103 comments found.
Does this theme allow users to chat?
Hi.,
Thank you for the interest in our theme and contacting us.
No, We do not have that option to allow the users to chat.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, Are you using a plugin for the Timeline? So for shortcodes.
Hi.,
Thank you for your interest on our theme.
Did you mention this section https://snag.gy/7mgqkt.jpg? This our own shortcode, no need to install any plugin.
Regards., DesignThemes Support.
Hello, Does your theme use custom post type for knowledgebase articles? or are they regular blog posts? Thanks
Hi swmaker.,
Yes we have used custom post type for knowledgebase articles. Please have a look at this screenshot http://prntscr.com/ike09e
Regards., DesignThemes Support.
Hello,
I have a pre-sale question regarding the Article topics section. When you click one of the Article topics links, it scrolls the user down to that section of the page. Is it possible to rename those?
In the demo, they’re #tab1, #tab2, #tab3, and #tab4. I’d like to rename each one for example #css-crash-course instead of #tab2.
Screenshot: https://www.screencast.com/t/XGaM0NR5
Thanks!
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, You can change it.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, i’m trying the demo, really good web design. I would like to know if I could divide the FAQ into 3 categories? (I have 3 different groups of users and I want to provide each of them different questions and answers) Thanks!
Hi revetevra.,
Sorry but we do not have that option in our knowledge-base theme.
Regards., DesignThemes Support.
is that theme supports RTL (Right to Left)?
Hi.,
Thank you for contacting us.
Yes, Knowledge Base Theme is 100% translation and RTL supported.
Thank you, we look forward to helping you!
Thank you for your reply, another question after I installing the theme some plugins need to be activated and updated. I tried to open support ticket but the site still showing me it is a holiday
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
done
Hi.,
We have sent all the latest version of plugin files to your mail. Please update it.
Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://wedesignthemes.com/support/knowledge-base/how-to-update-layer-slider-plugins/If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
We hope you had a great experience with our theme and support. Please rate the quality of service you received, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmNote: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
Hi,
I’ve purchased the Kbase theme, but it says that i can’t update and install some plug-ins. This is strange because they are standard in the theme.
So, i also can’t go into the pre-designed templets like’‘home page one’‘
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.Thank you, we look forward to helping you!
Hi,
I have been working in kbase theme. I want to create some content before every article category. Example of category page link .../blog/article_entries/career_option/.
I tried inserting VC codes even simple text but it doesn’t appear. Is there a way to do it
Hi kogilan.,
Please confirm your purchase code, through the right bottom form @ http://themeforest.net/user/designthemes so that we can move forward.
Regards., DesignThemes Support.
I meant entering content into description
Hi kogilan.,
Please confirm your theme purchase code, through the right bottom form @ http://themeforest.net/user/designthemes so that we can move forward.
Regards., DesignThemes Support.
i have send you the purchase code
Hi.,
Thank you for the purchase code conformation.
Kindly send us some screenshot where do you have tried to add the description and where do you want to display that description. So, that we will help you better.
Regards., DesignThemes Support.
Hi,
Does this theme allow users to create support tickets? I’m looking for this functionality but so far I only found this one https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 and I wanted to be well informed before choosing a first theme for my wordpress site.
Thank you
Hi Dorin.,
Thank you for your interest in our theme. Sorry we do not have support tickets option in our knowledge base theme.
Regards., DesignThemes Support.
Hey guys! I purchased this product because I thought that i could select the design of the home demos to the pages without having to customize everything. I’m not sure if i can do that or how, and if that’s not possible, a guide of which options should I choose to optimize my page? (if possible, I would love to set it up like the home 4 demo).
Nevermind, found it.
Hi angelruano..,
Glad that you resolved the issue. Let us know, if you find any issues in future.
Regards., DesignThemes Support.
Well, yeah, what I did didn’t worked, sorry about that. I would like to know 2 things: 1) Can I remove the changing color header? I tried to but I couldn’t find how. 2) I already have 2 completed pages with the home4 style, but I wanted to change it. Is there an option to change the style to the already completed pages? Or how to create a new page with a new style. P.D. I already tried on the kbase options and import the home 3 but I don’t see any changes.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I forget my support username and email how can i recover that…
Hi,
Thank you for contacting us.
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Hey pre-sale question, so does this theme support user sign-up? I ask because a lot of themes are just static buttons/placeholders and they don’t actually support the sign up/sign in process in the backed.
Hi.,
Thank you for your interest on our theme.
Yes, in our theme supports the user sign up/sign via the buddypress functionalities.
Looking forward your purchase happily 
Regards., DesignThemes Support.
Do you have a guide on it ?
Hi.,
Sorry for the inconvenience, as of now we don’t have guide to it. Kindly refer the below video link for how to link the login/register option.
Refer : http://recordit.co/P9B3Xzplwt
Regards., DesignThemes Support.
Hi, I’m thinking about purchasing this template but I’d like to have a look at the documentation first. Can you tell me where I can find it or send it to me directly? thanks!
Hi.,
Thank you for contacting us.
Request for the demo from this link http://wedesignthemes.com/support/request-demo/
Hi I want to complete remove the Footer Section How to do That Please?
Hi Prosakib .,
Get into Admin Panel > Appearance > KBase Option > Layout > Footer > Disable the “Enable Footer Columns” option and Disable the “Show Copyright Text ” > Save All.
Refer : http://prntscr.com/evufzv , http://prntscr.com/evug3m
Regards., DesignThemes Support.
How to change & Remove the “dt_articles” from the Permalink? Please Help
Hi prosakib.,
1) Go to Dashboard / Appearance / Kbase Options / Knowledge Base / and Refer this screenshot https://www.dropbox.com/s/ub1qjev7mb2qchs/change-slug-name-article.png?dl=0 then change slug name.
2) i) Go to Wp-admin (Dashboard) / Settings / Permalinks
ii) Set the permalink structure into “Default” and save changes.
iii) Again change it as “Post Name” structure and update then.
Regards., DesignThemes Support.
Hello there
I have a few questions about the template
1.- Once on the forum area, can members upload and download documents such as PDF files, JPG files or .DOC files?
2.- Also about the forum area… How does the administration of the community works? can I have different administrators? can I assinged an administrator to any given topic or category?
3.- Do you have any funtionality or shortcodes for downloading files by members of the community?
Thank you for your time
Have a nice day
Hi.,
1) In the forum section the image links can be added. The pdf files and doc files cannot be uploaded. But the online links can be added.
2) Any administrator can manage the forum topic from backend and there is no restrictions. It works like the default wordpress user/role management feature.
3) Sorry we do not have that feature in our theme.
Regards., DesignThemes Support.
I have a question about login. Can you require login to view articles etc?
Hi.,
Sorry, we do not have that option in our theme.
You can use S2member is a free plugin for for community interaction.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
hi, does the theme have the option to show blog archives on the homepage under the search box section? thanks
or the latest posts, while the big search box section remains as is
Hi.,
Thank you for your interest on our theme.
Yes, you can display the latest blog posts as a home page with search box option.
Refer : https://snag.gy/Q57qSs.jpg
Looking forward your purchase happily
Regards., DesignThemes Support.
Hi – This theme appears to be removing carriage returns (line-breaks) all over the place, making our formatting look very awkward.
For instance, inside the Team Visual Composer element content area – we have a number of line breaks set in the editor such as to delineate paragraphs. But the published page suppresses all those carriage returns. We would like to disable whatever is silencing line-breaks.
Hi.,
We have checked our theme locally and carriage returns works fine. Kindly refer the video.
Refer : http://recordit.co/ncm01J8XJC
Regards., DesignThemes Support.
It says it comes with 7 pre-defined layouts. I wish to use Home 1 but I do not find this preconfigured. How I do?
Hi.,
We have added the all home page demo content in our updated version 1.2. So kindly update the theme and import the desired home pages under Admin panel > Appearance > KBase Option > Importer.
Refer : http://prntscr.com/eqm2ya.
Note : Default option has a home page layout 1.
Kindly refer our knowledgebase link for how to update the theme http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/
Regards., DesignThemes Support.
Hi. Thanks.
I follow the steps…but Something is wrong. Please, check this screenshots. https://www.dropbox.com/sh/496xdaqqgtw8ecx/AADoZKx-eq-HRxRMvgbXJh5aa?dl=0Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi…I just sent email to you guys. thanks
Guys, any news? I sent an email with my WP access logins…Please, let me know 
Hi fbmayer.,
It seems that you have changed the theme in your dashboard. Can we just switch the theme to knowledge base and install the demo contents for you? Please confirm so that we can proceed.
Regards., DesignThemes Support.
