Hi,

Can you please make sure that you are using an updated Theme version 4.4.3.1 release yesterday. In which we have solved this issue please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs so please check your site after updating to the latest version hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi, thanks for the feedback, I downloaded the version from yesterday, and I tested it and it did not work. I did a new installation to test, it did not work. The demos are still not working. I’ll wait and see what happens. For now I’m printing the value on the product screen manually.

Hi,

If you are still facing an issue then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

Please refresh your site permalinks and then check your site after removing the server, site and browser cache hope you will not find an issue.

Thanks.

Thanks for your reply. I checked it by refresh the permalinks, and cache is not installed on site but still having same issue. You can check here https://phulkaarijewels.co.uk/

Hi,

Please use this plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/ please read and follow the instructions written in the Plugin doc, Hope your issue will solve if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

Please go to Your Envato Account >> Downloads and download the latest Theme version from there and update it on your site by following the steps given below hope you will not find an issue.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.

Please read the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Thanks.

Thanks for such a great help, I hate to take your time from this stuff. However if I just activate other theme the price appears. I tried to download the theme, however I always receive the 4.4.3 as you can see on the screenshot.

I spent all the day looking for some wrong file and deactivating all plugins but my pricing is not appearing on variable products when I select a variable. If I don’t select anything the price appears.

Hi,

Please contact us through our support system so we will provide you the latest Theme then you have to update it on your site and your issue will resolve.

Thanks.

Hi,

Thanks for sharing your experience with other Customers and helping them

I notice that my “Cart” icon is continuously stuck at spinning. Please fix!

Issue resolved: It was due to object caching due to one of my plugins.

Sound’s Great!

And For the Woocommerce outdated template, please wait for the next theme update, we will update it soon.

Thanks.

Hi,

Can you please check your site once after deactivating your site all the third party plugins and removing the server, site and browser cache hope you will not find an issue because I think that it must be the third party plugin confliction issue or your own customization that is creating an issue for you. If your issue will not solve then we have to debug your site and for that you have to contact us through our support system.

Thanks.

I use only 3 plugins, woocommerce, porto functionality, and wpbakery page builder. the problem really exists and I can not fix it

Hi,

We have to debug your site for solving your issue and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

1. It is the small issue in the theme, we ave already submitted this to our development team they are working on this and will solve the issue in the next theme update.

2. Yes, Variable product is only show the sale text because it is the default functionality of the Wocommerce plugin because you can not calculate the percentage with different prices and variations.

Thanks

Hi,

Can you please send us your site login details through our support system so we will check and solve the issue for you. Your given this link: https://iptvadmin-panel.com/full-iptv-panel-pro/ is not working for us, it redirects to the home page of your site every time we open it.

Thanks

Hi,

Everything is working fine. Please see the image: http://prntscr.com/jph5z8 The Submit button is already in the primary color, what do you want to change now?

Thanks

Hi,

Sorry it my bad, i just forgetting to say that the issue is on the newsletter witget on the frontpage. 1. the button is not in primary color 2. the alignment is on the right, i need center it or on left 3. the text cursor is alway on the left once inputing Mail Adress 4. the success and error message doesn’t work

Hi,

2. The Button text is already center aligned.

4. I think there is an issue with the form settings. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. After renewing the support please send us your site login details through our support system so we will debug your issue and solve it on your site. Without debug the site I am not able to tell the solution for this.

Thanks for your understand.

Hi,

You can change the Products order on shop page from Woocommerce >> Setting. To change this setting now on the front end you have to go to customize and you will find this: http://prntscr.com/jp0p3v so just change as per your requirement.

Thanks.

Thanks. But can I change the order of products also manual (exactly the order is wanted)?

Hi,

Sorry to say that but as you know we have used the Woocommerce plugin for shop in our Theme and Woocoomerce has its default functionality and you can only change the order by following the steps given above.

Thanks for your understanding.

Hi,

Sorry I did not understand your requirement. What do you want to do? Can you please share any screenshot for better understanding.

Thanks

Ok, http://tinypic.com/r/24ovsdw/9 Thank you

Hi,

Sorry to say that you can not do that, there is no option in the theme to make the heading as Clickable link.

Thanks

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and when your issue will solve you will find the reply of your ticket until that please be patience.

Thanks for your understanding.

Hi,

We have tested your site at our end and it works perfectly fine please see this screenshot: http://prntscr.com/jouh89 if you are facing an issue then it must be the cache issue at your end so please check your site after removing the server, site and browser cache hope you will not find an issue.

Thanks.

Hi,

This issue mostly occurs when the Theme is no uploaded or updated properly and some of the files crashed while uploading/updating of the Theme if you will turn on the debug mode you will find the exact file crashed path. So please try to update the Theme again by following the steps given below hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will solve it for you.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Thanks.

Hi,

We have to debug your site now for solving the issue and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Is the theme download in that version you told me about? 4.4.3.1

Looks like it’s the 4.4.3

I’ll get in touch with the support. Thanks

Hi,

Yes the latest Theme version released yesterday is 4.4.3.1 you can check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and please update your Theme to latest version 4.4.3.1 hope your issue will solve.

Thanks.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve this for you.

Thanks.

Thanks.

Hi,

You can hide/remove any particular page heading by uaing Custom Css for that particular page because if you change it from breadcrumbs then it will have an affect on your site. Hope you can understand and sound’s great if you removed it already.

Thanks.

Thank you, however I want to just remove the “Product Tag -” text, not the title itself, just keeping the Aprilia RSV4.

Is it possible? Thanks

Not sure if it’s the best way but solved it:

add_filter(‘gettext’, ‘translate_tag_taxonomy’); add_filter(‘ngettext’, ‘translate_tag_taxonomy’);

function translate_tag_taxonomy($translated) {

if ( is_archive() ) { // This will only trigger on the single product page $translated = str_ireplace(‘product tag’, ‘Motorcycle’, $translated); }

return $translated; }

Hi,

I hope your issue will be solved.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can hide the complete header on any of the page by just editing that particular page and scroll below you will find the Page Options and in it you will find the option of hide header just check that option on and check your site after removing the browser cache.

Thanks.

Hi,

Could you perhaps provide me with a bit more details on this? What version of PHP.

Also can you test by switching to a default theme like Twenty Seventeen or Storefront and test if you get the same notices?

Thanks.

PHP 7.1 and tested with Storefront then notice does not show up. I have checked the value of “category” in code using isset() so at my end everything is now ok.

Sound’s Great!