13535 comments found.
My site for the first time is all the way I wanted it, do I need to keep updating the plugins and themes? because I’m afraid to update and spoil or make bad changes happen.
Hi andrers777,
Let me check your current system first. Can you share the site info to candy@thimpress.com with subject “andrers777 – Eduma Support”?
upgraded learn press , but now its only accepting payements and not sending any registration mail and not creating any user
Hi rachitkatyal,
Strange. I will need to check your site more carefully in this case. Please share the site info and the FTP access to candy@thimpress.com with subject “rachitkatyal – Eduma Support”.
Your support time is expired too, plesse consider renewing support.
Hi Ken,
I was getting an email for new user registration on my website regularly. But suddenly for 3-4 days that email updates for new user registration have been stopped. why has this happened? Kindly help with this issue.
Hi Sudipta08,
Can you share the site info to candy@thimpress.com with subject “Sudipta08 – Eduma Support”? I will help you test the email functions and make sure it okay.
Your support time is expired. Please consider renewing support.
Hi,
I have just checked my site that after updating it it looks like full of Visual Composer codes. Please check the error at: www.acaad.in
My website was live but now its looking like an incomplete website. Please suggest what to do as soon as possible.
Hi sauravjit,
Are you turn on both Visual Composer and SiteOrigin?
Can you share the site info so I can take a look? Just email me to candy@thimpress.com with subject “sauravjit – Eduma Support”.
Content drip option 1. Open the lesson / quiz sequentially doesn’t work!
Hi GMomentum,
I have checked that option and it’s still working fine. It might due to your Date Time setting. Please help me check again, go to menu Settings / General / Date Time and choose the correct TImezone.
I’m talking about this one
1. Open lesson 2 after completed lesson #1, open lesson #3 after completed lesson #2, and so on…
not about date option
1- I click on drip type option 1
2- I updated and saved the course
3- The content drip option didn’t work
Looks just enable but with any option selected i don’t know why.
Hi GMomentum,
I tried to do the same but it’s still working. Can I check your site?
check your email!
Hi GMomentum,
I’m on it.
hello? i don’t have any solution yet!
Hi GMomentum,
Did you update the content drip addon to version 3.0.1?
Can you grant the admin permission for the account “candy” on http://unecursos.com/ too?
Yes I updated and now I,m able to select the option 2 but didn’t work! (Doesn’t make any effect on students), and yes you are an admin.
Hi GMomentum,
I’m checking again.
Hi Ken, Please, I need to hide the number of students only in the course page. I use this code #tab-course-description .thim-course-info .quizzes-feature, #tab-course-description .thim-course-info .students-feature, #tab-course-description .thim-course-info .assessments-feature { display: none; } but it doesn’t work
Hi Meda01,
Can you share a screenshot about those things you want to hide?
Hi Meda01,
I remembered that you want to remove the whole box and I already did that http://prntscr.com/iyekp0
So right now just only remove the Students?
I am sorry , I need to remove students only if possible
All set 
Thanks a lot
Hi,
I have sent you a mail reg CSS styling of Curriculum tab and Members/Activity pages.
Pls have a look !
Hi el_experts,
I’m gonna check it. Thanks.
Every time I update the template, he will return to make translation changes. The .po language file that you use for Spanish is corrupt because it comes out decoded, and it is not Spanish for mexico, for Spain it is Spanish for Spain. Also tell you that although it is translated into the .po is not changed on the web. If you need my .po file (Spanish of Spain), I’ll send it to you.
Regards
Hi manugut,
Do you use Loco Translate plugin for the translation? A new update may change some texts/strings/sentences… and you need to “sync” the source when update the theme (or plugin).
Please help me check this guide https://thimpress.com/knowledge-base/loco-translate-guide/
Or send me a request to candy@thimpress.com with subject “manugut – Eduma Support” and I will check your site.
PS: I will be very grateful if you share the translate improvement
Hi Ken ,since we install learnpress we faced many issues i understand it but we need to go live at the first we next week So kindly install old learnpress stable release now , thanks for your support
??
Hi mhhammam,
I understand. Working on it.
Hi mhhammam,
The process is done. Please check again.
Hi Ken , first i would like to thank you for your understanding our situation and support , Kindly i need to know the following 1. how to create staging “test environment ” to test new plugin before apply it on live environment 2. how i can install needed old leanrpress plugin not installed like certificate , instructor comm. ,... i prefer u install all plugings and i will deactivate not needed to avoid any conflict . 3. now we have in Eduma dashboard update pluging of course i will not apply it RIGHT? again thanks for your support
Hi Ken , first i would like to thank you for your understanding our situation and support , Kindly i need to know the following 1. how to create staging “test environment ” to test new plugin before apply it on live environment 2. how i can install needed old leanrpress plugin not installed like certificate , instructor comm. ,... i prefer u install all plugings and i will deactivate not needed to avoid any conflict . 3. now we have in Eduma dashboard update pluging of course i will not apply it RIGHT? again thanks for your support
I sent you multiple emails for support.
running super slow after update. I think critical php error.
under screen shot is my debug error log
https://prnt.sc/iy1qgtI didn’t edit any custom fun.php plz Fix Thanks
Hi bestanomon,
The issue came out due to a plugin conflict. Just give us some more hours. So sorry for the inconvenience.
Hi , Flamingo inbound messages not retrieved since we upgrade to learnpress 3 , when we deactivate learnpress flamingo work and activate it again flamingo stop to retrieve pls support
Hi mhhammam,
I just saw the conflict. I’m gonna downgrade the LearnPress and those addons.
para subir videos que me aconsejan, como grabaros, con que, existe algun tutorial para ralizar videos de cursos, esta academia se maneja 100% con videos asi que neesito lo mejor y rapido posible.gracias
Hi mariznabarreta,
I recommend you upload your videos to some hosts like Youtube, Vimeo… then just simply embed those videos to your courses.
Hello,
I couldn’t find anywhere the settings to display blog posts per category. Is it possible to have to option to create 2 different pages where in each you display the posts from a certain category, instead of all the blog?
Also, how I can make the blog posts to be displayed in 2 grids instead of 1? I tried through the Blog Settings, supposing it was the ‘Column Grid’ settings but the settings are not applying.
Thank you!
Hi Pushapp_07374681216,
I though we have a category page.
E.g. Blog page: https://educationwp.thimpress.com/blog and Category page: https://educationwp.thimpress.com/category/business/
Sorry but 2 grids, you mean 2 columns?
Yes, sorry. I was thinking about 2 columns.
Slider Revolution is broken now with the new build! It is only on this site so it must be theme related! Please advise if you have seen this
Hi s2beezy,
I didn’t get your point yet. Can you share the site URL so I can take a look? You can email me to candy@thimpress.com with subject “s2beezy – Eduma Support”, I will try the best to help you out
Your support time is expired too. Please consider renewing
Hello,
I have 25 courses that can be purchased individually and need to expire after 1 year and then the student needs to be able to BUY the individual course AGAIN. My students need to repurchase individual courses not groups of courses.
I can’t use PMPro and create a membership level for EACH COURSE because they only allow ONE LEVEL PER USER.
How can I do this?
Hi jcsdesign,
Please go to menu LearnPress / Settings / Membership. And you can see the option to show the Buy Course button
Thanks for your fast response. I did this. Then I tested a course with a duration set to 5 minutes. I finished the course – cert generated. Once it expired – nothing happened. Course still visible and no Expired/Buy Now button appears?
Hi jcsdesign,
How do you access the 5 minutes course? Directly purchase it or via Membership access?
Directly purchase it with WooCommerce checkout.
Hi jcsdesign,
That’s why No Expired/Buy Now button appears.
I though your students will access the course via membership first. Then after the membership expired => they cannot access the course anymore => then they can click Buy This Course button…
Hi Ken,
I’m confused. Are you saying I need to create a membership level for each individual course? My students will need to repurchase more than one course. (Picking individual courses- not bundled together)
PMPro only allows 1 membership level per user. This won’t work.
Ken,
I have multiple open tickets regarding this issue
1. PMPro Not Working! (#284415)
Major issue with courses still being visible in student profile after a membership level in Paid Membership Pro is cancelled or expired. Huyen is looking into the problem.
2. Need Membership to Individual Courses (#28442):
Learnpress does NOT allow multiple memberships per user – so here is the big question:
If you do not support multiple membership levels per user – then…
HOW DO WE SELL INDIVIDUAL COURSE SUBSCRIPTIONS THAT EXPIRE AND ALLOW USERS TO BUY COURSE AGAIN?
Please, we really need an answer to this! I am not alone…there are posts on Facebook and in the support forum who need this to work!
Hi jcsdesign,
1. We are checking your case.
2. “Learnpress does NOT allow multiple memberships per user”.
Actually this logic is belonged to Paid Memberships Pro plugin. This one does NOT allow multiple memberships per user.
So we have a solution for that. We are working on it – in a next version of LearnPress, we build Re-buy course button. We are trying hard to bring it out soon.
PMPro has a beta plugin: Paid Membership Pro Multi-Membership Per User. Maybe this could be used to work with Learnpress?
https://github.com/strangerstudios/pmpro-multiple-memberships-per-userHi jcsdesign,
Thanks for sharing. We will take a look at this extension.
Dear Eduma friends
I Send a message several days ago, I have paid the support, it turns out that we have more than 100 students in a course and the page still has the same problems that plant in the other email. I repeat them again:
1) page is very slow and is not responsive
2) we dare not update learnpress for all the problems we read in the comments for which we need to know if it is advisable or not.
3) in the User Profile the photo is not loaded or does not change despite fixing the pixel theme.
We ask you to help us, since our website is on tv in chile and has many visits.
Thank you
Hi zgiacaman,
1. Can you share your site access? I will help you check the speed, and install some plugin to speed it up.
2 and 3. I will help you to proceed the update too. Will make sure your site is working fine.
Dear Ken
To which email did I send them?
How many emails do you need to response. This back and forth is not going nowhere.
I sent you multiple emails for support.
Please check those issues, it had been more than a couple weeks waiting for SUPPORT.
1- PHP 7.1.x Warning: Cannot assign an empty string to a string offset in /home/user/public_html/wordpress/wp-content/themes/eduma/inc/libs/Tax-meta-class/Tax-meta-class.php on line 723
2- Disable auto login after registration and custom emails?
3- “Become an Instructor Form” not working
4- Not working embed_video shortcode on lessons/asymmetric-grids/ [embed_video link=https://youtu.be/bHq3rTwG4fY]
5- running super slow after update.
6- Unable to connect with the Forum
After course enrollment its impossible to go the course forum This message is displayed everytime “You have to enroll the respective course!” even the participant had enrolled ( taken ) it and subscribed to it.
Please be serious on your reply.
Hi melisa_redondo,
1 and 2. Please wait for the theme update. It will be released today.
3. This issue is in LearnPress plugin. And this one will need 1 or 2 days for the next update. Please wait for it.
4. I see you are using shortcode “embed_video”. We don’t provide this shortcode, did you use any other plugin before. In this case, just simply using an embed link and insert to the lesson (using iframe tag). Please try and let me know.
5. I will check your site more carefully.
6. You are using bbPress integration addon. When you connect a forum to a course, users need to enroll the course then they will able to access the forum.
Hello Thank you for your reply, after update, the “Become Instructor” Form, still is not working.
Also I getting this 404 error for: profile/{username}/courses/owned/ it works well with profile/{username}/courses/purchased/
Would you please check my site. Credentials I had given to you by email.
Thanks.
Also I didn’t setup the [embed_video link=#######] short code.. it was setup in the “examples data” but is not working, why is setup if is not working?
I could see another similar issue here through the comments as well on this link.
https://thimpress.com/forums/topic/video-and-media-in-lesson-content/Hi melisa_redondo,
I cannot access the developer link you gave before. Can you renew the access and share it to candy@thimpress.com with subject “melisa_redondo – Eduma Support”?
Hello,
I had several pre-sale questions
1. Can I set recurring billing for membership to the LMS? I need to bill monthly. Is this possible? If so how do I do set this up?
2. Once I set billing for monthly, can a person set billing for manually billing and auto billing?
3. Once I set billing for auto, if the payment fails, is there a way to set a rule for the membership to cancel after a set days. Such as if their payment doesn’t go through, after 15 days the membership cancels?
4. I want to offer (3) memberships, that all lead to the same (1) course, is this possible?
5. Upon registration on the site, can I determine what information I collect initially for membership – name, email, phone, address?
6. Can I connect with Stripe? Please confirm yes or no.
Hi LuxWebDesign,
1. Yes. We provide an integration addon with Paid Memberships Pro plugin. It’s easy to set up, I can help
2. It’s auto billing.
3. Sorry but the payment have to be finished so the membership will be available. There is a setting for trials, you can try that instead.
4. It’s possible
5. We need to add some custom changes for that. I will help you.
6. Yes
no me figura el perfil del usuario en la demo que uso edtech
Hi mariznabarreta,
Sorry but I have checked again and it’s still working fine. Can you check again? http://prntscr.com/ixtpyn
Hello,
I have some questions about your theme, I’m evaluating to buy a new license.
1) I see that as I click the “buy now” button in single course I have a popup with login registration. Is it possible in some ways to send first to product cart and have the user registration after?
2) Is there a list of languages packages available?
3) I wanted to check the demo with learner/learner but I can’t login now, are these data still valid?
4) Is it possible to manage the e-learning process in his total functions in multiple languages?
Thanks!
Hi ipergraphic,
1. Yes. LearnPress 3.x supports Guest Checkout option. So users can purchase first and they can register later
2. We have Turkish, Spanish, Persian, Bulgarian, Russian, Brazilian… Anyway, it will be very easy to translate the theme
3. Please check again.
4. You can try using some multilingual plugins like Polylang or WPML
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
