28309 comments found.
I recently purchase this theme and I love how easy it is for me to set up by myself. I’m having a problem with “ACCOUNT DETAILS” it’s showing a 404 code. It’s nothing there anymore for some reason. Can you please help me?
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
We have login a case on 28 Mar and you only replied once. There is no follow up. Even we have sent multiple reminders to you, no one seems bother to reply our mails. Please kindly look into our case. Hope for better support service
Hi YP, apologies for the trouble.
We have responded to your issue in the helpdesk.
Thank you
I was happy to recently switch my theme back to Flatsome after the update to support the Multiple Variation Images (MVI) plugin. I see that the fix requires us to use the Woocommerce Gallery, but now my product gallery images no longer zoom in on hover. Is there something I’m missing or is that feature just gone if we want to use the MVI plugin? Would a plugin like WP Image Zoom work if the Woocommerce Gallery is enabled?
Any help would be appreciated! I love the Flatsome theme, but I think if this cannot work I will need to switch to a different theme, again. Thanks!
Hi there,
Please shoot an email via support and we’ll look into it.
Hi, My support has expired so my ticket was automatically closed. I do not wish to renew my support if I will not be able to hover on zoom while using the Woocommerce Multiple Variation Images plugin, because I will be using a different theme. Could you kindly respond here as I’m assuming the answer may be relevant to anyone who uses that plugin with this theme. Thanks!
Not sure if you knew it, but I was referring to the Woocommerce Additional Variation Images plugin. I just want to know if I’m missing something…is there no hover-zoom option when the Woocommerce Product Gallery is enabled. I don’t want my images to open in a lightbox, I just want them to zoom on hover. Any suggestions to make this work? I really want to use this theme!
HI Is this also available for shopify
Hi there,
Please note that Flatsome is only available for WordPress only.
Hi,
this theme looks great, well done!
I have a question before buying. I would like to have a woocommerce store with product categories. I would like to put some text above the products and below the products for SEO purpose.
Is it possible to edit the product category pages with text and images where you like to place them?
Many themes do not support this. Want to know if this theme makes it possible.
Thanks!
Hi there, thank you for the kind word.
I’m afraid we do not support this feature at the moment.
Hi, I need the comments function on pages. What should I do for this? Greetings from germany Marco
Hi there,
I’m afraid we do not support this at the moment. You will need a bit of customization to achieve this.
Hi,
I’m getting 20 CSS errors reported to me, I believe they all originate from Flatsome. The one that might not is https://ajax.googleapis.com/ajax/libs/jqueryui/1.8.2/themes/smoothness/jquery-ui.css?ver=4.9.5 Please, see the results here https://jigsaw.w3.org/css-validator/validator?uri=https%3A%2F%2Fsoutheastasiabackpacker.com&profile=css3svg&usermedium=all&warning=1&vextwarning=&lang=esDo you have alternative code I can replace the necessary files with to fix these errors please?
All the best!
Header->Login->Modal Popup->Click Register with blank fields->Redirects to Homepage with semi hidden error msg in header.
The expected behaviour here would be to have some jquery to prevent the form being submited blank, AND error msgs should be displayed in the modal OR at the very least redirect to login page with error.
Thx.
Hi there,
Thank you for your feedback. We have taken note of the issue and passed it on to the development team.
Hi, I want to use the custom product page. I followed de steps of the UX documents, but when I open the UX builder its not load. In the console puts the following error: Uncaught TypeError: Cannot read property ‘isRoot’ of undefined at t.value (editor.js?ver=3.5.3:2)
This problem only happens when I have selected custom in product page, and only in the UX builder of the product.
I have tried the solutions you recommend for problems with UX builder and nothing solves the problem.
Thank you
Edit: I just saw that if you enter the UX builder from the product URL, it does load. The problem happens only when you enter from the product edition page.
Hi Alonso, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Featured product images showing on homepage are square (equal width & height) when all my uploaded product images have longer height. How can I adjust the height of the product images?
Nevermind, I figured this out.
Awesome
Good luck with your site.
Anybody know a good solution to create a “main menu” with all product categories (and child categories as dropdown) “automagically”, without need of add category by category manually?
Hi there,
I’m afraid we do not have a setting for this. You might need a bit of customization or a plugin to achieve this.
Hi it is possible to edit the colour of one of the menu items.
I want a ‘SALE’ button on the menu, and it should have a red background colour. The other menu items are fine.
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.label-sale.menu-item>a:after{
background-color: red;
}
I upgraded to this theme a year ago and it has been amazing. Would highly recommend it.
I just had my first issue though where upgrading to the latest WooCommerce 3.3.4 (from 3.2.6) no makes all background images and buttons disappear and cause UX Builder to fail loading.
Thank goodness for backups…just wondering if you’ve seen this before?
Hi there, sorry for the trouble.
The issue might be coming from a plugin conflict. Please ensure that you are running the latest plugins and WordPress and check again.
Hi, I have already a up and running woocommerce online shop. I’d like to change my theme to Flatsome. What is the easiest way to change the theme? WooCommerce and Slider Revolution are already installed. Please have a look here: www.justbottle.com Thanks Serge
Hi guys,
Just wondering. With the ‘coming soon’ WordPress/Gutenberg combo – how will Flatsome fit in? Did you make some approach to it? Or will it bring an end to your awesome theme? Or is it all not as bad as I think it is? 
P.S. If there are some posts already somewhere on your forums – just paste a link please, unable to find it myself.
Regards
Hi, Before purchasing this theme, I need to know how difficult it would be to implement a toggle between product “grid view” and “list view”. I’ve reviewed lots of other WOOComerce Themes and many of them have this feature. And just one think i have a question this theme suitable for my site https://blog.advids.co
Question presales
thumbnail of arrange of submenu, search, social icons, wishlist (heart) and etc don’t visiable in safari, in google chrome visible only rectangles
hello. Why in page shop in classic shop template> when clicking in categories> left side bar with categories move to left side bowser? how can i correct it?
I think UX Builder is in trouble … it loads and it does not open!