Hi @rebecavascon!

Thanks for your interest in Jannah.

No, there is no an option for that.

if you have any more question please do not hesitate to contact us.

Thank you, we look forward to serving you!

Best Regards.

No it’s the same…

Can’t create ticket because we have to paid for your help. While I have buy your theme!

Hi @RGEDT!

Thanks for using Jannah.

We have checked your site again and the shortcodes work fine now, try to clear your browser cache

If you have any further questions or need assistance you can renew your support and create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi,

Thanks for suggestions, it is really appreciated.

I’ll pitch it to the team and see what they think.

If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Have a nice day!

Looks like it has been requested a few times so much appreciated!

Hi @bakoline!

Thanks for using Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

I also noticed on the iPad Pro (iOS 11.3.1) that the main navigation does not have the arrows next to the navigation name that allows the menu to activate the drop-down menu. Is that a setting I need to change? Thank you!

Hi @RGEDT!

Thanks for using Jannah.

Please try these common solutions:

1- Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.

2- Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.

3- Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).

4- Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.

If none of these suggestions fixed the issue you will need to create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

I will try…

Second problem, I want to put adsense ads. I put the code in the HTML tag but the ad is not displayed. Thanks

Hi,

Thanks for purchasing our theme.

Please check your Adsense settings and make sure that you don’t use any Adblock extensions on the browser.

If that doesn’t fix the issue that will need to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.

Click Here To Create An Account & Get Support

Thanks

Hi @zmdev!

Thanks for using Jannah.

Viber is already available by default in the share buttons you can enable it from the theme options page.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

The following error message appear when I try to login using Envato account.,. {“message”: “Internal server error”}

{error response_type parameter passed”}... I am still unable login with Envato account

Hi @Mathan82!

Thanks for using Jannah.

It was an Envato API issue, you can try now.

Thank you, we look forward to serving you!

Best Regards.

Hi @adogan06!

Thanks for your interest in Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @ninanina!

Thanks for using Jannah.

From the theme options page, you can choose to use a web safe fonts.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

yes,but than its not google fonts?

Hi @Youglobalize!

Thanks for using Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @linaammar!

Thanks for using Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @EveKorrigan!

Thanks for using Jannah.

As the theme use custom styles for the Review sections to match the theme styles, the Styling and Typography options are not available anymore on the Taqyeem options page.

to force enable these options, add this code at the end of the functions.php file of your child theme

add_filter( 'taqyeem_custom_styles', '__return_true' );

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hello, thank you for your answer. Nevertheless, I do not understand: you create a functional theme and very customizable, you offer yourself different versions of your theme, but remove the customization features reviews !? I bought your theme for customization, and its review system (which is the heart of my site) .. and after one year, you remove this feature! So, I bought – among other things – a feature that no longer exists? Thank you for your code to integrate, I placed it in the file you told me from the child theme folder. But it does not work. I have not options style. (I have reload server, empty cache etc.) Thank you for finding me another solution. Best Regards.

Hi @EveKorrigan!

Thanks for using Jannah.

This feature is a part of the plugin itself, not the theme and since the theme uses a custom style for the reviews sections, using the styling options of the plugin cause some conflicts and issues so we disabled it.

Use this code instead to force enable it.

add_filter( 'taqyeem_custom_styles', '__return_true', 99 );

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @lavozdelsures!

Thanks for using Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @zmdev!

Thanks for using Jannah.

Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @mainpcnet!

Thanks for your interest in Jannah.

Sorry, I am not sure I understand you correctly, if you have purchased the Sahifa theme and have a question, please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Yes, but I plan to buy it Jannah Theme.

I do not want to install the plugin (reCAPTCHA).

Support for the comment system internally (reCAPTCHA) should be added Jannah theme.

Hi @mainpcnet!

Thanks for your interest in Jannah.

The theme is already compatible with the reCAPTCHA plugin but we don’t have any plans to add it as a built-in feature in the theme.

if you have any more question please do not hesitate to contact us.

Thank you, we look forward to serving you!

Best Regards.

Hi @aeriweb!

Thanks for using Jannah.

We have checked our support center and can’t find any tickets from your account.

If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @xuandungpy!

Thanks for your interest in Jannah.

Please use our support center to open a support ticket http://tielabs.com/help/

Thank you, we look forward to serving you!

Best Regards.