740 comments found.
Hello, I just installed your theme but it doesn’t show any of my products, only shows whatever you have as default. In your documentation, it says “Note: After install demo, you still need config to show product because some section need product or banner or collections so you need choose it again.” I’m not sure what this means or how to do it as there were no instructions on how to do so. Please help thank you.
Hi, you need go to Customize > Section and choose your product collection, upload banner…do something to config the layout to show your data instead default
Thanks
Hi,
Thank you so much for creating a wonderful and stable theme. It has been easy to set up and working beautifully.
Can you recommend the best app to use with the Basel theme that allows further product customisation e.g. Personalised T-Shirt (I want the customer to enter the word they want on the t-shirt or for the customer to upload a file). I have tried some of the Shopify apps like Infinite Options by ShopPad & Product Customizer but they don’t seem to be compatible with the Basel theme. Many thanks.
Hi, false alarm. Problem solved. I had to log out of shopify to be able to view the customisations. Many thanks.
Wonderful, I’m glad that you are good with the theme now 
Thank for your review, please let me know if you need any assist 
have a nice day
Hi, I’ve recently starting seeing this error where my nitro slider displays. Any ideas why this is happening.. https://drive.google.com/file/d/18MgTN-1J1W56K73xBMEeu6yV1Hfoh5Nc/view?usp=sharing
I think the issue come from Vimeo, you can see the website can not load http://prntscr.com/jie49w 
Please wait, I think they will back very soon
Thanks
What custom CSS code can I use to remove ‘Register’ button on account/login page?
Here is it
.header-shop .right-column .header-links {display: none;}
Thanks
Hi, I have a few questions before purchasing the theme as follows:
1. From reading the other comments, it seems like the filters are based on tags. Can the following be achieved with customisation? - Size; we have Size as Option1 Name - Color; we have Color as Option2 Name - Price; can it be based directly from the Variant Price
2. Ajax Search Bar: Does the search includes SKU search? if it doesn’t can it be customised to include SKU?
3. Can we show the selected variant SKU on the product page?
4. Our product images are square; On your demo page, the thumbnail image on collection page and image on product page is rectangular. Is there any setting to change them to square?
Thanks.
Hi,
1. Unfortunately it work with tag
2. Yes, it’s work with SKU
3. Yes, we can
4. You just need upload product image with square and it will show correct
Thanks
Did you made any decision on our theme?
I want to display text like this on my products, please suggest – how can I do that?
https://drive.google.com/open?id=1mnBri5SfmqNpYnLPB3seIAxqPUiij2zLYou need customize by write your HTML and CSS for it 
Thanks
Hi, please use this custom CSS
.cart-widget-side a.button.checkout.wc-forward {
display: none;
}
Thanks
What custom CSS can I use to hide tabs section in product pages? https://prnt.sc/jgjlql
Please use this CSS
.product-tabs-wrapper {display: none;}
Thanks
Hello, can I please have the code for the new fashion store home page layout? I have been trying for about 45 minutes to to import it but nothing happens, it seems as if file is missing, can you please just email me the codes or tell me where in the files they are located so I can copy them? thank you much sales@diorbella.com
Answered
Hi there,
I am considering buying this theme, just a few quick questions about the custom tab in the product page. It is not clear to me:
1, if i can create additional tab that is unique to a specific product? 2, can the tab support HTML and multiple videos (youtube links) ? 3, can the tab options stick to the top when scrolling down?
Thanks!
Jessie
Hi, thank for interesting with Basel
1. Yes, you can create unique tab for specific product
2. Yes, to use custom tab, you need enter your HTML here
3. I am not sure understand, can you please make more clear for me ?
Thanks 
Thanks for the reply! For the last question. Here is a product page example: https://www.bhphotovideo.com/c/product/1274705-REG/canon_eos_5d_mark_iv.html when you scroll down, no matter how long the description is, the whole tab menu will stay on the top of the page, you don’t have to scroll back up to switch different tab. I highlighted the tab menu which stays on the top of the page when scrolling down: https://drive.google.com/file/d/1uW4t1HMEiSQJD20mUE7tuPZRaouoNIza/view?usp=sharing
Can your theme have that function?
Thanks!
Unfortunately our theme doesn’t support it, it require customize
Thanks
Hope you still go with us 
Will version 2.0 have the EU’s GDPR compliance requirements embedded? I didn’t see anything in the change log about it. If not, are you planning to support these requirements? Will you have a release prior to the May 25 deadline?
Hi, can you please email me with more detail about this features ?
Thanks
Hi Sorry for annoying posts last question as I believe this can be helpful for others as well. When uploading a product and variants. We uplod default image and variant images. But the image that pops up first when you open product is the first variant not the default. How can we make it so when opening product it is the default picture that shows first not variant image. Thank you
Can you plz contact me to the4studio.net@gmail.com with store url and make more clear for me by screenshot ? Thanks
How do you edit button on products pages instead of ADD TO CART to be..VIEW PRODUCT..so they can go to product page? Thank You https://ibb.co/kFZRr7
You can go to Theme Language and search the text ADD TO CART and change it to VIEW PRODUCT
Thanks
Hi i spoke to shopify as well so i dont post to many questions but they said this has to be done by theme developer..we have the theme.. We have 1 product per collection..so we want to link colelction to go directly to product page not product list..please advise how to do this..thank you
Go to my page diamondrosebox.com / password diana
when you click one carat collection i want to go here:
https://diamondrosebox.com/collections/the-one-carat-collection/products/red not here: https://diamondrosebox.com/collections/the-one-carat-collectionHi, your password is incorrect, can you help me check it ?
Thanks
how to show random products in collection instead of same products like this :-
https://drive.google.com/open?id=15Suy9K96qLXGFHyUwtfgxcbIbCSFFAk-how to show brand gallery like this :-
https://drive.google.com/open?id=1hgdzsZaVCex87GvA3h_GL8TUr2OAZvflHi, currently we only support show brand logo like this: http://prntscr.com/jelj2i and you can use by add this section: http://prntscr.com/jelixa
Regarding show random products, it require customize because Basel doesn’t support it 
Thanks
Please suggest how to create buttons like the screenshot here – https://drive.google.com/open?id=115cST5WPBMGFyPiZ7sTZKXK_08qWSX5N
Hi, you need write the CSS to have the button like that 
Thank you so much
Nitro Slider is not working…..it won’t show up anywhere..just shows blank area
see the screenshot here:- https://drive.google.com/open?id=1xtvY1q0xsJ2Iu1U-0zsmhENwka75AQZD
Can you please create staff account for my email the4studio.net@gmail.com ?
Thanks
SENT INVITE ON THE EMAIL
Hi, I can not see Online Store in your theme, please accept permission for me 
Thanks
see attached screenshot – you have full access -
https://drive.google.com/open?id=1SKQnvsp6HjRfGKKI460ZGYbz-Q1vO23JI just checked and I see this file come from your app make slider not working https://prnt.sc/jdx78g . Can you contact hulkapp, please
Thanks
Hi I am not able to modify the google map visit our store block or remove it
Hi, please remove the map config here and Google map will hidden http://prntscr.com/jdjapj . Fell free to let me know if you need any assist
Thanks
Sorry I was talking about removing the black block on the map were it says visit our store
Hi, please remove the config for this block http://prntscr.com/jdwmg4
Thanks
Hi, i am interested in the theme
However, i am looking for a product tag that will hang like this http://prntscr.com/jb6ithIt’s available with Outstock theme but i will like it on Basel if you could implement
Hi, we have SALE label for product list, you can see it here http://prntscr.com/jcahtz http://prntscr.com/jcahyj
Thanks
Did you made any decision?
yes, i decided not to go with you. Obviously you support product tag. But my ask is for the product tag design to be like my screenshot. What you replied = no.you can’t
It can be done with some customisation if you really purchase our theme. You an hire us for this and we will do it for you with small fee
Hi there, can you hide/remove the product quantity option on a product page? Is it possible to have a dropdown product select option like here -> https://www.onnit.com/ketobox/
Also where do you change the header / sticky header background colour? You have easy option to change footer but not header items…
Hi, you can check this config to make it have dropdown variant http://prntscr.com/jb2od7
For header / header sticky color, here is the config http://prntscr.com/jb2pc5
Thanks 
Thanks for the help, great support! Unfortunately, that colour picker option to change the header colour doesn’t seem to work on my installation. Is there an alternative way to change the header and sticky menu colour?
Can you please make more clear for me with screenshot
It will much better for me to let you know where you can config it 
Thanks