594 comments found.
HI My purchase key is not working in your support system. The error message I get is that My support key is for a different product. Please advise
Dear Nikssnik,
Please make sure you are submitting the ticket into ‘Jacqueline | Spa Massage Salon Theme’ category not to ‘Jacqueline | Spa Massage Salon Site Template’ category, which is for the HTML version of the Jacqueline theme. If you have bought Jacqueline | Spa Massage Salon Theme, the purchase code submitted into ‘Jacqueline | Spa Massage Salon Site Template’ category will be indicated as invalid.
Best Regards,
After 1 year using this theme, suddenly the dropdown options in main menu don’t work. Menu subelements don’t appear and I can’t click on them, and I don’t know why. I didn’t change anything in website. I can’t understand this sudden problem!! My website is: http://mariluzpanadero.com/
Dear Customer,
Unfortunately, we are not able to see your site due to an error:
http://prntscr.com/jdlb00If you have any extra plugins installed into the theme, please feel free to deactivate them one by one to see if it solves the issue. If the issue still persists, it needs to be investigated closer. Please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login and FTP so that we can make the research on the issue.
Best Regards,
Hi Is it multilingual ?
Hello,
Thank you for your interest in our theme!
The theme is WPML plugin compatible which means that if you buy the WPML plugin https://wpml.org/, you will be able to make the theme multilingual.
Best Regards,
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/users.txt'. Please, try again!
Error download next part of remote archive with media ‘http://jacqueline.themerex.net/wp-content/demo/uploads/uploads.001'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/theme_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/templates_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/widgets.txt'. Please, try again!
I have above errors when i import dump data, please author recheck above links
Dear Customer,
Thank you for purchasing the theme!
The issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.
The issue can be solved by adding the following line:
php_value allow_url_fopen On
- to .htaccess file on your FTPor
allow_url_fopen = On;
- to php.ini or php5.ini file on your FTP.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that we can investigate the issue closer to see what causes it.
Best Regards,
Hi Melisa
I have added allow_url_fopen = On but still above errors
I try open http://jacqueline.themerex.net/wp-content/demo/theme_options.txt on chrome browser but still return 404 error so i think the file is not exist on your server
Dear Cuongvuongvan,
I see. Which theme version do you use? Unfortunately, we were not able to reproduce the same issue on our side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your login credentials so that we can make the research on the issue on your side specifically or import the dummy data into the database directly in an alternative way.
Looking forward to your reply,
i am use version 1.0. i am use local setup, can you provide new links or dump data ?
Dear Cuongvuongvan,
This version has been released 2 years ago http://prntscr.com/jeq6bo Please download the most recent theme version 1.3 from your Envato account and install the dummy data. It will be installed from other working links with no issues. In case of any further issues, please subhmit the support ticket at https://themerex.ticksy.com/ with your Purchase Code and login credentials!
Hi, I’m trying to turn off the ” login option” and also the extra “address and phone number ” in the mobile menu bottom. I searched in all the settings. I cannot find the option to turn off these two things anywhere !! Please advice ,. Thanks
Dear Customer,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.header_mobile .login .popup_link { display: none; }
.header_mobile .contact_field { display: none; }
Best Regards,
Hi there!
please can i have the custom css code for this issue:
I’ve used Home2 as a template and recreated as needed – however for some reason on the responsive homepage only (on mobile) the menu navigation (after pressing the button) is transparent with purple text? the other pages however show my theme colours. Can I have the code to correct this issue on my homepage please.
Thank you.
Dear Customer,
Sure, we are happy to help! Could you please get back to us with your site URL so that we can see the issue and are able to investigate it closer.
Best Regards,
sure thing, its www.skyrockcreative.com
Dear Customer,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.header_mobile .side_wrap { background-color: #8dc8e8; }
Best Regards,
Awesome! Thanks very much that works like a charm! And what should I do about the font colour?
Dear Customer,
Sure, warm welcome! 
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.header_mobile .menu_main_nav > li > a { color: #000; }
Best Regards,
Hi ! just a question with the contact form 3 – all colours are great except for one thing; after you hit “submit message” whether there is content in the form or not – the thank you and error messages are the pink and green of the Jacqueline theme – where are these changed to match my own theme colours?
Dear Customer,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_infobox.sc_infobox_style_error { color: #00f; background-color: #000; }
.sc_infobox.sc_infobox_style_success { color: #00f; background-color: #000; }
Have a nice day!
Hi – the popup window for the menuitem-1 style is transparent (the background) – how do i make this a colour so you can read the writing in the pop-up box?
Dear Customer,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_menuitems_style_menuitems-2 .sc_menuitem_content { background-color: #00f; }
.sc_menuitems_style_menuitems-2 .sc_menuitem_more { background-color: #00f; }
Have a nice day!
How do you change the logo on mobile? How do you make the mobile menu fixed? Why is there no option on mobile to set the header above the banner image? On that last question, why do I need to add additional code in the header.php, shouldn’t that be offered out of the box?
Dear Asatkuna,
1. Please go to Appearance – Theme Options – Header – Logo Image. 2. The menu is fixed on a desktop resolution by default. To make it fixed on mobile, some extra customization is required. Please submit the support ticket at https://themerex.ticksy.com into Request a Paid Customization category to get more info. 3. Could you please be more specific on this issue and which code exactly you are referring to. Please submit the support ticket at https://themerex.ticksy.com with the detailed explanation of the issue and your site URL so that we can see it on your site.
Best Regards,
The div holding the logo, it covers the menu button. There’s areas of this theme that needs updating big time. Someone on your dev team needs to rethink/rewrite areas of it.
Dear Asatkuna,
Which theme version do you use? The issues you have mentioned have been fixed in the theme updates.
Please update the theme to the most recent version following the directions below:
1. Make the full site backup.
2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.
3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.
4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly ( see points 2-3 above), you should see the new theme version already activated.
Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476
By default, the logo image is set for both desktop and mobile versions. In order to set the different logo for desktop and mobile versions, some extra customization of the theme source files is required. Please submit the ticket into Request A Paid Customization category in the ticket system https://themerex.ticksy.com/.
As for the last issue, could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that we can see the issue and investigate it closer.
Best Regarfs,
I’m getting this message on the backend for the calendar plugin:
In order to use the Booked Calendar Feed plugin, you need to have Booked installed and active.
In order to use the Booked Front-End Agents plugin, you need to have Booked installed and active.
Dear Floejoe,
These are the add-ons for the Booked plugin so please make sure the Booked plugin is installed before installing these add-ons.
Best Regards,
It isn’t included with this theme?! That’s why I bought this theme because it was in the package! They are installed per your theme files.
Dear Customer,
The Booked plugin is included into the theme! You just need to activate it.
Could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that we can see the issue and investigate it closer in order to help.
Best Regards,
Bonjour, On peut mettre les couleurs que l’on souhaite ? Merci
Dear Margauxsoum,
Thank you for your interest in our theme!
Sure, it is possible to change the colors, there is the Fonts and Colors section in theme for editing the colors: http://jacqueline.themerex.net/doc/#theme_optionsBest Regards,
Hi, When I use .logo img { width: 27em !important; } to resize the logo (which is 200px by 200px) it just stretched the logo. Could you let me know how to get it display at its full resolution please?
Dear Customer,
We need to take a closer look into your site and the logo in order to figure out the solution. Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that we can investigate the issue closer.
Looking forward to your reply,
When clicking on the ‘login’ button, on the right-hand side the social login is not working. The code ‘[wordpressp_social_login]’ appears and that’s it. Any help / advice on fixing this would be appreciated. Thank you.
Dear Cornelce,
Please install the Wordpress Social Login plugin https://wordpress.org/plugins/wordpress-social-login/
Best Regards,
Thank you kindly! Worked perfectly.
Dear Cornelce,
Sure, happy to help!
Hi. I have added a number of menu items and created a price list. I have subsequently configured the menu items where popup info is set to ‘no’. Can you please tell me how to completely disable the menu items from being clickable? I don’t want the end user to be able to click on any one menu item (pricelist item). Thank you.
Dear Cornelce,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_menuitems_style_menuitems-1 .sc_menuitems_item { pointer-events: none; }
Have a nice day!
Thank you Melissa!
Dear Cornelce,
Sure, warm welcome! Happy to help!
Hello, I am getting many duplicate emails because of delayed confirmation from contact page after submission. There is no where to adjust the contact form such as using Wp forms, which would allow me to add recaptcha or other possible solutions. At this point, there is no where for me to touch the contact form.
Dear Customer,
You can add more fields to the contact form by duplicating the existing lines of code for the fields in wp-content/themes/jacqueline/templates/trx_form/form_1.php file.
You can create your custom form following these steps:
Select Custom form style for the contact Form and Save Changes http://prntscr.com/eemzy2
Then click the ’+’ mark inside the Contact Form element and add ‘form item custom field element’ http://prntscr.com/een0ag
Fill in the field title and label etc info for the form item custom field element:
http://prntscr.com/eemzm6As for translating/editing the fields, please open jacqueline .pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
If you need a more powerful contact form tool with the ability to add the required fields or recaptcha, recommend to use the Contact Form 7 plugin.
Best Regards,
Hi, I’m trying to open a ticket for support but I have a message of wrong purchase code, but it is correct. Can you help me to have support please?
Dear Customer,
Thank you for purchasing the theme!
Please make sure to submit the ticket into ‘Jacqueline | Spa Massage Salon Theme’ category in the ticket system. Make sure you are not submitting the ticket into ‘Jacqueline | Spa Massage Salon Site Template’ category which is the category for HTML Jacqueline theme version.
Best Regards,
Hello, i have a problem with thecontact form provided the theme, The text in the mail sent to the admin is all inline, no return to the line, is unreadable, how to correct that? Thank you !
Dear Customer,
The file resposible for form formatting is wp-content/themes/jacqueline/shortcodes/trx_basic/form.php:
http://prntscr.com/imzriqYou can paste
or wrap this code
.
’”\n”.esc_html__(‘Name:’, ‘jacqueline’) .’ ’.esc_html($user_name).’
’. ‘
so it would start with a paragraph.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ to get help from our professional support team.
Best Regards,
Perfect, thank you !
It’s work better with
for me, /n doesn’t work.
Have a good day
Dear Customer,
Glad to hear it worked!
Have a nice day!
it’s work better with br sorry, a br in a comment do a br at display !
Dear Customer,
Do you mean you need any further help on this issue? Please let us know if all is okat and if any further assistance is still required, please elaborate more on the issue.
Looking forward to your reply,
no it’s ok, perfect thank you
Dear Customer,
Glad to hear all is okay now!
Have a great day!
Hi,
My gift card is showing double Tabs for ” Views” and double tabs”Select amount” . I looked everywhere in setting. I don’t understand where its coming from and how to turn it off . Please advice . thanks
epitomemedspa.com/gift_cards/
Dear Customer,
The issue needs to be investigated closer in this case and we need your admin login crednetials to find out what causes the issue. Please try to deactivate all extra plugins you have installed into the default theme, make sure you use the most recent woocommerce version. You can also remove the duplicates by adding this piece of code to Appearance – Customize – Additional CSS in your admin:
.woocommerce ul.products li.product a.button.clone { display: none; }
Best Regards,
Is there any way to make the ‘Order’ Button in the price list popup a html link – all I can link to is woocommerce products, I would like to be able to link it to book an appointment?
Dear Customer,
Please replace lines 102-107 in wp-content/themes/jacqueline/templates/trx_menuitems/menuitems-2.php with the following piece of code:
<?php if ( $post_options['menuitem_product'] != 'inherit' ) { ?>
<?php esc_html_e('Book Now', 'jacqueline'); ?>
Please make sure to replace http://yoursite.com/booking/ with your link after that.
http://prntscr.com/iejmxc
Have a nice day!
Hello,
Please, I would like to increase more photos in the page gallery-cobbles, it has a limit of 27 photos, I can not find the code that changes that amount
html version
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code and FTP login credentials so that we can investigate the issue closer.
Looking forward to your reply,
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