1458 comments found.
Hi, I have the contact form activated on my site and have email set to ‘required’ however when anyone uses it, I receive an email from ‘wordpress’ but it doesn’t display the senders details, therefore I cannot reply to the email. This is a big problem. Can you please advise on this.
Thank you.
Hi,
Please refer this article from Contact Form 7 team https://contactform7.com/best-practice-to-set-up-mail/
Best regards
Hi, unfortunately this article does not answer/give me the information I need. The form is set up, people can send me emails by filling in the form but I cannot reply to these people as their email does not show for me to see. The email comes to my inbox from ‘wordpress’ Please advise. Thank you
Hi,
Please follow these article https://contactform7.com/setting-up-mail/ and https://contactform7.com/adding-cc-bcc-and-other-mail-headers/
Best regards
Hello, I installed the theme yesterday on a brand new Wordpress instance on my PHP 7.0 local server. I installed the suggested plugins, and then tried to import demo datas in Claue > Install sample data. But, this doesn’t work. I click on “import”, then one second later there is an alert box saying “import done” but nothing changed. Can you help ? Thanks
Hi,
Thank you for choosing our theme.
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/with details of your issue, your site url and admin account. Our team will check and help you solve your issue.
Thanks
Hello, I recently purchased your theme but realized after importing the demo contents, the pictures were not included! What is the reason? like any other themes, I’ve worked with all came with full demo content. Your response needed as asap!
Hi Derry,
Sorry because inconvenience.
All images are just used for Preview Purpose Only. After you import sample data the images will be replace by dummy image because the copyright and license of demo’s images.
Best regards
I’m simply requesting a refund asap. You guys have to be serious! Who does that?
We replied you on our support forum.
Hello i like your theme but before i buy i need to know if it comes with an option for my customers to shop by brand ,
(1) i sell several brands and i will like each product page to show the brand name.
(2) The brand name must be clickable so that the customer can click on the brand and go to a product page the only has product for that brand , for example like these https://robin.thememove.com/product/candy-co-annular-pendant-light/
(3) I will need a page the list all the brands ( like shop by brand page) and when a customer clicks on any brand page they will go to a product page the only has product for that brand. For example like this https://robin.thememove.com/shop-by-brand/
Please let me know thanks.
Hi,
Thank you for interested in our theme.
You can use plugin with our theme https://wordpress.org/plugins/perfect-woocommerce-brands/
1,2 You can set brand for each product and brand logo can clickable to go to brand product http://take.ms/R8vSx. You can easy set position for brand logo on product page http://take.ms/QRCfm
3. You can create a page list all brands http://take.ms/D3i3SA
Hope you purchase our theme soon.
Thank and have a good day!
Hi, help-me with my website. My mini cart is empty see you http://prntscr.com/izwvx2 and http://prntscr.com/izwwey thankyou
Hi,
Could you try update theme to latest version http://support.janstudio.net/forums/topic/updating-the-theme/
If still have issue, please create new topic at our support forum with details of your issue, your site url and temporary admin account. Our team will check and help you solve your problem.
Thanks
Hello,
What’s wrong on variations image switch? https://kidsstore34.com/urun/payetli-kurdela-elbise/ check this post and tell me what is wrong here? I have add custom images for all variations but not workins 
Select beden then renk its not work ya? Updated WordPress updated theme updated plugins nothing…
Hi,
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/with details of your issue, your site url and admin account. Our team will check and help you solve your issue.
Thanks
Hello @JanStudio Today I’ve updated the theme to 1.3.2 and the pagination numbers which appear at bottom of store page has gone/dissapear. I can’t navigate through the products, just the first 16 items. Any idea what could be the reason. This didn’t happened on the previous version
Thanks very much
Hi blacksnowgames,
Thank you for choosing our theme.
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/with details of your issue, your site url and admin account. Our team will check and help you solve your issue.
Thanks
Hi,
I added 50 product photos and descriptions while using standard shop layout. But I want to import sample data for using other shop layouts. I think we can’t use shop layouts without importing sample data. I wish we can switch shop layouts to select them from dasboard.
If I import sample data, my product photos and descriptions will be deleted?
Thanks.
Hi,
Thank you for choosing our theme.
You don’t need to import sample data to change shop layout. You can change shop layout in Claue > Theme Option > WooCommerce > Product Listing Settings.
Best regards
How can we add Shipment Tracking number? And also does it sending automatic email?
Hi,
Please use short code [woocommerce_order_tracking] at this page https://docs.woocommerce.com/document/woocommerce-shortcodes/, i’m not sure if it send email automatic.
Best regards
Hi, I’m not able to register on help desk – blank screen after varify purchase. anyway is there some problem with WPA WooCommerce Product Bundle plugin? I’m not able to update it.
Hi,
Sorry because inconvenience. After see blank screen please refresh browser to continue register account ( we’re checking and fix this issue).
If you want update plugin, please go to Appearance > Install plugins and click update recommend plugins.
Best regards
Hi there,
I have the latest version of Claue (1.3.2) and Woocommerce (3.3.4) installed but products will not add to the cart from the product page, just get a spinner while it waits forever.
It works if I deactivate WPBakery and the problem was there before I updated Claue to 1.3.2 – I thought this might solve the problem as I see that the new Claue includes an update of WPBakery (although still not the current version).
Any ideas what I can do about this?
Thanks.
Hi again,
Following on from my problem above, I have now gone back to my plugins and am unable to activate WPBakery now – there is no ‘activate’ button only a notice that says that ‘this pluging needs to be updated to be compatible with your theme’.
Thanks.
Hi,
Please go to Appearance > Install Plugins and update recommend plugins.
Best regards
Brilliant, you’ve a star, thanks ever so. That’s solved the WPBakery update problem but still not able to add products to cart from product page – any ideas about that?
Thanks.
Just an update to let you know that I have got the ‘add to cart’ working now by disabling the AJAX add to cart buttons so all seems good now.
Thanks for your help. X
Hi , because your theme doesn’t supported countdown for varitation products I’ve purchased Yith woocoommerce product countdown plugin.
The countdown itself does work but not the timer “countdown”.. it works on default theme.
Hi,
Could create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and admin account. Our team will check and help you solve your issue.
Best regads
How do I change the font for the header menu. There is no option for me to do that. Please help. Also, my logo is not showing when I change the header menu to transparent.
Hi,
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and admin account, our team will check and help you solve your issue.
Thanks
Let us see new changelog boss. 
Hi,
I just updated changelog.
* Fix - Fix color swatch don’t work with default style * Fix - Fix duplicate in product gallery when selected color * Fix - Fix pagination of blog on RTL layout * Fix - Fix issue when size guide or delivery popup and empty * Fix - Fix product countdown image width * Tweak - Add support WPML for custom field in Theme Option * Tweak - Update plugin WooCommerce Variation Swatch to version 1.0.5 * Tweak - Update plugin WPBakery Page Builder
Thanks
Hi, is there a possibility to add (sale) timer to product variations?
Hi,
Sorry the same countdown timer don’t support for product variations.
Best regards
Hello, We are having problems with product listing images not displaying properly in Mac OS. Everything is fine on Windows. http://www.atlantisbioscience.com.sg/shop/ Thank you for any help.
Hi,
Could you tell us which version of Safari on MacOS you’re checking?
I checked your site on Safari 11.0.3 on macOS 10.12.6 it still work well http://take.ms/CaoaA
Best regards
Hi, can you please advise how I track the traffic to my website?
Thank you.
Hi,
Please use Google Analytics to track your site traffic.
Best regards
Hello, is there any way to get breadcrumbs on WooCommerce pages? For example when browsing through category.
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.archive .woocommerce-breadcrumb {
display: block;
padding: 10px 20px;
background: #f6f7f8;
}
Best regards
Hey ! I Purchased your template partly thanks to the “Product Color Swatches”. I done everything like the videos in the tutoriel but it doesn’t work. On the product’s page my variation does’nt appear and it’s the same thing on the catalog page. Do you know what have I to do…? Thans !
Hi Scarlett,
Thank you for purchase and sorry for late reply. Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve.
Thanks
I would create new topic at your support forum but I did not succeed. When i want create an account, once the purchase code has been entered, a blank page appears with this url http://support.janstudio.net/wp-login.php?action=register and nothing else…
Hi Scarlett,
I created new account for you please use the account and password sent your email to login our support forum.
Best regards
Hey there,
Great theme! I have a problem that needs to be solved but when I tried to register for your support system I have got “ERROR: Please enter a valid purchase code”. How can we fix this? Thanks!
Hi,
Could you send us your email and your purchase code to our email janstudio.net@gmail.com. We will check and help you create new account.
Thanks
