2102 comments found.
Hi, Custom Heading Settings not working. WPBakery page builder 5.4.7 and theme version is 3.3.2. I deleted and reinstalled the plugin. it is still not working.
Chrome console: JQMIGRATE: Migrate is installed, version 1.4.1 13:46:04.564 fontawesome-webfont.woff2 Failed to load resource: the server responded with a status of 404 (Not Found) 13:46:10.899 vc_timeline_date.png Failed to load resource: the server responded with a status of 404 (Not Found) 13:46:11.059 plugin.min.js?ver=4607-20180123:1 Deprecated TinyMCE API call: <target>.onNodeChange.add(..) 13:46:34.694 /wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Dear foxmuld3r,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello,
Is there anyway to center the menu on any of the headers? It would really help!
Kind regards
Dear lukebaillie,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi there, Can we add telegram, medium and bitcoin talk etc social media icons to the theme? Is it integrated in the theme?
Dear zorbdesigns,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hey tranmautritam,
I’ve found other threads that speak to the same issue I am having, but I can’t seem to find a solution for the problem.
The issues I’m running into, is with WooCommerce when customers go through the checkout process. The option to “Create an Account” does not work. The button when clicked, doesn’t do anything.
It’s only an issue for me when I’m using TheFox theme. Any chance I could get some assistance with this issue?
Thanks in advance
Hello Jdar, thanks for contacting us!
We will update the theme today, it should fix the problem related to the “create an account” option.
Sorry for the inconvenience and thanks for your patience.
Regards
You guys are beyond awesome! Thank you for your efforts in keeping this theme amazing.
Thank you for the update, the “Create an Account” button is now functioning. However, it doesn’t seem to respond well to mobile. When trying it on my phone, the Register box that holds the password field, is cut off.
Hello Jdar, thank you for keeping using our theme!
If you could create a ticket on our support forum and give us more information about the mobile and browser you are using it would be awesome.
Thanks in advance.
Regards
Hey there. Amazing theme. I’m just having an issue with the slider template. Is there a way to download from somewhere a couple of the slider templates? Thanks
Dear Corptape,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello,
I am using Fox theme and have a problem. When user want to order an item with Woocommerce and create account, this button “CREATE AN ACCOUNT” does nothing. It redirects nothing and no new window is opened to register. Current users can login, but new cannot register and order products. And this problem is with few websites that uses this theme. I just saw this problem when updating theme to newest version. Can you please take a look and fix this? Because I am losing customers.
Hello Ginkunas,
Can you please create a support ticket on our forum and give us more information about your installation, version of the plugins etc.
Thanks in advance!
Kind Regards
hi, Blog element (visual composer) is not displaying for other languages. I am using wpml. In English version it works fine but thats it. I bought template months ago but started now editing it. My support is expired, could you answer me here, please? Its just one question. Thanks! Mario
Hello Maxxmen,
I am sorry but all the support is done from our forum, please contact our support team and they should be able to help you.
Thanks in advance!
Regards
Great thema, can you help me add a class on the blog page?
I would like to add a class next to the “post-info” class.
I can not find the page in php.
Can you tell me which php page is the blog?
I need to put a add class next to “post-info”, thus, so: “class =” post-info-take-info “
I can not find the .php page for the blog, can you help me?
My license has been less than a month, I never asked anything, can you help me, please.
is your theme compatible with JetPack?
Hello RHDforJTB,
We didn’t test with the latest version ( 6.0 ) but it was with the previous one.
Regards
Can you give me a sample/instructions on how to open video in lightbox?
Just like this demo: http://thefoxbusiness.wpengine.com/
My premium support expired, don’t suggest to submit a ticket.
Hello Idsca,
Add the class “prettyphoto” to the module.
If you need more help please contact our support.
Regards
I am trying to use CREATIVE ONE theme but the main page slider is not working as per shown on thefox theme site’s demo. it seems that the theme file doesnt have the update slider as being shown on the theme’s demo.
Hello Adsid, thanks for purchasing Thefox!
Please contact our support team they should be able to help you.
Thanks in advance.
Kind regards.
Hello, I can not install OnePage 2 Can someone help me? thank you very much
Dear aviard,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Did anything change lately ? I upgraded my Fox theme last year and had never checked my Blog page since a year.
Today, I see its broken. It looks like this now, http://prntscr.com/j0763o
While in backend , I can see nothing has been changed, everything as it which was working since 3 years now, http://prntscr.com/j076af
How to get my correct blog layout now ?
Hello Qubesys,
Did you also updated WordPress and the plugins?
Also make sure you have modified the Yoast SEO snippet of the page.
Please contact us on our support forum and give us more information.
Thanks in advance.
Regards
Wordpress is updated to latest. And yes I use Yoast. If I disable Yoast, then the layout is perfect.
So, what exactly to change in Yoast setting ?
Hello Qubesys,
Make sure you modified the page snippet.
If you need more help please contact us on our support forum and give us more information.
Thanks in advance.
Regards
Ok its solved. Thanks.
hi there i am trying to have a background image instead of a solid color? the customize panel doesn’t allow for it – please advise. thank you
Hello Innergroup,
I am sorry but we don’t do support for unverified customer.
Please contact our support team via our support forum if you need help.
Thanks in advance.
Kind Regards.
Tranmautritam Team
After updating the theme to 3.3 (and WooCommerce to 3.3.4), you can no longer clear line items in the cart by clicking on the red ‘X’ on the left-hand side – the cart continues to show the line item after clicking the ‘X’, but the line item in the cart has actually been cleared (if you exit the cart and go back into the cart, the line item has gone) – refresh problem?
Dear DavidWalton,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I don’t think this subject requires the submission of a support ticket – it is a fault that needs investigating and fixing. However, I will submit a support ticket.
Hi David, yes please.
Hello Sir, first of all thank you for this great theme, i have a question about categories How do you create pagination in categories? Actually on my website if i visit a category, all posts are loading on same page and it take too long to load.
Thank you
Dear neoseeyou,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi guys, it seems to me that the full with background wpbackery row setting is no longer working. Can you give me a hint for a solution? Thanks, Ben
Hello Ben,
We just checked on our test site but it seems to be working just fine, maybe a conflict with a custom plugin you are using?
Can you please create a ticket on our support forum, our team should be able to help you resolve the problem.
Kind Regards,
Tranmautritam Team
the “Paragraph with Icon” element doesn’t work with icon selection labeled “Medium Icon only (Business)” when you update to version 3.2.3.
The icons are cropped.
Dear Tolgaria,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello,
Before buying I’d like to know if the theme support multiple locations on the map?
Thank you!
Hello Atanasova, thanks for contacting us!
Unfortunately no, our custom map module doesn’t support multiple marker at this time.
Do not hesitate to re-contact us if you have other questions.
Regards
Hi,
Great theme! One question…
How do you change the colour when you hover over title text or picture in the Blog?
I’ve only just noticed it bright aqua blue, I have searched all over The Fox settings and cant’ find that colour anywhere…? It needs to be either a neutral grey or pink for my site.
Thank you.
Dear supremewebhost,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
