13534 comments found.
Hi there, my support expired so I purchased a new term and your support site won’t accept the purchase code. How can I get help please?
Hi jewel_bug,
Sorry about that. Please check again and let me know.
Hello!! I want to know if the theme is compatible with the memberpress plugin
sorry, i found the aswer
Hi f5estudio,
, it’s integrated with Paid Memberships Pro plugin.
Let me know if you need any further assistance 
Hi! thanks for answering, do you know if I can work with active campaign?
Hi f5estudio,
Sorry, can you let me know in more details?
How long should I wait? I sent you email 1 weeks ago. my issue is mobile webpage’s font (rev slider) is thin. Can you check ?
I sent you my information
why no reply?
Hi bestanomon,
I might miss your case. I’m gonna check again.
Hi bestanomon,
You are using Impact font, and this one is not supported on mobile devices 
Can you consider changing the font?
Hi,How can I fix Hentry errors in webmaster tools? I have 600 errors. 
Hi devvlop,
Which page did you check? Can you share more site details to edusupport@thimpress.com with subject “devvlop – Eduma Support”?
Hi, I am not sure to secure my video contents in Youtube or Vimeo. Can we use Cloud video platforms like Microsoft Azure or Amazon Cloud (They give embed links)? Lastly, Is it possible to use Vimeo Pro in this theme. Vimeo Pro is solving my problem.
Lastly,
I have a project and my website will be using by 1000 user in real time. In this scenario, what kind of hosting can give max performance for me. Do you have best practices?
Thanks. Regards.
Hi bildircin,
Yes, you can use those video platforms
Using Virtual Private Servers (VPS). Please check http://digitalocean.com/ or http://vultr.com/
There is one problem. When I click on profile on the toolbar, i am redirected to a profile with a different design. When I click on edit my profite in the menyu it takes me to the forum with a different layout. any idea
Hi flexhazel,
I will need to take a look at your current system first. It seems a conflict with another plugin. Just email me to edusupport@thimpress.com with subject “flexhazel – Eduma Support”.
Have a nice day,i have guestion: on the registration and login pages here are the following links [event_auth_register] and [wp_event_login]. what forms then to use for user registration?
Hi Designonedirector,
Those data is outdated. They was updated a long time ago. Let me check your site and make sure it up to date. Just send me a request to edusupport@thimpress.com with subject “Designonedirector – Eduma Support”.
Hi , how instructor can see his registered students for each course he own thanks
Hi mhhammam,
Gradebook addon can do that
Did you try it?
yes i tried it but i can see it as admin from backend pls send me screenshoot how instructor can see enrolled in his courses ,thanks
Hi mhhammam,
I’m checking again. Please wait.
Hi Ken, how can reset instructor commission , change commission value for a specific instructor from backend and what is the function of managing under commission in learnpreess setting , thanks
i check but don’t know how i can change the commission balance for instructor , thanks
Hello, does anyone know how I can insert adsense ads in each lesson? since I add the adsense code in the lesson but the banner does not come out. thank you very much!
Hi crashon182,
I will need to take a look at your current system. Can you send us a request to edusupport@thimpress.com with subject “crashon182 – Eduma Support”.
Thank you very much, I managed to solve it!
Glad to hear that
Please suggest to resolve
Hi developerindia,
Our team is checking…
PS: this is a kindly reminder that your support time is expired. Please consider renewing the support
in mobile the submenu is not appearing you can see here https://bit.ly/2JkZyeA . the main menu is institutions . the submenu appears on desktop/laptop but when we open on mobile no submenu there.
Please assist to fix.
Thanks
Hi developerindia,
I see that. I’m gonna fix it.
Hi developerindia,
Please check again and let me know.
regarding submenu please fix it and let me know the steps.Thanks
Hi developerindia,
The submenu on mobile is already fixed.
1.but there is no drop down(i.e its coming full menu, cant hide or expand) .Please tell me the steps so next time i can resolve 2.Can you fix that the menu bar should get fix when we scroll down. as of now it get when we go down it will menu will get hided and when will come up the menu appear 3. below menu the slider images are not visible fully (people face are hidden) please assist to resolve.
4.the images in each menu on header in not visible in mobile
Thanks
you can see here https://goo.gl/R8dJHx ,the same in mobile also does not appear.
can you please tell me how to keep the space between menu bar and slider so the image can visible clearly. 2. The images which i used in home page slider that is not responsive . how to make responsive
Thanks
How can I disable Sticky menu for Mobile Only? Because I have more than 60% Mobile user and the Sticky Menu I think not good for Mobile.
Hi sumonahmmed,
@media (max-width: 768px) {
.affix {
display: none;
}
}
Please try this custom code. Let me know.
Thanks for the code. However, You or any of your support stuff working on my site??? I just take a look to my site and noticed that Eduma Theme is disabled in my site and Twenty Seventeen is Active. I don’t know what is Happening!!! See: https://ait.bestlaptopandnotebook.com/
Hi sumonahmmed,
All set
Great Job. Thank you
Hi, I have question? can I use public cloud to publish this website?currently we have public cloud from OVH.COM or any recommendation what tis the best option to publish it, eg hosting company, we are ready to publish our website .thanks
Hi cristechservice,
Of course you can. Basically you can deploy your site on any servers you want.
I recommend WPEngine, it’s a really good hosting for WordPress.
WHY ADD COURSE FRONTEND??????????? I have waiting for 1 year!!!!!!!!!!!!!! I can not start site, you promise this function 1 year ago.
Hi fabiocammisa,
I am sorry about the inconvenience you had. But we will need more time for this one.
when add course fronted???? more time what means??? i do not wait for more time, when buy this theme 1year ago there was promised course frontend. Please add course frontend!!!!
when add course fronted???? more time what means??? i do not wait for more time, when buy this theme 1year ago there was promised course frontend. Please add course frontend!!!!
Hi fabiocammisa,
It’s estimated time. And many things come up, we not have enough resources to finish the project.
I’m sorry for the inconvenience you had. But we try so hard for LearnPress 3.x.
So I hope you can wait for 3 more months.
3 mounth???? Noooo…. but you can tell me a alternative to add curse frontend? There is a plugin that can do course frontend?
Hi fabiocammisa,
No any alternative plugins available for adding courses from frontend
Hi, Pre-purchase question: I would like to use the LearnPress plugin with the add-ons included in this theme inside another theme (The7, here from Envato). This is because my website is already done and running. Is that possible or allowed? If so, how can I later update the addons?
Hi dpmeneghetti,
I’m sorry but it’s because of the bundle policy that you cannot the bundled plugins within the theme for another theme. You can check more information about Envato’s bundled policy here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
However, as you are our customer and as we wanted you to keep using the LearnPress add-on bundle, I can give you a 50% OFF coupon to purchase the LearnPress bundle or to purchase any LearnPress add-on so you can keep using it without having to pay the full fees.
You can check https://thimpress.com/product/learnpress-pro/ and https://thimpress.com/learnpress-lms-pricing/
Cheers!
Dear
The students of our course: “School of Enigmas online” to perform the tests and find the correct answer, these come out at the end as skipped answers can not get the note.
And how can i changue this image and edit this menú?: http://es.tinypic.com/r/v4pi0h/9
Dear
Another serious problem, when a user tries to buy and already has his account on the site, by pressing the purchase button in the course “school of online enigmas” nothing happens, and other times the message comes out:”you can not enroll course”
before it was automatically redirected to the checkout page
Please Help Us
Hi zgiacaman,
1. I didn’t get your point yet. Can you clarify?
2. To edit that menu, please go to Appearance / Menus then edit your primary menu, select the menu item, expand it and you will see the layout builder
3. Can you share the username so I can check more carefully?
how to put google adsense connect code in this theme?
Hi , pls note green podlock not appear beside our website name aastacademy.com because of the following mixed content error ” A form with the action of “http://aastacademy.com/wp-login.php” exists in the source code of the tested page. This form needs to be updated to use “https://aastacademy.com/wp-login.php” or another secure URL for your padlock to return. Form Failure A form with the action of “http://aastacademy.com/lp-courses/” exists in the source code of the tested page. This form needs to be updated to use “https://aastacademy.com/lp-courses/” or another secure URL for your padlock to return. ” Can u Support us to solve it Pls
Hi mhhammam,
I really not fully get your point. Can you show me in more details?
pls check https://prnt.sc/joys0o u will find our website not secured even we implement SSL and podlock should be green when we check why it’s not green using https://www.whynopadlock.com we go the reason is ” A form with the action of “http://aastacademy.com/wp-login.php” exists in the source code of the tested page. This form needs to be updated to use “https://aastacademy.com/wp-login.php” or another secure URL for your padlock to return. Form Failure A form with the action of “http://aastacademy.com/lp-courses/” exists in the source code of the tested page. This form needs to be updated to use “https://aastacademy.com/lp-courses/” or another secure URL for your padlock to return” pls fix this error , hope it clear now
thanks i solved
Glad to hear that.
Hi,
In the react demo you have a purple blue background sitting over the the photo in the slider. I’ve been trying to add a video behind it while still keeping that background over the top. How do i do this? When i just add the video by itself, it doesn’t show behind this overlay.
Please advise.
Thanks, Ryan.
Hi Ryan,
So you want to remove the purple-blue background?
Hi,
I actually wanted to keep it and have a video play behind it. I have figured out that its custom styling from your end and have the adjustment.
Loving the theme so far.
Thanks, Ryan.
Okay
i have created menu and submenu. When i open on desktop/laptop i can see all menu but on mobile i cant see the customer layout sub-menu. please tell me how to modify the mobile menu and submenu. Thanks
Hi developerindia,
Our team is checking your case. I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week and we’re working hard to clear the backlog.
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