13773 comments found.
Im with this problem already 3 weeks, the support is 0 i put here my problem again i buy this theme thinking he was the best but untill now the support is a big disappointment.
My problem:
i install the enfold theme but the advanced layout builder is not working i already try everything, the trasient cleaner, change browser, refresh the theme, erase the previous theme and then updat again, everything and everything, please help me i already put this problem in the forum but no one is helping, the moderators answer to the other posts but they ignore this problem.
Hi,
Sorry for the inconvenience! As i mentioned on your forum thread, we have reported this issue to our devs and will try to fix it as soon as we can. Let’s continue on our support forum 
Regards, Yigit
Hello, I installed the plugin Yoast Seo on my template Enfold and when I look in the adminitration dashboards, I have a disorganization of the display of my articles? Is there a solution to solve this problem? Thank you Charly envato
Hi,
Could you please start a thread on our support forum – https://kriesi.at/support/ and attach temporary admin logins in private content field so we can look into it? 
Regards, Yigit
When I tried to update my theme it didn’t work.
How do you recommend updating. I have many custom settings that I don’t want to lose.
Please advise.
This is the message I got: Updating Theme Enfold (1/1)
An error occurred while updating Enfold: Download failed. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
Disabling Maintenance mode…
Attention: We detected some custom styling rules in your custom.css file and restored it 
All updates have been completed.
Has this update been completed? Do I need to do anything else?
Hi,
You can try updating the theme via FTP – https://www.kriesi.at/documentation/enfold/updating-your-theme-files/. Your theme options and content will be intact however if you are not using a child theme and modified a file on parent theme, those files will be overwritten. If you have not modified any file, you can go ahead and update the theme 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
After updating my theme now my images are missing and text boxes are missing. Before I was getting this error ( Fatal error: Can’t use function return value in write context in /home/harperdg/public_html/lake1/wp-content/themes/enfold/header.php on line 6 ) so I updated my version of PHP to 7 now nothing shows up on the first three pages of my website. Please advise
Also on my website menu that says edit page and other stuff is missing from bar as well. The only things that shows is a black bar.
Hi,
Could you please start a thread on our support forum – https://kriesi.at/support/ and attach login credentials in private content field so we can look into it? 
Regards, Yigit
This is ridiculous I have submitted for a our password three times and received nothing. I have also created another account and have not gotten the password. Since the last update our site is completely broken. We’re getting a lot of people reminding us of this daily. A lot of our new business is web related you can see how this would not look professional at all on our end. We tell our clients to go to our website and they respond I think your website is hacked. Please advise to a fix. I still haven’t received our login information in the email like prompted.
Hi,
Sorry for the inconvenience.
Please try deleting “enfold” folder inside /wp-content/ folder via FTP and install it once again – www.kriesi.at/documentation/enfold/updating-your-theme-files/. Then contact your hosting provider and make sure your PHP version is 5.6 or higher, preferably 7.x.
Could you please start a pre-sale questions thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can set your account manually?
Regards, Yigit
It’s working again now after deleting the enfold folder and installing again. Thank you
I wanted to buy a website template (Enfold Hotel Demo) but I cannot find it anymore in this link http://www.kriesi.at/themedemo/?theme=enfold-overview Please help me to purchase this demo
Hey what fonts included in your theme?
Hi – How can I find the woo commerce file that controls the my account message and format? “From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.”
Hi,
You can find it in wp-content/plugins/woocommerce/templates/myaccount/dashboard.php
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hello, nice and lovely theme. However, I have an issue. My videos on https://www.cinema9ja.com/videos/ and https://www.cinema9ja.com/video-item/black-panther/ HIDES ON MOBILE VIEW. hOW DO I FIX THIS PLEASE? I have gone through the screen settings but to no avail. THANKS
in your demo for a construction company I haven’t seen a page where team is presented. Is that possible to do? If so, can you show me 2-3 examples to see how it could look like? Thanks!
Hello, Is it possible to use this this theme in another language? Does it have included multi-language functionality? Can you translate it? How does it work? Thanks!
Hi, I installed Enfold version 4.2.6, but menu configuration seems not to work. My theme is displaying all the menu items and not considering my Menu Configuration for main menu, etc. Php version used is 7.0
Hi, last year I have purchased an Enfold theme and I have developed a website which is working very fine and I am very happy with the theme. Now I want to develop an online Shop on that website with WooCommerce plugin. But the shop is not working with full functionality. The pages like shop, cart, may account, checkout is not coming automatically after installing the WooCommerce plugin. I can not add the payment gateway. It states that your shop is a Demo shop. How can I overcome this problem? Thanks
Hello after the latest update site getting error 500 , even admin panel is not accessible, what you did changes in header or template config? I have checked on different hosting same issue
this part is broken everything
if ( ! defined(‘ABSPATH’) ){ die(); }
global $avia_config;
$avia_config['use_standard_lightbox'] = empty( avia_get_option( 'lightbox_active' ) ) || ( 'lightbox_active' == avia_get_option( 'lightbox_active' ) ) ? 'lightbox_active' : 'disabled';
/**
* Allow to overwrite the option setting for using the standard lightbox
* Make sure to return 'disabled' to deactivate the standard lightbox - all checks are done against this string
*
* @added_by Günter
* @since 4.2.6
* @param string $use_standard_lightbox 'lightbox_active' | 'disabled'
* @return string 'lightbox_active' | 'disabled'
*/
$avia_config['use_standard_lightbox'] = apply_filters( 'avf_use_standard_lightbox', $avia_config['use_standard_lightbox'] );
Are you able to add video in the Banner image? The video would be on the left with some copy on the right.
I was looking to switch themes. You have listed a “Live Preview” made it seem like a live frontend editing like Flatsome. I purchased your theme, and was sadly disappointed when I found out you have to keep going to the frontend and keep refreshing to see the changes take affect. This is not a “live” editing/preview that I thought. I requested refund and you denied it. Why?
Can I add a hook to the contact form? I’d like to save the contacts to database
Hi, Should we expect an upgrade of Enfold 4.3 anythme soon?
Hi Kriesi Team, I tried to upload an animated gif to show up as featured image in portfolio masonry overview page. But somehow the gif is decreased in size what has the effect that the animation is gone. Is there a solution for that?
Tank you Peter
Hi, Something strange happens. If i save the product description with the builder layout, the page is seen as a blog in the backend. Why? I tried to move the description outside the tab by function php but the trouble occurs in the same way. Can you help me? thanks Tobia
We need to develop a website similar to https://www.knowarth.com/
And we came to know that they are using Enfold Wordpress theme. Can you please check and tell us if we can use your theme to make the website similar to this one https://www.knowarth.com/? Especially we are more interested to make the Home screen like that using your theme.
Wating for your quick response.