26687 comments found.
Hi, Is there any way I can show the image caption when the light box is open or . change this lightbox to the default wordpress lightbox? I need the image captions to show
Hello,
Can you please send us the page where this should be implemented so we can tell you if it’s possible or not? Thank you.
Qode
Hi, I replied in the ticket #351040
Hi,
Your ticket is assigned to our agent who already answered you there.
best, Qode
ALLERT LAST UPDATE! If you have custom css codes and update to the last version of bridge, the theme doesn’t read them anymore. To solve this problem go to the wp panel > qode options > general and click on the “save” button under the custom css field.
Hello,
Sure you have to re-save options in order to work again, because with new update, theme loads CSS and other scripts again.
Qode
Hi, I upgraded the theme file (today 28 May 18 version), but the existing template suddenly turned funny, i.e. a white block shown on the testimonials carousel: https://snag.gy/w1CBnK.jpg
Could you please advise how to remove the white block? Thank you.
Hello,
Can you please send us the page in question?
Qode
Thank you for your prompt reply. Somehow this issue has been resolved. I don’t know why but I think this may due to cache issue. A great theme!
Thank you very much!
Qode
Hi, great theme guys.
I need your assistance with the following:
I am working on a single post and I want to remove the default “Date + Category” sidebar and replace it with a custom sidebar. Is that possible? If not, I found the display none code to remove the author and category but the main text of my post stays the same, it doesn’t take up the space the removed sidebar content takes up. And it looks funny. Is it possible to have the text box widened?
Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hi there, How to add a “line” icon into the social icon group? https://fontawesome.com/icons/line?style=brands
Hello,
Achieving this would require some coding skills, as you would have to implement this into our framework. We don’t recommend doing this if you’re not really swift with WordPress development.
Qode
Hi, I like your theme! In other themes I can hide rowes in Visual Composer/Bakery but cant find that option in Bridge. Promised customer this option. Can you please advice, thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Ok, thanks!
You’re welcome, looking forward to hear from you!
Qode
Hi there, i have to disable Google Fonts. Is there a documentation where the files are included? I allready commented the font_styles in the funciton.php out. But the “wappalyer” recommends still the Google Font API. I hope you can help me to find the rest of the imported fonts. Kind regards
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hi In your demo 99, can I use shop with filters also there is no side bar can i also add sidebar ?
Hello,
Thank you for interesting in Bridge!
Yes, sure, we didn’t include these elements in this specific demo, but sure you can 
Qode
Hi, Is possible eliminate “Qode Import” menu of the wordpress please? Is important. Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hi Guys, I had experience with the theme and i love it. This is the first time i installed the theme in one server and after installing the theme, recommended plugins and load a demo, when i try to edit a page I always get an error 500. If i activate another theme, this is not happening. What can I do to fix that? can you tell me the minimum requerimients of the theme (php, memory, DB, etc)?
Hello,
When it comes to PHP version, we recommend using 7 or above. And when it comes to PHP resources, here’re the recommended values
max_execution_time = 300; memory_limit = 128M; upload_max_filesize = 64M; post_max_size = 256M;
Hope this was helpful, keep us posted.
Qode
I need to update LayerSlider WP & WPBakery Page Builder plugins! Please provide an update to theme so these will update. Some functionality is not there currently.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hi Team @QODE, I purchased the theme last week and after installation, it doesn’t work properly. We opened a support ticket without answer from you. Here is the link of our website and how it appears: http://bridge.whoole.com/ The demo items have not been loaded, we try and retry but no way. Thanks for your quick assistance please. Regards.
Hello,
Please note that our usual response time on ticket system is up to 24 hours, so please be patient. I’ve forwarded your support request to our agents and they’re looking at it right now.
Best, Qode
Ok, I’m waiting for you. Thanks for your quick reply.
You’re welcome!
Hi, we’re still waiting since one week because we can’t install the theme. We try with the new one (v16.2) you updated into my evanto web account and follow steps suuport gave and gave them access to our server to do the necessary, but it still doesn’t work. Please how to do? If it very complicated, may I’ve a refund? Regard.
Hi,
Our support agent will help you with this part on your ticket.
best, Qode
Hi there, Does the theme support mobile “two finger zoom”? How to enable it? Thanks!
Hello,
As Bridge is a responsive theme already, it doesn’t support browser zoom, unfortunately.
Qode
Hi, I’ve update Woocommerce plugin to 3.4.0 version, and I’d need to know if I should do the database update required. I’ve the Wordpress 4.9.6. Thank you!
Hello,
Your database should update automatically with the plugin and WordPress update.
Qode
I thought so too, but even if I’ve update the plugin, on the top of the backend page, I already see an alert box that suggest me to update the Woocommerce database. Are there any compability issue between Woocommerce 3.4.0, Wordpress 4.9.6 and your theme? Thank you again!
Hello,
Once you click to update database from your Dashboard it should do all the work automatically, you just have to wait couple of moments, depending on the server response time.
Qode
Hi Guys,
I am trying to Import New Demo 108 (and have tried a couple of others). I have adjusted all my php levels to more than the required amounts. The import progress bar jumps to 60% then to 90% and the says its complete but only imports a small amount of the demo and sets the homepage to a media post?
Any help available?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Thanks I have done this.PRIVATE TICKET #1590879
Hi,
Thank you for that, I forwarded this to our support team as urgent. Please check ticket status in a couple of minutes.
Qode
Hey Qode, I submitted a support ticket on Friday. I know support has a skeleton staff over the weekend. Is there any chance that I could please get this actioned asap. #1589033 Thank you so much
Hello,
Sure, I forwarded this to our support team as “urgent”. Please check ticket status in a couple of minutes.
Qode
Awesome, thank you …
You’re welcome!
my map not working on: http://ergaomnes.pl/contact/ i past api to general options without results please help
This theme is good but it came with an EXPIRED version of Slider Revolution. It will not work/update unless you buy a licence. Pretty bad to do that! Any fix???
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
In the following text we’ll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsQode
Hi, I wonder if I can prevent scrolls back to the top whenever I go back to the previous page. It makes me crazy with so many portfolios. Please help me. i can not find proper option :-/ Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
How can I change the blue hover over colour of the Pop magazine demo menu?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
