Hello,

Please check the Post Options of Homepage 2. The logo image should be uploaded there.

Regards

Hello,

Thank you for your interest in our theme! The currency in price tables on page http://jacqueline.themerex.net/price-tables/ can be easily changed using Visual Composer. If you refer to the shop page, Woocommerce plugin allows you to manage all the settings (like currency) and product information in admin panel -> Woocommerce.

Regards

Hello,

The error you get means that you have a low max upload filsize. Please increase this value. Alternatively, you may upload the extracted theme folder via FTP to wp-content/themes directory. Our Technical support team is glad to assist you with any difficulties. Please provide your website details in the support ticket at https://themerex.ticksy.com/. Thank you!

Regards

Dear Wonderorsi,

Thank you for purchasing the theme!

You are most likely submitting the ticket into Jacqueline | Spa Massage Salon Site Template category which is for the html version of Jacqueline theme. You have bought the Wordpress version of Jacqueline, so please feel free to submit the ticket to Jacqueline | Spa Massage Salon Theme category.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

Please make sure you are checking in Appearance – Theme Options – Header, not in Pages – Homepage (or some other page) – Theme Options – Header.

Please make sure the ‘Show User Menu’ is set to ‘Yes’ in order to see the options: http://prntscr.com/jwms57

If the issue still persists, please provide us with your Wordpress admin login credentials at https://themerex.ticksy.com/ so that we can make some research on the issue to see what causes it.

Best Regards,

Hello,

We appreciate your interest in our theme! You can check all the admin panel options checking the theme online documentation at the following link: http://jacqueline.themerex.net/doc/. We are not able to provide access to online demo admin panel for security reasons. Our Team is ready to provide you any further details and screenshots you need.

Regards

Hello, thank you for the reply. I’ve just one main question then. I noticed that your theme has two main colors, let’s say, pink and red. That’s what I need because I have two main sections/subjects and I want to use one color for the first one and one color the other one. So I guess it is possible to change these two mail colors but I didn’t find where. Can you just please confirm and tell me where I can find this information in the documentation? Many thanks!

Hello,

You can easily switch the main theme colors in admin -> Fonts and colors. All the colors are fully customizable.

Regards

Dear Beldox,

You can either add the menu items ID numbers one by one in certain order or select the Post Order or Post Sorting options in the shortcode:

http://prntscr.com/jl2l5j

Best Regards,

Thank you so much!

Dear Customer,

To translate/edit the form fields, please open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.

Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.

Upload these .po and .mo file to wp-content/themes/languages directory on FTP

Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc​

Best Regards,

Hello,

Thank you! You too have great sales!

Dear Nikssnik,

Please make sure you are submitting the ticket into ‘Jacqueline | Spa Massage Salon Theme’ category not to ‘Jacqueline | Spa Massage Salon Site Template’ category, which is for the HTML version of the Jacqueline theme. If you have bought Jacqueline | Spa Massage Salon Theme, the purchase code submitted into ‘Jacqueline | Spa Massage Salon Site Template’ category will be indicated as invalid.

Best Regards,

Dear Customer,

Unfortunately, we are not able to see your site due to an error:

http://prntscr.com/jdlb00

If you have any extra plugins installed into the theme, please feel free to deactivate them one by one to see if it solves the issue. If the issue still persists, it needs to be investigated closer. Please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login and FTP so that we can make the research on the issue.

Best Regards,

Hello,

Thank you for your interest in our theme!

The theme is WPML plugin compatible which means that if you buy the WPML plugin https://wpml.org/, you will be able to make the theme multilingual.

Best Regards,

Dear Cuongvuongvan,

I see. Which theme version do you use? Unfortunately, we were not able to reproduce the same issue on our side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your login credentials so that we can make the research on the issue on your side specifically or import the dummy data into the database directly in an alternative way.

Looking forward to your reply,

i am use version 1.0. i am use local setup, can you provide new links or dump data ?

Dear Cuongvuongvan,

This version has been released 2 years ago http://prntscr.com/jeq6bo Please download the most recent theme version 1.3 from your Envato account and install the dummy data. It will be installed from other working links with no issues. In case of any further issues, please subhmit the support ticket at https://themerex.ticksy.com/ with your Purchase Code and login credentials!

Dear Customer,

Please add this piece of code to Appearance – Customize – Additional CSS in your admin:

.header_mobile .login .popup_link { display: none; }

.header_mobile .contact_field { display: none; }

Best Regards,

Dear Customer,

Please add this piece of code to Appearance – Customize – Additional CSS in your admin:

.header_mobile .side_wrap { background-color: #8dc8e8; }

Best Regards,

Awesome! Thanks very much that works like a charm! And what should I do about the font colour?

Dear Customer,

Sure, warm welcome! Please add this piece of code to Appearance – Customize – Additional CSS in your admin:

.header_mobile .menu_main_nav > li > a { color: #000; }

Best Regards,

Dear Customer,

Please add this piece of code to Appearance – Customize – Additional CSS in your admin:

.sc_infobox.sc_infobox_style_error { color: #00f; background-color: #000; }

.sc_infobox.sc_infobox_style_success { color: #00f; background-color: #000; }

Have a nice day!

Dear Customer,

Please add this piece of code to Appearance – Customize – Additional CSS in your admin:

.sc_menuitems_style_menuitems-2 .sc_menuitem_content { background-color: #00f; }

.sc_menuitems_style_menuitems-2 .sc_menuitem_more { background-color: #00f; }

Have a nice day!

https://prnt.sc/ds8sqp this is code you provided for another person in the comments section. This should be the default, just my two cents. Also, you are wrong, Appearance – Theme Options – Header – Logo Image is for the logo used on any browser width. I’m looking for specifically mobile, if I change where you suggested, it would change on desktop too and that’s not what I want to do. I have a new issue too, on iOS the hamburger menu is not tappable/clickable.

The div holding the logo, it covers the menu button. There’s areas of this theme that needs updating big time. Someone on your dev team needs to rethink/rewrite areas of it.

Dear Asatkuna,

Which theme version do you use? The issues you have mentioned have been fixed in the theme updates.

Please update the theme to the most recent version following the directions below:

1. Make the full site backup.

2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.

3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.

4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly ( see points 2-3 above), you should see the new theme version already activated.

Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476

By default, the logo image is set for both desktop and mobile versions. In order to set the different logo for desktop and mobile versions, some extra customization of the theme source files is required. Please submit the ticket into Request A Paid Customization category in the ticket system https://themerex.ticksy.com/.

As for the last issue, could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that we can see the issue and investigate it closer.

Best Regarfs,

Dear Floejoe,

These are the add-ons for the Booked plugin so please make sure the Booked plugin is installed before installing these add-ons.

Best Regards,

It isn’t included with this theme?! That’s why I bought this theme because it was in the package! They are installed per your theme files.

Dear Customer,

The Booked plugin is included into the theme! You just need to activate it.

Could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that we can see the issue and investigate it closer in order to help.

Best Regards,