23226 comments found.
Hi! I updated the theme. Althouth, terms such as checkout, view cart, Billing details, Order Review and some terms arround the shop are still in inglish. It was working normally in other language before I update recently. How can I change it. Please, help because my clients are visiting continuosly my shop….
Hi,
Have you used any plugin for translating your site ? And in which language your site was translated ? you can again translate your site easily just by uploading translation files to wp-content/languages/themes so please contact us through our support system we will provide you the latest translation files.
Thanks.
No I did´nt use any plugin. I translated it manually in Portuguese Language. So I´ve just uploaded it using the metod above, but it does´nt change! Please, help me..
Hi,
Please contact us through our support system so we will check and solve the issue for you.
Thanks.
Hi, Paste the link, please!
Hi. Paste the support link, please|
Hi,
Please contact us through our support system just by clicking the below given button.
Thanks.
Can I use it in Spanish?
Hi,
Yes you can make your site in spanish by just uploading translation files to wp-content/languages/themes so please contact us through our support system we will provide you the latest translation files.
Thanks.
I just Installed Mail poet but the home page popup is not showing the form and the full image well. How can i resolve this?
Hi,
Can you please share the screenshot of your issue and also the iIve URL of the page where the issue occurs.
Thanks.
i was building on an offline server
Hi,
Without checking your site how can we provide you the solution for that because we are not facing the same issue at our end. So please make your site Live and provide us the Live URL or if possible now then please share the screenshot of your issue with us.
Thanks.
Hello,
I can’t seem to find the translation for the welcome message and other theme options, is this possible in the theme with WPML installed?
Thanks,
Hi,
Those words are Custom text and you have to translate those by translating the String please read and follow the instructions in this doc: https://wpml.org/documentation/getting-started-guide/string-translation/ hope your issue will solve if not then contact to WPML Support they will solve it for you.
Thanks.
Hey PT-S,
Presale question please.
I need Woo oriented theme and I have long product titles. I need to know if would long titles and difference in title length will cause Product Archive page boxes to be different height.
Or, would it be that, if product title is long, lets say >130 characters, it will be trimmed and not displayed completely and thus preserve the same row height.
When I edit HTML through Elements, I get the following:
https://imgur.com/tzxZHWMYou can see that by extending titles the column equal height is broken. For Google Feed product titles can be up to 70 chars long. But in some cases this limitation needs to be exceeded.
I would like for all the columns to remain equal in height. Two rows of text for title would suffice and than anything longer should be trimmed ether through CSS or JS.
Is this supported or would I be forced to edit CSS and set white-space and text-overflow?
Thanks guys.
Hi,
First of all thanks for showing your interest in Porto WordPress.
You are absolutely right when the title of the product gets longer the size of the Product box gets bigger also on the Product archive page.
And yes you can easily make the whole product’s boxes on archive pages equal in height by using simple CSS.
After purchasing the Theme just contact us through our support system we will do it for you.
Thanks.
I currently use this theme and it’s ace, but I’m looking to purchase again for another site. The only thing that I need to change is the way the menu operates on a mobile device. Currently the visitor has to click the little drop down arrow to show the next sub-menu, however, I wondered they could simply click the text label instead of the small arrow? This will be another wordpress site.
Hi,
Sorry to say that but this is not possible with the help of Theme Options as you know that the Parent menu item of the sub menu items is also a Link so when you click on the link it opens the particular URL has been set for the Link. The functionality/feature you want is Possible with the help of Customization. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional service.
Thanks.
I bought your theme 2 times and everything is fine, but there is a task to make a popup contact form. Made through” Porto Modal Box ” widget but I can not understand how to make the window closed by clicking on the overlay?
Hi,
When you are setting a Porto Modal Box element you will find display modal setting in the Element setting: http://prntscr.com/jbtu65 and you can see that there are three possible ways to Pop up the Modal Box right and when the Modal box Pop up you will find something like this: http://prntscr.com/jbtuzf so just click anywhere on the Pop window the model box will be closed and also the cross button appears when the Modal Box Pop up you will also close the pop up window by clicking on that cross button.
If you have an issue then contact us through our support system so we will check and solve it for you.
Thanks.
Hello !
I want to buy this wonderful theme, but I can not email you with some questions
It already supports RTL to arabic true?
Is there a demo like the one before us here to ride the home page of the site like a trial version for those who have no experience in this?
Wait your reply Quickly Scaring 
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, our latest Theme is fully compatible/supports with RTL for Arabic and Sorry to say that there is no trial version of the theme for any kind of testing but you can test/check our Live Demos here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Thank you for your response but I just want to know when buying Porto Can I install the version on my site as a main page as shown in front of me now or is there an import of the demo files? Or what about installing the template on the my hosting.
Or in a slightly clearer sense Is there an import and installation of the demo files for porto1 as it is on here in the main page in my site? I want to install it on my site as it is and I do not have experience in it. Is there any help? my email : netlinework@gmail.com
Hi,
You can import any demo on your site by just one-click installation easily or if you want to use the single page of any demo on your live site then you have to install the Theme on Localhost and create a fresh new page on your live site and then go again on your local host copy the particular page code and paste it to your newly created page on Live site you will find the particular page included on your Live site.
After purchasing the Theme just contact us through our support system with your site Login details so we will install the Theme and particular demo for you on your Live site.
Thanks.
I want the Slide Show from Porto Shop 2 to Porto Shop 1. Can we do this?
Hi,
Yes you can by following the steps that I told you above or after purchasing the Theme contact us through our support system we will do it for you.
Thanks.
WPBakery Visual Composer is not activating. When i tried activating it gives me blank page and still not activating. It’s making it very difficult to download theme demo
Hi,
This is because of your server requirement not meet the latest Theme and Plugins minimum requirement so Please check your site System Status from Porto >> System Status and make sure that not a single label there has the red background if yes then ask your hosting provider to solve it first after that go to Porto >> Plugins and install/activate all the required/recommended plugins and then install any demo hope you will not find any difficulty. You need to agree to the following requirements.
Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.RECOMMENDED PHP CONFIGURATION LIMITSMany issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32MThanks
Have a nice day
I have done that and the changes above but still the WPBakery Visual Composer will not activate… How to i activate the visual composer in order to download demos?
Hi,
If you are still facing an issue then we have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
This is the error it has generate
Warning: require_once(/home/content/n3pnexwpnas04_data02/87/41776687/html/wp-content/plugins/js_composer/include/classes/core/interfaces.php): failed to open stream: No such file or directory in /home/content/n3pnexwpnas04_data02/87/41776687/html/wp-content/plugins/js_composer/js_composer.php on line 173
Fatal error: require_once(): Failed opening required ’/home/content/n3pnexwpnas04_data02/87/41776687/html/wp-content/plugins/js_composer/include/classes/core/interfaces.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/n3pnexwpnas04_data02/87/41776687/html/wp-content/plugins/js_composer/js_composer.php on line 173
I have solved it…
Sound’s Great! ☺
Hi, I wrote to you in the support forum, but there was no feedback. I look forward to your return. This is an urgent problem.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And Tomorrow we solved your two issues and rest will be solved by today and you will get the reply f your ticket once your issue will be solved until that please be patience as need to solve all the other customers tickets/issues as well.
Thanks for your understanding.
Hi dev…please give me a simple solution to edit this table on product woocomerh,pic https://prnt.sc/jar3qu. because all demo its same. and i dont now how to edit
Hi,
The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement.
Thanks.
Hello, I translated the word “search” into both files (porto-bg_BG.mo and porto-bg_BG.po) by replacing it with “Търси в сайта” and I did not have any effect on the site?
Hi,
Did you check your site after removing the cache and deactivating the Language Plugin if you have installed on your site?? If not then please check it and if your issue will not solve then contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
Plugin I do not use. Unfortunately, it did not.
Hi,
Please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
Already did. Thanks.
Hi, some questions..
This theme accepts pagseguro payment?
Is it possible to change US$ to BRL ?
thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. As you know that we have used Woocommerce plugin in our Theme and Woocommerce has its default functionality of payment methods but if you want to use pagseguro payment method you can use it although we have not tested this method/plugin yet with our latest Theme.
2. Yes you can change the $US to any currency as per your requirement from Woocommerce >> Setting >> general >> Currency: https://prnt.sc/jaoaqt you can more read about it here: https://docs.woocommerce.com/document/shop-currency/
Thanks.
.
sorry for my english…
Question 1. If I have three different sites, can I use this theme? Or I have to buy it three times?
Question 2. Is everything OK with cyrillic here?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though). It means if you created multisite installation or subdomains of the main domain then you only have to purchase the single license or if you want to use three different domains then you need to purchase the three different license one for each.
Example: Like there are two subdomains example1.mysite.com and example2.mysite.com, example 1 and example 2 are subdomains and mysite.com is the main domain so in this case you only have to purchase the single license for it.
OR
Like there are two main domains mysite1.com and mysite2.com then you have to purchase the two license for each of the domain.
you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Hope it is clear now.
2. Yes, Our latest Theme is OK with Cyrillic script.
Thanks.
And if I use on three my sites, will you scold me very much? 0:-)
Hi,
License Policy is not in our hand it is in Envato hand and as I told you above that you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thanks.
Hi Porto support. I have suddenly gotten this error on my checkud when they press pay. shipping_address[name]: is empty Came out of nowhere… Didnt do updates or anything to trigger it.
Hi,
Please try once after deactivating your site all the third party plugins and check your site after removing the cache it looks like the third party plugin confliction issue hope your issue will solve.
I tried at my end but do not able to produce such type of error/issue so if your issue will not solve after trying the above solution then we have to debug your site and for that you have to contact us through our support system with your site Login details.
Thanks.
Good morning, by getting the license of these themplate, can I use it on several sites? or only for a single site?
Hi,
First of all thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of the number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license. Thank you.hello how to tranlate header contact info:
- About Us
- Contact Us
- (123) 456-7890
with qtranslate X for example thank you
Hi,
Please read the documentation here about the custom Field Translation method with qTranslate X plugin: https://qtranslatexteam.wordpress.com/faq/#HowToTranslateCustomFieldsIf you will face any issue, please ask the plugin author to guide you properly, we only give our dedicated support for the theme related issues not for the 3rd party plugins.
Thanks
Feature request.. I have been using the product / archive infinity scroll for a while and found that sometimes it could take a little second before the loader icon appear and also because of color and size icon is difficult to see, especially in mobile devices and this lead customers to move on for another category before they actually has seen all products. I changed size and color of the loader icon and things got alot better BUT i think that an option as used with many of the bigger webshops would be a good idea. Add a button with text “LOAD MORE PRODUCTS” using ajax would be a great addon. Then users always will be aware that category has more products.
Hi,
Thanks for giving us very nice suggestion and I am forwarding your suggestion as a feature request to our development team and they will look through it in future coming updates.
Thanks.
hi there, a presale question. On the single product page, there are information tabs. Can i change the number of tabs and the name of those tabs? If yes, please provide screenshots. In the demo there are “descriptions, size guide, additional information and custom tabs etc” As I would like to rename/hide/add custom tabs, would it be possible? Very interested in the theme though.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Description, Additional Information and Reviews are the default Tabs of Woocommerce and you can change the name or hide those three tabs by using simple snippet Woocommerce provided. Please read this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/ if you will not do that we will do it for you and the tab named Size Guide is the Theme created tab you can remove or rename it from Appearance >> Theme Options >> Single Product: http://prntscr.com/jaeqs4 and also you can created the Custom Tabs as per your requirement when you created a Product: http://prntscr.com/jaes0i
Thanks.
Hi! I have a question for you. On mobile, when I tap on the mini cart icon, the cart pops up, but if tap the icon again, the cart doesnt dissapear. I thought this was a problem with my page, but im looking through the porto demos, and it looks like it was designed like this. Is there a way to close the cart by retapping the cart icon? Are there any plans to add this functionality in the future?
Thank you!
Hi,
Yes dear you are right I have tested it and it works same as you said.
On mobile version when you tap on mini cart icon it pops up and when you again tap on it to close the popup it will not until you tap on any other section.
And I am forwarding this to our development team and they will work on it asap.
Thanks for your suggestion.
