13535 comments found.
how Can I activate bakey editor? when I click activate it shows only this site https://support.wpbakery.com/login
Hi najun,
WPBakery is a 3rd premium plugin.
And ThimPress (us) get an extended license (not regular license) to include the package in the theme, and allow clients (you) to use this plugin.
Clients will get support/update via the theme author.
Related article: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524337#suk=
You can ignore the message 
Hi najun,
https://kb.wpbakery.com/docs/getting-started/update/There is a note in this article, please take a look.
Anyway, you don’t need to activate WPBakery, just use it, support and updates will be provided by us 
oh becuase I need to download templete from WPbakey. there is menu “add template” when I create new page. it says I need to activate it to add template from WPbakey. please check
Umm, can you let me know exactly which template you want to use? I will try to get it for you. You can email me to candy@thimpress.com with subject “najun – Eduma Support”.
ok thank you
Hi,
I recently installed the Education Wordpress theme and plugins and now am trying to customize the website.
I am finding myself unable to add plugins, since the Install new Plugins page is gone and going to the url directly gives me an acces denied error. I am the administrator so I should be able to install new plugins.
Can you tell me how I can install new plugins?
Thank you in advance!
Sorry, there was a problem with my wordpress config file. It had nothing to do with the theme!
Hi RvdDungen,
Glad to hear you solved it
Let me know if you need any further assistance.
Hello! I am very interested in this theme, and close to buy it. But before we do, I was wondering what was the process when only selling ebooks.
If my users can buy the ebook, how can they access that ebook to read it and take annotations? Plugin? Third-party API? I want my users to have the experience in my site, so they don’t have to use another app.
Hi avegaviv,
The theme is designed for LearnPress – the #1 LMS WordPress plugin. This one provides online courses. So you can add your ebook content into those courses. Users will need to enroll those courses then they will be able to access the content
Hello sir! I had buy EDUMA theme but there is a problem i am facing that is my course section is not working, while i click on a course it’s just loading and noting coming out, i couldn’t able to solve the problem
Hi mh_1294,
Your theme might be too old and outdated. I will need to check your system. Please send me a request to candy@thimpress.com with subject “mh_1294 – Eduma Support”.
Your support time is expired. Please consider renewing.
Hi Ken , I have dropped you an email from naeem.sunesara@godigitaltc.com regarding various issues with our Eduma Website.. Please Check and revert as soon as possible ! Thanks
Hi rajacv,
I’m gonna check it.
Yes Please !
hola.quiseira mejorar mi sector de categorias por la cual quisiera obtener algo mas completo.categorias y subcategorias.en la pagina de cursos solo me muestra la categoria y todos los cursos.hay algun tutorial o pluggins extra para poder complementar mi pagina? saludos
Hi mariznabarreta,
Please send me a request to candy@thimpress.com with subject “mariznabarreta – Eduma Support”, we will discuss more
Hi Ken,
I have been waiting for your reply around 2 weeks,could you help me solve them?, but I still thanks you for fixing the first problem that I already deleted, but the rest of issues still exist, could you help me solve them?
2. My contact form doesn’t work. It doesn’t email the enquiry to my email that I assigned in the setting of contact form.
3. Regarding to the Livemesh tab, could we assign a link to each tab page? I asked the same question 5 months ago, but no answer last time.
Thank you
Jerry
Hi lthstar,
2. We are checking this again. The problem might be due to your email hosting.
3. About Livemesh tab, I tried to find a solution. I’m afraid that I cannot help you with this one.
Morning Ken, may I know what do you mean the problem of my email hosting? because this email works when I email or receive with clients. However, I cannot receive the email from the enquiry from in my website. Thank you Jerry
Hi Ken, I just tested it again, the validation is always failed, but I didn’t do anything to it. Could you help me to check it?
Thank you
Hi lthstar,
I’m checking it. Just give me some bit more time.
Morning Ken,
I have checked with my hosting about the contact form issue. After they tested, they said “I checked the issue and found that php mailer is working fine you can see it here: https://eliteaus.com/phpmailer.php Since it is related to plugin( contact form) You will need to check it with them.”
could you help this? and the function of captcha is failed to work again.
Thank you
Jerry
Good morning Ken,
Regarding to the problem of contact form, I have checked with my hosting, and after they tested, they replied ” I checked the issue and found that php mailer is working fine you can see it here: https://eliteaus.com/phpmailer.php Since it is related to plugin( contact form) You will need to check it with them.” could you help me this?
In addition, the validation is failed again.
Thank you
Jerry
Hi lthstar,
It’s strange. Cause all settings for Contact Form is okay.
yes, I know all settings are good, I tested a lot of time and changed other email as well, but it is still failed. Do you have any recommendation for contact form? I consider to purchase other or Super Forms – Popups Add-on. Cheers
Hi lthstar,
We can use another form but right now only Contact Form 7 is style supported.
Let me check it 1 more time 
Okay, I tried to set up my email, and it working fine now http://prntscr.com/jcphb6
Please edit the contact form, change it to your email again.
After that, try to send a contact form, and this time, please try to check your Spam folder too.
it works…......when I use other email @gmail.com or @yahoo.com, but it failed to work in @eliteaus.com. It is weird, I purchased this domain name from bluehost, and it is under Gsuite(gmail business) as well. In this situation, should I ask Gmail this problem?
Hi lthstar,
Did you check the spam folder? I am using gSuite too, and it still working fine.
You should ask Bluehost first.
Hi Ken, no any mails in the spam folder. Yes, I will ask Bluehost again. Thank you so much
Wish you luck
Thanks
Hi, i do it and get a blank area so can you check again Thanks for your help
Hi ihosteg,
Let me check your site. Just send me a request to candy@thimpress.com with subject “ihosteg – Eduma Support”.
Hi Ken, Done.
Thanks
Functions in the Theme/learnpress update are changed and broke my site. I am using a childtheme for my customization. Very bad!
Hi incube2,
I believe your child theme is using LearnPress 2.x functions and when you updated to LearnPress 3.x, they are outdated.
In this case, please send me a request to candy@thimpress.com with subject “incube2 – Eduma Support”, I will try to help
Your support time is expired too, please consider renewing.
Hello
I am looking for LMS.
I want a quiz feature.
i have few question.
1- Is it possible to import quiz data from a CSV file ?
2- Can I output test results on a student basis? CSV is good!!
3— Can i choose a four-choice question?
thank you
Hi Ryoichi1,
3. Yes you can
1 and 2. Please email me to candy@thimpress.com with subject “Ryoichi1 – Eduma Support”. I will need to check the data structure in your CSV files.
Mr Ken195
Thank you for your reply.
i don’t have csv file. Because I’m looking for a system that support now.
If csv can be inport output, it is adjusted to the system
An example
One test is 20 questions. It is only a 4-choice question format. I have quiz every day. Mathematics, history, national languages and so on.
1) i want quation data use csv? can i?
2) I want to summarize multiple quiz results and summarize it as csv(or pdf).
Can you do this?
Thank you.
Hi Ryoichi1,
Please email me to candy@thimpress.com with subject “Ryoichi1 – Eduma Support”, we will discuss more about those options
Hello thank you I will contact you by email.
Thanks
your welcome.
Thanks
Hi Meda01,
I’m gonna check your system.
Hi Ken, Please, Can you help me? I need urgent help today.
Hi Meda01,
I’m on it.
Is there any problem?
Hi Meda01,
No, just give me some bit more time.
I’ve sent a help request more than 3 days ago. Please, I need urgent help.
Hi Meda01,
It’s complicated. We are trying hard to solve it so, I will let you know once it done.
Hi Ken, What is new?
Hi Ken, I deactivate all plugins except learn press and thime core, and the problem already exists, Please can you help me
Hi Meda01,
The CDN not applied for LearnPress somehow. Are you using a premium version of WPFC plugin? If so, can you ask the plugin author too?
Hi Great theme but unfortunately I’ve setup the theme twice for the rev slider to suddenly go missing. Please do assist. I post has been put up in your support forums. The answer maybe in another thread but from another design theme.
Hi italianstallion,
Sorry to hear that. Our team is checking your case.
still havent got an answer yet?
Hi italianstallion,
Our team is checking your case. Sorry for the delay, we overloaded recently.
Hi Guys, Great theme – Thank you. The theme is causing my ssl to report mixed content as some of the demo3 content is being delivered over http and not https. According to the website inspector and also whynopadlock.com specifically
Please see the results here: https://www.whynopadlock.com/results/e3032423-07cb-4e41-a024-107669d035d6Soft Failure An image with an insecure url of “http://thim.staging.wpengine.com/wp-content/uploads/2015/11/logo.png” was loaded on line: 1293 of https://totalbusinesstraining.com/. This URL will need to be updated to use a secure URL for your padlock to return. Soft Failure An image with an insecure url of “http://educationwp.thimpress.com/demo-3/wp-content/uploads/sites/19/revslider/home-page-video/bg-video.jpg” was loaded via the javascript file: https://totalbusinesstraining.com/wp-includes/js/jquery/jquery.js?ver=1.12.4 on line 4. The insecure URL may not be directly contained in the script file and may exist elsewhere. You may need to contact your web hosting provider for assistance. This URL will need to be updated to use a secure URL for your padlock to return.
Cheers TelB
How can I fix this please? Cheers TelB
Hi TelB,
Please send me a request to candy@thimpress.com with subject “TelB – Eduma Support”, I will try the best to help you out
wont work with PHP 7.1 – only 5.6
Hi Michal_Zimnowodzki,
Thank you for the report. I see some notices with that PHP version. We will try to fix them asap.
Hi, when I active “thim-core” I have this error message : /var/www/vhosts/bemgi.be/httpdocs/wp-content/themes/eduma/inc/admin/customizer-sections/custom-css.php on line 3
Can u help me please ?
Hi produwordpress,
Please send me a request to candy@thimpress.com with subject “produwordpress – Eduma Support”.
hi Ken , Our Eduma Website http://www.chartadvise.com/training/ is not working please check ..just upgraded to latest learnpress version.. Thanks
Hi rajacv,
I’m checking…
Hi rajacv,
Just checked your site and it still working fine.
hi Ken, we have dropped you an email regarding website performance issues, have also attached slow_query_logs file ..Please have a look at it .. Thanks
Hi rajacv,
I’m checking…
Hi Ken, would u pls send me link to install all missing learnpress plugins for my current version or u can install all plugins if their is no link, thanks
Hi mhhammam,
Please go to menu Eduma / Plugins and you can get all those addons
Pls note we run Learnpres 2.2.1 so when install new addon it ask to have learnpress 3 or higher , So pls check our learnpress version and need link to install compatible addons
waiting your replay
Hi mhhammam,
Give me some bit more time please.
Hi Ken,
Can the CSS be changed only through Page Builder?
I want to make some changes to the navigation menu, but the CSS is not overriding, even with the use of !important. So, I wanted to know if I can change it from another place?
Thanks
Hi Pushapp_07374681216,
Just go to menu Appearance / Customize / General / Custom CSS.
Try and let me know.
Perfect! It worked.
Thanks!
in wp bakery page builder element of text block – I can not see visual tab .. it showing me only text tab. I don’t know what’s wrong in it . can you please help me in this
Hi digihyve,
Seems there is a JS conflict on your site. I will need to check your site more carefully. Please send me a request to candy@thimpress.com with subject “diighyve – Eduma Support”. Will try the best to help you solve it
Just tell me where to fix this issue, I can do it myself, I am tired of waiting… https://prnt.sc/j4glq1. and https://prnt.sc/j4gmv2
Hi Theme_King,
I will need to check your site. Please understand that your support time is expired and it needs to be renewed.
I cannot access your site with the old link, please renew the access.
Hi Theme_King,
I will need to check your site. Please understand that your support time is expired and it needs to be renewed.
I cannot access your site with the old link, please renew the access.
I sent you an email. Remember how this issue started. The initial edit to fix bug lead to the current issue with Syntax error. I have been waiting for you on the email because I have already disabled security plugin.
The access is working … you can use same.
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