6351 comments found.
Hello, it is possible to turn off slide effect (preloader). Thanks!
Hello,
At the moment Impreza doesn’t provide this feature. You can hire a developer to implement the desired effect for you.
Let us know if you have further questions.
Is there support for SVG in this theme? I added the ‘SVG Support’ plugin but I am still unable to get SVGs to work. Thanks!
Hello,
Yes, Impreza supports SVGs. Add next code to functions.php of a child theme
function cc_mime_types($mimes) {
$mimes['svg'] = 'image/svg+xml';
return $mimes;
}
add_filter('upload_mimes', 'cc_mime_types');
Let us know if it helps.
Doesn’t seem to work. I should be able to upload the SVG to the regular media library, no? When I try to embed it to a page with say, the icon element, it shows an image error with the text NULL.
Sorry for the additional issue, any suggestions?
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Thank you!
Hello,
Open the page in the Backend Editor, hover over WP Custom Menu element and click on “Pencil” icon to edit its settings, once settings appeared, assign a menu to it and save changes. Read this reply for details.
Let us know if you have further questions!
How can I manually put in an activation code. I am working on a client’s site who bought the theme and I am working on the site locally so can’t have them sign-in to their ThemeForest account.
Hello,
There is no way to activate manually, you can deactivate your license here and activate it temporarily on your localhost, take a look at this article for details.
Let us know if you have further questions!
Hi, when do you expect the new version will be released? I have a little problem on excerpt formatting and on the forum I saw that you said it will be solved on the next upgrade. Thanks.
Hello,
We plan to release it within a week.
Let us know if you have further questions!
It is possible to save different combination of content as template and use the mon the same site, but is it possible to get them somehow to other sites? In other words, if I worked out a good site-structure for one customer, can I somehow get it to the site of my next customer? Thanks for your time!
Hello,
Switch WPBakery Page Builder to Classic Mode, editor to text mode and copy all shortcodes (see this screenshot) then place copied shortcode to another site.
Let us know if you have further questions.
Hello, how are you?
I just came on board with a client who already had Impreza installed by a previous developer. Am I still able to receive support from you all?
We’re having two issues: The client has chosen to have the navigation to the left. This creates a glitch in portfolio pages where the next button image overlaps it.
Second, text content on the homepage is not showing up in the right-hand column, even though it is placed there in visual composer.
I can send screenshots for you to see or send the login, as there is a coming soon page up.
I appreciate your help!
Hello,
To get the support you should have a valid Impreza license, so we recommend reaching the previous developer and ask him to provide theme rights to the owner. In the meantime, provide us with relevant URLs so we could take a look.
Thanks!
Yes, we are attempting to contact him. The link is http://adebolabeauty.com
Provide us with WordPress credentials via this contact form so we could reach your site.
Thanks!
Sent! Thank you!!
There is a quite outdated Impreza running, it wasn’t updated over 2 years. To make things work right you should update it to the latest version 5.0.1, it’s only possible for direct Impreza buyers, so you should reach the developer to transfer his license or at least update Impreza for you, or you can purchase your own license and update Impreza yourself, either way, don’t forget to make full site backup before applying any changes to be in safe.
Let us know if you have further questions.
Hello, Please help.
I would like to remove the space between the rows and based on the given instruction to add 0px to remove the space doesn’t work. I have followed WPbakery video instruction as well to add 0px on top row and 0px on bottom row but still the settings are not populating.
If I add say -80 to the bottom padding it does remove the space but most items are half cut on mobile devices.
Please advice how I can remove the space between the rows not affecting the mobile view friendliness.
Please see my screenshot
http://take.ms/RChnqThank you.
Hello,
Most likely you can reduce this distance by reducing Row Height at Row Settings. If it won’t help, create a ticket on our Support Portal and provide a relevant URL there, so our support guys could help you out.
Thanks!
Hi!
Isn’t it possible for menu (VC widget) to have a dropdown, accordion style? I have 20-30 submenu items under a page that all shows at once. Would be nice to hide them when im not in there.
Best regards
Maybe with a chevron icon or something like that.
Hello,
WP Custom Menu element doesn’t support dropdowns out of the box, but you can hire a developer to implement this feature for you.
Is it anything that you plan on making for the theme? This seems pretty essential.
Unfortunately, we don’t plan that in a foreseeable future, you can create a feature request and we’ll consider implementing it if the feature request receives a significant amount of voices from other clients.
Hi, after latest update, the bottom pagination is floating to the left. I would like this centered back as it was prior to update. Thanks www.supreme4sale.com/shop
Hello,
We created a CSS code snippet that should resolve your issue, append it to Theme Options > Custom Code > Custom CSS:
.navigation.pagination .nav-links {
justify-content: center;
}
Let us know if it helped.
hi this did not work
Hi,
Purge all caches and check once more.
Let us know if it worked.
Yep sorry about that, it works
Hi,
I’ve identified this error in the page that edits the site header, which means that when clicking the green button (save changes) it is looped and does not return to normal. I’ve already deactivated all the plugins and this remains.
This error is appearing in the Google Chrome console:
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1 api_injection.js:8 Uncaught TypeError: Cannot read property ‘appendChild’ of null at executeScriptInDocument (api_injection.js:8) at publishApi (api_injection.js:17) at initApiInjection (api_injection.js:2) at script_injection.js:42 header-builder.js?ver=2.1:224 Uncaught TypeError: Cannot read property ‘tabs’ of undefined at $ushb.EBuilder.hide (header-builder.js?ver=2.1:224) at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3) at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)
Pedro.
Hi, Apparently this has to do with the plugin header builder.
I’ve arranged the above code:
Uncaught TypeError: Cannot read property 'appendChild' of null
at executeScriptInDocument (api_injection.js:8)
at publishApi (api_injection.js:17)
at initApiInjection (api_injection.js:2)
at script_injection.js:42
Uncaught TypeError: Cannot read property 'tabs' of undefined
at $ushb.EBuilder.hide (header-builder.js?ver=2.1:224)
at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)
Pedro
Hello Pedro,
Deactivate all 3-rd party plugins which aren’t related to Impreza and if the error will disappear, activate plugins one by one to find the issue.
Let us know if it helped!
Hi,
actually the plugin that is causing the conflict is Yoast SEO, you can reproduce the error using the current version of Yoast SEO, current Wordpress and your current Impreza Template 5.0.1.
But ….. This error happened after the last update of Template Impreza. And better than anyone, you can get an old version of Template Impreza for example version 4.10.3 and check that the error does not exist.
I tested this before stating the problem here. I tested version 5.0.1 and version 4.10.3.
Result:
Version 5.0.1: There is an error. Version 4.10.3: The error does not exist.
Follow the code:
api_injection.js:8 Uncaught TypeError: Cannot read property ‘appendChild’ of null at executeScriptInDocument (api_injection.js:8) at publishApi (api_injection.js:17) at initApiInjection (api_injection.js:2) at script_injection.js:42
Uncaught TypeError: Cannot read property ‘tabs’ of undefined at $ushb.EBuilder.hide (header-builder.js?ver=2.1:224) at $ushb.EBuilder.save (header-builder.js?ver=2.1:243) at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3) at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)
POST /wp-admin/admin-ajax.php 500 () send @ jquery.js?ver=1.12.4:4 ajax @ jquery.js?ver=1.12.4:4 save @ header-builder.js?ver=2.1:1281 dispatch @ jquery.js?ver=1.12.4:3 r.handle @ jquery.js?ver=1.12.4:3
Hello Pedro,
We checked latest Impreza and it works fine with Yoast SEO. Make sure there are no conflicts with other 3-rd party plugins, by the way, you can check Yoast with latest Impreza on this test drive server, let us know if it works there for you.
Thanks!
Hi,
a new problem appeared on your test server and I checked my site for this problem as well.
go to: .your-site../wp-admin/nav-menus.php
https://imgur.com/a/RIw6Y0pNote: This error disappears when I use the default Wordpress theme. This error appears in the free version and the premium version that I tested.
Already the problem that I was talking about I could not reproduce completely, but an error appears, I believe it is a clue. And I realized now that the error does not appear in the free version, and in the paid version the error appears … That’s interesting 
Thank you!
Hello,
Unfortunately, it’s a known menu error and it will be fixed in future releases, it doesn’t break anything, so for now, just ignore it.
What do you mean by free version, are you talking about test drive feature, if yes, let us know whether you’ve seen the same error there. And provide us with your OS and exact browser versions so we could replicate the error on our side.
Thanks!
Hi,
I’m talking about the free Yoast plugin version and the paid version. Using the free version has no errors, but when I use the paid version of the Yoast plugin an error appears in the Impreza Template header editor.
for my projects I use the plugin Yoast Seo Premium.
Ahh, this known problem in the menus is causing fatal errors when using shortcodes.
Chrome Version 66.0.3359.117 (Official release) 64-bit
Unfortunately, we have no Yoast Premium since it isn’t supported natively. We recommend contacting Yoast support, they know the product better and should provide a solution for you.
Describe the issue with shortcodes better so we could investigate it.
Thanks!
Hi,
I’ve been using shortcodes in the menus until a while ago that makes the menu dynamic, example: Link Login —after login --> Hello Peter!
The error was not happening until version 4.10.3. The current version 5.0.1 of the Impreza Template runs into problems with shortcodes when you click save menu. Fatal errors.
On our side, it works fine. Can you confirm that you can’t save the menu when all plugins are deactivated? Provide us more detailed description, what do you mean by “using shortcodes” where and how exactly do you use them?
Hi,
I use the “Shortcode in Menus” plugin and add to the menu “[a shortcode]” that does this job of “Link Login -after login -> Hello Peter!”, ok.
Up to version 4.10.3 of the Impreza, everything works cool. Since the current version 5.0.1 does not work, when you click save menu, a fatal error occurs.
I’ve activated the default Wordpress template and everything returns to normal like Impreza version 4.10.3. Anything to suggest that the problem is what you already know, in the menu, you mentioned above.
The error, we mentioned previously, was there in 4.10.3 version so it isn’t related. At the moment Shortcode in Menus isn’t supported but you can hire a developer to make it compatible with Impreza.
Or use Impreza built-in features instead, you can assign any Sidebar (widget area) to your menu as a menu item and add the desired shortcode to it. We don’t recommend to rely on such 3rd party solutions because they aren’t supported by the theme.
Let us know if it worked.
Hi, yes the error is there, but the “Shortcode in Menus” plugin works correctly and the Widgets also work with shortcodes.
I tried to use with the current version the Widgets and it does not work, it leaves everything under the heading in white screen. Using shortcodes in Widgets also does not go well.
This plugin “Shortcode in Menus” worked until version 4.10.3, I have 3 clients that use the “Shortcode in Menus” plugin together with the Template Impreza. I just remember that in version 5.0.1 you have changed a lot of things related to GRID MENU.
Grid and Grid Layouts aren’t related to menus, so it shouldn’t be related to menu issue. Can you describe better why doesn’t the built-in features work for you? Provide us with a relevant URL so we could investigate the issue.
Yes, probably it worked, but as we mentioned previously, this plugin isn’t supported by Impreza hence we don’t provide support for it, it’s always better to use built-in features instead of using some plugins.
Hi,
menu and the Grid and Grid Layouts are related yes! Grid and Grid Layouts use the Wordpress menus and are directly influenced by their codes. You know more than I that just a fragment of a code can break an entire website.
I do not want support for the “Shortcode in Menus” plugin, I would like a solution to the problem in the menu that “Template Impreza” causes and you know it exists. If this is fixed the problem with the “Shortcode in Menus” plugin will be solved automatically. Everything works fine with version 4.10.3 of the Impreza Template and the standard Wordpress template.
Anyway could you tell me when will they fix the problem in the Wordpress menu?
Hello,
As we wrote previously, it will be fixed in one of the next updates. Stay tuned for updates on the changelog page.
Until it’s fixed, you can use a built-in feature, add your shortcode to a text widget, add this widget to some widget area, then add this widget area as a menu item. Doesn’t it work for you?
Append next code to functions.php of your child theme
add_action( 'admin_init', 'child_dequeue_scriptaculous', 100 );
function child_dequeue_scriptaculous() {
wp_dequeue_script( 'scriptaculous-dragdrop' );
}
Let us know if it helped.
Hi,
with the fragment you gave me, made the console errors disappear, ok. But to “Add to menu” another error appears in the console: .../wp-admin/admin-ajax.php 500(Internal Server Error). 
Before I failed to save the menu it only showed the fatal error and stopped. Now I am able to save the menu and receive the same fatal error as before:
[Fatal error: Uncaught Error: Call to undefined function limit_characters () in .../wp-content/themes/Impreza/framework/functions/meta-tags.php (69): apply_filters ('the_content', '[shortcode] ') .
Hello,
Impreza didn’t call limit_characters() in meta-tags.php so this error rather related to your third-party plugin. Ask authors of your plugin to fix the issue.
Hi,
the above test was on localhost. And I also tested on a web site with hosting and the problem did not appear…
I wanted to know if the fragment you gave me will leave something without working?
Anyway, I appreciate your help!
Everything works as before, we’ll add this fix in the next release.
Let us know if you have other questions.
Try using SVG in header builder > image element. You will get this in console. PNG works fine.
Uncaught TypeError: Cannot read property ‘url’ of undefined at $usof.field.<anonymous> (usof.js:1383) at n.t.success (load-scripts.php?c=0&load[]=jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-position,jque&load[]=ry-ui-dialog,wpdialogs,hoverIntent,common,admin-bar,suggest,wp-ajax-response,jquery-color,wp-lists,jquery-ui-sortable,postbox,jq&load[]=uery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,underscore,word-count,post,svg-painter,heartbeat,wp-auth-check&load[]=,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,shortcode,backbone,wp-util,wp-backbone,media-models,wp-plupload,wp-med&load[]=iaelement,wp-api-request,media-views,media-editor,media-audiovideo,mce-view,imgareaselect,image-edit&ver=4.9.5:416) at i (load-scripts.php:2) at Object.fireWith [as resolveWith] (load-scripts.php:2) at n.<anonymous> (load-scripts.php?c=0&load[]=jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-position,jque&load[]=ry-ui-dialog,wpdialogs,hoverIntent,common,admin-bar,suggest,wp-ajax-response,jquery-color,wp-lists,jquery-ui-sortable,postbox,jq&load[]=uery-ui-menu,wp-a11y,jquery-ui-autocomplete,tags-suggest,tags-box,underscore,word-count,post,svg-painter,heartbeat,wp-auth-check&load[]=,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,shortcode,backbone,wp-util,wp-backbone,media-models,wp-plupload,wp-med&load[]=iaelement,wp-api-request,media-views,media-editor,media-audiovideo,mce-view,imgareaselect,image-edit&ver=4.9.5:418) at i (load-scripts.php:2) at Object.fireWith [as resolveWith] (load-scripts.php:2) at y (load-scripts.php:4) at XMLHttpRequest.c (load-scripts.php:4)
Hello,
This is a complicated question, a good one for our smart guys from our forum support team. Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so they could investigate the issue.
Thanks in advance!
Hello I have a problem, I have created a megamenu in a language. and it has worked perfectly for me But when adding a new language and creating its corresponding menu with Mega menu the other does not take the css.
regards
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Just installed and slider is not showing when i imported the demo data! [rev_slider_vc alias=”home”]
Hello,
Please make sure you installed WPBakery Page Builder. If it’s installed, create a ticket on our Support Portal so our support guys could investigate the issue.
Let us know if you have further questions!
Hello,
Please help me with below 2 points:
1. How can I have a boxed style layout for a specific page?
2. I would like to have a custom background image for an page. I have tried via the page settings on top right corner adding below css, but it does not change the background image.
How can I change the background image for a specific page? I don’t wish to add a raw and change the background image as then will lose many other subsequent raw settings.
body { background-image: url(”/wp-content/uploads/bg.png”); }
Please see screenshot:
http://take.ms/SLUYWPlease advice.
Thank you
Hello,
1. Unfortunately, Boxed layout can’t be applied to a particular page, you can enable it globally at Impreza > Site Layout. But you can hire a developer to implement this feature for you.
2. Each WPBakery Page Builder row has it’s own background color so there is no way to see your custom background because it will be hidden by row backgrounds. You can create a ticket as Customization and our developers will provide a solution when they have some spare time.
Let us know if you have further questions.
Hello,
Thank you for your reply. Ok I understand, I will contact the team.
This is still one of the best wordpress themes ever made.
Thank you.
regards,
Hi! Will the theme meets requirements of GDPR before 25th may? Concerning Google Fonts, required Plugins, etc.?
Hello,
Impreza itself meets GDPR since it doesn’t collect any data. You can download the desired Google Fonts here https://fonts.google.com and apply them using this guide https://help.us-themes.com/impreza/faq/#q1 bundled plugins also don’t collect visitors data, just don’t use Google Fonts in elements.
Let us know if you have further questions.
Ok, thank you. I just wanted to make sure.
Hi. I would like to remove the date and time from the portfolio page permanently. How can I do that ?
Hi,
Provide us with a relevant URL so we could check that.
Thanks.
Hi, can’t login to the support with envato account. API display a blank page Need support to translate “Read more” button, i have found many results on support but i need to log in to read it …
Hello,
Our developers working on a fix. Sorry for the inconvenience.
Thx, waiting to hear you soon
Appeared that Envato is under maintenance https://build.envato.com
We are performing routine maintenance on this site beginning at 05:30 UTC on Wednesday 18 April. Please try your request again soon!
So we should wait for Envato, once the issue is fixed, you’ll be available to log into Support Portal.
Great, thanks for your reply. Hope it will fixed soon
You can translate these buttons using this guide https://help.us-themes.com/impreza/translation/translating/#what-i-need-to-translate-impreza-to-other-language-
Let us know if you have further questions.
I already tried, my wordpress is set to english on settings but the button “read more” still display “En savoir plus” (french)
Even if i delete fr_FR.mo & po files it’s still in french.
I have found many results on support plateform like :
"Read More" button not translating into Spanish resolved
Read more buttons don't translate since last update resolved
Translation does not work in Contactform or Read more resolved
i think i could found why my read more button is not translating into theses topics …
Please share a relevant URL.
Thanks.
Here it is : http://yourpublicvalue.org/blog/
Provide your WordPress admin credentials via this contact form so I could take a look.
Thanks.
It’s sent
thanks
Appeared that there was a custom Grid Layout, go to Impreza > Grid Layouts, open this layout in the editor, hover over Buttons element and click on edit button, once window appeared set the desired button text.
Let us know if you have any further questions.
Great ! Thanks a lot !
Eheh it’s the all brand new Grid Layout from Impreza 5.0
I’ll keep that in mind for next time
Hi, I am an unable to activate the theme. I get the following message: ‘api.envato.com is currently unable to handle this request.’ HTTP ERROR 503. I get the same message when I try to log a ticket on your support forum. Thanks in advance.
Done.
Appeared that Envato is under maintenance https://build.envato.com
We are performing routine maintenance on this site beginning at 05:30 UTC on Wednesday 18 April. Please try your request again soon!
So we should wait for Envato, once the issue is fixed, you’ll be available to activate your license.
Sorry for the temporary inconvenience!
Should be working now, please check again.
Hi, can you tell me which web is my license used on?
Hello,
Visit this page to manage your licenses https://help.us-themes.com/user/licenses/
Let us know if you have any other questions!