678 comments found.
I can only see 5 header options yet on your themeforest page there is over 5 header options that are on display. I would like my homepage to have a full sized image with a button to click through to the store. I can see this as an option before I bought it but now that I have installed it I can’t seem to do much with your theme. Please help. I also don’t have access to visual composer. It asks me for a premium license which I shouldnt have to pay for if I have downloaded and paid for your theme.
Hi mate, contact me here please https://velikorodnov.ticksy.com
I am trying to but it wont verify my account
Hi Monkeysan it wont let me submit a ticket. I have been trying for over an hour.
what is my purchase code it wont verify my account
I have downloaded your theme today but have had many problems.
1) visual composer. How do I activate this without paying for it?
2) How do I get access to a homepage that is a full picture like your demo?
3) I imported the “one page” theme but it has now broken my website and I cannot access it.
Error code: This page isn’t working teamteach.com.au redirected you too many times.
Try clearing your cookies. ERR_TOO_MANY_REDIRECTS
This is the most ridiculous process. Please can you email me or something instead. I cannot access that ticket platform as it needs a purchase code and who knows where that is as I havent recieved anything to that effect. It wont verify my account either.
You have to login as Envato login here https://velikorodnov.ticksy.com/
Hi again it still doesn’t work. I log in with my account but it shows an error message when I verify my envanto account. I have tried doing this more than 15 times now and I’m literally in tears of frustration. Please email me atemspurser@gmail.com
I’m a pretty IT literate person and have set up multiple websites before so I don’t understand why this is so difficult.
sent you email
but I got reply Final-Recipient: rfc822; atemspurser@gmail.com Action: failed Status: 5.0.0 Diagnostic-Code: smtp; The email account that you tried to reach does not exist. Please try double-checking the recipient’s email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p26-v6sor4671324pli.128 – gsmtp Last-Attempt-Date: Sat, 31 Mar 2018 01:50:55 -0700 (PDT)
contact me via form here https://themeforest.net/user/monkeysan
How can you remove the “flatastic all rights reserved” in footer? I realise that it is important to note for copyright but it doesnt look professional for a shop page? Thanks
Thank you!
Also….how do I download visual composer? is it included in the theme or do I need to add it via the plug in and if so what do I type to find it. There are so many but no “official ones”
Hi mate, contact me here please
Hi Monkey san, I have requested a refunded via Themeforest. Please check the request and get back to me asap. I am really disappointed with you theme and the difficulties I have had. Happy to delete my comments once refund has been approved.
Hi mate. You don’t understand how refund works. Before refund you have to contact me. If I want I can remove your comments by myself, you don’t need to remove anything
How can I have a large phone number on the right side of the header for header 1 ?
I tried that. It is not showing.
Maybe you use old theme version and plugins https://velikorodnov.ticksy.com/article/4335/ If you need direct personal support, extend support and open a ticket here https://velikorodnov.ticksy.com/ with wp-admin access
I updated everything and it still does not show. Any other ideas? My support has expired 
Contact me via contact form on my profile page please
Hi, I try to import demo data but nothing happens! All page are not imported as you do in the video documentation, please help me!!
You have to increase php limit time on your server.
How can I do it?
By editing php.ini?
You have to ask your hosting. Your support period is expired, extend it and i can install demo for free
Ok thanks
Ok I’ve tried and it works fine! god bless you man ;D
You are always welcome;)
Hi, Gravity form or Formidable works instead of Contact form 7? Thanks.
Hi, I think he’s. Why not?
Additionally, I found The events calendar Pro doesn’t work with. Any suggestions for events calendar plugins?
About calendar I can’t reply now. Can you open a ticket please with wp-admin access
OK thanks
Hello Monkeysan,
after the last update, I can no longer access the theme settings.
I have run the new procedure for generating the token, ticking the relevant permissions:
View Your Envato Account Username Download Your Purchased Items Verify Purchases You’ve Made List Purchases You’ve Made
I generate the Token code.
I paste the code in the box and press the Submit button, but it is not accepted.
How can I solve?
Thank you
Hi, do you use Child theme?
Yes
Perfect. Read https://velikorodnov.ticksy.com/article/12546/
So, for those who use the child theme, do not need the Token?
You have to register parent themeforest, after activate child and remove code in child. It’s saved in parent
I proceeded as you advised me, however the error is the same even with the main theme.
I’m telling you to warn you.
By deleting the token with the child theme, you can access the settings, as you suggested.
Thanks for the support 
You are welcome;)
Hi, I’ve just updated to the latest version + updated WooCommerce and I get the following error on the status page:
flatastic/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2, flatastic/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,
Hi, yes, because woocommerce 2 updates made this week already
ok. What about the Compare plugin. I still can’t enable this due to errors appearing at the top of the page.
Thanks
Hi, if you still have the problem, open a ticket please with wp-admin and ftp access. Nobody has such problem now
Support has just expired so cant open a new ticket.
You can contact me via contact form on my profile page
Thanks. I’ll email you know.
layerslider is not updated and above mention link is not working. Kindly give me updated layer slider zip file.
Contact me via contact form on my profile page
Hello Author,
I am wondering does this theme has a dashboard for vendors, not like a wordpress basic dashboard that is very complicated. I want a dashboard for vendors to upload their products without any hassle and just take commission on that website.
Regards, Ilham
Hi sure. If you use free Dokan version plugin you already have Frontend Dashboard. You can contact me via contact form on my profile page and I will send you demo link
Why is it that every time there’s a theme update and its installed exactly as the instructions detail, that the background image disappears? I have the background image in the Flatastic Styling Options as well as the Home Page Layout Options. I thought it may have just been me but the last 3 updates it did this exact same thing. It does not display anymore.
Hi there. I see your support period is expired, so record the video please https://screencast-o-matic.com/ with the problem and send me via my contact form on my profile page please. I want to see the bug and will try replicate on my side
I cannot use your theme, I get this message when I activate the theme:
Please make sure you have purchased this theme with the account you registered current token
Hi, go to Flatastic section and generate and insert purchase token. If you have difficulties, open a ticket please and I will send the image
Managed to sort this, but when I import the default dummy data, the slider is not imported. How do I get this imported?
I guess you have some php restriction Open a ticket with wp-admin admin access. I will import it in the morning
I cannot give you my site admin access. Please provide me the import files for slider, accept cookies & popup windows.
Contact me via ticket please
I have already sent you request through ticket.
I noticed some more bugs. The color selector does not work in the options panel. See screenshot here: http://gerry.cc/files/bug-1.png
read your ticket please
I noticed another problem. There are 2 “Add to wishlist” buttons on the product page. Please help!
Why do you write here? It’s not support area. Contact me via support area and I will send screenshot with settings
I noticed another problem – When products with variation is created, the currency sign is always in the right. The default currency settings in /admin.php?page=wc-settings does not work.
Why I write here, so that you read and reply. Through tickets you are not replying.
Hi mate. Today I have Birthday and wife presented me small trip till Friday. Sorry if I reply with delays
Hi, the dropdown menu and cart dropdown only works on the home page…
It is a conflict with WC VENDORS PRO as when this plugin is disabled the menu works as it should be when the VENDORS PRO plugin is enabled the menu only works on the home page.
How can this be fixed?
Thanks
Hi mate, contact me via contact form on my profile page please
Does this theme includes WCVendor Pro version?
Hi, sure no. Pro version is paid version, but our theme is compatible with Pro version. If you need front-end dashboard, you can use Dokan plugin
Thanks for the reply. I want to see “account page” but I can’t figured the “register” button.
My support area is here https://velikorodnov.ticksy.com/
Thanks.
Im unable to install any of the plugins via the plugin manager due to a Curl 7 error. Can I manually upload these?
Hi, sure. Contact me via ticket. I will reply in the morning
ok thanks
Just emailed you with details of the issue. Thanks again
Let me know what you find out. I’ve updated the ticket this morning with feedback from the hosts.
Hi mate. Today is New Year. I will reply you tomorrow
I’ve finished the update. But its worse than before. Plugins (compare) no longer work, The [add to cart] on product view just spins, the slideout cart doesn’t load at all. Please can you contact me as we have a live site thats hardly working at all. Cheers
You know. I heard from you about problems only. I just open your site and can\t find the problem. if you need support, write me via support area. Comments aren\t support area
pre-sales questions:
1. Can the vendor have a different looking store front than the hosting site? Example, the host is using a electronics store front but the vendor wants a perfume shop store front.
2. Can the vendor give away product? I do not see where the vendor has full control over their customers and allowing them to give away products if they choose too. I think if you are paying a monthly fee to have a store front you should also be allowed to give away product and control your own customers.
3. Can the vendors share products and share commissions?
4. When the host gets new products added can the vendors get notified to either add the products to their store front or opt out?
I think the concept of a multivendor website is clearly the future of website design, but due to the limitations mentioned in my pre-sale questions I think there is a lot of room for improvement. I would like to see the vendor demo and see how much control the vendor has after they sign up.
Is there a way to convert their commissions to be paid towards their monthly fee to host a site through the hosting site? I understand this would be difficult but at the same time the option to take out of commissions automatically would be more convenient and transparent than to have them pay separately since they are getting commissions from sales anyway.
Please do not say it can be done without working examples. I feel at the price you are asking for this theme I am not expecting too much to see these questions answered with working examples please.
Hi there. Thanks for interesting our theme. To better understanding how multivendor plugin works watch the video here https://wedevs.com/dokan/ This is free plugin with Vendor frontend dashboard. Any customer can become a vendor. After request you have to approve this customer or decline. Inside of this plugin you can adjust commission for any vendor. When vendor upload item you have to approve this item for selling. Also see additional plugins for Dokan. You can extend functionality. You can buy additional plugin for subscription and vendors will buy subscriptions for upload items monthly. About Store front. Each vendor has own store front page. See vendor demo plugin
I know my support has expired but there are no titles on the Blog pages. How can there be no page titles on the blog pages? I really need to be able to style the title to match my site but there isn’t one nor is there an option to turn them on. Please advise.
Hi there, contact me via contact form on my profile page please.
I purchased the theme and when im trying to reinstall it i get this “Please make sure you have purchased this theme with the account you registered current token “
Hi, you have to activate theme https://www.awesomescreenshot.com/image/3033439/c3877acf7aabe20e1fe2b7388e860100
Will not have any more updates to that theme?
Hi, for sure we make updates. What do you want to update?
Hi ,
Most of the theme styling options and theme options are not displayed. such as front page
your ticksey account does not work
Please advise ASAP.
Hi there. I replied you
Hello,
Can I see any website which is using your theme with Multi vendor options? I want to see how it will work for the end user.
Also please tell me do I need to buy Multi Vendor plugin or the plugins functionality is included with the theme?
One last question. Can I use regular license for multiple websites? Or it is for a single site?
Thanks.
Hi there. You can contact me via my contact form here https://themeforest.net/user/monkeysan and I will send you demo access. You can use Free WCVendors or free Dokan plugins. 1 license – 1 site