After I followed the link, Switch language bar is on the main menu but it show only current language and I cannot change to another language. How can i fix it ?

Ah I already fixed it, I forgot check the box that I already finished translation

Thank

Hi there – for any questions on WPML – it’s best to contact them directly for support. They made the plugin after all.

Regards

Simon

Hi there

I don’t know what you’re referring to – can you submit a private ticket via the ‘Support’ tab at the top of this page, including a link to the page and a WP login.

Regards

Simon

Yes. The theme’s demo site runs on PHP7.

OK thanks, having some blank site issues when changing my php. I will look into this further.

Yoast moved the breadcrumb option with their settings. I’ve updated the theme docs, see Step 5:

1400px wide and around 500px in height would tend to work well.

Hi there

I’ve opened that link and don’t see that author/date text. Can you try it yourself in an incognito window of Chrome.

Regards Simon

You’re right, thanks for your support, it’s working ok. Denis

Great

Customizations of this nature are not provided by theme support.

You can Google for a solution or hire a developer to implement a custom solution for you. We recommend this team: http://www.commercegurus.com/go/customization

Regards

Simon

Hey the visual studio provided by you is not working properly I wanted to add a row and wanted to divide it into a column, but the thing is I could not add a row with elements provided else everything is working plzzz help me with this

Hi,

For issues like this please submit a ticket as you’ve previously done to support@commercegurus.com

Please include your WP site url and WP admin user/pass along with the specifics of what exactly isn’t working (that you can see working elsewhere) and we’ll take a look.

Colm

Edit a row – by clicking the pen icon at the end – under ‘Type’ select ‘Full width – no container’

Simon

Replied via the email you also sent.

Simon

Hi there

Can you check the ‘LayerSlider Settings’ panel and the ‘Default Options’ tab – the background image should be set to ‘Cover’.

Regards

Simon

Hi there

Try adding this line to: Appearance > Customize > Additional CSS:

.activate-mobile-search { display: none; }

Regards

Simon

thank you.

i want to change news post title background image

My feature image is override my default image in post header. I didnt want that. I want my default image shown in every post header. How to differ both images.

So you want every news post to have the same image? Not the featured image assigned to it?

I guess you could use some custom css to force the page header to display the same one.

You’d add this to Appearance > Customize > Additional CSS, replacing the image path with one of your own.

body.single-post .cg-hero-bg {
    background-image: url(https://themedemo.commercegurus.com/factory/wp-content/uploads/sites/47/2015/11/open_office_pic.jpg) !important;
}

Hi there – the only ticket we have from you came in an hour ago which we’ve replied to. We’ll continue the correspondence over email.

Regards

Simon

Hi there – for support questions please submit a ticket via the ‘Support’ tab at the top of this page, including a link to your site.

Regards

Simon

Hi, I have sent in details in support. Please rly asap.

Hi there, your emails are still not coming through. Try creating an account and submitting a ticket via this link:

Hi there,

I don’t see a message from you. Be sure you’ve sent it via the ‘Support’ tab at the top of this page.

If you’re referring to the LayerSlider on the homepage, ensure you’ve followed the last step of the install guide:

Best

Simon

Hi there,

there is no function called get_secondary_title() in the theme – if you are customizing the theme for your specific requirements you should do this via a child theme – we provide one with the main theme zip package in a subfolder called /childtheme

you would then need to copy multiple files from the main parent theme as relevant to your requirements and add and style this function based on whatever plugin you’re using that requires it.

Best, Colm

Hi Best, Colm

ok. sorry sorry I’ve told you the wrong way

“secondary title” This is Wordpress plugin. This plugin change page title.

I use “secondary title” plugin in Factory Theme. They say; this code <?php echo get_secondary_title(); ?> include in theme.

So I looked at the function.php can’t find where to place this code.

I hope I understand myself.

Thank you

Hi there – you’d need to review the plugin’s documentation and contact the developer of it if necessary.

You shouldn’t ever edit a theme’s functions.php file directly – I’d imagine that code snippet would be added within a child theme template override but the developer can confirm that.

Simon

Hi there, This account is not registered as a buyer of the theme.

Please submit a ticket via the ‘Support’ tab at the top of this page, including your theme purchase code.

Instructions on how to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-can-I-find-my-Purchase-Code-

Simon

How can I register it? I have the purcase code

You did not buy Factory. I’ve taken a look at your site link – that’s a completely different theme to this.

Hi there

1. Just remove that background image from the row on the homepage. It’s on the ‘What has been said’ section. Click the pen tool – go to Design Options – Background image and remove it. It can be replaced by a flat color or the same image so long as you upload it first to your own media library and reference that path.
2. Update the theme to the latest version. Once updated, also update Visual Composer.

Theme update guide: https://commercegurus.freshdesk.com/solution/articles/5000630667-how-do-i-update-the-theme-

Regards

Simon

Hi there – I’m not sure which header button you’re referring to. You’re also not registered as a theme buyer. You can submit a ticket via the ‘Support’ tab at the top detailing more information.

Simon

Strange because I have bought this theme some months ago

I’d look again at your purchase receipt and the author name – there are a number of copycat imitations of Factory.