Hi,

I have forwarded this issue to our development team now they will test the theme and if they will find this issue in the theme they will definitely solve it in next theme update.

Thanks

Hi,

I think you want to modify the Back to top button in the theme. You can only modify it by using the Custom CSS code.

Thanks

Please reply by the same speed on your ticket as here. It’s quite urgent situation cuz I bought some ad for my website and I wasting money while website doesn’t work fine.

Hi,

We are working hard to solve your issues so please wait once your issue will solve you will get reply of your ticket and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST

Thanks for waiting and understanding.

Cheers!

Hi,

It hapeens because of the customization you did in your Theme so we had to debug your site and for that you have to contact us through our support system wih your site WP and FTP Login details.

Thanks.

Hi,

What do you mean can you please explain it more clearly.

Thanks.

Thanks a bunch.

I will consider for that. It should be a team decision.

Thanks.

Apologize one more thing, how to use that file? I already put the file in the folder you mentioned and change my website language to Indonesia from the setting, but it still not change.

Thanks

Hi,

Should you use any third party translation Plugin also for the language translation on your site?? If yes then please deactivate it and check your site after removing the cache if your issue will not solve then contact us through our support system with your site WP Admin and FTP Login details so we will solve it for you.

Thanks.

Hi,

Please contact us through our support system so we will provide you the particular version as per your requirement.

Thanks.

Could you please provide the link to the support forum? I’m having a hard time locating it.

Hi,

Please click on this link: http://smartwavethemes.net/support/

Thanks.

Hi,

Did you check your site on mobile after removing the mobile browser cache ?? If not then please check it after removing the cache. Hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.

Thanks.

Hi,

You can set the Logo size on mobile, tablet and desktop as per your requirement from Appearance >> Theme Options >> General >> Logo, Icons. Please see this screenshot for the better understanding: http://prntscr.com/jkht75

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Actually, this is not the bug in the Theme this is just a single Option which works on two things on the product archive page columns on mobile and on the subcategories page on mobile version but you are also right that there should be two separate Options for both of these pages and I am forwarding your this feature request to our development team and they will look through it in next coming updates.

Thanks for your understanding.

Hi,

Thanks for your fast reply. I think your development is outstanding and it’s great to see this theme become one of the best I’ve seen. With the ever expanding theme-options it saves me so much time in customising scripts. #thumbsup

Thanks for your appreciation.
Have a great day.

Hi,

Sorry to say that it is not possible with the help of theme options, there is no option in the theme to achieve this.

Thanks

Hi,

Yes Our latest Porto WordPress Theme 4.4.1 is fully Compatible with the latest WordPress 4.9.6.

Thanks.

Hi,

When you notice that the WordPress theme customizer suddenly stops working and if the live preview in your WordPress dashboard was working fine before, then the most common reason for the issue is a plugin conflict. Even if you have changed nothing on your site or have not installed any new plugins, your issue still can be caused by a previously installed plugin, for example when a plugin was updated automatically or in case there are plugin leftovers on your website.

So please check your site after deactivating all the third party plugin hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes our latest Theme is fully Compatible with the latest Woocommerce and some Yith Plugins as well like:

Compatible with YITH WooCommerce Wishlist plugin
Compatible with YITH WooCommerce Ajax Search plugin

And you can see fully compatible with plugins list that we confirmed on our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

You should echo an image by pasting the code into your code:

<?php echo $featured_images; ?>

Please see this screenshot: http://my.jetscreenshot.com/30684/20180518-qpx8-12kb hope it will solve your issue if not then contact us throguh our support system with your site WP and FTP Login details so we will check and try to solve it for you.

Thanks.

I solved in other way, but thanks !!

Sound’s Great!
Most Welcome

Hi,

You can find/install the Demo Data from Porto >> Setup Wizard >> Demo Content please see this screenshot for the better understanding: http://prntscr.com/jjhst6

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

No you can not, that file only serve the add to cart form. Somewhere you have an action hook that take care of where the inventory message should appear, or you are using jquery/ajax to load the message. And this is the file i need.

I found it in woocommerce-theme.js file and had to remove the below codes to make it work as normal:

        $(document).on('woocommerce_variation_select_change', '.variations_form', function(e) {
            if ($(this).closest('.product-summary-wrap').find('p.price.d-none').length) {
                $(this).closest('.product-summary-wrap').find('p.price:visible').html($(this).closest('.product-summary-wrap').find('p.price.d-none').html());
            }
            $(this).children('.single-variation-msg').hide();
            if ($(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').length) {
                $(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').removeAttr('disabled');
            }
        });
        $(document).on('show_variation', '.variations_form .single_variation', function(e, variation, purchasable) {
            if (!$(this).closest('.product-summary-wrap').find('p.price.d-none').length) {
                $(this).closest('.product-summary-wrap').find('p.price').clone().addClass('d-none').insertAfter($(this).closest('.product-summary-wrap').find('p.price'));
            }
            $(this).hide();
            if (purchasable && $(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').length) {
                $(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').removeAttr('disabled');
            } else {
                $(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').attr('disabled', 'disabled');
            }
            if (variation.variation_is_visible) {
                $(this).closest('.product-summary-wrap').find('p.price:visible').html($(this).html());
            } else {
                if (!$(this).closest('form').children('.single-variation-msg').length) {
                    $('<div class="single-variation-msg" style="display: none;" />').prependTo($(this).closest('form'));
                }
                $(this).closest('form').children('.single-variation-msg').show().html($(this).html()).show();
            }
            if ( !purchasable ) {
                $(this).closest('.product-summary-wrap').find('p.price:visible').find('.price').css('text-decoration', 'line-through');
            }
        });

Hi,

Thanks for sharing this and clearing my concept as well.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please copy and paste the below given Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirement your issue will solve.

Thanks.

save_settings.php on line 44

Hi,

I think the Theme files are not updated properly, that is why showing this error. Can you please delete the theme files and upload the theme zip file again then extract it to your site. I hope your issue will be solved. We have tested the theme update already before releasing the update and did not find any issue in theme update via Cpanel or WP admin area. We have checked both ways to update the theme.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.