23251 comments found.
Hi, How can I remove hover animation effect from menu and use basic hover effect or some kind of smaller effect? Jumping texts is not my favourite.
Hi,
We have tested it at our end and it is not jumping text it works perfectly fine please make sure that you do not have any padding or margin applied to menu items on hover if yes then remove that your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, Thanks for your answer. I meant rolling effect when I move mouse over menu item. Text rolls to top and comes from bottom to center back. It is in Porto Gym theme.
Jumping was wrong word to describing that effect. Bad english skills.
Hi,
This effect is created by using Custom CSS which is included in Theme Options >> Skin >> Custom CSS of that particular demo so please search that particular CSS code and remove it or contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, Thanks a lot. I found it from Custom CSS.
Sound’s Great!
Thanks for contacting us.
Have a great day
Hi! Where can I add products to featured, hot or sale items on the homepage?
Hi,
How to make a product as a Featured Product please see this screenshot: https://prnt.sc/iu4ems and You can add the sale and hot label from Appearance >> Theme Options >> Woocommerce >> Single Product please see this screenshot: https://prnt.sc/iu4eng
First Please Go to Theme options > Woo commerce > Single Product make sure “Show ”Hot” Label” is enabled. Now to display ”Hot” label on your products make them featured by clicking on Star to make it filled form “Products” section and for making the product on sale you have to put the sale price by editing the particular product please see this screenshot: https://prnt.sc/iu4h4t
https://prnt.sc/iu4h4rThanks.
Hi, demo import does not import any revolution slider. I tried 3 different demos, all pages and content seems to be ok, apart from the slider. Any ideas or link for this slider http://www.portotheme.com/wordpress/porto/business-consulting/ Thanks
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
If you are not able to do it then please contact us through our support system with your site WP Admin Login details so we will do it for you.
Thanks.
Hello Team, I’m creating 2 separate pages (Blog & News) I tried a lot to use the Category IDs, but it doesn’t work for me, please help
Hi,
Please use Porto Blog Element for showing your required categories on any page you want. Please see these screenshots: https://prnt.sc/iu4bzy & https://prnt.sc/iu4c0y you have to set the Element setting as per your requirement like showing in the screenshot hope you will not find an issue if yes then we need to debug your site and for that you need to contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, I have upload the normal logo (width 250px) and retina logo (width 500px). I have set the 250px in Default Logo Width. But as you can see at the link http://www.artedimuranoitalia.com it will be displayed always the normal logo… also on MacBook Pro with Retina Display. Why?
Hi,
We have tested it at our end and it works perfectly fine at our end please see these screenshots: https://prnt.sc/iu490v & https://prnt.sc/iu491f the issue is at your end and if after making changes you have not seen those changes on frontend then that must be the cache issue at your end.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi I want to add a Review Plugin so that I can have customers attach Pictures to reviews.
The plugin is called: Customer Reviews for WooCommerce
The product page doesn’t show the new review tab on the picture. I tried manually adding the code for the review tab still no show… How can I fix this?
Hi,
SOrry to say that it is the 3rd party plugin issue. Please ask the plugin author to solve this issue and make customization in the theme according to the plugin code, we only give our dedicated support for the theme related issues not giving the customization services.
Thanks for understanding.
Hi, I want to list some products on some specific pages without product picture option. (means i want to show half of my store products with pictures and half without pictures option just like MS excel sheets). how can i do that ? see attached picture to understand my requirement properly. http://www.homeoplaza.com/wp-content/uploads/2018/03/product-sample-page.png
Hi,
Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Thanks
Have a great day 
.
so how can I do that now ? let me know the possible ways
Hi,
However, you are asking the support for the customization theme, We don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional service.
Thanks.
Hi, the Mobile Menu on my site is fully Transparent for some reason, and I cant see any letters because it looks like a mess. How can I fix this?
Hi,
Can you please share the screenshot of your issue with us and also the live URL of your site.
Thanks.
Hi,
Your site works perfectly fine at our end please see this screenshot: http://prntscr.com/itry4q it must be the cache issue at your end.
Thanks.
I can’t figure out how to remove the size table on the product page? I don’t need it for some products… Any ideas?
Hi,
For removing Size Tab: You can remove it from Appearance >> Theme Options >> Woocommerce >> Product Archive. Please see these screenshots: https://prnt.sc/iog8ke & https://prnt.sc/iog8kv
Thanks.
Hi everyone, I can not change the theme colors on the panel. Below is a link for you to see that I change the panel but does not apply the skin on the front end.
https://uploaddeimagens.com.br/imagens/skin-nao-funciona-porto-pngHi,
The color you are trying to change is not the footer area is the Footer widget area you need to change footer widget area color from Appearance >> Theme Options >> Skin >> Footer. Please see these screenshots for better understanding: https://prnt.sc/itm1q8 & https://prnt.sc/itm1qk
Thanks.
Ok it worked, but when I try to change the colors of the header, menu, top menu do not change, I already disabled the “Minify CSS” option in the skin menu and installed the plugin w3 total cache to see if it was something related but still does not change the colors.
Hi,
If you are not able to see the changes on frontend that you made from Theme Options then that must be the cache issue at your end so please disable/remove your server/site and browser cache and then check your site hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
i am really having serios problems. it does have problems even in demo content menu is not working sticky header is not working . ultimate mega menu doesnt work.content is too narrow. it doesnt even like in demo.
Hi,
Can you please make sure that before installing any demo you must have to install/activate all the required/recommended plugins from Porto >> Plugins and also before installing any demo must check that your server requirement must meet the latest Theme minimum requirement then install the demo again hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check it and solve it for you.
Thanks.
Hi
How can i remove this instagram part of the theme completely. I have no need for it and wish to remove
http://prntscr.com/itdwcdIts ok i found the option
Hi,
Did you found the solution to your issue??
Thanks.
Is it possible to create custom breadcrumbs? For instance, on product pages have it Home:Custom Page:Custom Page instead of Home:Shop:Category. I’d like to have internal link backs to my custom pages rather than Woo pages.
Hi,
Porto theme supports the Yoast SEO breadcrumbs. Please read this article here: https://kb.yoast.com/kb/implement-wordpress-seo-breadcrumbs/
Thanks.
you have mentioned that you have visual composer plugin but it doesnt have in it
i have serioes problems with header it apply only one type menu header
Hi,
Our latest Theme includes WP Bakery or Visual Composer Plugin in it and can you please contact us through our support system with your site WP Admin Login details so we will check and solve your issue for you.
Thanks.
Hi,
After applying the latest updates from Woocommerce and Porto I have the following error.
I have products with variations and I have only one main product image. When you click on a variation from the dropdown box than the main product image disappears and there is an error that the image is not found.
See this: goo.gl/48c617
Any ideas?
Thanks and best regards.
Hi,
Go to settings > permalinks and save. Then clear caches.
And
Please deactivate your all third party plugins and only activate the theme required/recommended plugin from Porto >> Plugins hope you will not find an issue if yes then we need to debug your site but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i see in WP plugins there is a update for WPBakery Page Builder. i use now version 5.4.5. and the new update is for 5.4.7. is this a urgent update and where can i find the new files of this plugin? i already purchase your theme. thnx
Hi,
Please download the latest WP Bakery Plugin from below given Link and you will find it in the Theme Package with the latest new update soon.
https://www.dropbox.com/sh/6u85h078ogyoaed/AACdpCQMFxJkSYqInXI9QdOna?dl=0Thanks.
I’m getting following error in product page:
Failed to load plugin url: https://**************/wp-content/plugins/wysija-newsletters/mce/wysija_register/editor_plugin_39.js
HI,
Please deactivate all the plugins then activate only theme plugins from Porto >> Plugins section. I hope your issue will be solved. This is the 3rd party plugin issue not the theme.
Thanks
Don’t you have german translation of the theme? it’s only in english as i see..
Hi,
Please download the German language files of the theme from the link below >> extract theme and upload them to wp-content/languages/themes folder. I hope your issue will be solved.
https://www.dropbox.com/s/jvfamjz9jsit0y7/porto-de_DE.zip?dl=0Thanks
I like the theme. Like the template I chose. Problem is that I thought it was drag and drop. Read the document, but still can’t figure out how to edit all the sample text and images or hide and/or switch positions in the category section. Very frustrating being a new newb at this.
Hi,
Can you please tell us which template you are using? and which category section you are trying to change?
Thanks
I’m using shop 2. I’m trying to edit the top line (login section). The side (categories section) and all the sample text and images.
Aside from making a couple minor changes. I’m not trying to change the template. Im just trying to do the obvious basic edits. I wish there was videos that showed you how to do quick basic editing of text, images, etc. and NOT how to build an entire website from the ground up.
Btw. I read through a lot of these support questions and a lot of these questions could be avoided if you guys just make simple 2 minute videos from the beginning of downloading the theme to finishing touches.
Not only would it boost your sales conversions and make happy customers, but it would also cut down on frustration and support questions.
You’ll always have people who’ll just pay for setup, but youll get even more customers because of high ratings. Why? Cause every other theme creator isn’t do this.
You’ll stand out!!!
Hi,
Please click on the links below and see the videos that how to edit the categories or shop page and if you still have an issue then please contact us through our support system with your site WP Admin Login details so we will check it for you.
https://www.dropbox.com/s/5xktyf8o0eh7h1e/1.mp4?dl=0 https://www.dropbox.com/s/kce150a21wib8by/2.mp4?dl=0Thanks.
Thank you for the quick (no sound) videos. After viewing them i think its probably better if I just pay someone to make the necessary changes. Thanks.
Hi,
All the necessary changes and editing the shop and categories pages are clearly shown in the videos and if you want more info then contact us through our support system so we will answer your all questions.
Thanks.
After installing the porto on the system, my site started to work slowly.
Hi,
Please read and follow the instructions given in the theme documentation about the site speed up: http://newsmartwave.net/wordpress/porto/documentation/#speedupOR
For Speed improvement of your site, there are a number of issues which could be implemented to improve the performance, this in return will allow Theme to perform better. Please see suggestions to improve your site speed at the link below: https://goo.gl/1g1MNh Further, this is best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1Thanks
Have a nice day
