Hi Lincoln,

I’m liking what you’ve done so far on the site! I do see a javascript error on the site that could be breaking the WooCommerce’s javascript – https://cl.ly/rc80

Can you log in and go to your plugins dashboard and disable any 3rd party WooCommerce addons. It looks like there is a stripe gateway addon active that may be throwing this error.

- AJ

Also when adding your variations, you have given each a custom price correct?

You were right! it was the stripe add-on that was causing the problem. Works like a dream now.

And yes I gave a variation a custom price.

Thank you for your help.

Hi,

Unfortunately Envato doesn’t show the version number here in your downloads and as an author it’s impossible for me to add that. But the changelog and version number can always be found here – http://wpexplorer-themes.com/total/changelog/

More importantly if you log into your WordPress site and go to Theme Panel > Theme License and activate your license you will receive notifications in your WP dashboard if there is an update available. More info on the docs here – http://wpexplorer-themes.com/total/docs-category/updates/

The current version is 4.6.6 – https://wpexplorer-themes.com/total/docs/locate-current-theme-version/

If you have any issues or concerns with the update process let me know!

- AJ

Hi,

The logo uses it’s own code for retina. In order for it to work you do need to make sure you entered a height for your retina version in the Customizer (right under the option to upload your standard logo) as well as a custom retina logo. The height is required for the retina to run so that it can display at the correct dimensions.

Did you enter a height value? This height should be the height of your native logo display so the retina is displayed at the same size.

- AJ

Ahh great! Thanks for the fast support – that was the issue

Your theme is really one of the best ever seen

I’m glad it was an easy fix! Thank you for the great rating/review. I really appreciate it.

If you have any other questions, issues or suggestions for future improvements let me know!

- AJ

Hi,

Thank you for your patience. We just started our work day over here (7am our time)

Yes. When you import a demo via the built-in demo importer, as long as there aren’t any server issues it should look exactly like the demo you chose – https://youtu.be/qzXmHGF5wSc?t=2m24s

Sorry, there are actually 3 images not included. The ones in the slider on this homepage – http://totaltheme.wpengine.com/base/ – because they are premium and this demo was created 5 years ago. But all the photos/graphics from every other demo are included because they are all free.

Most of the stock photos I use are from Unsplash and Pixabay which are free.

Which demo are you looking to import? I’d be happy to make a quick video importing that specific demo and showing you the result.

And while the demo importer is built-in, I actually just updated Total and included support for this plugin – https://wordpress.org/plugins/one-click-demo-import/ – which is a popular importer plugin so you actually have 2 methods now to import your sample data (the reason for adding support for the plugin is because this plugin is used by the staff on Envato Hosted).

Please let me know if you have any follow up questions or concerns.

- AJ

Hello AJ, I would like to import the onehttp://totaltheme.wpengine.com/base/

So yes, everything will be imported except for the 3 images on the homepage slider here – http://totaltheme.wpengine.com/base/ (those are premium so I can’t redistribute them so it will import other alternative images)

That said, this demo is just a showcase of what can be done and it uses just the default styles and options of the theme. If you want to import it just to see how things work it can be a good idea, but if you want that “design” to start, it is just the default theme design so there is no need to import the demo you could just start adding your own content from scratch

• https://wpexplorer-themes.com/total/docs/building-pages-visual-composer/

Here is a helpful post also about how the theme works and it’s overall structure – https://wpexplorer-themes.com/total/docs/total-wordpress-theme-anatomy/

- AJ

Hi,

The changelog is always located here: http://wpexplorer-themes.com/total/changelog/

- AJ

Hi Neil,

The under construction function Total doesn’t lock you out (it’s impossible) because it only redirects live pages. Are you sure you aren’t using some external under construction function or something from your webhost?

What happens when you try and go to your-site.com/wp-admin ?

- AJ

I just worked it out before I saw your reply AJ – I had theme-my-login installed, and renaming that plugin got me in!

Rookie error.

Thanks for the super fast reply!

Neil

Great, I’m glad it was an easy fix!

Thanks AJ

Sure thing, just let me know if you have any questions. Bed time though But I’ll be back tomorrow!

Thank you as always. Goodnight.

This problem occurred after updating to v4.6.5 on 4th May. And, our support ended 2 days ago.

Hi,

It’s ok if your support has ended, I still provide help to all customers here in the comments (so you know).

Here is the fixed file: https://cl.ly/rZop – if you want to replace via FTP

The error is technically coming from a child theme modification combined with a theme bug.

I will be releasing the update today with the fixes. Sorry for the troubles.

- AJ

Hi,

Do you have the JetPack plugin active? Most of the time this is coming from customers that accidentally enable the JetPack related posts without realizing it.

- AJ

Excellent it was exactly that, thank you

Hi,

It’s going to depend on your header style and mobile menu toggle style. Can you share the URL in question to give you the correct CSS to use?

- AJ

Thanks for getting back so fast! Our website is https://firstsurfacemirror.com/

This is the code you will want to use on your site:

@media only screen and (max-width: 959px) {
    #site-header { display: none !important; }
}

http://wpexplorer-themes.com/total/docs/making-css-edits/

- AJ

Hi,

This is AJ the theme developer. So for speed you won’t want to show ALL your items on the homepage. But what you can do is set the carousel to “random” so it shows random items from your portfolio – https://cl.ly/rYGc

That said, some WordPress hosting companies disable random queries because it can crash a site if the queries are very slow. So if random order isn’t working you will need to ask your host to see if it’s disabled.

But also depending on your site you may not want to use the Portfolio. The portfolio is ideal for sites with either a few items or if you need to have a description for each one. If instead you are just showing photos (no text and no posts for each) you may want to use an image library manager like the “Real Media Library” – https://wpexplorer-themes.com/total/docs/real-media-library-integration/ – this way you don’t have to add a post for each image. I only mention this because you say you will have hundreds of “images”.

I hope you are having a nice weekend!

- AJ

Thank for it, It works well. But You didint answer my first answer. I add this code to function php

add_filter( 'vcex_blog_grid_title', function( $output, $atts ) {
    $seconds = strtotime("now") - strtotime(get_the_date("Y/m/d"));
    if ($seconds < 2592000) {
    if ( isset( $atts['unique_id'] ) && 'test' == $atts['unique_id'] ) {
        $output = $output . '<div class="new-grid-section">YENİ</div>';
    }
    return $output;

} }, 10, 2 ); 

But when date expred site hide title automaticly. I used Post Badge plugin also, But this plugin conflict with your theme, Your blog grid dont accept badge style.https://wordpress.org/plugins/templatic-badge/

This is differency between post type grid and blog grid with Post badge plugin. https://cl.ly/2h0D0V2h3k0p

Hi,

Sorry I didn’t see that, if you want to add it to the “Posts Grid” you can’t do it this way because this is a core WPBakery builder module and so it works differently. If you want to add it to the Total Post Types Grid you can just use the filter name “vcex_post_type_grid_title’ instead of ‘vcex_blog_grid_title’.

If you want the whole title to be removed when the time expires put the return statement inside your if statement like this and remove it from the bottom. That way it will only return your custom code and title if the time hasn’t expired.

return $output . '<div class="new-grid-section">YENİ</div>';

But keep in mind if you use any caching on your site using an expiration via PHP may not work correctly if your caching plugin isn’t checking for changes in the page html.

Regarding this – https://cl.ly/2h0D0V2h3k0p – The blog grid is using esc_html for the the title for security reasons but it can be updated to use wp_kses_post like the Post types grid. I updated the file for upcoming Total 4.6.6 – https://cl.ly/rZgv – if you want you can replace via FTP under Total/vcex_templates/

- AJ

Great, I’m happy to hear that. If you have any other questions let me know. I am actually finishing a new landing page design for this – https://totalwptheme.com/ – that’s going to look way more modern and add some better demos.

Also, I am always open to suggestions!

- AJ

Looks pretty good as-is. Only suggestion I might add is to better emphasize the premium plugins that are included with the purchase. (Perhaps move that section up, or convert it to a “feature” and list it first on your list, above “Demo Importer”.)

Thanks! I am actually considering adding more premium plugins – if you have any suggestions for plugins you’ve used in the past and like I’m all ears

- AJ

Hi,

Any caching plugin will work with Total. The theme you use doesn’t matter when it comes to caching. The biggest problem when it comes to your “score” is that gzip isn’t enabled – https://cl.ly/rXRT – you need to contact your webhost so they can enable that for you if it’s available.

Also even though the assets on the site are small in size they are taking a long time to load – https://cl.ly/rYB9 – the only thing that would help that would be to enable a CDN so your assets are loaded from a faster source then your server (I use CloudFlare pro as my CDN for most my sites) or switch to a faster WordPress hosting such as WPEngine, Kinsta, Flywheel…etc.

- AJ

You can disable responsiveness in the Customizer, this is mentioned in the docs here – https://wpexplorer-themes.com/total/docs/disable-responsiveness/

For future support please be sure to log into the correct account used to purchase the theme, thank you!

- AJ

Sorry that URL was mis-formed, here’s correct one: https://www.kyushujourneys.com/

Hi,

Thank you for your patience. I had to run out of town unexpectedly.

First of all your site looks great, nice work!

Regarding your question…The stretched row option only stretches the row anything you add inside it won’t be forced to a 100% width (that would cause a lot of issues).

And generally you would never want to stretch and image larger then it’s native size because you will lose a lot of quality, example: https://cl.ly/rYLO – and the image will stretch vertically to keep it’s proportion.

You could stretch the image with CSS but I wouldn’t recommend it, it looks very good now and will appear full-with for most people’s monitor size.

- AJ

Hi,

The theme uses the core WordPress get_previous_post and get_next_post functions for this which by default grabs the next/previous posts based on their published dates.

- AJ

Thanks! I did a little nosing around and will upload the Envato plugin and do it from the dashboard.

If you don’t want to install the plugin you can just go to Theme Panel > Theme License and activate your license and it will do the same thing as the plugin (give you updates in the dashboard) but you don’t have to install a new plugin

The updates are provided from a secure HTTPS url – https://wpexplorer-updates.com/

Ok, thanks!!!

The landing page template is intended to not have a footer or header, the whole purpose of this template is to quickly remove everything but your theme content.

If you want to have your header/footer don’t use the landing page template and just disable what you want via the page settings – https://wpexplorer-themes.com/total/docs/page-settings-metabox/

In the future please be sure to log in with the account used to purchase the theme (support is for verified buyers), thank you!

- AJ

Hi,

Thank you for your patience. I had to run out of town unexpectedly.

You can always deactivate your license from the WP admin or if you deleted the install you can always de-activate it by logging in here – https://wpexplorer-themes.com/support/

I’m not really sure I understand what you did, but basically for every domain your theme is installed on (unless it’s a staging or local site for development) you need it’s own license. For example if you do freelance work and you already created a site for 1 client and then want to use the theme for another client you should purchase a second license.

It’s very costly and time consuming to run a theme shop (also Envato takes a massive cut of our sale price) so it’s very important that customers are following the license terms so I can stay in business and keep making updates to the theme and providing support for it.

- AJ