378 comments found.
Hey there, How do I add social icons to the right side of the header? Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hello,
i have problem with that theme, actual price for selected variantion of variable product is not showed after woocommerce update. Can you help me what is going on with theme? I use version 1.8 and latest woocommerce and wordpress. Link is for example on – https://adonjewellery.com/shop/alcor-ring/
Thanks a lot,
Tomas
Hello Tomas,
From our side, we see variation price range -> https://www.screencast.com/t/nk5Nv5HaL
and all variable prices in cart page -> https://www.screencast.com/t/vJcfeMgci7yP
Elated
Hi, thanks for reply, you are right, that i can see price range in product detail and correct price in cart or checkout, but when you choose all options(variations) in product detail you should be able to see price for product, that you have chosen above Add to cart button. It wass there, but it has dissappeared…
Hi,
The simplest and easiest way to see what has gone wrong is to switch back to previous version of WooCommerce which worked fine. If you don’t experience any troubles with old WC version, you should keep it that way.
Elated
Hi! Do you have the installation services for this theme? Can’t figure it out by myself 
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi! I would like to change the permalink from eg. from
https://luxury.com/portfolio-item/travel/to
https://luxury.com/travel/ how can I do this?Thank you, Aanya
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi! Im considering buying the Chandelier theme. Apart form the elegant layout I like the images too and was wondering if this is included in the package or could buy it? Thanks.
Hello,
Thank you for taking interest in Chandelier!
Images are included in theme package and once you import demo content via one-click import tool, you will have all pictures in media library. However, these images can’t be used for commercial purposes and once your website goes live, you’d have to remove demo images and swap them with your own.
Best,
Elated
Thank you!
Hi! I am unable to import the demo content. It says completed but I don’t see the content or the media files. what am I doing wrong?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi, I’m trying to update the template to 1.9 but I don’t have the option to update. How to make an update?
Hello there,
Please, check this part from Our Official Manual to see how to update our theme http://chandelier.elated-themes.com/documentation/#getting_started_updating_chandelierElated
Hello Elated…After updating latest wordpress few days ago, suddenly I cannot see the content of the pages. However, the contents are all there, and the website is running fine. When i highlight the contents I can see them..it’s just that everything becomes white, and same color with background.
Hello,
Issue is most likely with the server configuration/resources.
Please try adding the following line to WordPress .htaccess file:
SubstituteMaxLineLength 10mYou can add this line at the end of the file, after the #END WordPress line: https://www.screencast.com/t/rTWtLjwPs4
Elated
Thank you very much. It works perfectly. Love your themes, will be getting more soon.
You’re welcome!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Elated
Rate 5 stars, done!! I highly recommend elated themes. I got Chandelier and Moose, both are excellent !!!!!
Thank you very much, we appreciate it 
I have this theme on 2 websites and it has not been updated in 5 months – this is becoming a serious problem as Visual Composer is not up to date. When can we expect an update.
Hello,
Is Visual Composer not working properly? Is some functionality missing in your current installations?
Elated
I installed my own copy of VC so it is up to date, but WooCommerce templates need to be updated – there have been 4 WordPress updates since your last update – just wondering about an update
Hi,
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
Fear-not, however. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files.
Elated
Hi, I have a new version of WooCommerce to 3.3.5, where i can see if i can update this plugin an if it will be adapted to the template and there will be no problems?
Hello,
Feel free to update your WooCommerce copy, it will be compatible with Chandelier theme.
Elated
Are you sure? Because there was no update of the template for a long time and last time I updated the WooCommerce it was not working properly. I no longer have support through you and I do not want my sites not to work (I have 3 sites with your template)
Hi,
We advise all our users to keep on working with current versions of plugins until we release official update for the theme. If everything works fine on your end and on your users’ end, there’s no need to update anything further. You will receive reminder on your email when we launch new theme update, so you can update your copy as well.
Elated
OK. I will try. Thanks!
Hi,
Glad to hear that! Looking forward to hear from you!
Elated
I ran into an issue with single portfolio item gallery display. It only seems to work with images of the same size. The moment I include a variety of sizes the layout looks like on this link: http://studio42.pl/dev/portfolio/homestaging/. Would appreciate a tip. Cheers.
Hello,
This is not up to image sizes, but image orientation. Gallery will work like this if you mix portrait and landscape-oriented images in the same page. This is completely normal and by default. If you wish to achieve some specific layout, please send us the page from our demo presentation and we’ll help you achieve desired look.
Best, Elated
Thank you so much for a quick reply. I’ll head over to support once I buy another license for the next project. Cheers!
Hi,
Thank you for that, all the best!
Elated
Dear Developer,
I have two questions regarding the awesome website I developed due your theme
- In the mobile version of http://www.prestigecarlimousine.it/ hp my cliente would like to have a different order of portfolio item. Is it possible?
- i have some issue with polylang plugin in the portfolio section, can you help me with this?
Thank you in advance Giulia
Hello,
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Elated
I cannot access the visual editor for my website. I am getting an option with visual builder icon but there is no content to edit on any page.
Hello,
We disabled Visual Composer – Frontend editor in all our themes, reason for that is that some of our shortcodes use advanced JavaScript functionalities, and these elements will not get displayed correctly until you refresh the page after adding them.
You can still enable the Frontend editor by editing one of these two files: wp-content/themes/chandelier/framework/modules/visualcomposer/visual-composer-config.php or wp-content/themes/chandelier/extendvc/extend-vc.php
And remove whole ‘vc_disable_frontend’ function: https://www.screencast.com/t/XJvvwzuUyN
Best,
Elated
Please can you give any response on my ticket? The video slider is not working in Internet Explorer see ticket PRIVATE TICKET #1559981 which I have placed 6 days ago!
Hello,
We see that your support period has ended on July 11th 2017 https://www.screencast.com/t/WMGkxIZco So, please extend your support to reach our agents for any further issues.
Thank you,
Elated
Hi, the address and pin on the Google Maps element of my contact page doesn’t show up, how can I fix this? Thanks, Charlotte
Hello Charlotte,
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best,
Elated
Dear developers,
Finally, the website I made with your awesome theme is online!
Just a problem that I noticed in the mobile version. This section, made with Envato cover boxes, doesn’t work properly: http://www.prestigecarlimousine.it/le-auto/
In the mobile version, I see just the first item. Can you help me, please?
Thank you in advance, Giulia
Hello there Giulia,
Thank you for your kind words. Glad to hear you like our theme. Please, submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will check this closer and provide you with solution.
Best, Elated
Hi! is possible have a preview of the fonts in the web site? thanks
Hi Elated Support,
Thank you again for your great theme.
I have an issue: I have uploaded my WP website from local to remote, and now the Elated Slider that I have set on the homepage does not appear. I have checked and the shortcode seems to be correct.
Can you help me, please?
Thank you in advance, Giulia
Hello there,
Thanks for writing in.
Usually migration issues are a bit outside our support scope, but please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
Thank you! I opened a ticket with all the data. All Best, Giulia
You are very welcome.
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Best Regards, Elated
Dear developer ,
have checked its not working. please understand my concern again . the product single image on mobile is coming very small , on desktop its coming fine . but on mobile devices the product main single image is coming very small , i checked on your theme demo the product single image on mobile devices are coming big . please fix it very urgent
have shared login access again PRIVATE TICKET #1533157
Hello there again,
We have informed our support agents again.
Your ticket will get answered as soon as possible.
Thanks.
Best Regards, Elated
URGENT its more than 2 days
PRIVATE TICKET #1533157
You started the conversation 2 days ago on Sunday at 3:42am hi there , kindly have look to my site http://skypixlabs.com/demo5
in SHOP > http://skypixlabs.com/demo5/shop-2/
The product images are coming small as compared to theme demo .
similarly the single products are also coming very small sized on mobile devices . http://skypixlabs.com/demo5/product/trunk-set/
Please make to shop product images and single product images big similar to theme demo .
please fix this URGENTLY . HAVE SHARED YOU LOGIN CREDENTIALS
PRIVATE TICKET #1533157
Hello there,
I see our agent already replied to your ticket.
This is the explanation provided:
Please note that WooCommerce 3.3 plugin author removed thumbnail image sizes so you won’t be able to set dimensions anymore but as you can see here: ttps://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements
You can add custom image size as covered here: https://github.com/woocommerce/woocommerce/wiki/Customizing-image-sizes-in-3.3 so you can add following code for gallery size inside function which hooks onto after setup theme hook:
add_theme_support( 'woocommerce', array(
'gallery_thumbnail_image_width' => 300,
) );Best Regards, Elated
Dear developer ,
have checked its not working. please understand my concern again . the product single image on mobile is coming very small , on desktop its coming fine . but on mobile devices the product main single image is coming very small , i checked on your theme demo the product single image on mobile devices are coming big . please fix it very urgent
have shared login access again PRIVATE TICKET #1533157
Hello there again,
We have informed our support agents again.
Your ticket will get answered as soon as possible.
Thanks.
Best Regards, Elated
PRIVATE TICKET #1533157 please reply asap !
Hello there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Thanks.
Best Regards, Elated
