2102 comments found.
Hi guys, trying to create the new site with your theme. And I can’t register the purchase code too. Here is the error at the console “jQuery(...).remodal is not a function”. Can you fix it please?
I found that the problem is in using child theme, without it – it’s working correct.
Hello Wicked_kid thanks for the feedback!
We just submited an update to fix this problem.
Sorry for the inconvenience and thanks for your patience.
Kind Regards
Did you get my question from earlier today?
copyHi, I purchased TheFox some time ago for another site (now shutdown) and about to use again on my new business website, where I will be offering WP Websites along with other digital marketing, and I plan on using TheFox theme as my only WP website offering especially given you guys say unlimited designs are possible…so sounds great. On your site http://thefoxwp.com/ you talk about “Custom Mobile Device Menus” + “Special Mobile Design” + “Disable mobile Elements” ...where can I find more specific/comprehensive information/guides about this…as I plan to make this a key offering …e.g. a call us button that only appears on mobile devices…many thanks Rick
Hello Rick,
First, thanks for re-posting here!
Now regarding the mobile design, what we means is that you are able to select a different menu for the mobile, you are able to show or hide elements on your page depending the device the site is viewed from ( tablet, phone etc ).
Those options are included in the WPbakery page builder we are using, if you need more information you can contact us directly on our support forum.
Also we really recommend that you use our new theme Cesis rather than Thefox if you are going to make site for your customers, it is more advanced in terms of customazibility and work better / faster.
Do not hesitate to re-contact us if you have more questions.
Kind Regards
Many Thanks…will look into Cesis…cheers
You’re welcome,
Thefox is really great too, but in Cesis we added more options regarding header / footer and custom banner, options are more detailed and separated depending the posts type.
You can contact us on our support forum under pre-sale question if you want more detailed information.
Cheers
Hey Guys…just a couple more. The fact that my wife’s Vietnamese and I lived in Hanoi for 3 years makes me really want to choose to run with ‘TheFox’ (no pun intended) or ‘Cesis’ for my site and client sites. Right now I’m reading a lot of great reviews about how BeaverBuilder is the best, the best way to go versus other page builders…So Question 1 – How compatible or how does TheFox or Cesis go with BeaverBuilder? Question 2 – I’m compiling a list of criteria/tests on how to choose a great WP premium theme, and I found a site where you can test ‘TheFox’ for coding quality/integrity…and TheFox didn’t score that well! ...See http://themecheck.org/score/wordpress-theme-thefox(2).html ...your response to the results please?? Thanks Rick
Hello Rick,
1. Regarding Beaver Builder, both theme are compatible but are not based on it, we used the WPbakery page builder to build our theme, so if you want to use the theme custom module you will need to use the WPbakery page builder we include in the theme.
2. Regarding Theme check you can ignore this, this is what is required to be able to post a theme on themeforest, Thefox passed the test 2 years ago, now a lot of things changed but there are not really important, all the security issues are fixed.
The important thing you want to look is the loading speed of the pages. Cesis score very well for this part.
Do not hesitate to re-contact us if you have more questions.
Regards
Thanks Tran…I have purchased Cesis…Will install tomorrow and start learning, going through tutorials etc…thanks Rick
Thanks for purchasing Cesis!
If you have any problem contact our support team and they will help you 
Have a nice day!
Kind Regards
Hi, I updated the fox theme yesterday and my site for some reason was showing links in woocommerce dashboard>downloads as a different color then before. None of the fox options overrode this color change. I had to actually go into the woocommerce trending.css and change the values myself for .woocommerce a.button. Just figured id let you know somewhere in the update some styles where overridden,
Hello Rmt3030,
Could you please create a ticket on our support forum, if you don’t have support please create under “Pre-sale questions” and if possible give us the link to your site, to the page that has problem and even better access to your dashboard.
Thanks for the feedback and sorry for the inconvenience.
Regards
Even if sidebar is selected to NONE, still sidebar shows – https://goo.gl/eph9Mg
And Im not using any caching plugins too. How to fix ?
Hello Qubesys,
We checked your site but it seems that the sidebar is not showing, did you tried to clear the cache?
If you have more problem can you please contact us on our support forum
Kind Regards
Amazing theme. Many thanks!
I have a question regarding the license.
I am concerned with the following scenarios, and I am not sure if they are legal or not. I hope you can give enough clarifications.
Given that I have a project to design a website for a client. Now, suppose that I showed this product to the client. The client then approved to buy it and also pay extra money (could be more than $500) for our efforts to install and customize the theme and add content so that it fits his needs.
Is the regular license enough for this use?
The other scenario is as the following: Can we just buy the regular license and then re-sell it to the client? the new price includes, again, our efforts for installing, customizing, and adding content.
Thanks!
Hello Borayan, thanks for purchasing Thefox!
Yes, you can do this, what you can’t do is re-sell the “theme” directly, buy the theme on themeforest and re-sell it is not ok, but using it to make a website for a client is totally fine.
You can only use the theme once per license, 1 license = 1 installation of the theme on 1 domain.
If you want to install the theme on 3 domains, you need 3 license.
I hope that clarify everything.
Do not hesitate to re-contact us if you have more questions.
Kind regards!
Hi,
I have started to use a ‘Centered Logo’ recently and noticed that on page load the menu items start in the centre and then move out to the sides to their position.
How do you have them fixed and not jumping around when the page loads?
This doesn’t seem to happen on other Header Layouts. Is there a simple CSS code fix for this?
Please help, many thanks!
Hello Supremewebhost, thanks for purchasing Thefox!
This is strange, it shouldn’t happen, could you please share a link or create a ticket on our support forum so our team can check what is wrong.
Kind regards!
Is there a way to turn off the notification in Wordpress Admin which announces the new Cesis theme?- Dismissing by clicking on the ‘x’ gets rid of it, but it returns every time a new page is displayed or refresh takes place.
(I am running theFox and have no interest in Cesis at this time)
Hello David, thanks for contacting us!
Ok, that’s annoying, the notifications should hide permanently.
Please add this custom css ( thefox > styling options ) :
.cesis_notice { display:none !important; }
This should do the trick, again sorry for the inconvenience.
Kind regards.
Thanks – tried your suggested fix and no change unfortunately. Not sure why I would be updating the Theme styling though – the issue is in the Wordpress Admin pages (the theme is not being displayed)
Hello again,
That was a stupid mistake from our part, what you can do now is edit the functions.php and remove the line 26 and 27 OR add the custom css we gave you in thefox/css/thefox_backend.css
Still that’s strange that the notification returns every time you load a page, it should hide for ever.
We will remove this in our next update anyway, still sorry for the inconvenience.
Do not hesitate to contact us on our support forum if you have other questions / problems.
Kind Regards.
I updated from theFox version 3.3.4 to 3.3.5 (released on 27-May?) and 2 issues happen; The ‘Upgrade to Cesis’ banner still remains visible after clicking on the ‘x’ with every page re-load/refresh & Layerslider plugin is old version – the version packaged with the theme is 6.7.5, but the latest version is actually 6.7.6
Hello David,
Regarding the Layerslider, you are totally right and we are going to make a new update.
For the Cesis banner, could you please create a ticket support and tell us if you are using any custom plugin or even better give us access to your dashboard so we can check if there is a conflict with one of your plugins, we made sure that the message is dismissed for ever if someone choose to hide it.
Thanks for the feedback and sorry for the inconvenience.
Regards
Let’s see why you should use Cesis WordPress Theme for Your Next Projects!
• Cesis live demo: https://cesis.co • Purchase Cesis now: https://themeforest.net/item/cesis-responsive-multipurpose-wordpress-theme/21736436?ref=tranmautritam
Hello, Is there a way to create a split scrolling page or display a parallax image/video on half of the screen?
Dear balancegroup,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi Folks,
We’re hard working on the new demos to release for the next updates. If you have any idea for the demo you want to include in Cesis WordPress, please let us know here: https://goo.gl/forms/BdtZXj4d6B0ii0ES2
Thanks and Best Regards,
Tranmautritam
Hi, im having problem with media library.
Its very very slow to load ( many many minutes. )
How can i fix it?
thx so much
Dear gweb-ict,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, after 2 days we found the problem.
We have a conflict with Woocomerce, but we need of this plugin.
We found the problem in theFox/function.php
here:
—-Thumbnails setting
I had to hide this script in my function.
Maybe you can fix it in next update
Have nice day
Hi gweb-ict,
Thanks for letting us know. We will let the developer know about your problem. I hope we can make some updates soon.
If you have any more question, please let us know or just create a support ticket: https://tranmautritam.ticksy.com
Have a nice day!
Tam Tran
Hi, I am having problems setting the store 01,02 and 03, from the classic demo. When I load the page the page loader just spins at 0%. The page never loads. Please could you help>
Dear NIckStokes86,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello everybody,
I am super excited to let you know that my newest WordPress Theme has been released on ThemeForest.
Cesis is a new kind of WordPress Theme. In few words, it is the most powerful, easy to use versatile multi-purpose WordPress theme. We built Cesis in order to let the user have the possibility to modify and control every part of their site, and this really easily.
Cesis – New WordPress Theme Released!
Purchase Cesis WordPress Today!
Best Regards,
Tranmautritam
How do you hide the image alt tags from showing up on image hover?
Hello tlatch89,
Thanks for contacting. Could you please contact us via Support Forum: https://tranmautritam.ticksy.com
Thanks and best regards
tranmautritam
Hi! in this theme, in grid layouts full width is it possibile to have 4 columns? Thanks
Hello ExploitNetworking!
Yes, you can have up to 6 columns in full width or contained row style.
Do not hesitate to contact us on our support forum if you have any other questions.
Kind Regards
Dear author, can you update the changelog description adding version 3.3.3? Thank you very much
Hello Proaction2,
We just updated the changelog.
Do not hesitate to re-contact us if you have other questions.
Kind Regards
Thank you very much. I notice a bug in the last version 3.3.3: the text in one-column-footer does not have the correct wrapping of the lines in the desktop view. There is no problem in the mobile view.
Hi there,
Thanks for contacting. Could you please contact us via Support Forum: https://tranmautritam.ticksy.com
Thanks and best regards
tranmautritam
Dear developer, can you update the changelog description adding version 3.6.2?
Thank you very much
Hello Proaction2,
We updated the changelog!
It seems that our team forgot.
Kind regards
Hey, I’m having an issue with the accordion scrolling upward when toggling. I found a thread on your support forum but I wasn’t sure exactly on what to do. Can you help me resolve this? My support is expired but I’ve contacted you before. I’m hoping you can help me since the thread I found wasn’t totally clear and it sounded like the user had some issues. Thanks.
Dear gabbyanstey,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
thanks. it won’t let me with my current purchase code. is there a way i can still submit a ticket? i don’t want to have to purchase extended support as we are done with the site and just noticed this issue (which seems to be an issue others have noticed as well). i’m happy to submit a ticket if there is a way i can do it with my current purchase code? let me know. thanks.
hi-hoping you can get back to me and let me know the best way to start a ticket if i don’t have my support any longer. i’m really hoping you can help me. thx.
Hello Gabby,
I am sorry but if you need additional your support you will need to renew your support or buy a new license of our theme.
This is how envato support works right now. I hope you can understand.
Do not hesitate to re-contact us if you have other questions.
Kind Regards
Hi , i have a problem with the fox panel options, after update wordpress and fox theme all is broken and i can not make any configuration, some reason?
Hello Kry89,
That’s really strange, make sure that you update the plugins you are using and cleared the server and browser chache.
If you need more help, please contact our support forum
Kind Regards
BUG – Woocommerce affiliate link (buy button)
Your theme isn’t allowing the Buy Button with text to display with the latest version of Woocommerce. Used Health check plugin to verify this.
Greetings,
Why don’t you guys use the far superior Visual composer from https://visualcomposer.io/ instead of WPbakery, which is so not advanced and ofen has bugs so bad that most themes turn off there front-end editor.
Hello Thefilmer,
First regarding the WooCommerce could you please create a ticket on our support forum and give us more information.
Regarding the Visual composer, they don’t allow programmers to make custom modules currently.
Regards
