1743 comments found.
Hello DFD!
It’s need a while since I keep asking about design updates and there is no straight answer. I never understood what “soon” means and I need to make some purchases for a new client project.
Current design options that Native offers, although there are plenty, do not stand out and do not follow the 2018 web design trends. They all seem outdated, laggy, bulky and also it takes forever to load.
When I bought the first license for Native you guys were releasing new updates and designs each month. So I bought it again and also recommended to all of my friends (in total over 10+ licenses bought). Currently all of us are unhappy with the designs offered.
Don’t get me wrong, Native is awesome (for it’s price). It’s a well coded product with a lot of features and a ton of designs, but instead of a “ton” on designs I would prefer just a few but well polished ones. With optimized elements and ingenious way to display different content.
So, without any other explanations, I need to know if there is a planned update that will introduce new design demos and if there is, please be specific upon the release date. I don’t want the exact date, but at least “this week / next week / this month / next month” so I’ll know if I’ll buy another Native license today or another theme that will better meet my and my client’s needs.
Thank you!
PS: I still like Native but due to the things mentioned above, I find it uncompetitive right now with the other product under wordpress > popular items.
Hello Avrcata!
Thank you for the attention to our theme!
Currently, our team is searching for the new design and ideas that can be implemented in theme. We are checking the clients’ wish-list as well. We do not have any release date and cannot share it with you for now as we haven’t decided what should be changed/added to the theme in future and the way we’ll release it as we do not want to influence clients’ sites styling(the ones which are already live).
Thank you for understanding!
Best regards,
DFD Support Team
Hi, is it possible to remove the “customization services” message that keeps coming up on every backend page?
Hello Sewelllawtx!
Could you please submit a ticket on our support center and we’ll provide you with the step by step instructions?
Best regards,
DFD Support Team
Dear dev, I’m contacting you because i’m having a trouble using DFD Native Theme with self hosted video player.
Youtube and vimeo seems to work fine but self hosted player has a 1180px height and i can’t change it… How can i set auto height to the player to avoid “black boxes” around the video?
Thanks for your support.
Hello Flo_novo!
Could you please submit a ticket on our support center and provide us with the link to the page with the video?
Best regards,
DFD Support Team
Hi I have a problem with the mobile version here www.iref-italia.it I get an error 500 when I visit from mobile phone. What can I do? thanks Ale
Hello Ale!
Could you please submit a ticket on our support center and let our team to check the site? Do not forget to provide us with the WP and FTP access details.
Best regards,
DFD Support Team
I can’t access there with my purchase code. i’ve just extended my support licence
Sorry now i’m in
Ale, in this case, could you please contact us via Envato contact form and provide us with all necessary details for checking the site.
Best regards,
DFD Support Team
Hi author,
Please let me to paste this code correctly to the child theme of native WP theme. i just need to extend the pre-loader visible time by 5 seconds.
found this online and i hope it need some unique tags to work on native.
code; jQuery(document).ready(function ($) { $(window).load(function () { setTimeout(function(){ $(’#preloader’).fadeOut(‘slow’, function () { }); },5000); });
});
http://jsfiddle.net/593Lqqnm/714/
Hello DiranAchintha!
We recommend you to add custom JS code to Theme Options > General Options > Custom CSS/JS > Custom JS field.
Best regards,
DFD Support Team
Hello, tell me why the topic is not installed on WordPress ?
Hello Andrej_jazykov!
Could you please submit a ticket on the support forum and provide some more details of thee issue you have faced with? We’ll be glad to assist you with the theme’s installation, just provide us wth the WP and FTP access details.
Best regards,
DFD Support Team
Hello, congratulations on the beautiful templates. I would like to buy native but I would like to know if included in the purchase is included visual composer. Or is it not included and should I buy it separately?
Thanks so much. I await your cordial reply Antonio
Hello Antonio!
Thank you for the attention to our theme!
The WPBackery Page Builder is included to the theme purchase, please check this article about bundled plugins.
Best regards,
DFD Support Team
I am using a plugin that is breaking the Theme Options. I can’t save anything and I need it fixed asap.
Hello Garrzilla!
According to Envato rules providing compatibility with third-party plugins is no included in the theme’s support. Please, either do not use third party plugin causing issues or disable it and save options.
Please submit a ticket on our support fom, we’ll check the site and what can be done.
Best regards,
DFD Support Team
Hi there, I need to update my WPBakery Visual Composer plugin from v5.1 to the latest v5.4.7 and when I click update I get an error message: Update Failed: License is not activated. Can you please tell me how I can activate the license? I suspect it is to do with when I migrated the site from one server to another (demo to launch) this error has occurred. Thank you!
Hello Wp4wlm!
Please check this article about plugin’s activation.
Please check this article with the instructions how to update plugins.
In case you need our assistance, please, submit a ticket on our support forum and we’ll help you with the plugin’s update.
Best regards,
DFD Support Team
For the Google Maps module in Visual Composer, when I drag the map the pin for my locations disappear. Is there any way to fix it?
Hello JohnsonDesignCo!
Could you please submit a ticket on the support forum and provide us with the link to the map and WP access details?
Best regards,
DFD Support Team
“for side by side” template doesn’t scroll on phones (very important) and if u have adblock or opera safe same problem on computer, guys i paid for template why it doesn’t work
Hello Inbetio!
Could you please submit a ticket on the support forum and provide us with the link to the page in questioning?
Best regards,
DFD Support Team
i can’t write from acc who bought theme (but i can give u all order numbers) because im man who making site or i can sub ticket without (purchase status) ?
Inbetio, in this case, could you please contact us via Envato contact form and provide us with the purchase code.
Best regards,
DFD Support Team
I cannot select the categories in ‘Portfolio Module’. It doesn’t show any categories in the module.
Hello Mabris!
Could you please submit a ticket on the support forum and provide us with the link to the Portfolio module and WP access details?
Best regards,
DFD Support Team
Dear Support Team, is there any chance to get a auto-update within the theme?
Hello Bspinola!
There is no auto-update feature, for now, however, we are going to add it to one of the future updates. The purchase code activation should be used in this case to get the auto-update.
Best regards,
DFD Support Team
Hello, Can you tell me how to change the flags? 1- I need the website in English and Spanish, just those 2 flags. 2- I will not sell, I will not use WooCommerce. 3 -I have to install a plugin for the translation, which is the most recommended? I congratulate the theme, very good. Thank you so much.!
Hello Estebannerja!
Thank you for the attention to our theme! Could you please submit a ticket on the support forum and provide us with the link to your site? We’ll check the header style you are using and provide you with detailed information.
Best regards,
DFD Support Team
Your support center does not work correctly. I have registered with my mail, I have also done it with the purchase code. I can not access after registering.
Estebannerja, could you please contact us via Envato form un this case. We’ll help you with the support forum access details.
Best regards,
DFD Support Team
Hi, I cannot login into the suppot centre. Can you send me a link to reset the password? I ask for it but I don’t reveive the e-mail. Thank you.
Please check this link. Please check junk folder as well.
Best regards,
DFD Support Team
Hi, I would like to replicate a page similar to contact us #5. Which is the setting to make the map fullscreen? Thak you.
Hello Notorious!
Could you please submit a ticket and provide us with the link to the page you are working on and some more details? We’ll help you.
Best regards,
DFD Support Team
I just purchased this events plugin – Modern Events Calendar.
https://codecanyon.net/item/modern-events-calendar-responsive-event-scheduler-booking-for-wordpress/17731780?s_rank=1This plug-in doesn’t seem to be working properly in this theme for some reason, as did Community Events not work either.
I now have Modern Events Calendar installed and the issue is ion the menu bar. The event pages are bleeding over the top of the menu. Is there a setting or code that will allow the two to work together properly?
Sample page: http://jesusweekusa.org/events/hope-day/
Hello Georgef61!
We haven’t tested the plugin and cannot provide you with the information whether it’s compatible with the theme. Could you please submit a ticket and we’ll check what can be done?
Best regards,
DFD Support Team
How do I configure the contact form to send email to the person who filled it in?
There are no options anywhere…. please help I need global options – not element config?
Hello Aishadani!
Could you please submit a ticket and provide us some more details of the request?
Best regards,
DFD Support Team
Hi Admin,
I have submitted a ticket on support forum, a week ago regarding “how to change theme name”. i have not got any reply till now. Please reply
thanks
Hello Coast2coast1!
We have replied you back, please recheck the email. Check this screenshot as well.
We have resent the response one more time.
Best regards,
DFD Support Team
Hi,
How can i download a page like the ‘contact us 2’ for example ?
All the home page can be downloaded but how about the other pages ?
Best regards
Tony
Hello Tony!
Thank you for choosing our theme!Also, as regards additional pages installation, we recommend you to use WordPress Importer.
Navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder. More details can be found in this post:
http://nativewptheme.net/support/first-steps/demo-content
Best regards,
DFD Support Team
Thanks a lot for the quick answer !
Best regards
Tony
Tony, always glad to assist!
Best regards,
DFD Support Team