443 comments found.
Hi, I’m developing your great theme for a client and I’m having an issue with post length on the blog page and image alignment, I need to center image of the post when displaying in the blog page, please see attached image https://ibb.co/ceVXjT
Hello, please contact us from the account where the theme was purchased or open a ticket on https://anpsthemes.freshdesk.com and provide us the purchase code so we can verify your purchase. Thank you for your understanding.
ticket No. #7006
Hi, thank you, our support staff is on it. Best regards
Is there a way to edit the contents of the mobile menu as well as the color etc in the theme options? If not please let me know what css I need to edit. Thanks dev.lasergas.com
Hi,
thank you for contacting us.
At this moment there are no theme options to change mobile colors for a menu. Please open a support ticket: https://anpsthemes.freshdesk.com/ and we will help you with custom css code.
Thank you and best regards
Hello, My hosting says its not possible to change the max execution time to 600 without getting a VPS server. Please tell me another way how can I import a demo ?
Hi, that’s a bit far fetched, usually hosting providers can do that. Please open a ticket at https://anpsthemes.freshdesk.com so our support staff can take a look at it and try to help you. Thank you and best regards
Thanks for the fast reply. Would you mind telling me how do i clear the content so I dont insert it again and have duplicate ?
Hi, I just installed the Industrial wordpress theme and it was working fine until I tried to activate the required plugins. After which i get the Error 500 – Internal Server Error
Hello, would it be possible to check your server log for a more detailed error message? Most servers have an “Error messages” panel or generate error_log files.
We can also take a look for you: please open a ticket on https://anpsthemes.freshdesk.com and provide us with a link to your site and FTP access (restrict our access inside the WordPress installation). We will turn on WP_DEBUG and try to find the error. Thank you.
I just bought the template, there are no demo home pages nor contact page in the files. Please help asap.
Hi,
thank you for contacting us.
When you install/enable theme and all required plugins, you can import demo content with one click in appearance -> theme options -> dummy content.
Hope this will help you.
Thank you and best regards
How do I change the header and footer info .. for demo home page? Any guide or tutorial or which file is it? https://www.indusspares.com
You can change it in appearance -> widgets.
For further support please open support ticket: https://anpsthemes.freshdesk.com
Thank you and best regards
hello I want to change the template, how to erase the previous
Hi,
thank you for contacting us.
Could you please explain a bit more what you mean with erase? Do you want totally clean Wordpress installation or anything else?
Thank you and best regards
Hi,
Before my purchasing, may I ask whether I could achieve the demo looking directly after installation? Or do I need further configurations? Thanks a lot.
Regards, Nick
Hi,
Yes you can. The only thing we do not include are photos. We import placeholders with sizes so you can easly replace them with your images.
Thank you
Hi, i have a problem with cart, could you help me please?
http://www.claraboyas.org/new/product/claraboya-apertura-acceso/ERROR: Warning: sprintf(): Too few arguments in /usr/home/claraboyas.org/web/new/wp-includes/nav-menu-template.php on line 237
Thanks,
Hi,
thank you for contacting us.
Please open a support ticket: https://anpsthemes.freshdesk.com and include right purchase code and we will help you.
Thank you and best regards
I’m just getting started building out this theme. Can I use another page builder like Elementor? Or do I have to use Bakery? If I can use another, do I just disable or delete WPBakery?
Hi,
thank you for contacting us.
Industrial theme is only working good with WPBakery plugin.
P.S.: please consider extending your support, as it helps us to continue developing the theme and provide better support. The support can be extended by going to the theme page on Themeforest. Thank you.
Thank you and best regards
when will you update WPBakery Page Builder??
Hello, the latest version – 5.4.7 is already available to download from our server. You will need to manually update the plugin by removing the plugin in the Plugins section and then installing the new version in Appearance – Install Plugins.
how can II download it from your server?
Inside the WordPress dashboard go to Plugins and remove the WPBakery Page Builder plugin. Once removed go to Appearance – Install Plugins where you will be able to install the latest version.
Hi, the product image in the product single page is too small, I set the Main image width to be 600px in Customizing-WooCommerce-Product Images,however the images only show 355px width. It’s too small for the product detail page.My original size is 1000px width, and I saw the product detail pictures in your demo are bigger.Could you please tell me how to make the image bigger?Thanks
Hello, we have responded to your ticket on Freshdesk. Please continue the discussion there. Thank you!
Hello, I have a problem with the sticky menu. When I use mobile (different devices and browsers) the sticky menu works fine just when I scroll down the page but as soon as I scroll up in the middle of the page, it will disappear and it doesn’t appear again if I scroll down. I have to go on the top of the page, scroll down again to have the sticky menu. How can I solve this problem? Thanks
Hello, we have responded to your ticket of Freshdesk. Please continue the discussion there. Thank you!
Pre sale question : Hello, before purchasing this template, i would like to know if it’s possible to set the left sidebar position below page content on mobile devices with any theme option. And If I use the WPML plugin, is there a theme option to put the language switcher?
Hello, thank you for your interest in our theme.
There is an option to push the sidebar after the main content on mobile (Theme Options – Page Layout – Show sidebars on mobile after main content).
Our theme supports the default WPML language picker (widget).
Feel free to ask us additional questions.
HELP! After an update to the most recent version of the template yesterday, I now have the zendesk popup and the style changer coming up in my live site. No demo was downloaded or installed, this site has been live for months now.
interesting, please do open a ticket at https://anpsthemes.freshdesk.com so our support staff can check it out. However I think this should not be a theme issue but some plugin causing a conflict.
Thank you and best regards
I kept this window open incase of a quick reply (and thank you for that). I have a hectic week this week, so will try to get to opening the ticket towards the end of the week, but was able to resolve by CSS’ing out #style_switcher to display:none; (going by memory here, so be forgiving) 
and I had to comment out the script in the header.php file for the zendesk callout. Please take a look at the header file for the latest version (I believe the update came out yesterday) for the theme and you should see that zendesk script callout at the minimum. Thank you again for the quick reply! 
Hello, our theme was last updated on February 12. We did update the plugin, but did not add any zendsk or style switcher options.
We checked our theme and cannot find “zendesk” or “style_switcher” in the files. We also do not use zendesk in our work (we use freshdesk for our support, but do not include anything inside our themes).
Do you have a plugin that might be adding such functionality? Also, are you using a theme from another author (we see that you have not purchased our theme using this account).
PUTTING THIS IN ALL CAPS AS TO DRAW THE EYE TO THIS POST! WRONG THEME! I AM USING ANOTHER “INDUSTRIAL” THEME AND I POSTED THIS TO THE INCORRECT AUTHOR. SORRY GUYS!!!!!! :/
Hi, no worries! Thank you very much for clarifying, wishing you all the best with your project.
Thank you!
Hi guys, love the theme!
Can you please tell me if there is any way to increase the layout on my portfolio item page:
http://tdc.brovio.net/portfolio/blank-case-study-item-6/to be full width instead of only using the first 3 (out of 4) columns?
Thanks! Ross
While I have you guys, there seems to be an issue with the use of the Alternative Logo.
It works great here: http://tdc.brovio.net/case-studies/
But not on the individual case study (portfolio item) pages: http://tdc.brovio.net/portfolio/drain-clean-and-refurbishment/I’ve entered my questions into https://anpsthemes.freshdesk.com, thanks!
Sorry, don’t think I was suppose to post there! My original URL has changed to – http://tdc.brovio.net/portfolio/pipe-rehabilitation-what-are-your-options/
Our support will be with you tomorrow morning if somebody didn’t answer yet since today was national holiday here. Thank you and best regards
Hi, Pre-sale question: I’am interested in DEMO 2 – http://anpsthemes.com/industrial/demo-2/ -. Is it possible to edit the start page by changing or removing the different areas? Thx!
Hi,
thank you for interest.
Yes, you can changing/removing/adding content on a front page and also other pages. With WPBakery plugin it is very easy to edit.
If you will have any problems, just contact our support and we will help you.
Best regards
Hi, when I insert a background youtube video into a section row, the video starts seconds later, first there is a load icon. Can I remove this delay? Thank you very much! Nice theme.
Hi, we would appreciate if you could open a ticket at https://anpsthemes.freshdesk.com so our staff can help you out. Thank you and best regards.
Hi, We have problem regarding product’s single page. On Product Page—Tabs are overlap on product image,please Help us..
Hi,
thank you for contacting us.
Please check if you are using the latest version of our theme and other plugins.
For further support please open support ticket: https://anpsthemes.freshdesk.com and include site url and wp admin login data.
Thank you and best regards
I have been in e-commerce for a long time. I got couple of internet shops of my own. My main areas are marketing and SEO. Even having a good experience, you can’t know everything. And every time when you come across a new theme or a project there are always many questions. I used many WordPress and Opencart themes before. But theme Industrial fascinated me with a fantastic support. They really helped me out when I made some wrong things inside the Word Press page codes, however they didn’t have to. These problems had nothing to do with some theme settings. I was very surprised with such a qualified and kind support from Industrial Team. I’d recommend this theme for everybody who likes its design. You will have a full support that will definitely resolve any of your issues with setting up your website. I am very happy about coming across this Anps Team of developers. I am sure I am gonna buy some other themes of this guys in future. I am writing this review from my heart, I am very greatfull for such a good Support of the theme.
Wow, you made our day! Thank you very much, we are glad we could be helpful! Best regards
nice product
Thank you Don’t hesitate to ask if you have any questions regarding our theme.
