23226 comments found.
hello, the theme is great and very easy to configure but I have two problems that were not there in the beginning. I am not sure in which update the problems began.
website: www.zeroweb.gr
1. when you click on a portfolio item on the home page and the pop up appears you can’t see the images. There were there before, now nothing.
2. in the first page I have the Porto Recent Posts element but nothing shows up. this also worked fine before.
please advice
Hi,
1. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
.owl-carousel {
display: block !important;
}
2. Porto Recent Posts works perfectly fine on your homepage at our end: http://prntscr.com/iv4yj3 that must be the cache issue at your end so please remove your server/site and browser cache and then check your site hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
sorry, maps fixed.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Google Maps don’t work again after update to latest version. Any fix?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hello, When I perform a GTMetrix or Pingdom scan I am getting a Requests by Domain: cdnjs.cloudflare.com
I don’t use cloudflare, so I reached out to Siteground and asked them to assist me. They replied the connection to cloudflare was a CSS through Porto. I’d just like to confirm if this is true. It’s ok if it is, but I’d like to know for sure from the developer. Thank you
Hi,
Cloudflare is the server type cache and it is enabled/disabled by the hosting provider company on the site and sorry to say that but the connection to Cloudflare was not a CSS through Porto.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Version 4.2.0 of Porto is it compatible with the latest version of Woocommerce (3.3.4) ? Thank you.
Hi,
Yes, The version of Porto WordPress 4.2 is fully compatible with the latest Woocommerce version 3.3.2 
Thanks.
I was actually talking about 3.3.4 version (not 3.3.2). Are they compatible ?
Hi,
Ooopsss sorry for the last reply but I mean yes the Woocommerce version 3.3.4 is fully compatible with the latest Porto WordPress version 4.2.
Thanks.
Hi, I am now setting up my ecommerce store with Porto theme.
I am trying to figure out how to create a page with 3 image blocks.
For example they click on “Smartphone Accesoires” Then they are re-directed to a page where there are 3-4 Images that say: Cases, Screen Protectors, Other accesoires. And each category has an image. they click on it and get re-directed to chosen page.
How can I create that page?
Hi,
First Create a fresh page on your site and then on it create a new row: https://prnt.sc/ius0b4 and then divide that row into three columns: http://prntscr.com/ius1g8 and then insert single image element in each column: https://prnt.sc/ius2sv then you need to set that image element as per your requirement and you will find on click option in the image element you have to set open custom link on click in the image element option and then put custom link in it: http://prntscr.com/ius4ak now the only issue is that ehere those links comes from that you have to insert in the image options, so for that you have to create 3 different pages and then paste those pages links in the custom Link option of the element image.
Your issue will solve.
Thanks. Note: Please create the new ticket every time for the new issue on the support system.
he instalado el tema, pero no me aparece el cuadro para que mi theme reciba actualización automática, no me sale el cuadro para poder ingresar mi codigo
Hi,
We have removed the Theme registration tab from 4.0 update so no need to register just use it easily without registering it.
Thanks.
Hi I have inserted a category image whose dimensions are 283×533. I do not understand why the image in the category page is displayed with huge dimensions. i tried to insert in the css the following line but it doesnt work .category-image {width: 35%; display: block; margin:0 auto;} could you please help me?
Hi,
You have to set the image size for that then your issue will solve.
To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After changing the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Right, done
What Master Slider is? where i can add my own slides for this slider?
Hi,
We have removed Master Slider from our very first update of the Theme and it was almost 2 and the half year ago and we do not support Master Slider anymore after that update but instead of the Master Slider you should/can use Slider Revolution which is compatible and also pre-packaged with the Latest Theme.
Thanks.
Hi, why media grid isn’t working well like what at (under image frames):
https://www.newsmartwave.net/wordpress/porto/shortcodes/image-frames/#It’s not provided in the documentation.
See the screenshot: https://www.screencast.com/t/lDLe5w3wFTG I used Media Grid Template by WPBakery, same output:
https://www.screencast.com/t/To5DKYucK2yLooks I’m doing it wrong. Im working locally ATM
Hi,
Please check that your WP Bakery Plugin version is up to date if not then update it or please check after deactivating your site all the third party plugins hope your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi Are there any plugins for having Images in reviews that are compatible with this Theme because I have tried almost everything, this theme just doesn’t show any review plugins i tried so far.
Its crucial for me to have an option of uploading pictures to Reviews on product page… I don’t know what to do 
Hi,
We have used Woocommerce Plugin in our Theme and Woocommerce has it’s default functionality for reviews but you want to upload pictures to Reviews on product page this is not possible with the help of Theme Options but we have searched and finds some plugin listed below please check one by one and check which is plugin is suited for your site.
1. https://wordpress.org/plugins/customer-reviews-woocommerce/
2. https://wordpress.org/plugins/stampedio-product-reviews/
3. https://wordpress.org/plugins/yith-woocommerce-advanced-reviews/Thanks.
Hello, I want to change the home page and I would like it to be the same as your demo 13. How can I get the code to be able to change it without having to install the demo? Thanks for your help
Hi,
Please install the demo shop 13 on localhost on your PC and then copy the code of that particular page by editing that page and then create a new page on your Live site and paste that code into newly created page your issue will solve.
Thanks.
Hi, I had problem after update version of Porto theme, Anyone can help me to fix it please with feature banners section. https://drive.google.com/open?id=1j7CMtCIZElynFD5zQg71bj_Bo-kexbql
Having this problem for month now
Just need it to be fix,
Thank you
Hi,
I think maybe it is the 3rd party plugin confliction issue or maybe the theme is not updated properly and the stylesheet or CSS files not loaded properly. Please re-update the theme via CPanel. I hope your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
it was fine before update the lastest version and it went wrong just after updated. I update via CPanel, Anything one know how to fix it?
Expecting more assistance than just insist to purchase support extension….
Thanks for your understand….
Porto FC
Hi,
Please create a new page on your site and create a new same banner on that newly created page and check that it works correctly or not if it works correctly then it means you need to create a same banner on the homepage again then your issue will solve if it does not works correctly then it means the theme is not updated properly and the stylesheet or CSS files not loaded properly so in that case you have to update your theme again your issue will solve.
And sorry to say that but Do not provide support to support expired users is the Envato Policy and we have to follow the Envato Policy that is why we asked for support extension. Hope you can understand.
Thanks for your understanding.
hello team, i want to purchase Porto theme for online store and after 1 year we want to build mobile app for the same So i want to know is their any API key or rest API or SOAP integration functionality with this theme? If yes Please provide us the document or process to integrate the same.
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Yes, You can use this plugin https://wordpress.org/plugins/wpsoap/ or see this PHP manual for soap http://php.net/manual/en/soapclient.soapcall.php
OR
See this link: http://php.net/manual/en/soapclient.soapcall.phpThanks for your time
Hi
I am using latest versions of WP, Woo and Porto. But for some weird reason, my text formatting (line spacing, font styles etc.) seem messed up on Woocommerce product pages.
See example here: https://goo.gl/e2VJeMAny clue?
Thanks
Hi,
We have tested our latest Theme and do not find an issue and it works perfectly at our end the issue is at your end and we are unable to see your providing example.
Please follow the steps given below.
1. Please check your site system status from Porto >> System status and make sure not a single label there has the red background is yes then solve that first.
2. Please deactivate your site all the third party plugins on your site.
3. Please disable /remove server, site and browser cache on your site.Hope your issue will solve if not then we need to debug your site and for that, you need to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
System Status is just fine. My server uses PHP 5.6.34
This is only happening on above site. I have purchased two copies of Porto and the other site is working just fine.
Sorry, but I did not see your given screenshot or example URL. Please give us a correct screenshot or any URL where the issue has been seen.
Thanks
Hi, How can I remove hover animation effect from menu and use basic hover effect or some kind of smaller effect? Jumping texts is not my favourite.
Hi,
We have tested it at our end and it is not jumping text it works perfectly fine please make sure that you do not have any padding or margin applied to menu items on hover if yes then remove that your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, Thanks for your answer. I meant rolling effect when I move mouse over menu item. Text rolls to top and comes from bottom to center back. It is in Porto Gym theme.
Jumping was wrong word to describing that effect. Bad english skills.
Hi,
This effect is created by using Custom CSS which is included in Theme Options >> Skin >> Custom CSS of that particular demo so please search that particular CSS code and remove it or contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, Thanks a lot. I found it from Custom CSS.
Sound’s Great!
Thanks for contacting us.
Have a great day
Hi! Where can I add products to featured, hot or sale items on the homepage?
Hi,
How to make a product as a Featured Product please see this screenshot: https://prnt.sc/iu4ems and You can add the sale and hot label from Appearance >> Theme Options >> Woocommerce >> Single Product please see this screenshot: https://prnt.sc/iu4eng
First Please Go to Theme options > Woo commerce > Single Product make sure “Show ”Hot” Label” is enabled. Now to display ”Hot” label on your products make them featured by clicking on Star to make it filled form “Products” section and for making the product on sale you have to put the sale price by editing the particular product please see this screenshot: https://prnt.sc/iu4h4t
https://prnt.sc/iu4h4rThanks.
Hi, demo import does not import any revolution slider. I tried 3 different demos, all pages and content seems to be ok, apart from the slider. Any ideas or link for this slider http://www.portotheme.com/wordpress/porto/business-consulting/ Thanks
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
If you are not able to do it then please contact us through our support system with your site WP Admin Login details so we will do it for you.
Thanks.
Hello Team, I’m creating 2 separate pages (Blog & News) I tried a lot to use the Category IDs, but it doesn’t work for me, please help
Hi,
Please use Porto Blog Element for showing your required categories on any page you want. Please see these screenshots: https://prnt.sc/iu4bzy & https://prnt.sc/iu4c0y you have to set the Element setting as per your requirement like showing in the screenshot hope you will not find an issue if yes then we need to debug your site and for that you need to contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi, I have upload the normal logo (width 250px) and retina logo (width 500px). I have set the 250px in Default Logo Width. But as you can see at the link http://www.artedimuranoitalia.com it will be displayed always the normal logo… also on MacBook Pro with Retina Display. Why?
Hi,
We have tested it at our end and it works perfectly fine at our end please see these screenshots: https://prnt.sc/iu490v & https://prnt.sc/iu491f the issue is at your end and if after making changes you have not seen those changes on frontend then that must be the cache issue at your end.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
