Hi,

Thank you for your patience. We just started our work day over here (7am our time)

Yes. When you import a demo via the built-in demo importer, as long as there aren’t any server issues it should look exactly like the demo you chose – https://youtu.be/qzXmHGF5wSc?t=2m24s

Sorry, there are actually 3 images not included. The ones in the slider on this homepage – http://totaltheme.wpengine.com/base/ – because they are premium and this demo was created 5 years ago. But all the photos/graphics from every other demo are included because they are all free.

Most of the stock photos I use are from Unsplash and Pixabay which are free.

Which demo are you looking to import? I’d be happy to make a quick video importing that specific demo and showing you the result.

And while the demo importer is built-in, I actually just updated Total and included support for this plugin – https://wordpress.org/plugins/one-click-demo-import/ – which is a popular importer plugin so you actually have 2 methods now to import your sample data (the reason for adding support for the plugin is because this plugin is used by the staff on Envato Hosted).

Please let me know if you have any follow up questions or concerns.

- AJ

Hello AJ, I would like to import the onehttp://totaltheme.wpengine.com/base/

So yes, everything will be imported except for the 3 images on the homepage slider here – http://totaltheme.wpengine.com/base/ (those are premium so I can’t redistribute them so it will import other alternative images)

That said, this demo is just a showcase of what can be done and it uses just the default styles and options of the theme. If you want to import it just to see how things work it can be a good idea, but if you want that “design” to start, it is just the default theme design so there is no need to import the demo you could just start adding your own content from scratch

• https://wpexplorer-themes.com/total/docs/building-pages-visual-composer/

Here is a helpful post also about how the theme works and it’s overall structure – https://wpexplorer-themes.com/total/docs/total-wordpress-theme-anatomy/

- AJ

Hi,

The changelog is always located here: http://wpexplorer-themes.com/total/changelog/

- AJ

Hi Neil,

The under construction function Total doesn’t lock you out (it’s impossible) because it only redirects live pages. Are you sure you aren’t using some external under construction function or something from your webhost?

What happens when you try and go to your-site.com/wp-admin ?

- AJ

I just worked it out before I saw your reply AJ – I had theme-my-login installed, and renaming that plugin got me in!

Rookie error.

Thanks for the super fast reply!

Neil

Great, I’m glad it was an easy fix!

Thanks AJ

Sure thing, just let me know if you have any questions. Bed time though But I’ll be back tomorrow!

Thank you as always. Goodnight.

This problem occurred after updating to v4.6.5 on 4th May. And, our support ended 2 days ago.

Hi,

It’s ok if your support has ended, I still provide help to all customers here in the comments (so you know).

Here is the fixed file: https://cl.ly/rZop – if you want to replace via FTP

The error is technically coming from a child theme modification combined with a theme bug.

I will be releasing the update today with the fixes. Sorry for the troubles.

- AJ

Hi,

Do you have the JetPack plugin active? Most of the time this is coming from customers that accidentally enable the JetPack related posts without realizing it.

- AJ

Excellent it was exactly that, thank you

Hi,

It’s going to depend on your header style and mobile menu toggle style. Can you share the URL in question to give you the correct CSS to use?

- AJ

Thanks for getting back so fast! Our website is https://firstsurfacemirror.com/

This is the code you will want to use on your site:

@media only screen and (max-width: 959px) {
    #site-header { display: none !important; }
}

http://wpexplorer-themes.com/total/docs/making-css-edits/

- AJ

Hi,

This is AJ the theme developer. So for speed you won’t want to show ALL your items on the homepage. But what you can do is set the carousel to “random” so it shows random items from your portfolio – https://cl.ly/rYGc

That said, some WordPress hosting companies disable random queries because it can crash a site if the queries are very slow. So if random order isn’t working you will need to ask your host to see if it’s disabled.

But also depending on your site you may not want to use the Portfolio. The portfolio is ideal for sites with either a few items or if you need to have a description for each one. If instead you are just showing photos (no text and no posts for each) you may want to use an image library manager like the “Real Media Library” – https://wpexplorer-themes.com/total/docs/real-media-library-integration/ – this way you don’t have to add a post for each image. I only mention this because you say you will have hundreds of “images”.

I hope you are having a nice weekend!

- AJ

Thank for it, It works well. But You didint answer my first answer. I add this code to function php

add_filter( 'vcex_blog_grid_title', function( $output, $atts ) {
    $seconds = strtotime("now") - strtotime(get_the_date("Y/m/d"));
    if ($seconds < 2592000) {
    if ( isset( $atts['unique_id'] ) && 'test' == $atts['unique_id'] ) {
        $output = $output . '<div class="new-grid-section">YENİ</div>';
    }
    return $output;

} }, 10, 2 ); 

But when date expred site hide title automaticly. I used Post Badge plugin also, But this plugin conflict with your theme, Your blog grid dont accept badge style.https://wordpress.org/plugins/templatic-badge/

This is differency between post type grid and blog grid with Post badge plugin. https://cl.ly/2h0D0V2h3k0p

Hi,

Sorry I didn’t see that, if you want to add it to the “Posts Grid” you can’t do it this way because this is a core WPBakery builder module and so it works differently. If you want to add it to the Total Post Types Grid you can just use the filter name “vcex_post_type_grid_title’ instead of ‘vcex_blog_grid_title’.

If you want the whole title to be removed when the time expires put the return statement inside your if statement like this and remove it from the bottom. That way it will only return your custom code and title if the time hasn’t expired.

return $output . '<div class="new-grid-section">YENİ</div>';

But keep in mind if you use any caching on your site using an expiration via PHP may not work correctly if your caching plugin isn’t checking for changes in the page html.

Regarding this – https://cl.ly/2h0D0V2h3k0p – The blog grid is using esc_html for the the title for security reasons but it can be updated to use wp_kses_post like the Post types grid. I updated the file for upcoming Total 4.6.6 – https://cl.ly/rZgv – if you want you can replace via FTP under Total/vcex_templates/

- AJ

Great, I’m happy to hear that. If you have any other questions let me know. I am actually finishing a new landing page design for this – https://totalwptheme.com/ – that’s going to look way more modern and add some better demos.

Also, I am always open to suggestions!

- AJ

Looks pretty good as-is. Only suggestion I might add is to better emphasize the premium plugins that are included with the purchase. (Perhaps move that section up, or convert it to a “feature” and list it first on your list, above “Demo Importer”.)

Thanks! I am actually considering adding more premium plugins – if you have any suggestions for plugins you’ve used in the past and like I’m all ears

- AJ

Hi,

Any caching plugin will work with Total. The theme you use doesn’t matter when it comes to caching. The biggest problem when it comes to your “score” is that gzip isn’t enabled – https://cl.ly/rXRT – you need to contact your webhost so they can enable that for you if it’s available.

Also even though the assets on the site are small in size they are taking a long time to load – https://cl.ly/rYB9 – the only thing that would help that would be to enable a CDN so your assets are loaded from a faster source then your server (I use CloudFlare pro as my CDN for most my sites) or switch to a faster WordPress hosting such as WPEngine, Kinsta, Flywheel…etc.

- AJ

You can disable responsiveness in the Customizer, this is mentioned in the docs here – https://wpexplorer-themes.com/total/docs/disable-responsiveness/

For future support please be sure to log into the correct account used to purchase the theme, thank you!

- AJ

Sorry that URL was mis-formed, here’s correct one: https://www.kyushujourneys.com/

Hi,

Thank you for your patience. I had to run out of town unexpectedly.

First of all your site looks great, nice work!

Regarding your question…The stretched row option only stretches the row anything you add inside it won’t be forced to a 100% width (that would cause a lot of issues).

And generally you would never want to stretch and image larger then it’s native size because you will lose a lot of quality, example: https://cl.ly/rYLO – and the image will stretch vertically to keep it’s proportion.

You could stretch the image with CSS but I wouldn’t recommend it, it looks very good now and will appear full-with for most people’s monitor size.

- AJ

Hi,

The theme uses the core WordPress get_previous_post and get_next_post functions for this which by default grabs the next/previous posts based on their published dates.

- AJ

Thanks! I did a little nosing around and will upload the Envato plugin and do it from the dashboard.

If you don’t want to install the plugin you can just go to Theme Panel > Theme License and activate your license and it will do the same thing as the plugin (give you updates in the dashboard) but you don’t have to install a new plugin

The updates are provided from a secure HTTPS url – https://wpexplorer-updates.com/

Ok, thanks!!!

The landing page template is intended to not have a footer or header, the whole purpose of this template is to quickly remove everything but your theme content.

If you want to have your header/footer don’t use the landing page template and just disable what you want via the page settings – https://wpexplorer-themes.com/total/docs/page-settings-metabox/

In the future please be sure to log in with the account used to purchase the theme (support is for verified buyers), thank you!

- AJ

Hi,

Thank you for your patience. I had to run out of town unexpectedly.

You can always deactivate your license from the WP admin or if you deleted the install you can always de-activate it by logging in here – https://wpexplorer-themes.com/support/

I’m not really sure I understand what you did, but basically for every domain your theme is installed on (unless it’s a staging or local site for development) you need it’s own license. For example if you do freelance work and you already created a site for 1 client and then want to use the theme for another client you should purchase a second license.

It’s very costly and time consuming to run a theme shop (also Envato takes a massive cut of our sale price) so it’s very important that customers are following the license terms so I can stay in business and keep making updates to the theme and providing support for it.

- AJ

Hi,

Thank you for your patience. I had to run out of town unexpectedly.

This is AJ the theme developer. If you purchased your own license to access the premium content you should contact the plugin developer so they can assist you.

However, I can help as well. If the image previews aren’t showing up it could just be a caching bug, if you try in another browser does it work?

If you want to submit a private ticket with the logins so we can log in and look you can – https://wpexplorer-themes.com/support/ – however, because it is a premium addon of the plugin the WPBakery team may be able to assist you better as the issue could just be a problem with their own server.

Personally I found their template library to be very inconvenient and the templates to be too generic and ‘ugly’. So I am working on my own template library exclusive for Total, if you have any suggestions for sample templates I can look at integrating them. Thank you!

- AJ

Chris,

Thank you for your patience. I had to run out of town unexpectedly.

This could be due to a child theme modification. There was a small bug that could create an error if you were adding custom single blocks via your child theme but it has been fixed for upcoming 4.6.6

In the future, if you enable WP_DEBUG – http://codex.wordpress.org/WP_DEBUG – on your server you will be able to see an actual error instead of a white screen which will let you know where the error is coming from so it can be fixed.

I don’t recommend enabling it always, but it is a good idea to enable WP_debug before installing, updating any theme or plugin to make sure there are no errors. Sometimes plugins have errors (even if the site works) but they are “hidden” if WP_Debug is disabled so you don’t know.

- AJ

Hi AJ! Thanks for your quick response, ended up figuring it out. After updating the theme, Remove post type slugs was checked. I unchecked this option and then created a custom slug in the portfolio post type editor. This fixed the white screen on all my portfolio items. Great theme!

Thank you! Chris

Hi Chris,

Thanks for letting me know where the issue was, I fixed the issue with the “Remove post type slugs” function. I will be pushing out an update today with this fix an a couple other small fixes.

- AJ

Hi Alex,

Thank you for your patience. I had to run out of town unexpectedly.

Have you tried deleting the plugin and then re-installing it via Appearance > Install Plugins. Or downloading it from your server – cads.co.uk/wp-content/themes/Total/framework/plugins/js_composer.zip – and re-uploading it.

Unfortunately this error could mean a few things but almost always it’s a server related error. Re-installing the plugin is usually the quick fix.

- AJ