1214 comments found.
hi, if i want look in the page of product category, the list and not grid?
Hi rossiwebmedia,
You go to WooCommerce > Settings > Products. You change the Default catalog view option to Grid. Please clear your cookie after changing.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi i have open the ticket because i don’t look this option in woocommerce setting
Hi Rossi,
I have replied your ticket. Please check it.
Best regards,
Hello,
We would like to ask about the Check out.
Since we are using Paypal as our checkout, we would like to delete the BILLING INFORMATION and the condition to input all those information before PROCEED TO CHECK OUT. Do you know how can we do it? I didn’t see it on the document.
Thank you so much for your support.
Hi HanLuong,
We need to understand more about what you want. Please open a ticket here https://skygroup.ticksy.com/, give us a screenshot about it. Our support team will check and help you.
Best regards,
Hi guys,
I have one question, sort of a request.
Once a customer add an item to the Cart, and go to see the Cart on the summery of his items in the Cart he will see the Total amount he has to pay (Cost of items + sending costs).
Now the thing about the Total amount is that if the wooCommerce settings are set to inform users what is the VAT amount within the Total price it will display it next to the Total Amount with exactly the same style (large, bold, same color) as the Total Amount. This is/might be confusing to some users who will/might not understand additional cost (even tho it is not additional it looks like it)
Therefore my subtle suggestion would be, if this could be changed so that the VAT amount would NOT be displayed in the same style as the Total Amount but rather smaller and less visible that would be wonderful.
If you need the picture of what I am talking about please let me know and I’ll be happy to provide you with one.
Thanks
Hi calanau,
Thank you for contacting us!
Please open a ticket here https://skygroup.ticksy.com/ and send us your screenshot in there. Our support team will check and help you.
Best regards,
Hi, your theme is beautiful. Is it possible to do a homepage with grids and texts in parallax ? like this : https://www.wix.com/website-template/view/html/2123/?siteId=877e8259-2b4e-4aac-81ad-15ca014e043c&metaSiteId=c34bb8c2-7191-40f0-8d90-9d705b905cb0&originUrl=https%3A%2F%2Ffr.wix.com%2Fwebsite%2Ftemplates%2Fhtml%2Fnew
Thank you 
Hi Moea,
Thank you for interesting in our theme!
Our theme allows you to add parallax to row. But unfortunately, you can not add parallax to column.
Best regards,
Ok, thanks for your answer !
Hi! Facebook does not load the thumbnail of a shared post or page
please help
Warnings That Should Be Fixed:
Inferred Property The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags.
Missing Properties The following required properties are missing: og:url, og:type, og:title, og:image, og:description, fb:app_id
Bad Response Code URL returned a bad HTTP response code.
Hi Cuccio1,
You can use this plugin https://wordpress.org/plugins/wp-social-meta/. It allows you to add these meta tags.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, I used the Yoast SEO plugin However, it also did not help.
Best regards,
Hi Cuccio1,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check your settings.
Best regards,
After updating Site url from update-url.php and saving permalinks still in some places links were not updated.
Screenshot: https://imgur.com/a/PnwkF
Link was: http://localhost/boxshop/wp-content.....
Hi sazzadh88,
Because the links in Widgets can not be changed. You go to Widgets. You expand TS Mega Menu Widget Area 1. Then, you change the Image URL option in the TS – Single Image widget. You changehttp://localhost/boxshop/http://your-site-url/If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
I would like to know if your theme allows to have Full posts with links on the homepage. I would like to have all my recent blog post to be displayed in full on the homepage including any links I have in those posts.
Thank you.
Hi digitalcamera2home,
You can set the blog page as your front page. With a page, you can change its layout to full. With blog, you have an option in Theme Options which allows you to show all excerpt/content or limit words on the blog page.
Best regards,
First of all thank you very much for this great template, Second i have some question about it,
1- Can i add a payment methods? 2- What is the cost of developing A mobile application from this template?
Feel free to replay by my Email : M.benhamed2017@gmail.com
thank you very much for your time
Hi Mbenhamed,
Thank you for interesting in our theme!
1. WooCommerce provides some payment methods by default: Paypal, Bank Transfer, Check payments, Cash on delivery. If you need other payment methods, you will have to install the third party plugins.
2. Unfortunately, we don’t develop mobile application.
Best regards,
hi guys, I have a question. I need to add a word before the price on the products all over the website. Could you please tell me how to do that?
Perfect theme glad im using it
Hi slobo1,
Thank you for your compliments!
Please open a ticket here https://skygroup.ticksy.com/, tell us exactly where you want to add your word and how it should display. Our support team will check and help you.
Best regards,
Hello,
I’ve noticed that the TS Product Categories widget doesn’t properly exclude categories that are “empty” because of the “Hide out of stock items from the catalog” woocommerce setting. When this setting is checked in the woocommerce product inventory settings, product categories that only include out of stock products will show up as having 0 products. And when you click on the category you’re shown the “No products were found matching your selection.” message. Not sure if this is intended or not. But seems odd to me. Just letting you know!
Hi thprofit,
Thank you for your feedback!
We will check this case again.
Best regards,
Sir, I am Ivellios from China.I have bought Boxshop Theme in 2017. But I forget my username and password so that I had to register a new one. Now I can’t import HOME ELECTRONIC Demo,Could u help me ? Ivellios
Hi Ivellios,
I’m sorry. But we need to verify your purchase code before giving support. So if you still keep your purchase code, you can open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you. I think you should purchase a new license. So you will be able to update the theme in future.
Best regards,
Hello! WPBakery editor doesn’t appear to work for editing footers. I just see the typical wordpress editor showing vc_row and vc_column codes. Is this correct?
Hi Dblack117,
You go to WPBakery Page Builder > Role Manager. You change the Post types option to Custom and check the ts_footer_block option below. It will enable WPBakery Page Builder for Footer Block. For more information, please watch this tutorial video https://www.youtube.com/watch?v=aXlurJG6v5c.
Best regards,
Hi Skygroup. That worked perfectly! But, I’m having two more issues.
1. When I try to change the header in Theme Options > Headers, the header will change on every page in the template except for the homepage. I cleared my wordpress cache too. When creating the homepage, I edited Home Furniture and saved a new version. I thought this may have caused the issue but I tried switching back to some of the demo pages included in your theme and I still see the same problem – the header will not change on them.
2. For mobile version – the main image on product details page is very large. But, this is only part of the problem. When you touch the image to zoom, you can no longer scroll past the image. Is there a way to make this main image smaller so that there is more room to swipe/scroll?
Hi Dblack117,
1. You edit your home page. In Page Options, you change the Header Layout option to Default. It will use the header layout which you select in Theme Options.
2. I think your product image is long or your mobile screen is small. You can try using the vertical thumbnail layout. You go to Theme Options > Product Details tab. You find the Product Thumbnails Style option and change it to Vertical.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi We are having problem in customizing theme. we have imported demo content but when its done and we tried to open layout .it shows half of layout .layout is without head slider and header is stuck at top with incomplete header options. we updated version of woo commerce to 3.3.3 and still nothing happened
more over visual composer is also not showing in dashboard, i don’t know weather it is not installed or it was not in the setup. Please tell me about both things.
Hi ioozashoes,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Tha,nks and Congrats again for your great work
Hi inse71,
You go to Theme Options > Blog tab. You scroll down to the Blog Details section. You find the following options: Blog Comment, Blog View, Blog Author and disable them.
Best regards,
Error of the second photo. After adding the second photo to the product, it is not displayed in its entirety. Previously everything worked normally.
np. https://www.stardoro.com/kategoria-produktu/hybrydy-do-paznokci/business-nude Product: 11132 Hybryda do paznokci LED / UV 6ml
Hi Cuccio1,
Because all old product images didn’t generate thumbnail. Only the second image of product which you mention is generated thumbnail (300×300). So I think you have just changed image size settings in Appearance > Customize > WooCommerce > Product Images. Please check it again. After changing image size settings, you need to regenerate thumbnails. For more information about image size, please read this article https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, my footer does not seem to work. I have created two new footers, only placed simple text in it, then assigned them to the home page https://kettlebelltraining.education/ and they do not show. I installed the demo, and even that did not show the footer.
I also seem to have an issue with the background behind the video on the same page. I changed it to another image as parallax, and it just won’t show.
ps: themeSky plugin is active
Hi taco_fleur,
About footer, did you assign your footer in Widgets? Please read our documentation http://demo.theme-sky.com/documentation/boxshop/#footer or watch our tutorial video https://www.youtube.com/watch?v=aXlurJG6v5c.
About background, because you select also another image in Row Settings > Design Options tab. So it shows that image.
If you still can not solve your issues, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you.
Best regards,
Hello,
Kindly advice us for the following concerns,
1)In our website WP Dashboard showing that wordPress new version is available for update, Pls Check the screenshots
> Wordpress – https://gyazo.com/6c83ecd57254fdde5ae945089ce8880c
Shall we update to WordPress 4.9.4 ? Will it make any change in the look of our website ?
1) In the Plugins section showing the following messages, Kindly check the screenshot
( There is a new version of WooCommerce available. View version 3.3.3 )
( There is a new version of WPBakery Page Builder available. View version 5.4.7 )
> WooCommerce Plugins – https://gyazo.com/cccd888e790490569ae0d6cdb86f1de3
Shall we update the version to WooCommerce 3.3.3 ? Will it make any change in the look of our website ?
> WPBakery Page Builder Plugins – https://gyazo.com/bad9162298bafb7f226b9f6966965910
Shall we update the version to WPBakery Page Builder 5.4.7 ? Will it make any change in the look of our website ?
3) We have designed the site in the parent theme, KIndly tell us how to activate the Child Theme
Expecting Your favourable reply and support,
Thanks & Regards, S Devakumar
Hi DesignsChennai,
You are repeating your questions. You asked me these questions 7 days ago with another comment. I also answered your questions. Please read your previous comment and my reply here https://themeforest.net/item/boxshop-responsive-woocommerce-wordpress-theme/20035321/comments?page=13#comment_19029902.
Best regards,
Hello,
Thanks for your support and reply,
We are not familiar with this, So can you please activate the child theme for us to retain all the customization we have done till now.
Expecting your reply and support,
Thanks and Regards,
Hi DesignsChennai,
Please don’t repeat your question. I answered your question in your previous comment https://themeforest.net/item/boxshop-responsive-woocommerce-wordpress-theme/20035321/comments?page=13#comment_19029902.
Best regards,
Is this automatically integrated to fb page using API? Also, may I know the difference between regular and extended license?
Hi ZanDaph,
You need to install a third party plugin. You can find plugin on https://wordpress.org/plugins/, https://woocommerce.com/product-category/woocommerce-extensions/ or https://codecanyon.net/.
About license, please read this article https://themeforest.net/licenses/standard.
Best regards,
Hello. I have a trouble with theme. Search not work. After i write something in search field, I had a error “Unexpected token < in JSON at position 0”. https://imgur.com/a/sJEMg . Site: https://canon-store.by/ . Thanks!
Hi anton_mafin,
There is a problem with your custom code. Please open a ticket here https://skygroup.ticksy.com/, give us your FTP account and purchase code. Our support team will help you.
Best regards,
Is there a somewhat easy way, that I can have a banner like the “new” and “hot” banners you have for the items for a Pre-Ordered item?
Hi djbennett21,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us exactly where you want to add product label (banner). Our support team will check and help you.
Best regards,
