13772 comments found.
Hi, I uploaded the webm videos for homepage slider (Fullwidth Easy Slider) , but it wont auto-play. Can you please advise.
Thanks
Hi,
Please see my reply below 
Regards, Yigit
Hi, just passing by to say thank you for the theme. You guys rock! Full of features, amazing and massive support, differently of other themes, you guys give all the information here as we ask. The new update with the gradient colors is awesome. Thank you and Cheers from Brazil!
Hi,
Thanks a lot for your kind words! We are happy you liked Enfold 4.3 update 
Regards, Yigit
Hello. Kindly, does your theme support PHP 7.1?
Hi,
Yes, Enfold is compatible up to PHP 7.2 
Let us know if you have any other questions!
Regards, Yigit
Is your theme AMP ready? Any ETA about AMP compatible version. Thanks
Hi,
Currently, no however we are planning to make it. Recently we have released Enfold 4.3 (which was a performance update that you can read more about here – https://kriesi.at/archives/enfold-4-3-performance-update ) and made major changes on theme structure which will make it easier for us to make Enfold AMP ready 
Let us know if you have any other questions!
Regards, Yigit
Regenerate Thumbnails does not change the image size on the Products Slider. Please provide direct to the theme code that controls the height of the images on this slider.
Update has broken my site. Dashboard is completely inaccessible, Can see home page, but styling is broken, functions not working. Already disabled all plug ins. No help.
I am using a Enfold Child theme. Does that need to be updated? Is that the problem?
My host says server logs say this:
PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/sites/www.haroldmansfield.com/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /var/www/sites/www.haroldmansfield.com/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8
What is the fix?
Hi,
Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes folder via FTP and delete events_countdown.php file. It is duplicated.
Alternatively, you can delete /wp-content/themes/enfold folder and re-upload it via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
If you have any other questions or issues, please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
please help me 
Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/guest242/public_html/adrianagiangrande.it/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home/guest242/public_html/adrianagiangrande.it/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8
Hi,
Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes folder via FTP and delete events_countdown.php file. It is duplicated.
Alternatively, you can delete /wp-content/themes/enfold folder and re-upload it via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
If you have any other questions or issues, please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
Hi! Great theme but when I update theme, my website does not open (error 500 from domain). Work only wp-admin panel.I have to make my website from backup with old version of theme
PS. I have used ver 4.2.3 before updating
Hi,
Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes folder via FTP and delete events_countdown.php file. It is duplicated.
Alternatively, you can delete /wp-content/themes/enfold folder and re-upload it via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
If you have any other questions or issues, please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
The speed increase in the latest version is just outstanding. I’m using the theme with WP Fastest Cache plugin, and the website flies on PHP 7.1 / WordPress 4.9.5. Highly recommended update!
where is your 3 May 18 changelog?
Hi,
You can check it out here – https://kriesi.at/documentation/enfold/enfold-changelog/
If you have any other questions or issues, please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
BUG REPORT: Background video in color section is not working with latest update—I’m using a self hosted mp4
Hi,
Please firstly make sure you are using Enfold 4.3.1 – https://www.kriesi.at/documentation/enfold/updating-your-theme-files/. If that too does not help, could you please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
Dear Kriesi! I am working on the one-page Enfold and it’ss going ok. The standard email form wich i placed with Avia does’t work, when i fill out the form the send button doesn’t work. Downloaded contact form 7…..doesn’t work either but when i have the theme email form and below the contact form7 the theme form works. What am i doing wrong? Please help. Many thanks Best regard Menno
Hi,
Could you please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit
I have had problems with Enfold all this year when using Gravity Forms on the site. The problem is that the visual editor is not accessible in Gravity Forms when you create GF notifications – only the text editor (HTML editor) is available.It works fine with other themes but has problems with Enfold. I have now paid a coder to fix the problem which he did within an hour.
He just added the following code to the child functions.php. Now there are no more problems in using Gravity Forms with Enfold – I wish I had taken action in getting it fixed earlier.
// Fix GF visual editor function ww_remove_enfold_ls(){ global $pagenow; if (( $pagenow 'admin.php' ) && isset($_GET['page']) && isset($_GET['subview'])) { if(($_GET['page'] ‘gf_edit_forms’) && ($_GET[‘subview’] 'notification')){ remove_filter('mce_buttons', 'ls_register_mce_buttons'); remove_filter('mce_external_plugins', 'ls_register_mce_js'); } } } add_action('init', 'ww_remove_enfold_ls', 999);
=====It might help to incorporate this in a future update.
function ww_remove_enfold_ls(){ global $pagenow; if (( $pagenow 'admin.php' ) && isset($_GET['page']) && isset($_GET['subview'])) { if(($_GET['page'] ‘gf_edit_forms’) && ($_GET[‘subview’] == ‘notification’)){ remove_filter(‘mce_buttons’, ‘ls_register_mce_buttons’); remove_filter(‘mce_external_plugins’, ‘ls_register_mce_js’); } } } add_action(‘init’, ‘ww_remove_enfold_ls’, 999);
Hi – Hope you can help
I know my support time has expired. But I am still using your theme, and now there is a error in the header area:.
The text says:
“Warning: include(/var/www/bringaway.dk/public_html/wp-content/uploads/avia_fonts/Flaticon/charmap.php) [function.include]: failed to open stream: No such file or directory in /var/www/bringaway.dk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488
Warning: include(/var/www/bringaway.dk/public_html/wp-content/uploads/avia_fonts/Flaticon/charmap.php) [function.include]: failed to open stream: No such file or directory in /var/www/bringaway.dk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488
Warning: include() [function.include]: Failed opening ’/var/www/bringaway.dk/public_html/wp-content/uploads/avia_fonts/Flaticon/charmap.php’ for inclusion (include_path=’.’) in /var/www/bringaway.dk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488”
can you tell me what to do?
Best regards
Henrik
hello, I have a problem, I created a table, in the desktop version I see everything ok, but in the mobile version, I do not see the row of buttons, how can I make the buttons visible?
sorry do u have a news???
Newest performance update, WPML + Fullscreen slider -> Doesnt work.
In all languages except the base language the fullscreen slider doesnt work anymore since the last update.
Here’s what the console says:
Uncaught TypeError: Cannot read property ‘url’ of undefined at i.AviaSlider._preloadSingle (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:37) at i.AviaSlider._bgPreloadImages (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:36) at i.AviaSlider._init (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:33) at a.fn.init.single_callback (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:33) at i.AviaPreloader.trigger_loaded (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:17) at i.AviaPreloader.checkImage (avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:17) at avia-footer-scripts-88c9fdf17af775ba67994c932555c586.js:16
Hey there, after updating to the latest Enfold Version, the LayerSlider on our frontpage just doesn’t show up anymore. Any ideas?
Update: It was a problem with BWP Minify… Problem solved.
Is there a way to remove the preloader logo for a specific page?
Hey Enfold’s team! Just a word to tell you than as always this update (4.3) is so nice! The theme works like a charm and it’s really nice to work with. Thank you!
Hi. I need help. How can i dalate search bar(icon) from menu.??? I can not find in Enfold theme options!
Hi,
Please go to Enfold theme options > Main Menu and uncheck “Append search icon to main menu”.
If you have any other questions or issues, please start a thread on our support forum – https://www.kriesi.at/support/ 
Regards, Yigit