1179 comments found.
Hi.. i am willing to purchase this. Please let me know following.
1. Does it support Child Guest? I see option for Guests, but not mentioned child or adult.
2. Can i add payment gateway like ccavenue or Payumoney (direct or woocommerce)?
3. Is there a backend demo available?
4. Just to be sure What booking system is it actually using? Booking By Nicdark or Hotel Booking WP Plugin (WP Hotel Booking By ThimPress)?
Thanks in advance!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Alright. Posted there. Thanks.
Thanks 
it says “Last Update 27 June 18” but there no updates on my end, what got updated?
Hi,
i have only updated the premium plugin versions included in the package.
Have a good day Bye
I’m sad and disapointed, I bought this theme and at the begingin it was awesome I loved it, no until i had to remove items by myself because I dont want to show guest, size or the calendar, this must be just optional if no info is entered then don´t show it.
It says is mobile friendly FALSE! i had to customize ALL THE WEBSITE to fit the mobile, still looks crapy, cut the numbers instead of adapting the size.
then I had several issues with the builder, NOW i’m getting random errors “an error occurred while processing this directive” randomly appearing all over the website.
I spoke about this issue when My support was active and never got an answer to fix this, I really hope to get some workarround on that error.
Thanks
Hi,
I’m sorry if you’ve had problems with the theme, some things you mentioned are simply solvable, example: if you want to remove some elements you can do it with some css rules (surely the support team can help you in this.)
However keep in mind that as you already know that this is a simple wordpress theme and must be understood as a model, a starting point for your project and everything can be changed and you can add features not included according to your personal needs.
Have a good day Bye
I have asked support via your portal & didn’t get reply. Please reply me ASAP!
Hi,
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
how to edit the email templates? Where are they located?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi nickdark, I want to add testimonial plugin but unable to do it, also I made the registration but I did not receive the password for make the login. kindly content me on my email and resolve my problem
Regards,
Hi,
it’s very strange that you did not receive the password. Please check your spam folder if there is a message with this object “[Support Nicdark Themes] Your username and password”, the email that sends the password is : wordpress@support.nicdark.com
In negative case, please send me your informations through this form : http://support.nicdark.com/support-registrationlogin-problem/
In this way I will proceed to reset your account and send you a new password manually.
Have a good day Bye
Some sections are showing shortcodes. For example: https://prnt.sc/jxfdk4. Could you let us know what’s missing ? Does it need premium plugins ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
How can we setup booking section with woocommerce ? currently it is use booking pugin
How can we disable future dates from booking ?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
yes i register on it and waiting for login password and how loan i have to wait for password ???
Hi,
it’s very strange that you did not receive the password. Please check your spam folder if there is a message with this object “[Support Nicdark Themes] Your username and password”, the email that sends the password is : wordpress@support.nicdark.com
In negative case, please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day Bye
no it is not in spam and check my pm in http://support.nicdark.com/support-registrationlogin-problem/
can you reply quickly ? There are lot of problem need solve ?
I created account and login to My Account and when i go to booking i will have to provide name and details again .. why is it ??
Hi,
don’t worry, please use our email for any problems, in this way our experts can help you on any kind of problems.
Have a good day Bye
I am looking for a WordPress theme for the purpose of creating a hotel website. I liked this theme you’ve done. I want to ask a few questions.
1) Are you paying by credit card? If so, I want to integrate the bank’s virtual POS application.
2) Is there a special installment on the credit card?
3) Do you create a special discount code and reduce the price during payment?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello. Very nice theme. But I need to know if the menu in mobile can be fixed in the top. Thanks!!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi guys , I have 5 open tickets in the support forum. It would be great if you guys could have a look. Thank you
Hi,
yes sure we received your tickets.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi Support team,
Does this theme work like booking.com that can use for hotel owner to publish their hotel or just for private system a single hotel?
Best regards
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hey Nicdark, i know you know nothing technical about this theme. Simple question for you…....
How do we remove the required field “Terms and Conditions?” when filling in the form to book…..
I am so sick of your pathetic responses telling us to go open tickets, its a simple question. Ask your team.
Hi,
sorry but i don’t understand, which is the difference ? As you can see on the support tab of the theme here : https://themeforest.net/item/hotel-booking-hotel-wordpress-theme/20522335/support
Our team decided to manage the support externally and not in the comments section ( in an official article of years ago Envato advised this to all authors ). We are a team and supporters work in the support platform.
This behavior is the same for all buyers and unfortunately it does not seem right to make some differences.
Have a good day Bye
Hi, I have few queries regarding your theme for hotel booking
I want to use your Hotel Booking Theme on our wordpress site, problem is I want to use CCavenue payment gateway. Is it possible to use it using any plugin or anything ??
Also confirm that this theme can be hosted on windows ??
CCAvenue provides “CCavenue Woocommerce plugin”. Can we use existing room booking feature of your theme with CCavenue payment gateway.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I already sent pre-sale question also on Saturday but no reply yet. Can you check please?
Yes sure, the team reply to you in 24/48 hours working day.
Have a good day Bye
Is it possible to sync ical from booking.com and other booking websites? Still didnt recieve the answer from your contact form!
Hi,
sorry for the delay, the team replied to you.
Have a good day Bye
Hi!
I am analyzing many templates of hotel and apartment reservations. The one I liked the most is yours, but I have a big doubt, which is the one that will decide if I buy your template or not. I need to create a website to book apartments that are in different cities. Therefore I need to expand and modify the search filters that currently exist, which are Check-in, Check-out and Guests. I need to add another field so that my clients can choose between different cities. This is possible?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I already wrote yesterday using the contact form. Thank you
Thanks
I can not load your theme on my wordpress. It inform me that your link is out of date
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Good evening
we want to know several things about the template:
1) Is it possible to configure the template on an automatic height and width of screen like this site: https://www.lenarcisseblanc.com/suites/suite-cleo/2) Is it possible to synchronize Booking.com and bookings of the site?
Thanks in advance. Cordially.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
How can I create a page like DEMO? I do not know where the guide page after installation is.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I sent pre-sale question but no reply yet. Can you check please?
Hi,
yes sure, i will check and you will get your answer as soon as possible.
Have a good day Bye
I didn’t receive your answer yet. Another quick question first hope you can answer here: Does the theme come with user frontend? (Their detail, payment, recently booked?) without going to backend dashboard?
Hi,
the team informed me that you received your answer.
Have a good day Bye
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