what German icons are, though
Hello, how can I disable the link on all images insert on the media grid of visual composer?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I get an error about the theme. I sent you a message. I’m waiting for your answer.
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Is there any advice you can give with making a video lazy load on a front page as I have tried all the plugins available and nothing appears to work. I am not sure if it is a visual composer thing but I am finding it is slowing my site down having a youtube video on the front page which I do require. Any advice would be great!
Many thanks!
Hi,
Unfortunately we have never encountered such task
Hi There,
I have added a text box in my sidebar that has some bullet points in, for some reason the bullet points are not showing, and instead they items are just lines of text.
How can i implement bullet points within the sidebar?
Regards Tom
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Submitted my support ticket “404 Error on One-page website” – -still waiting for a response !
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Hi Guys, I know my support has expired and I am thinking to renew, but before that I need to know if the problem I am having it is fixable. My site is not working anymore, even the page to login in the wordpress. I cant access to update my plugins. I believe that some non-updated plugin is outdated. Can anyone help me with that? Should wirte my website here?
Hi,
There’s no such thing as “expired support” at Dream-Theme: http://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Hi, trying to edit Shop page header/menu and nothing is changing.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Do you have a paid installation service?
Hi,
You can request this service via our Custom Shop: http://custom.dream-theme.com
