562 comments found.
Hello,
Please register and open a support ticket: https://keydesign.ticksy.com/tickets/. All issues are handled on our support forum.
Is the LeadEngine theme multi-site compatible?
Hello,
Thanks for writing in! Yes, the theme is multi-site compatible. If you run into any issues, our support team will help out.
Hi, first of all. Thanks for the great theme. I’ve got a question about element ‘text rotator’. Can the rotation be adjusted to a slower rotation? And if so, where can I do this?
Hello,
Thanks for writing in! You can adjust the text rotator speed using CSS. Please open a support ticket and our team will gladly help you with it.
I have been trying to import the demo content for a client and it doesnt work, what can we do about it?
Hello,
Thanks for writing in! First of all, please make sure that your sever meets the minimum theme requirements: https://www.leadengine-wp.com/documentation/knowledge-base/system-requirements/
If issue persists, please register and open a support ticket: https://keydesign.ticksy.com/tickets/
I have been trying to import the demo content for a client and it doesnt work, what can we do about it?
Hello,
Please register and open a support ticket: https://keydesign.ticksy.com/tickets/. Our support team will gladly take a look with your install and help with the demo import.
it says its on special, yet still charging $49? pricing doesnt match up…
Hello,
The special price sale has ended last week. Make sure you follow us on ThemeForest for price updates and new items.
yes but on your website it said $39, thats clearly misleading and unfair
All prices have been updated now. Sorry for the inconvenience.
Hello, how I can use this theme for 3-4 sites? Do I need to buy 3-4 license (49$)?
Hello,
Thanks for your interest in our theme. You need to buy a separate license for each website. Please read the regular license terms and conditions here: https://themeforest.net/licenses/terms/regular
Hi,
Nice theme! Does it use Bootstrap v3 or v4? The ‘Compatible With’ section above says both, so not sure.
Thanks.
Hello,
The theme is compatible with Bootstrap v3. We have included a customized version of this script and removed the unnecessary modules. We are planning on upgrading to v4 with a future update.
I have been trying to set this up for a week. The theme still cannot be used and demo content will not import. Please help I have had an open ticket for 5 days.
Hello,
We are unable to connect with your install. Please try to re-install WordPress and the theme and get back to us. Our support team is available for help.
I setup a whole new server and installed wordpress and still cannot activate demo content. Please fix ASAP
Hello, it looks like the new social icons component is not responding appropriately to the left, center, right alignment setting.
Hello,
We will take another look with the Social Icons configs. Please register and open a support ticket if you need extra help with it. Support forums: https://keydesign.ticksy.com/tickets/
I am trying to install this team for one of my client and he is having version 1.2. While trying to use Leadengine – Import demos – It says “Before you begin, make sure all the required plugins are activated.” thought every plugin is activated. Is there any way to check which one is not activated or what the issue hence i installed this demo in localhost as my client want to upload it live once its completely set.
*I am trying to install this theme
Hello,
Please check with the theme required plugins here: https://www.leadengine-wp.com/documentation/knowledge-base/plugin-installation/
Still getting error when trying to import demo content
Hello,
We are investigating this issue. Our support team will reply to your support ticket asap. Sorry for the delay.
Please respond again
When I use the Financial Theme, the site doesn’t load
Hello,
Our support team is currently reviewing your ticket (#1573283). You will receive an answer asap.
Hi, the demo import is not working. I have installed all the plugins and still it says I can’t download the demo content.
Hello,
We will need to take a closer look with your install. Please register and open a support ticket here: https://keydesign.ticksy.com/
Just did. Thank you: PRIVATE TICKET #1571991
Hello?! I am still unable to do anything in regards to the website, because it doesn’t let me set up any demo pages. Can you please respond to the ticket?
Sorry for the delay. Our support team will check with your install.
Hello. How can i set a modal popup with form on a button?
Hello,
Thanks for writing in! At the moment the modal popup works only with the header button. A new modal element feature is on our to-do list. If you are trying to set up a separate modal, I recommend searching for a suitable plugin with WordPress repository.
Hi its telling me that i need to activate and buy a license for the wpbakery before i can import the demo theme, can you help?
Hello,
You need to activate the theme before you can start importing the demo data. More info here: https://www.leadengine-wp.com/documentation/knowledge-base/theme-activation/
There is no need to activate the WPBakery Page Builder. Please read the plugin license terms: https://www.leadengine-wp.com/documentation/knowledge-base/plugin-license/
If you have any other questions, feel free to register and open a support ticket: https://keydesign.ticksy.com/tickets/
Hi! A tough question for you.
Is it possible that this theme is compatible with WHMCS? If I would buy this theme and for example WHMCS-bridge plugin, will it work correctly (I know that you don’t have any hosting-demo, just asking)?
Greetings
Hello,
Thanks for your interest in our theme. We haven’t tested the theme using the WHMCS Bridge plugin. If you decide to use the theme for your project, you will need to style the WHMCS elements yourself. If you can’t do this, I would recommend hiring a professional WordPress developer to help.
At the moment our developers are working on a tight schedule, but I will forward your message and we will run some tests.
Feel free to write back if you have additional questions.
when can we see new demos before updating
In a few hours we will put the links too, meanwhile you can check out them here: 1) https://www.leadengine-wp.com/architecture/ 2) https://www.leadengine-wp.com/crowdfunding/ 3) https://www.leadengine-wp.com/ico-landing/ 4) https://www.leadengine-wp.com/fitness/
But you should update the theme anyways because there are some fixes and improvements 
Thank you!
why is WPBakery not available to create portfolio items
Hello,
The portfolio uses the Post Grid and Masonry Grid. If you install the theme sample data you can check out the portfolio pages.
yea but the backend editor is not available of the portfolio pages. you know thats what I mean. in order to use WPBakery and post grid and all those elements you have to either know how the shortcodes are written in plain code format or create to layout/design you want on another page -> open classic editor -> copy and paste code to portfolio element. ..... that is extremely tedious when you have a lot of portfolio items.
You will need to enable the Page Builder for portfolio items. Please see: https://www.leadengine-wp.com/documentation/knowledge-base/activate-the-page-builder-for-blog-posts-and-portfolio-items/
well damn okay. nice save! didn’t know that was there, Thanks for that
