13534 comments found.
Hello Ken
Are you back? is there any one else who can complete my paid task?
Hi goocha_charan,
I’m back. Our team is gonna check your case again. Again about the delay, we are so deeply sorry.
Dear support friends
I was already communicating with Ken days ago and for various reasons the changes could not be made.
They already have my credentials, we have already communicated by mail.
¿is it necessary to create a topic in the forum?
Hi zgiacaman,
I had wry neck and couldn’t check your site sooner. I’m back now and I’m gonna check your case real soon. Sorry for the delay.
Dear Ken
I understand that it has not been possible with speed, I imagine all the cases that have to be solved. I hope that we can resolve our own, this Thursday we will appear on TV in a stellar, where the teacher of our page is the protagonist and the page will be mentioned so we expect more visits than normal.
I hope everything can be ok soon.
2. question. Can we sho the users or instructors that : You have finished the course in 23 Minutes ?
Hi sametbozkurt,
You mean show the time when an user finished a course?
Yes. At the end of the course You have finished the course x hours x minutes. etc.
Hi sametbozkurt,
I will need to discuss more with our developer about this. I will let you know soon.
Hi, I can’t use Persian slug for woo-commerce category or course category. Is that not possible?
Hi devvlop,
I have checked again. Seems the issue came out from WooCommerce plugin. When I deactivate that one, the slug working fine.
Hi,I liked your theme but I have a query,currently my website is on course builder theme,so what If I want to shift my whole site on your theme.Is it possible to keep same appearence/style on your theme while shifting.
Sorry, you want to switch to Education WP theme but keep the style from Course Builder?
Hello, I bought a Helvetica Tr font family. How to install my eduma thema
Hi ysfydz,
Please send me a request to candy@thimpress.com with subject “ysfydz – Eduma Support”.
Your support time is expired, please consider renewing your support too 
Hi Team,
I need to replace ‘modal login’ with a separate ‘login’ page in my website. How do I disable modal logn and link new URL with “Login” text in the top of the right corner.
Thank you!
Hi ThilinaSampath,
Please send me a request to candy@thimpress.com with subject “ThilinaSampath – Eduma Support”
Hi Ken , i’m waiting your action to upgrade our website hope today we are waiting from more than weeks , we are freezing , thanks
no replay ???????
Hi Ken , pls note we had open issues from more than SEVEN weeks u recommend to upgrade to latest learn press but not action taken till now !!!! i don’t know what is the problem if u see we can’t proceed pls let me know to switch to another LMS , waiting your action
Hi mhhammam,
I had wry neck and couldn’t check your site sooner. I’m back now and I’m gonna check your case real soon. Sorry for the delay.
Hi Ken, hope u fell better now ,hope solve issue today waiting your action and replay
Downgrade LearnPress – Paid Membership Pro Integration to Version: 2.3.1
Please, I updated the theme to the latest version (3.0), but did not do a backup of the plugins, now my profile page is a mess!
I did a downgrade to the old version of learnpress, but now the paid membership pro integration does not work, please I need a lot to downgrade the plugin to start the site.
Thank You
Hi thiagotask,
I will need your site info. Just email me to candy@thimpress.com with subject “thiagotask – Eduma Support”.
Dear Ken
Fixed the issue with the hosting, I request that changes be made please.
Regards!
Hi zgiacaman,
Can you please visit the support forum and create a topic so we can assist you? https://thimpress.com/forums/forum/eduma/
Regards,
Thoa Kim
Dear support friends
I was already communicating with Ken days ago and for various reasons the changes could not be made.
They already have my credentials, we have already communicated by mail, is it necessary to create a topic in the forum?
Hi zgiacaman,
I had wry neck and couldn’t check your site sooner. I’m back now and I’m gonna check your case real soon. Sorry for the delay.
Hello Ken
I am desperately waiting for your reply. When will you get my work done. I am losing my precious time here
Hi goocha_charan,
Sorry for any inconvenience. Ken is sick today so he can’t work. He will get back to you shortly.
Regards,
Thoa Kim
DO NOT PURCHASE FROM THIMPRESS, THEY DO NOT SUPPORT THEIR PRODUCTS. JUST LOOK AT ALL THE UNANSWERED BUG REPORTS ON THEIR FORUMS.
Hi simmonsd,
PLEASE DO NOT COMMENT LIKE THIS ON ALL OUR THEMES. You don’t see any answers because you don’t login the forum yet. If you want to see the answers in the Eduma forum, you have to purchase Eduma, register an account by the purchase code.
Regards,
Thoa Kim
Hi, the Curriculum editor doesnt show up on the course edition page. I cant edit the curriculum.
Hi LucasRR,
Are you using our LearnPress plugin only? If so, kindly visit LearnPress support forum so we can assist you https://thimpress.com/forums/forum/plugins/learnpress-plugin/
Regards,
Thoa Kim
Hi, i am using the theme, and i need some solution for this problem.
Hi LucasRR,
Please send me a request to candy@thimpress.com with subject “LucasRR – Eduma Support”. I will need you provide the purchase code so I can verify the support too.
Hello,
1 – I have an issue with Eduma. When a new user register, He is randomly (or sort of) classified in Client or Subscriber. Sometimes new user register without buying and I find them as client.
2 – When a new client buy a course, I want that he has to complete more than email & password. I want him to give me name, last name, address, etc.
Thanks.
Hi Pybellego,
Can you please visit the support forum so we can assist you?
Regards,
Thoa Kim
Hi , support needed, seems there are a few issues with this theme.
When a new user selects to take a course they are given the log in/register screen – the user registered but isn’t take to the course they wished to complete. They now they just get a blank accounts page – please support?
Kind regards
Hi EPGJT,
Kindly continue discussing with the supporter on the support forum to resolve the issue.
Regards,
Thoa Kim
no reply on my email since 3 days no support
Hi shabzfaiz,
Did you send the emails to Ken? Because all your topics on our support forum were replied. Ken is sick today so he can’t work. He will get back to you shortly.
Regards,
Thoa Kim
Pre Sale Question: I really want to buy this theme, I read a lot and all has most positive reviews and all the stuff I need to build my project an online website( school website) full online studies., before I buy I want to ask a question: 1. for example I am the buyer and I clicked enroll now and already pay , can I receive automatic email that includes my invoice? and or can I receive invoice in pdf format in my email ( buyers email) without woo commerce ?
2.is it possible after their purchased the course can they also receive automatic acceptance letter. or both in one automatic email eg, invoice + acceptance letter all together?
We are really excited to buy this one, please we will wait for the answer, thank you.3. Question: is there a way to the student dashboard after they enrolled that they can download their invoice or the acceptance letter too?
Hi again, we are really want to buy this one but it seems, something wrong with the demo here https://educationwp.thimpress.com/demo-courses-hub/ and we are afraid that it will the same if buy the themes today. http://prntscr.com/jhybdz
*just add to my question before we buy, how long it gonna takes for support?
Hi cristechservice,
Thanks for your concern. I’ve checked our demo but there isn’t any issues like your report. See the screenshot please http://prntscr.com/jhzerr.
You will have a free 6 month support since you purchase the theme. After 6 months, you can renew support.
Regarding the questions about invoice and acceptance letter, after users purchase the course, they will get a detailed order email only, not have the acceptance letter. And when they enroll & finish the course, they will receive a notification email.
Regards,
Thoa Kim
Hello, One last question can change the wordings of “buy this course” into “apply now”? We are planning to buy this one today. Thanks
Hi cristechservice,
Yes, the theme is 100% translatable so basically you can change any terms
Cool thats what Im waiting, so support team will guide us how to change those wordings right?.excited to buy this theme later.
Hi cristechservice,
https://thimpress.com/knowledge-base/loco-translate-guide/It’s very easy with Loco Translate plugin
I finally bought it. any issue I will contact the support forum?. but one thing for example if I want to change something that requires a little bit customisation , you guys can help me with it right? Thanks
Hi cristechservice,
About any customization requests, you can discuss more with me. Just email to candy@thimpress.com with subject “cristechservice – Eduma Support”
Hello Ken You are about to break your promise again today.
Hi goocha_charan,
Sorry for any inconvenience. Ken is sick today so he can’t work. He will get back to you shortly.
Regards,
Thoa Kim
hi there,
I got into a little issue with evaluation of courses. Even though I have selected the option to assessed the course based on Quiz result, it keeps showing 67% progress after passing the quiz. Once you have passed the quiz, the course progress should be 100%
I have tried all options related Assessment based on Quiz however all options shows same pattern. Pls see attached images
https://i.imgur.com/6lISINj.png https://i.imgur.com/8GBQXZT.pngAlso in Quizes tab, its also showing nothing even though the student has passed the quiz. check image
https://i.imgur.com/fiXSNcb.pngplease help.
Hi juliereader,
In such a case, we need to check your system. But your support was expired one year ago so that you will not be able to visit the support forum. Can you please renew your support then create a topic on our support forum so we can assist you?
Regards,
Thoa Kim
thanks for the reply. I will renew support today but just to confirm, I didnt complete the course. I simply went to quiz without viewing any slides. So the behaviour of assessement has to do anything with this?
Hello Ken
Please finsih the work today, It’s beed long pending.
Hi goocha_charan,
It was weekend 
We will finish the child theme today.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
