Hi Meda01,

It seems like there is a conflict with another plugin. Our team is checking your site. Don’t worry much, we will try the best to solve it

Hi Ken, Thanks for your kind help. Now, I deactivate all other plugins, but the Error already exists,

Hi Meda01,

I’m gonna check your site.

Hi Ken, Thanks , plase can you reply me after you will finish checking my site?

Hi Meda01,

I’m on your case.

Hi Ken, Thanks, what is new?

Now, it gives another error message, Error 500 – Internal Server Error

An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance. Please, can you help me urgently?

Hi Ken, I’ve sent help request two days ago. Until now, the problems didn’t fix. Please, I need a help as soon as possible.

Over than two days, every time you say I work on your case without reply me what is new. I need a help today, if you can’t fix the problem, please reply me now

Hi Meda01,

The customize notice is the most likely due to a plugin conflict. Quite complicated. I didn’t see the 500 error code. The site still working fine. Please give us some bit more time.

Hi Meda01,

I solved the notice in Customize. Please check again.

Hi Ken, Customise Csss, doesn’t work, CSS code for hide course information doesn’t work, Number of students appear fro all

Hi Meda01,

I didn’t see anything wrong. Can you check again?

Please check: http://www.ecojuris.pro/testeduma/courses/sgp-sistema-geral-de-preferencias/unidade/sgp-sistema-geral-de-preferencias/

One more thing: the certificate is not showing the course name, student name, date etc., although I had set it in the certificate configuration: http://www.ecojuris.pro/testeduma/certificates/4dd73567d879af478255ddad6d113737/. And how can I insert the “number” (4dd73567d879af478255ddad6d113737) in the certificate, like a field?

Hi Jetmir,

Just email me to candy@thimpress.com with subject “jetmirfeka – Eduma Support”, I will share those slider templates

And I also need to discuss more about those other issues too.

Hi Ken195,

I wrote you an email. I am waiting for your reply.

Hi mhhammam,

Did you checked the checkout process? I forgot to tell you that. Your WC Checkout Page and LP Checkout page are set the same. After I change those settings, the checkout process is working fine. The issue with wishlist addon is fixed too. Please help me check again

Hi, would u pls check still checkout the same if u enroll in one course u will find many courses in cart , pending order still not appear in dashboard order , pls check and tell me

also pls check in checkout process top menu colors change !!! , and become instructor page not corrected

in learnpress >> courses >> we have the following All (-8) | Mine (4) | Published (-8) pls check may negative numbers part of problem also i think all active courses”except confirmed buying order” set on cart regardless what is enrolled trying to help

also we have “eduma/learnpress-v3/single-course/remaining-time.php 3.0.0 3.0.4 eduma/learnpress-v3/single-course/section/content-item.php – 3.0.0”

also tried to add new course for test after adding we found the course become free even we add price and course curriculum empty even we add course section and lesson pls check it

also we found learnpress v2 under childtheme pls check https://prnt.sc/iw1rpa

may it help

one final thing , i discoverd child theme is disable !!! so i activate it again because we use child theme from the first , do u know whats happened

Good news: i made the following remove woocomerece integration and install it again after this i found checkout working well “thanks god” and i found the orders not appear when orders status in learnpress order either “pending payment ” or “faild” so u should review your codes to let orders with theses status also appear in dashboard >> my orders now pls try to solve orders issues and add new courses and other issues mentioned in sent msgs , good luck

Hi HarshK13,

Sorry to hear that but can you give me the site info so I can take a look? Just email me to candy@thimpress.com with subject “HarshK13 – Eduma Support”. I will need your theme purchase code so I can verify the support too.

Sent you a mail, please look into it.

Hi HarshK13,

I’m gonna check your case shortly.

Any updates???

Hi HarshK13,

Our team is checking your case, just give u a bit more time.

Hi Ken,

I hope no other changes occur to my website other than the errors that i informed you about. I see there are weird things happening in the website pages visually.

Hi HarshK13,

I found out the conflict occurred due to Yoast SEO plugin. Our team is finding a solution to solve it. Please give us 1 more hour.

Thank you Ken. Just make sure the customizations that i have done are not altered in any of the pages. Awaiting.

Hi HarshK13,

I solved the conflict. Please check your site again

Hey Ken,

Thank you for solving the issue sooner. Will come back to you in case of any further issues.

hi Ken,

I see one more issue, under courses the buy/purchase button is not available, I noticed it now. Can you look into this.

Hi HarshK13,

Our team is checking…

Hi HarshK13,

It’s showed now. You set the maximum students 10, and that’s why it was hidden before.

Thank You Ken. Happy that the issues are solved.

Hey Ken,

Went into another major error. The “buy this course” button in course page is leading to a 404 error page instead of checkout page as earlier. Can you please look into this as early as possible please.

Hi HarshK13,

I’m checking…

Hi HarshK13,

Please check your site again

Checkout page is working now, Will get back to you just in case of any other issues. Thanks alot Ken for solving the issue.

Okay

Hi melisa_redondo,

Umm, I have checked again and it’s still working fine. Can you share the site info so I can check it first? Just email me to candy@thimpress.com with subject “melisa_redondo – Eduma Support”.