13535 comments found.
hi, guest checkout is included in learnpress 3?
Hi rquirola,
Yes 
Please go to menu LearnPress / Settings / Payments 
Hi Ken,
My website is terribly slow, do you have an idea of how to speed it up ? I put the majority of pages as draft and published only the needed pages. So maybe this is caused by a plugin ?
I can provide you my website URL by email if you want to check.
Thank you
Hi Maverick_Hunter,
Yes, please provide the site info and the server cPanel access too. Thanks.
Is there a way to show specific and independent collections and categories on a page, Just like how Woocommerce you can display multiple products in one category. I need this feature.
Hi carlpeters,
I will need to discuss more with you about that. Please send me a request to candy@thimpress.com with subject “carlpeters – Eduma Support”.
Hi guys you helped me with this a few months back but the problem has come back. Whenever someone books an event and clicks BOOK, it takes them to the homepage instead of giving the confirmation “You are registered for this event”. It was working but then after an update it no longer works…
Likewise, when someone comes to the event page and is not logged in, when they then log in it doesn’t return them to the events page. So people are complaining that they are trying to book but getting lost. Anyone to fix this?
Hi ricardo_dasilva,
Please share your site info and the FTP access to candy@thimpress.com with subject “ricardo_dasilva – Eduma Support” so I can check your site first.
Have emailed you. Thanks
Hi ricardo_dasilva,
I’m on it.
Hi guys any luck?
I haven’t heard anything back guys? I have several seminars next week and no is sure if they are booked which is going to cost us money.
Hi ricardo_dasilva,
It’s quite complicated. Just give us some more hours 
Any update guys? What is happening?
Hi ricardo_dasilva,
Please check again.
HI there, thanks for this. it is still doing the one thing.
NOT LOGGED IN If someone comes to our events page from a link from twitter for instance, they will be asked to log in. When they click login and register via facebook or google, is there any way to keep them on the same events page? So they are on the same event that brought them to the website and they can just book for the event. What happens is people are getting lost because at the moment it redirects them to the homepage.
ONCE LOGGED IN The other thing, is that now when they book for an event with the TICKET it doesn’t confirm anything, it just takes them strange accounts page which is confusing. Before it used to stay on the same page and by the BOOK button a message would appear just saying THANK YOU FOR BOOKING.
profile link on the top bar next to the login it doesnt work. https://qualiformacion.com/lp-profile/a6y934obo/courses/
Hi tonivalencia,
Our team is checking…
Hi tonivalencia,
https://qualiformacion.com/perfil/a6y934obo/cursos/It’s working fine. Can you check again?
Hey ken, I know the link is working if you type it, the problem is that from the top bar link “profile” is pointing to /courses/ instead of /cursos/ so I need to find out how to change that.
Hi tonivalencia,
Oh I see. I’m checking again.
I updated the theme and it’s working well now
Working fine now, thanks a lot!
And hope you like the theme and the support and consider rating me a 5* rating at https://themeforest.net/downloads#item-14058034
Hi Ken , is it accepted to have many issues since we install learnpress new version , u can check our log to know we have open issues from weeks ago and we have to wait 1 full day to get mail replay from u , critical issues now add new courses price always appear FREE even their is a price and add new sections , lesson,... NOT Working also in Dashboard >> view orders their is 2 prices https://prnt.sc/ixfft0 HOPE MORE COOPERATION , SUPPORT AND REPLAY TO YOUR CUSTOMER MORE FAST ,THANKS
Hi mhhammam,
I will keep you an update soon.
Hi Ken, waiting your replay , t we should go live whiten very few days
Do u have premium support service with extra fees
Hi Kriss1213,
Please try to translate LearnPress plugin
Hi, cannot find those words into LearnPress Plugin:(
Hi Kriss1213,
Please send me a request to candy@thimpress.com with subject “Kriss1213 – Eduma Support”, I will check your site and make sure all those translations are ready.
Today is 11 days in which I expect only one answer from you. The harm I have had with the students has been enormous. Unfortunate.
Hi nacientifico,
Sorry about that. Our team is on your case.
Do you know when they will check the website? Will they upgrade or leave in 2.3?
Hi nacientifico,
We will proceed the upgrade. But we will make sure the site is ready first. Just give us some bit more time.
My site doesn’t load properly. Only load Menu bar then white. Why the courses thumbnail images are not same. Please help.
I need also date option in every course. How can I show date? And after the date, it will be archived. Please give me the solution.
Hi isajid07,
I will need to check your site first. Please email me to candy@thimpress.com with subject “isajid07 – Eduma Support”
Hi Ken, Please see your inbox. I need to change course layout. Please mention the code location.
Hi Ken, Please see your inbox. I need to change course layout. Please mention the code location.
Hi isajid07,
I’m on it.
Where is the instructor’s profile option in backend and how can i customize the mentors and students view? Please help..
Hi Ken, Please help guys.
Hi isajid07,
Just continue discussing with me via the email
Hello Ken, did you get FTP access? Do you need anything else?
Hi nacientifico,
I got the info. Our team is on your case.
Do you know when they will check the website? Will they upgrade or leave in 2.3?
Hi nacientifico,
We will proceed the upgrade. But we will make sure the site is ready first. Just give us some bit more time.
Hi nacientifico,
It’s okay now. Please check your site.
Hi nacientifico,
Please check again.
Hello,
I have a question regarding the navigation menu. Is it possible to have the style of the navigation menu for the demo content for ‘demo-university-4’ i.e. ‘Demo Stanford’ even if I have uploaded the demo content for ‘demo-kindergarten’?
If yes, how it can be achieved?
Thank you!
Hi Pushapp_07374681216,
We may need to add some custom CSS. Please send me a request to candy@thimpress.com with subject “Pushapp_07374681216 – Eduma Support”
Hello Ken,
How is it going with this update? I have sent an email, but I haven’t heard anything back.
Thank you.
Hi Pushapp_07374681216,
I didn’t get that email. Can you check again.
Hi Pushapp_07374681216,
Oh I’m so sorry. It was in my spam folder – I don’t know why.
I’m checking your case.
Do you have some sample websites created via this theme? just a presale question
Hi aristeomats,
Some examples
- Oriel College – University of Oxford : http://summerinoxford.com/
- Organization of Wound Care Nurses: https://woundcarenurses.org/
- University of Sydney – Business School: http://www.bossemergingleaders.com.au/
- Korean Test Prep Englstory: http://englstory.co.kr/
- Ohio Young Black Democrats: http://ohioybd.org/
- IOA Joinville – Instituto Odontológico das Américas http://joinville.ioainstituto.com.br/
- Reinhard College – School of Worship & Prophetic Ministry: http://reinhardcollege.org/
- Preston Kanak Online courses & Training platform: https://courses.prestonkanak.com/
- University of Economics and Innovation in Lublin (WSEI) (in Poland): http://rekrutacja.wsei.lublin.pl
- SellPress: https://sellpress.ru/
- Solo pharm: http://solopharm.academy/
- Fondazione San Benedetto – Educazione, libertà e sviluppo: http://www.fondazionesanbenedetto.it/
- Specchio Magico Kindergarten: https://www.specchiomagico.org/
- Artivist. RO : https://www.artivist.ro/
- and 12,000 more beautiful online schools…
Pre sales question again.
1. is there a way to upload a course, the user will pay for it. after the course is finished the user will receive a certification and then as soon as they are done they will no longer have access to the course?
2. when i upload a course on the website, can the user download it? or can it can be set as non downloadable?
Thanjks
Hi aristeomats,
Sorry but we don’t have those option now 
Hi Ken. I sent you access on the email. From the svfiegroup(dog)gmail.com
Hi Marsssse,
I got the info. Thanks.
Hi Ken When will the error 404 in Larn Press be solved? Thanks
Hi Marsssse,
Just give us some bit more time.
Gents, i have posted a request in forums 4 days back, no solution is provided to error. As i said in the forums, i am willing to pay
Hi CaspianExplorer,
I apologize for the delay. We’re experiencing larger than normal inquiries this past week and we’re working hard to clear the backlog. Can you send me a request to candy@thimpress.com with subject “CaspianExplorer – Eduma Support”?
Hi,
Can you please let me now how to edit/delete existing course category name. I haven’t found any page under learnpress >> course to do this.
Hi ThilinaSampath,
Please go to menu LearnPress / Courses then check the Categories tab http://prntscr.com/iwu3ks
Hi Ken,
I’m unable to view ‘Categories’ tab (or any other tab) as your screen shot in my website. That’s the problem. https://prnt.sc/ix1yyzI have disabled a plugin. Now ‘Categories’ tab is displaying. So, please ignore above comment
Hi Im having issues buying a course on the page. After clicking buy course it takes me to the lp checkout page where I see my order details. I then select payfast and click purchase order. It then redirects to the LP . cart page where I see this error “Checkout is not available whilst your cart is empty.”
Hi oisclayton,
I think your payment setting is wrong. You are using WooCommerce payment addon, right? Please make sure WC Checkout Page (go to menu WooCommmerce / Settings / Checkout) different with LP Checkout Page (go to menu LearnPress / Settings / Payment).
Let me know
Hi Ken! Any updates regards my problem?
My website still goes down after any small works in wp-admin, because every little work is enough to load my Godaddy 512Mb hosting so hard that it can not resist! So, hosting defends itself by disconnecting and ocurring the error: 500 Internal Server Error
Hosting is always fully loaded (all 512Mb), even if I’m not logged in wp-admin and even there are not online visitors on the site!
Hi ib-tmd17,
It was late last night. Our team is on your case again.
ok, waiting any real solutions (regarding the theme’s loading speed and theme’s appetite for hosting’s RAM megabites) from your side…
Hi ib-tmd17,
I can help you to set up some cache plugins . I’m ready now.
As I asked in the email, can you consider getting a separate hosting which only install the trading.md site?
I need some time to put trading.md on a separate hosting. 1. Which cache plugins can you help with? I tried some and deleted them. 2. Why the theme takes 300Mb of hosting Physical Memory when site has a visitor online 3. Why the theme takes all 512Mb (therefore all goes down) of hosting Physical Memory when Iam working in wp-admin? I can offer confirmation images at this point.
Hi ib-tmd17,
I intend to install W3 Total Cache and Autoptimize (we use those plugins in our demo site, they’re good).
About the RAM issue, I don’t know exactly the reason why. So I really hope you can get a new hosting for trading.md soon. I will make sure all things work well.
Website speed tests show that W3 Total Cache and Autoptimize add some time for loading site, and because my site is loading in time of 10sec, i deleted this plugins.
About the RAM issue: I think you need to search the reason in theme’s code. Because I tested my hosting and WP with another theme and both tests showed a very fast site loading speed. So, the conclusion here is logic…
Hi ib-tmd17,
I think the main reason is the thing which caused the RAM overloaded. I actually checked very carefully on my server, and 2 other server test too, but I didn’t see anything wrong
Is that okay if you deploy the theme on another server, just for testing?
Hi Ken195,
What did you checked on 3 servers? You checked a different theme? A site with Eduma theme? Maybe the bug is namely into Eduma theme product you sold me?
I already asked a specialist to move my site to another hosting provider. I will let you know when it will be done. BR
Hi ib-tmd17,
We checked with Eduma and 2017 theme. The Eduma speed is slower but not too slow, and RAM okay, no full RAM issue.
Please email me when you ready. I will try the best to help you out.
Hi Ken! We moved site to another hosting provider. Seems it solved the problem with Hosting RAM usage and increased site loading speed.
So, I apologize for accusing the problem is in your theme.We tried another theme/site with initial hosting and it worked ok, thats why we concluded the problem is in the Eduma theme. Iam really sorry here.
However, loading speed of the main page now is medium one, aprox 6sec, a little slower than other my theme/sites, and if we’ll can increase it from medium to fast, I will be very grateful!
Hi ib-tmd17,
Yes, please share the new access to candy@thimpress.com with subject “ib-tmd17 – Eduma Support”, I will help you speed it up.
Hi,
I need help here, not sure why the courses page is just loading…. Please see link http://wizeacademy.com/courses/3d-game-programming/...
Hi wizeacademy,
I will need your site admin access to check this issue, can you email the info to candy@thimpress.com with subject “wizeacademy – Eduma Support”?
Done sending the information you need… I hope you can fix this ASAP… Thanks
Didn’t hear anything from you guys. I need feedback or update on the issue…
Hi wizeacademy,
It was late last night. Our team is checking your case now.
Guys didn’t hear anything from you… Any update/feedback?
Our team is proceeding the update…
How’s the update goes?
I notice an issue with the Customize (not saving) and I am checking it first.
The issue with the course page is detected and it will be fixed real soon.
So sorry for the inconvenience.
Please take a look.
Ok course page is now fixed but it seems that its a bit messed up with regards to how it looks before specially the homepage…
the website is completely down now, please check it asap.
it is fine now, thanks!
it is fine now. thanks!
Hi Ken , kindly update us what is current status we are waiting u , thanks
i found the follwoing problem when add new course , when add new sections and lesson it’s not saved , is it ok to remove learnpress and install it again may it will work and if we removed it what about existing courses
Hi mhhammam,
It’s strange. Please hold your actions. Let us do the process.
ok , waiting your support , thanks
Hi mhhammam,
Fixed the pending orders not showed in Profile page.
good will check , would u pls check courses issue no payment appear and can’t add sections,lessons,....
Hi, pls check https://prnt.sc/iwhcxk u will find 2 prices appear original and Discounted , either appear actual selling price or strike on original one and let discounted price appear normal ,thanks
Hi mhhammam,
I’m checking…
Good morning Ken, is their is any updates?
please try to solve courses problems i sent u today to proceed ,thanks
Hi we have outdated “eduma/learnpress-v3/single-course/remaining-time.php 3.0.0 3.0.4 eduma/learnpress-v3/single-course/section/content-item.php – 3.0.0” pls check may it the reasons for why courses not working well , pls check
Hi ken , is their is any progress regarding courses problem ???
Hi mhhammam,
Our team is proceeding the update. Just 1 more hour.
Hi mhhammam,
Can you check again?
Hi , ken pls note still courses bot working correctly course price always free even we set price , also adding new sections and lessons not working correctly Please try to solve this issue today , thanks
also orders in dashboard contain the 2 prices as i sent before pls check
Hi mhhammam,
I see the issue, it’s a corrupted data when we upgrade LearnPress 2.x to 3.x. Our team is fixing it.
Hi Ken , is their is ne updates ?. PLEASE we need to solve courses issues “Price always appear free and adding sections lessons ,... not working ” pls consider it top urgent we should go live whiten very few days
Hi ken , is courses problems solved? waiting your replay
we have a serious problems in courses set fees and adding new curculium , sections , lessons pls support
Hello Ken, how have you been? I found some problems in my website currently, could you help me solve them?
1. the menu in the mobile mode is unclear as this picture https://prnt.sc/ivzyis Could you move it up next to the logo and colour it or do something to make it clear?, so people can know that is a menu
2. My contact form doesn’t work. It doesn’t email the enquiry to my email that I assigned in the setting of contact form.
3.Regarding to the Livemesh tab, could we assign a link to each tab page? I asked the same question 5 months ago, but no answer last time.
Thank you so much, looking forward to hearing from you
Jerry
Hi Jerry,
Please send me a new request to candy@thimpress.com with subject “lthstar – Eduma Support”, I will try the best to help you out
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