1618 comments found.
hi, I installed api key but the error map help me please
Hi,
Thank you for purchasing.
Could you please provide URL of page which has error please. I will check it for you.
Hi – are you planing on making an update to the contact form with a checkbox and link to the privacy page, so that the website visitor needs to check the box before he/she can send a message? Or alternativly how can we add a contact form with contact form 7 instead of the themes contact form?
Hi,
Thank you for purchasing.
We will look for the solution and release the update soon. Thank you for your patience.
Hi – I use this theme, but realize i can no longer update content. There is no update button when editing text. Any reason why?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi. i have same problem like this:
When I want to reserve a table, and I want to choose for how many people I’m reserving, it is only showing 1 person, you can see on my screenshot here—> http://prntscr.com/8m5smw . I try different browsers, different PC. I don’t have problem only on my macbook
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is it possible to have a menu section display more than 50 items? My client is a caterer and has many appetizer options.
Hi,
Thank you for purchasing.
Yes but it would required editing theme code. Could you please provide of menu page you mentioned so I can advise you correctly please.
Could you please open /lib/contentbuilder.shortcode.lib.php and find “max” => 50, then replace it with other number.
Hi, Save All Changes in Theme Settings dosen’t work! I can’t change the Google-Maps API Key! Thank you for your suppport
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
Hi how can i change the color colors for text links ? thank you
Hi,
Thank you for purchasing.
You can change it via Appearance > Customize > General > Background & Colors > Page Content Link Color.
Hello. I have submitted 2 support tickets but have not received a reply and it has been 3 days. The top bar on my site is not displaying on mobile and the mobile menu is not displaying properly. Please help. Thanks.
Hi,
Thank you for purchasing.
Really sorry for the delay during weekend. Our support staff replied your tickets 4 hours ago. Could you please check there. Thank you for your patience.
Hi, how can i customize the reservation form? I would add some fields and i would that ones are print, then, in the email that sends to the manager and to the customer.
Tell me only the file or where.
Thank you.
Hi,
Thank you for purchasing.
You have to edit these files for that.
- /templates/template-topmenu.php - functions.php
Thank you.
Hello, Is there a way to disallow the user to book the same day on the reservation form? The first available date should be the next day. Is this possible? thanks
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
ok! could you please tell me where is located and which file i must edit in order to try some coding there please? thanks
You have to edit these files.
- /templates/template-topmenu.php
- functions.php
Hi, when I want to install the theme, I have a 503 error. Why? And how to? Thanks
Hi,
Thank you for purchasing.
The 503 Service Unavailable error is an HTTP status code that means the web site’s server is simply not available right now. Most of the time, it occurs because the server is too busy or because there’s maintenance being performed on it.
You can read more information about it from here https://www.lifewire.com/503-service-unavailable-explained-2622940
Please contact you webhost, they should be able to solve this issue for you.
Thank you, I installed the theme with Safari (with Google Chrome it did not work on my Mac).
However, I can not install a demo.
I have this for an hour (maybe even more): https://postimg.cc/image/3oprzct6f/
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Then please let me know ticket ID.
Presale question: There is an issue on this demo: http://themes.themegoods.com/grandrestaurant/demo7/ in responsive portrait view on Ipad. I’ve seen other recent comments regarding this issue. Are you still fixing it? Thank you for your attention.
Hi,
Thank you for interesting.
Yes we are working on the issue along with new update. It should be released very soon.
Hi, I’ve a presale question…
http://themes.themegoods.com/grandrestaurant/demo1/In the first parallaxe section Can I insert one more div like “one_half last parallax_scroll” (for example an image on the text with parallaxe effect)?
Hi,
Thank you for interesting.
Yes you can add that 
great!
Hello, I tried 5 times the demo importer but it keeps loading for hours… I’m not getting any error, I have the 500M on the wp-config and installed every required plugin. Please can you assist…?
How long does it normally take for you to reply to a comment? Why do you have an option for “premium support” then? I’m willing to ask for a refund.
Sorry for the delay during weekend. Our support staff replied your ticket there. Thank you for your patience.
Bought the Theme and can’t get this Envato token to work. Like a lot of other people. Could u please do something about it???
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, I will check the issue for you.
Please let me know once you get ticket ID so I can help you quicker.
I already did 1557328 is the id
Could u please help me?
I u dont reply today I will find another theme and want a refund from this one… Support takes to long!!
Sorry for the delay during weekend. Could you please also provide FTP account so I can change theme file for you please.
Please reply it to the ticket. I can check it for you asap.
hi I installed the theme but I can not download the demos can you help me?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you
hi, I installed the theme but I can not download the demos can you help me?
Please login with your purchased account so we can continue providing support for you.
I’m having issues with the theme when viewing from an iPad in portrait orientation. Please let me know if this is a known issue and when a fix will be issued. Please see the two screen shots for reference of how the menu is being displayed. https://prnt.sc/ja5q1u and http://prntscr.com/ja5q45
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
This problem is also existing on your current demo theme which can be seen here http://themes.themegoods.com/grandrestaurant/demo1/our-menu-classic/.
It shows up when the width is around 768… prices on the far right goes missing and everything is just not laying out correctly.
Thank you very much for your info. We will check the issue and release the update soon. Thank you for your patience.
Hi, I was wondering if there was an update to this?
Hello, does the latest update address the issue I mentioned above?
Really sorry for the delay. We are working on it and will release the update very soon.
Hi there. I’m sorry to keep bugging, but wanted to see if there has been a fix for this yet. My client is understandably frustrated since the inquiry is a little over 2 months now.
Hello, is it possible to add checkboxes to the contact form?
Hi,
Thank you for purchasing.
To customise contact form fields. We would recommend you using Contact Form 7 plugin here https://wordpress.org/plugins/contact-form-7/
Hi, I have a license but it was not detected when creating an envato token. Also cant access the support forum. Kindly assist. Thank you
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
