6627 comments found.
very bad support. i cant answer. i re-install wedding theme but i cant see left or right button on product category and product image.
Hello,
1) Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
You posted your question 15 hours ago.
2) Check the answer that I gave you https://www.8theme.com/topic/i-want-product-image-slider/
Regards
Once just once to update your theme and not having issues after.. Every single update you break something css-wise or theme-option-wise. This time it was the navigation that suddenly went blank. I had to go and re-set the navigation colors from the theme options. AGAIN. Can you just update your theme without ruining our installations? I am so close of leaving a bad review, I respect your efforts as a fellow web developer but common guys, every single update, this must stop.
Hello,
Take our apologies if you faced any inconvenience. But we did not make any changes in theme options in 4.26 update, we just added compatibility with the new version of WC plugin, so we made changes only in WC files included in our theme.
Regards
there will be another final responsibility. Thank you very much. I am using the default theme. I want all of my product photos to go to the right or to the left at home page. So, without entering the product details, I want to see the category page or homepage product photos. this app has a wedding-based theme. The product images are changing to the right side of the home page. I want to use the same application as the default theme.
Hello,
Thanks for using our theme. Please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide us with your site URL and some screenshots for better understanding the desired result. Our team will gladly assist you.
Regards
Hello Support are you ready for WooCommerce 3.4.0? Can I update WooCommerce to 3.4.0?
Hello,
New theme version (4.26) is fully compatible with latest WC version. This version will be available soon.
Regards
Hello,
Thanks for the comment. I do not see any problem on our demo slider http://prntscr.com/jlix12 Do you mean some problem with the slider on your site or there is a problem with our demo?
Regards
what I can see is blank screen on your demo
Hello,
Please let us know what browser and version you use. Do you face the problem only on photographer demo version?
Regards
Chrome 66 – 1920×1080 – I only checked photographer version
Hello,
Please clear cache and check now.
Regards
Done – thank you
You’re welcome! Have a nice day.
Regards
How do I remove the meta-post information from displaying? I want the date, author, counter to not display… I tried this:
.meta-post { display: none; }
but not working… How do I hide date & author of posts?
Thanks
Paul
just found it it’s called “byline” which makes no sense… should at least add meta data / byline or something that’s miss leading. Thanks
Hello,
Thanks for using our theme. Feel free to ask if you have any other questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hi, is it save to update to WP 4.9.6?
Hello,
Yes.
Regards
Hello,
the “load more” Button on Search Result page doesn’t work. Is there an Option the handle the load more Button?
regards
Hello,
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thanks in advance.
Regards
“Fantastic customer support. very responsive and friendly.”
5 star rating from parsaei for Customer Support.
Hello,
Please contact us via author contact form on TF – https://themeforest.net/user/8theme and provide us with your website URL so we can take a closer look.
Regards
Hello. I want to make bigger the logo size in main menu, I have tried make it wider using “logo max width” but it doesnt works.
Hello,
Please submit a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thanks in advance.
Regards
Hello where can i delete facebook Login from Theme?
This code:
html lang="de-DE" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://www.facebook.com/2008/fbml">
is not got for the new gdpr rules.
1. Issue: it loads not in https 2. Facebook Login save personalized datas
Please help
Regards
Hello,
1) If you want to remove FB login button then go to Theme Options > General > FaceBook login > clear fields
2) After WC plugin update (23 May) we’ll release theme update that will include the fix for that code (code won’t be shown if FB button is disabled). Also, on the registration page you’ll see the notice and links to the privacy policy https://woocommerce.wordpress.com/2018/05/04/woocommerce-3-4-gdpr-features/ Besides according to right to data portability you can get the information from FB, don’t you?
3) These links are outgoing links and should not be https because they do not use https.
Regards
Hello! I would like to hide the image of the breadcrumbs. Example: https://prnt.sc/jilu82
Please !!!
Hello,
Theme Options > General > Breadcrumbs > Breadcrumbs background > Transparent.
Regards
Hello! Thanks for the answer. But it did not.
Please see the link: https://joiarelogio.com.br/temporario/categoria-produto/ana-hickmann/?swoof=1&pa_genero=feminino&really_curr_tax=79-product_cat
Any solution?
Hello! Thanks for the answer. But it did not.
Please see the link: https://joiarelogio.com.br/temporario/categoria-produto/ana-hickmann/?swoof=1&pa_genero=feminino&really_curr_tax=79-product_cat
Any solution?
This image appears when the filter is activated 
Hello,
Please add this code in Theme Options > Styling > Custom css:
.post-type-archive-product .page-heading {
background-image: none;
}
If you have any other questions, I would recommend you to contact us via author contact form on TF https://themeforest.net/user/8theme
Regards
Hello, There is a problem with the quantity on the shop page. We can see the quality on mobile but not on desktop or laptop. see https://prnt.sc/jhzx4e ( moblie https://prnt.sc/jhzy58 ) The website is https://www.livestockbrandingirons.com thank you
Hello,
Do you use CDN? CDN minification causes such issue as a rule because Chrome browser blocks minification CDN script, at the same time it works in Safari. You need to disable CDN minification then contact CDN support to fix this problem.
Regards
I think so, for the greenlock
it maybe with godaddy thou
SSL & Security with godaddy i just checked
So he is not on CDN any suggestions? He said he went to update site and a week later client saw the issue.
Hello,
We have checked your site and see that you are using CloudFlare CDN http://prntscr.com/ji18x9 Your issue with q-ty, quick view option etc is related to minification option that is enabled in CDN settings. Please, disable CDN minification.
Regards
Okay thank you
Hello,
You’re welcome!
Regards
”” Is it possible to change colors of a variable product with little images instead of a dropdown list? And maybe show this little images in the Shop overview too and the customer can directly click on the color he wants … ”” I would be very happy with this implementation. I support the implementation of this feature in a future update.
Hello,
I think you are looking something like swatch plugin, for example, https://wordpress.org/plugins/color-or-image-variation-swatches-for-woocommerce/ If you have any other questions, please contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Ise there a fix for the shop sinule product page if the sidebar is long then the description and image part have too long whitespace
Hello,
Theme Options > E-commerce > Single Product Page > Location of product tabs > Next to image.
Regards
Hi, we´re working over 2 years with the theme installed on https://somosinfancia.es, and now we want to change the background image of the header of this page https://somosinfancia.es/diseno-little-curly/ but can´t do this, it doesn´t work, and we put the image like in the other pages http://prntscr.com/jghd2d but it only shows the default image.
Hello,
Please contact us via author contact form on TF – https://themeforest.net/user/8theme and provide temporary wp-admin access so we can take a closer look at your settings.
Regards
Just sended, thanks Rose!!
