1179 comments found.
Your support ticket system is broken on your website. Even after entering my purchase code and entering all fields, it tells me to check fields when I try to submit. I tried repeatedly on multiple browsers.
Your theme demo showcases a homepage style called ‘Home 7’ for the ‘city hotel’ design. I downloaded your theme files today and it does not include Home 7. How can I get the Home 7 style you show in the theme preview?
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/Also in the purchase code field explain to our team the problem that you have in the support platform.
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi, I got this theme through my Envato Elements account and need support but cannot open a ticket because I did not receive an purchase code, what do I need to do to be able to submit an support ticket. Thanks!
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net. https://themeforest.net/item/hotel-booking-hotel-wordpress-theme/20522335?ref=nicdark More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
error: The package can not be installed. The style style sheet is missing in the theme. ... Please let me know how to get refund?
Hi,
you have a common problem : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorHave a good day Bye
I waiting you! why your support always delayed! please check this 2 ticket support.
https://support.nicdark.com/themes/ticket/warning-a-non-numeric-value-encountered-in/ https://support.nicdark.com/themes/ticket/section-image/I submitted 2 ticket check pls:
1- https://support.nicdark.com/themes/ticket/warning-a-non-numeric-value-encountered-in/ 2- https://support.nicdark.com/themes/ticket/section-image/Thanks.
Hi,
thanks for indicated to me the tickets, the support team reply to you as soon as possible.
Just for information we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
Have a good day Bye
Hi Nicdark, I opened a ticket last week but I have not received a reply yet.
Hi,
thanks for warning me of this, I will talk with my support team.
Have a good day Bye
Hi there, I have looked and looked and i cant seem to find where you can change the color of the price box on a room pic. default its a goldish color. It’s also being used in the “Book Now for…” buttons (border and text). Yet ONE of the buttons is black, not sure why one is black and the others are goldish. If you can point me in the right direction that would be great.
thanks, keith
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I’ve got a big problem with demo upload…. when i click Import after insert txt content, it does’t do nothing.
Please let me know because it is a problem that i’ve to slove to work.
Thank you
Giuliano
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hello there, i buy your theme, register at your support page, made a ticket, no answer yet.
Hi,
this is very strange, my team responds in 24/48 hours during the working days.
Can you please share with me your ticket url ? In this way i can check it.
Let me know
Have a good day Bye
Thanks.
hello, i want to buy this theme. can you give some exemple of hotels that use hotel booking? thank you!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Does this have a coupon system available?
Hi,
thanks for the interest.
Yes sure! As you can see also from our demos in the booking process users can insert their coupon for receive some discounts.
Have a good day Bye
Hello! Thank you for your template! We have an issue in calendar on the homepage. When you try to change date, word May becomes Maj. Please help us, how we can solve this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi you can integrate bookings that come from airbnB, in your thema?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
between a main menu and slider revelation why display title page (Home 1) how do I remove this?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I did, now 3 days ago I write an support ticket and not replayed
Hi,
this is very strange! My team always responds in 24 max 48 hours.
Can you please post to me your ticket link ? IN this way i can check the response time of my team.
Let me know
Have a good day Bye
Thanks
Thanks, Logged without problems
Helo, How can I make some changes on page there is no element on WPBakery Page display empty filed as you see in in attached photo: https://ibb.co/e8w4PS
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi I am trying to access your support system and receive a dangerous page alert: “The Safe Browsing feature of Google has detected phishing at support.nicdark.com Phishing websites impersonate other websites to deceive you.” How can I contact you? Thank you
Ok, I suppose that ssl isuue does not affect the support once logged, I have registered in the contact form of the following link (in the same domain) without problems. All calm…. http://support.nicdark.com/support-registrationlogin-problem/
Ups ¡¡ the password does not arrive ¡
Hi,
i wrote to you by email.
Have a good day Bye
Hi, I can not open a support ticket because it does not check the “purchase code” correctly, the submit button doesnt work and verify loader never stop.
Hi,
maybe the Envato API were offline and the system could not validate the purchase code.
I just checked and now Envato has solved the problem and the ticket can be opened correctly.
Have a good day Bye
Hello. I’ve tried to register on your support system in many ways but the confirmation email for the registration hasn’t arrived yet. Please advise
Finally, i got the email but now i can not submit a ticket? What is going on?
Hi,
maybe the Envato API were offline and the system could not validate the purchase code.
I just checked and now Envato has solved the problem and the ticket can be opened correctly.
Have a good day Bye
Hello. I’ve had a lot of issues trying to register on your support system due to the lack of SSL, also, the email the confirms the registration hasn’t arrived yet. Please advise
Hi,
please If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hi, I registred for a support in your webpage but I did’nt recived any password in my e-mail. Please, could you revise If you recived my request? Thanks.
Hi,
try to check on the spam folder.
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
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