A month ago, almost the same issue has been posted here. The person needed 1.3.8, but 1.3.7 was in your external plugins website. How can I have an older version today?

whizz-plugins.php

Plugin Name: Whizz Plugins Version: 1.3.6 Description: Includes Portfolio Custom Post Type and Visual Composer Shortcodes

Can you give support in a timely manner? I emailed you yesterday and still no response. I’m pretty sure new clients aren’t able to use your theme because of this critical problem.

Hello again
According to your question about gallery layout style. If you want to change the style of gallery layout please add pictures via page options lower. There you will able to add images and also there are four styles for the gallery but it works if you use add image button slightly higher. According to your question about edit certain theme files. You can use child theme it was created for it If you have some more question please ask us on our ticket system that will be faster and easier for both of us.
Thank’s a lot and have a nice day

I don’t think you’re understanding my question: if I want to apply a different gallery layout to the default WP gallery, how do I do that? Like in your portfolio pages there are built in gallery option (4 options right) well how do I apply one of those options to the default gallery layout? I can include screenshots if you need.

here you can find our detail documentation https://help.foxthemes.com/collection/400-whizz
There is detail manual how to create different elements in our theme.

Thanks for this link, it helped me to understand your theme’s settings more. Now let me explain what is happening: When my client syncs her LR to WP, if I setup the WP/LR Sync plugin’s settings in a certain way I can set it that when my client publishes a LR collection it will automatically create a new portfolio item in your theme. The LR keywords automatically become portfolio tags. If there is a LR folder is automatically becomes a portfolio category. This all works! I can also set it that the LR collection will automatically create a gallery inside the portfolio item, like in this screenshot: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/Staging-Site-Sofia-Gallery-Backend.png. But this automatic gallery only has one style, the default style created by your Sofia Gallery, shown here in your Fox Themes Shortcodes page: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/Fox-Themes-Shortcode-Page.png. And here is the Sofia Gallery Justified Gallery setting that has been added by your theme: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/My-Staging-Site-Settings.png. And here is the result on the frontend: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/Staging-Site-Sofia-Gallery-Frontend.png. Now my question to you is, how can I change the default gallery layout? Meaning how do I change the Sofia Gallery Justified layout you have added as a setting in your theme, to some other layout, like maybe a Pinterest Gallery Layout (for example)?

Hi Zach,

In the Whizz Gallery settings select type of gallery: .

Best Regards,

I’m sorry but you’re still not understanding my question! By default your theme applies the Justified Gallery and I’m asking how to change that default behaviour? I do NOT want the justified gallery, your theme turned it on and I’m asking how to CHANGE that. I’ve played around with your theme extensively now, so just assume I know how to use VC, shortcodes etc. I’m asking how to turn off the default justified gallery. Please read my previous question carefully and look at all the screenshots. I’m sure you’re busy, but I shouldn’t have to ask the same question so many times to get the answer!

Hi Zach,

Here is all the detailed documentation about this plugin: https://meowapps.com/wplr-sync/.

Zach, please submit your questions to your ticket. It will be easier and faster for you and for us. Hope you understand it.

Best Regards.

I’m starting to get really frustrated with your support! I haven’t had any fixes done yet or proper responses from your developers. You keep answering my questions completely wrong, like you don’t even know what I’m asking and that means I am just wasting my time asking again and again. It’s clear to me that the support staff are NOT developers and not even good at communication or just basic support. Start acting like professionals and get one of the developers to help with questions in the comments section, because at this point you’re just embarrassing yourself. If I don’t get some fast and professional support before the weekend I’m going to give your theme a one star rating. Things don’t work in the theme, you lied it’s not completely compatible with the WP/LR Sync plugin, and you have setup certain parts of the theme in a way that makes me totally locked into your very limited design and settings. There is so little flexibility! I’m asking how to change the bloody Justified Gallery layout that you have added to WP, NOT the Visual Composer or Shortcodes that can be added to pages. This is NOT an issue with the WP/LR Sync plugin, this is an issue with your theme! Now look at my question again and look at my screenshots and if you are not sure of what I am asking then forward this to your developers. But please stop sending me useless responses it’s like you didn’t even read my question at all!!

Hi there,
Let’s review it step-by-step:
- You added images by WP/LR Sync plugin and we can see it here http://prntscr.com/jdpwpo
- This portfolio has default style, similar to Sofia shortcode’s style http://prntscr.com/jdpxsr, BUT there is no connection. FYI, Sofia shortcode and this portfolio don’t have any relation.
- You want to change the style of the created portfolio. There is the issue:
This plugin adds the images in the default text area. If you want to change the style of them you need to add it here http://prntscr.com/jdpzyu OR add it by one of our shortcodes (detailed instruction you can find above or in our manual).
Unfortunately, as this plugin doesn’t add images in right place you can not change the style. Also, as was mentioned, this is third-party plugins and we can’t edit the code and change its functionality.
Best regards,

And once again you don’t understand my question! You forgot to look at this screenshot which I shared in that previous comment: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/My-Staging-Site-Settings.png ...this Justified Gallery menu item that your theme added to the Settings menu in the backend, THIS IS WHAT IS CONTROLLING THE DEFAULT WP GALLERY!!!!! How do you not know your own theme? I’m asking you, once and for all, how do I change the Justified Default Gallery setting that YOUR theme added to the WP settings? Pay attention and do your job!

Hi there.

First of all – I wanna say big thank you for being our customer. We do our best to improve everything including support Channel.

I am the Owner of FoxThemes, and I would love to assist you during the process of the creation your website.

Regarding your last question “How to Change the layout of the gallery” – other than the justified gallery.

1. Instead of using default gallery Option from WordPress we’ve created a Shortcode – which my colleague showed in the previous comment. We decided to go with this decision to give much more flexibility.

2. If you wanna have the option to change the style of Default WordPress gallery, please raise the ticket and we will start to work on that as soon as we finish the previous tasks raised by other customers. Please note that this will be absolutely free.

Best Regards, Your FoxThemes.

Thank you! It’s nice to finally get a clear response. The thing is, I like your theme but there are some glaring issues:

1. The portfolio tag taxonomy doesn’t work properly, when you view a portfolio tag on the frontend it links to an empty Blog page, not the portfolio item it is linked to. So that needs to be fixed. I’ve submitted a ticket and I’m in touch with support, but they are taking a long time to fix what should be a simple fix. And this shouldn’t have been broken or incorrectly coded from the start! It’s a post_type taxonomy and it doesn’t make sense why it leads to the blog instead of to the portfolio post_type. So please get on your support staff to fix that and add the fix to the next theme update.

2. I am NOT new to website building and using Themeforest themes. I am very familiar with VC and shortcodes. What took so long to explain (1 week!), is that this theme adds a justified gallery style layout to WP, and those justified gallery settings (viewable in Settings > Justified Gallery) are styling the default WP gallery. Why I want to use the default gallery (instead of shortcodes) is because if I setup the WP/LR Sync plugin correctly, I can have it work that my client’s LR collections can automatically create a new portfolio item for each collection, add keywords to that portfolio as tags and the best part is that the LR collection images will automatically be turned into a default WP gallery inside the editing area of the portfolio item. This makes it very easy for my client to add/edit/maintain her collections/galleries. She doesn’t need to play around with shortcodes. This is really ideal for UX for my client so I’m pushing for this setup to work. But so far it’s taken me a week just to explain to your support team that the portfolio tags don’t work (even when the WP/LR Sync plugin is deactivated) and I would like the Justified Gallery settings being applied to the default WP gallery to be changed to a masonry grid instead.

I appreciate you taking the time to write me yourself, and I hope I’ve made my goals completely clear.

Thank you, Zach

Hi Zach. Thank You for your feedback and quick explanation on all our themes. You was very clear on what you need, and we’re here to help, even if sometimes our support team miss-understand your requirements.

Regarding your first issue, I Will get in touch with support on Monday and have a look together with them. It should be a really easy fix if that’s caused by our theme or our plugins.

Regarding second question, would you mind to tell us which type of gallery would you like to be implemented for ex. Grid or Masonry in order to implement it for default WP gallery, otherwise to implement all our galleries that we’ve in the shortcode it will take much more time.

Best Regards,

The Masonry layout is my preference for the default WP gallery. Thanks for looking into this for me. Really appreciate it!

Just quick update.

I know that you’re in touch with our support team. We’ve decided to prioritize the Masonry Default Gallery and planning to have ready by Wednesday – Thursday.

best regards, FoxThemes.

Thank you so much! That’s wonderful. How is it being implemented? Will I have some control over # of columns, hover effect etc?

Hi There.

Actually we’re planning at first phase only the option to choose between masonry and justified and the number of columns from 2-5.
The rest of the functionalities will be implemented but later.

best regards, FoxThemes.

That’s great! Thanks for doing this so speedily I really appreciate it.

Fox-Themes I have not heard from support at all about the Portfolio Tag issue. This is not a request, this is a serious bug in your theme that is impacting my workflow! Honestly, I’m so tired of waiting for your support to catch up, this is really terrible support and customer service. If I do not receive at least an update or a response on this issue, I am contacting Envato for a refund. And if that doesn’t work I’m still definitely giving your theme a one star terrible rating. So here’s your last chance to actually serve the customer. I’ll give you until Friday to solve this issue of the portfolio tag taxonomy not working properly.

Hi there.
We’ve added all the features you’ve requested and also fixed the issue with tags.

You can update your theme and check it out. If you somehow still think this theme is not for you, please ask for a refund – and we will definitely give it to you.

Best Regards.

This is what happens when I choose the masonry layout:

This is the portfolio tag:

Nothing has changed, nothing is working. You have officially wasted two weeks of my life with this terrible theme. Give me a refund now!

Based on what I see,

Look’s like you didn’t updated the theme. Can you do that?

If you wanna refund please request a refund and we will do it.

Thank You.

Screenshot of my theme version: http://spacedoutspace.wpengine.com/wp-content/uploads/2018/05/Edit-Themes-‹-Spaced-Out-Space-—-WordPress.png

You have my login info and FTP info, I sent it ages ago to your support staff. Why don’t you login and actually fix my theme, like good support staff would.

Hey there,

Actually updating theme is not part of the SUPPORT rules. Please read carefully what’s included in the support https://themeforest.net/page/item_support_policy

Anyway, we really wanna help you out so we will update this time for you.

Best Regards.

Ahh..

BTW, you didn’t keep your word, you said that if the issue will not be fixed by Friday you will leave us a bad rating… Today is not Friday yet :))

Best Regards,

Yeah well I’m frustrated! Wouldn’t you be, if your work had been delayed 2 weeks because of this? I’m trying to work out the best system for my client, visually as well as technically, and I can’t because I’m waiting for these issues to be fixed. I’ve purposefully left the WP/LR Sync plugin deactivated so that your support team would stop blaming that plugin for the portfolio tag issue. Now I’ve just received another email from your support team saying this: “As I mentioned we’re still working on your issue. It’s hard to solve this issue, because of that option, it doesn’t provide in our theme and you can see this on our preview. Anyway, we try to reproduce on our side your tags and try to review this issue. So, please describe me step-by-step how you created your tags, how you created your portfolio, how you connected them and how you created it on the front end. It’s essential to describe in the details, cause there is depend on each small step. BTW, I can’t see anymore on your website the page with tags. Look forward to hearing from you.” Not very clear English so it’s hard to understand them completely, wouldn’t you agree? I am not going to walk them through the process, obviously I created the portfolio and tag in the normal way. This has gone way too far, I should have requested a refund last week when I had already gotten the sense that this theme was going to be a nightmare. Forget about updating my theme, just leave it be. Now how do I request a refund? Please point me in the direction with a link. I’m sorry to say that despite the fact that you are a good communicator and are clearly trying to be helpful, but this theme and my experience with your support team, really do deserve one star. That’s the rating I would have left anyway because that’s what Whizz deserves.

It’s created by shortcode “Gallery with left filter” and sorted by albums

This works. Thanks! With the Gallery with Left Filter why is there no option to set the hover on image effect? Like a plus sign or an opacity layer with image title or caption? Like most of the other gallery options have one of those options by default.

Hi there,
Our support team will gladly assist you with this. Please submit a request by clicking ‘Support > Contact Author’.
Thank you.

The main thing missing from your gallery options and designs is the ability to mix and match, like if I want Pinterest Masonry style or Modern Masonry style I’m stuck with the hover option, I can’t choose my preference. Any plans to add that kind of hover effect flexibility in future updates?

I’ve contacted you via support about a different issue, but perhaps you can look into the image hover effect as well please?

Actually you can ignore #3 I seem to have fixed it.

Hi there,
1. You can add text like this http://prntscr.com/jbwdeg here http://prntscr.com/jbwdp8
2. Nope, it won’t work, the caption field doesn’t accapt HTML
Best regards,

I sent you a support request for this. Basically when I add a gallery into a portfolio item using the Add Media button built into WP, then the extra text (from the Description field) appears. But if I add a gallery into a Portfolio item via the Add Images (Portfolio details) section then that extra text doesn’t show up. This should be added to the next update and if you could fix that on my current site now that would be awesome. I’ve already sent you login details in a previous support request, so you should have it. Thanks!

Hello there
Thank you for your comment. According to your question about the error. We have double checked this on our devices and it works great.
Could you please tell me which device do you use?

on my iphone6 ​​this page does not open, safari from an error http://wp.themedemo.co/whizz/home-exhibition/