388 comments found.
Hi ThemeMove team. Your demos are down..Error establishing a database connection I would like to see them again before buying the theme…Thanks
We fixed it 
Hello, When I go on appearance -> customize I only see an empty page! How can I solve it?
Thanks
Hi,
Please update the theme, this issue is fixed. If you still meet this issue, just open a support request at http://support.thememove.com & our developer will help you
Best Regards,
TM
Hi, started receiving this error: “Instagram has returned invalid data.” are you able to assist?
Hi,
You can open a support request, our developer will help you this case.
Hi there, I am wondering is it possible for this theme to work with the Learnpress LMS pluggin?
Hi emilyjades,
I haven’t tested this plugin, but it’s a special kind of plugin, so it may not compatible 100% & need extra customization to get it works well.
Best Regards,
ThemeMove
Could I possibly pay you to do it for me?
We are recently busy and don’t have any developer who is free to customize for you. You can find other freelancer.
Best Regards,
ThemeMove
I need help. I’ve downloaded the latest theme. I can’t install the demo sample data. I keep getting an error. Can you assist? I’ve already opened a ticket. This is my number ticket #19189 and #19206. please reply asap. Thank You
Hi WebEnrich,
I got your tickets, you’ll get the reply asap
Best Regards,
TM
Hi Heli Team. Your demos are down.
Hi,
It’s working good now. Thanks for your concern.
Have a good day!
I created the site locally and imported the site onto a subdomain.
the site, however, fails to be correctly loaded by mobile, in particular does not load the carousels of customer logos.
Is there any problem with the theme? http://www.hartstudio.it/philmark4Hi mariagiovannasenatore,
Thanks for reaching us about this issue. Please open a support request here: http://support.thememove.com & provide your purchase code, so, our developer can help you directly
Best Regards,
TM
Just Bought the theme and wanted to begin to customize. no idea where. When I go on appearance -> customize I only see an empty page!
Hi webcrab,
Please open a support request at http://support.thememove.com and our developer will help you
Best Regards,
TM
Hi, I use in the portfolio the “TM Portfolio Info” is it possible that: If there is no link do not display the button “view site”
Hi pexys,
You can open a support request at http://support.thememove.com and our developer will help you to fix it
Best Regards, TM
Heli custumiser no longer works after udating to WP version 4.9.1. Overal, this has been a very complex theme to work with and needed a lot of custom work
Hi icatrinescu,
We’ve checked our demo and everything is working good. If you met this issue, just open a support request at http://support.thememove.com and we’ll help you for free.
Best Regards, TM
Helow team,please help me on how to change the logo and edit the footer section on where it is written #Made with by ThemeMove.com. Thank you.
Hi,
You can find these in the Widget section. If you cannot handle it, you can open a support request at http://support.thememove.com and our developer will guide you
Best Regards, TM
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
to stick with the menu at the bottom of the site?!
sorry, my wifi rsrs
sorry, my wifi rsrs
sorry, my wifi rsrs
Hi raphaelchahini,
You can open a support request at http://support.thememove.com and our developer will guide you
Best Regards, TM
I now =(
nav menu #18071 Criado em Sáb, 9 Dez at 3:43 AM
I am disappointed with what appeared after installed, some images are missing and I can not change the position of the menu, I can not leave the menu in the base equal to the model, I can not change the appearance of the site =(
I got this ticket: http://support.thememove.com/helpdesk/tickets/18071
Please provide your admin credential and our developer will check your site clearly
Regards, TM
Hi, I have a problem with the customize theme. I have the widget customize only and not the essential (General/Menu/Header/ etc.). I have the last WP 4.9.1, is it a problem with this theme version ? Thx
Hi FredBrard,
You should open a support request at http://support.thememove.com and our developer will help you to fix it
Best Regards, TM
Hey guys, I just tried updating the theme on our server (on a fresh install as we have completely changed our homepage) and we cannot install Visual Composer plugin. We get this error:
Downloading installation package from https://drive.google.com/uc?export=download&id=0By5Ytx4iv5jwS1hfZE5XS3RLNk0…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Visual Composer is needed for this theme. Please update the plugin.
Server has plenty of resources and have to say, I have never encountered this error with VC before. The theme was freshly downloaded from TF today.
I understand we don’t have support anymore, but how are we supposed to update with this error? I need to purchase additional support just to update the theme?? I hope not!!!
Hi Kibwezi,
Just open a support request soon, we’ll update this for you
Regards, TM
Thank you. I have just submitted a ticket. Much appreciated.
Hi Kibwezi,
Can you tell us your ticket number? I just can see your old tickets.
Regards,
TM
Thank you ThemeMove – you responded to my ticket this morning – much appreciated
Hi Kibwezi,
You are welcome.
Hi, I have purchased this theme about a year ago. is it possible to make this theme RTL for farsi language?
Hi soheil1365,
Thanks for choosing Heli. We don’t offer RTL feature with this theme
Regards, TM
When I put the my page live with slider on the home page doesn’t show. Can you advise why this happens as it shows when the home page isn’t live.
Hi thedudelab,
In this case, I advice you to open a support request at http://support.thememove.com and our developer will help you to fix it
Regards, TM
Hi i have never used your theme, and now is no support left … anyway maybe you can help quickly – what are the presets for: menu header black background, white text, centered, and logo left ? i tried all presets, but didnt find it – i used no 9 now, but the menu is not centered …
Hi elvyra,
If you haven’t asked for support yet, just open a support request. We are still happy to help you.
Regards, TM
Hi there, would this theme cater for Fashion Modelling Agencies?
Much thanks
Hi fazeobey,
Yes, you can use Heli for Fashion Modelling Agencies.
Regards, TM
Hi there, I have a pre-sale question.
I found your demo http://heli.thememove.com/creative/ really interesting however I am noticing that there is no logo. Is there the possibility to add one?
Thank you.
Hi RanaMourati,
Hi, it’s possible to add your logo on creative page
Regards, TM
Slider Revolution doesn’t work! It is a trick, i need to buy a new one all the time! You wrote different things in description! How come?!
Hi omniadg,
I don’t get your point. If the plugin cannot work, just open a support request at http://support.thememove.com and our developer will help you to fix it. Don’t forget to provide your purchase code and WP admin information. It will save your time.
Regards, TM
