1135 comments found.
Is your theme compatible with Gutenberg which editor from Wordpress 5 will be in core?
Yes, our theme compatible with Gutenberg plugin. Thank you for your interest!
Installed the template and all plugins and activated them but no option to import the demo themes where you say they should be.
Also I only bought this theme for the video header, it stood out for me, now on your video it says no images come with the theme which is a first for me and rather disappointing to be honest. If the video header doesn’t come with it, it’s totally useless because that’s the whole reason I purchased it.
Thirdly trying to submit a support ticket and get this error:
The purchase code provided was not properly validated. It could be an invalid purchase code, or the connection to Envato was lost. Double check your purchase code and try again.
Nothing but hassle and I am only 10 minutes in!
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. You will have any things as same as our demo site(includes all images). Thank you!
Hi we have Installed theme here http://panoramatolo.gr/ but we recently noticed that menu on mobile doesn’t display, why?
Hello, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hello, is there any way to display the point carousel in the mobile view vertically and among each other? Many Thanks
Hi. Sorry, i don’t understand. Can you explain your mean in more detail? Because the point carousel works fine on the phone. Thank you!
I mean that the three boxes on the mobile view are not displayed horizontally (as a slider) but vertically. So I can see everyone scrolling down. OK?
Hi, on the demo, items are scrolled horizontally. If on your site, it not working as our demo, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Best regards!
you have one mail 
Awesome theme. I only have this error that on the menu the background image doesn’t show like in the demo. It is set in the backend but doesn’t show. Is this a known error or am I doing something wrong? https://gretchens-koblenz.de/
Kind regards
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hi, My video header is not working on chrome. It works on all other browsers. Its youtube video. I have latest theme, all plugins are updated, I cleared browser cache and tried in incognito mode. Same problem…Can you help me?
I used vimeo now, and it plays but there is no audio
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hi, I sent you email to info@cmssuperheroes.com
Thank you! Let me check.
how can you display the background color of the active page in the menu structure
Hi, you can use css code bellow:
.cshero-menu-dropdown > ul > li.current-menu-item{background-color: #ff0;}
Best regards!
Import locked on 75% It seems like that is an old problem (I’ve seen 1 more ticket with same issue).
Hi, Please create a ticket or send me an email to info@cmssuperheroes.com with your link site and admin access. I will help you check the problem. Because i don’t find your ticket in our system http://prntscr.com/jnuse1. Best regards!
Hello! Theme is not working after today’s Wordpress Update?! 
Hi, Please send me your problem in more detail and your site info(link + admin access) to https://cmssuperheroes.ticksy.com or email: info@cmssuperheroes.com. I will help you check the problem. Best regards!
Good afternoon,
we bought your template 2 years ago, but now we can not get into wordpress administration, why?
Hi, please send me your site info (link + admin access + cpanel) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hi, what a surprise today when I was about to show a customer the demo and the site is down! Any idea when will be back online? Thanks!
Hi, sorry. The demo site back online now. Please check. Thank you!
Hi, thanks for the quick solution. Now I’m setting it up (Nuvo Restaurant)
Would like to set on your demo’s latest event cover slider the 3 nearest future events by date. Can this be done? Thanks!
Hello, we sort by start date you can change order by edit file themes\wp_nuvo\framework\shortcodes\coverslider\coverslider.php http://prntscr.com/jdm2f8. Best regards!
Great, that worked with custom source [cs-next-event timezone=”GMT”] but:
- Doesn’t show active events (for example an event starting today and ending on Sunday) - The slider opens automatic when loading the page - Don’t know why online reservation button displays “online reservations are not available” when they are activated in Events config
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hello, I have just purchased your theme but it’s impossible to install some extensions from your package that are located on external sources. Message : cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (ex : http://cmssuperheroes.com/plugins/revslider.zip…)
Hello, you can install plugin by uploading from your computer. We included plugins in the full package http://prntscr.com/jabg5u. Thank you for using our theme!
That’s what I call a very fast answer Thanks for your help !
It has been almost 2 weeks since i submitted a private ticket to the support team. They haven’t figured it out what the problem is with the NEXT EVENT shortcode used in homepage. I’m trying to use VISUAL COMPOSER in Events posts, this is causing an error in the shortcode (NEXT EVENT) displaying the code.. I asked them to please change this and instead display the excerpt of each event (just text). THEY’RE NOT REPLYING ANYMORE AND HAVEN’T BEEN ABLE TO RESOLVE THIS. This is terrible support.
Hello, as i told you in your ticket, MySQL version on your site too low http://prntscr.com/j9rph4. If you haven’t been able to upgrade your server, please restore your site. Best regards!
Hi, I have update theme but visual composer doesn’t work in page. How can I fix this?
Hi, please update visual composer by deactive > delete > install again. Thank you!
already done
but the problem is here
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
Hi, I’ve updated theme and now theme options don’t work.
Hi. Please send me your link site and admin access to email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check it. Best regards!
Hello there. I’m trying to update and give functions.php error calling to cms class. Please, solve it.
Hi, please send me your site info (link + admin access) via email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. I will help you check the problem. Thank you!
I am trying to send you a support request, but it keeps saying my envato purchase code is not valid.
I have trouble installing the demo data, the Install Demo on the Tools menu is not showing up for me.
Can you help please? Thanks
Hi. Please send me your link site + admin access via email info@cmssuperheroes.com. I will help you check it. Best regards!
Hi,
I contact you because I use the Google Map V3 but my bus does not work then it worked (I do not make any changes in the meantime)I tried to change the API key, insert the script into the header but nothing works.
I have in the javascript console a message: Google Maps API warning: NoApiKeys while it is present, and a Google Maps API error: MissingKeyMapError,
Please help but I am short of idea
Hello, Please update theme and plugins to the latest version. If problem still there, please send me your site info(link + admin + ftp access) to email: info@cmssuperheroes.com or https://cmssuperheroes.com/ticket/. Best regards!
Hi there, I am considering purchasing a new license. I want a landing page (I like the one pager layout) However I want no menu items at the top (header). The theme I have from you only has options for slider (menu above or below) If I purchase one pager, can I have no menu at all?
Hello. Yes, you can do it. Thank you for your interest!
Hi guys, amazing theme. Just one question. Does it has translation to Spanish? I know its compatible with WPML and I can translate with it, but does it already has the es_ES .po .mo files? Thanks!
Yes, our theme can translate to Spanish. Please refer this article https://cmssuperheroes.ticksy.com/article/10482. Thank you for your interest!
Hi, thanks for your reply! Just for clarify, so it is translatable via PoEdit or is already translated to Spanish? Thanks
Hi, we have not translated yet. So you need to do it by yourself. Thank you!
