1254 comments found.
Please, how do i remove the “Start New Project” at the top of the footer. It appears on all the page i created. Thank you for your prompt response.
Hi there,
Please submit ticket on our support center: https://codevz.ticksy.com/ and let us know which demo you imported.
Regards
Please help, paragraphs with normal letter divide the words and jump to the next row, how to fix this, I do not want words to be automatically divided.
Please help.
Kind Regards Beto
Hi there,
Theme and plugin updated, Update guide: http://theme.support/how-to-update-theme-and-plugins/
Regards
I recently purchased the template , and I found many errors when installing the demo Hotel. Please check out my Private Ticket #1606506. I’m waiting the replay! thanks
Hi there,
Please check your ticket.
Regards
Is it possible to have parallax with this theme?
Hi there,
What type of parallax do you mean? background? or element?
Regards
background, please
Please see this tutorial: https://wpbakery.com/video-academy/how-to-use-parallax-effect-for-row-background/
hi. can i modify your demo´s page with visual composer after importing demo?
Hi there,
Our theme works well with WPBakery Page Builder (Formerly Visual Composer): https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Regards
Hi,
Is there a way of adding a self-hosted video like HTML5 video? I can’t see that option. Looks very nice theme to me & already bought 2 licenses but hard to find the basics at the moment.
Regards
Hi there,
If you mean add inline self-hosted video, yes by default its possible in WordPress, But if you want to add popup self-hosted video, currently its not possible.
Our support center: https://codevz.ticksy.com/
Regards
i need to ask a refund, the page can not be loaded, fatal issues. can not be fixed even changed to max PHP version (bluehost can do ) and memory 256m
Hi there,
Please submit ticket on our support center and provide your site admin login and FTP login credential, Our team will check your site: https://codevz.ticksy.com/
If we unable to solve or find a problem, Then we can refund your money.
Regards
Hello, may I know what locations.kml is? It shows as 404 Error on my google search console. Thank you
Hi there,
Could you please provide link, I need to check.
Regards
It is in my google seach console and there is no full link described.
Btw, why is the hotspot element not working anymore in visual composer? I can not place it at the right possition, it keeps placing my Hotspot element below the image element.
Please have this fix. Thank you
You right thanks for reporting, we will fix it soon. Temporary please add below code to Theme Options > Additional CSS:
.vc_element.vc_cz_hotspot.vc_empty-shortcode-element.ui-draggable.ui-draggable-handle {
position: absolute !important;
}
About search console, Do you have google map on your page? maybe its related to map.
Hі.
Do you have a demo forum (bbpress) ?
Hi there,
Currently no sorry, But we will add new forum demo in the near future.
Regards
Let me know, I’m ready to buy. But I want to see the forum demo first.
hi, please update the latest version and SEO options do not appear
Hi there,
We decided to recommend our buyers to use plugin WP SEO by Yoast, Because its really powerful and over 5 million site are using it currently.
You can find it here: https://wordpress.org/plugins/wordpress-seo/
Regards
Hi there,
Excuse me. It is not acceptable to remove functionality from the template. When I bought the template, I did it thinking about all its features! and what I liked the most was that I had everything complete.
How can I have the template with SEO options? Where can I download the version that does bring this functionality?
thanks
I have a question are you web developer?
Very cool music demo!!! Thanks! I’ve waited for it. Xtra theme is fantastic! I recommend it to everyone! P.S. I have 4 licenses
Thank you very much 
I just update the theme to the latest version and now my sidebars that I worked hard to create are gone? What happened? Super frustrating 
I have fixed the issue by moving everything to the primary sidebar, but still, not cool.
Hi there,
Please after this submit ticket on our support center: https://codevz.ticksy.com/
Did you customized each widgets styling separately in your old version? Or you customized overall sidebar styles?
Regards
Hello could you help me, how do I put a popup link to contact form 7 on the price table button?
https://s26.postimg.cc/dbvpv02ll/link.pngHi there,
Could you please submit ticket on our support center: https://codevz.ticksy.com/
Our support staff will help you.
Regards
hi, update the latest version and SEO options do not appear
Hi there,
We decided to recommend our buyers to use plugin WP SEO by Yoast, Because its really powerful and over 5 million site are using it currently.
You can find it here: https://wordpress.org/plugins/wordpress-seo/
Regards
Hi there,
Excuse me. It is not acceptable to remove functionality from the template. When I bought the template, I did it thinking about all its features! and what I liked the most was that I had everything complete.
How can I have the template with SEO options? Where can I download the version that does bring this functionality?
thanks
Hi is it possible to use different sidebar at different pages?
Hi there,
This is not possible currently, But we have it in update list for future updates.
Regards
Thanks alot for your reply, i sort it out with third party plug-in but it would be better if XTRA will offer this options.
Thanks for good support and very good theme
Regard
past we had this feature but for some reasons we removed it from theme. We will add it again on other way in v2 or above.
Hello, please reduce the amount of !important in your code. I got 1200 uses of !important in the code. Please, refer to this report. Thank you
Btw. why is your ticksy support unavailable?
Please also add an option to use the jquery.min.js to minimize the page size and fasten the page load. It is really essential for a theme to have an option like that. Thank you very much,
Hi there,
Thanks for reporting it, I added it to update list and we will try to decrease them and also other improvements.
About compressing assets, Is better to use plugin, There is some good plugins such as Autoptimize or Better Minify
Regards
Ticksy now is available, It was ticksy server issue.
Please also add compatibility with AMP. Thank you very much
I added it to our update list, We need more time to check theme with AMP.
Historical timeline, inserted into the WPBakery visual editor, cannot open modification options.
Click the edit button, without any corresponding, I hope to be processed.
Wordpress version 4.9.6.
Hi there,
I replied to your ticket.
Regards
support forum page showing 404 not found.
Hi, thank you for the great work, i may have a bad-poor hosting package but not that far of slowness, especially after the latest update, i run speed page tools and they said something like i have to combine external css and java scripts, any suggestions please? thank you
Hi there,
Could you please submit a ticket on our support center: https://codevz.ticksy.com/
Regards
Everything is Absolutely awesome in this theme! It needs just header presets to rock the web
Hi,
Thank you very much, We are appreciate it. This will motivate us to make better updates and make this theme better with new demos and features.
We have plan for adding header presets in the near future
Regards
Awesome! You are Awesome!
