555 comments found.
Hi,
I am trying to replicate the demo homepage. I have followed the instructions as mentioned in the document and imported everything and installed the revolution slider but I am unable to import the demo slides. The instruction says to upload the files but it does not mention which file specifically and from which location. Would really appreciate your help.
P.s all the links that are available in the comments just point to the main help page and its not really helpful, A quick video of how the demo is setup would be very helpful!
Hi,
Thank you for purchasing.
You can download demo Revolution Slider imported file from here http://themes.themegoods.com/capella/doc/import-demo-rev-sliders/
Hello, I purchased the template, installed as instructed but, it’s looking broken, far away from the beautiful live preview. I have created a ticket yesterday at 9h30 PST and waiting for a reply. How long does it usually take? Thanks.
PRIVATE TICKET #1854346
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there.
Hi, I would really like to keep it there. But it seems you guys won’t even reply to me unless I post here. My template is not working properly since day 1 and it seems that it takes you guys 2 business days for each interaction, in this pace it will take forever.
It’s less than 24 hours from our last reply and you posted multiple replies within that time. This makes your ticket move down in our queue system and cause the delay. I replied your ticket, could you please check there. Thank you for your patience.
Hello,
Just for the record, the first time I posted the ticket, I waited for 24h with no response. My second post after around 26h with more information on my problem, did move me 24h down in the queue and now I understand, thank you for the information.
Just think that you guys should review this policy regarding the last post, maybe if it counted towards the first unanswered post it would work better?
After all, customer support is about managing expectations and solving problems and communication is extremely important on both matters. Now a conversation where one of the sides only replies once every 24 or more is not a really a conversation, thus not effective communication.
But okay, I will adjust my expectations and try to be more patient. I am sorry for the all the trouble, you have a good one!
Thank you for your patience. We replied you 3 hours from your last reply 12 hours ago. We know we could improve this but your patience is appreciated.
Please see screenshot of your ticket response time here https://prnt.sc/m8qilu
Yes! Now we are talking. I guess we also have time zone issue here and there’s nothing we can do about it. Anyways, thank you very much!!!
Hi,
How easy is to integrate the registration form with OpenTable?
Hi,
Thank you for interesting.
Yes I think you can use this plugin https://wordpress.org/plugins/shortcode-for-opentable/
Hello,
I nned to develop a restaurant website using this theme.., but before purchasing this theme i want to know something.., 1) i need all the pictures you displayed in demo.., available ? 2) In menu for example.., i am a customer .. i need “chicken sandwitch” so iam going to menu.., and click on chicken sandwitch .., then i order. this time we want a alert on my phone/EMail.., ( Customer name,Phone number, Location, EMail id )
this one doing in this theme ?
3) can you give full support.., because this theme only 4 sale..thats why.., because iam not a professional Web developer
4) I need to integrate payment gateway to this theme … is it possible ?
please reply me soon.., after that i need to purchase
I want to click on particular food item.., it will redirect to particular food item details and that page i want to order that particular item.., payment gateway integration available this theme ?
Hi,
Thank you for interesting.
1. Yes you can import demo contents when you purchased from theme admin panel.
2, 6 Sorry, it needs a custom modification to add this feature.
3. Yes you will get 6 months support when purchased theme and theme sold over 1,400+
4. Yes you can use payment gateway from Woocommerce payment options.
Thanks for your reply…., one more doubt is..,
1) woo commerce is used for listing the products right ? so i am purchasing one particular food item through online payment …, after purchasing how to know the customer purchasing this particular food item ? website cart or EMail or Phonenumber ?
2) Wocoomerce plugin is included in this theme ?
3) Iam not a professional developer.., so you can provide me support please…,
Hello…please answer my questions…, after that i need to purchase theme…, and work start…, its urgent…, please
Hello…, please…, waiting for long time…
Hi,
I’ve got a problem with the new version of the plugin Contact Form 7 and my Restaurant Template… Is it possible to fix if an issue with an upgrade ?
Thanks so much !
Seb
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, for upgrading to wp version 5.0 do i need to install classic editor or have you disable gutenberg with template code?
Hi,
Thank you for purchasing and really sorry for the issue. Please make sure you update to the latest version of theme v1.9 it should be working fine with WordPress 5.0
Ok, no issue. I only ask before the update.
Ok great! 
Hello, With the Wordpress update to version 5.0 The site has stopped working. The Home has disappeared and the code lines of the “Content Builder Options” are not compatible. Please, you can review and send the update. It is urgent…
Hi,
Thank you for purchasing and really sorry for the issue. Please make sure you update to the latest version of theme v1.9 it should be working fine with WordPress 5.0
Thanks…. veru Much
You are welcome 
Btw, Could you help us rate for the theme please?
Hello,
I wrote a ticket.
Can you help me please ?
It is very urgent because i must show today the website.
Thank you
Hi,
Thank you for purchasing.
I checked your tickets and every tickets replied by our support staff. Basically we are waiting for you reply. Could you please check reply on your tickets.
Hello,
I checked my last ticket and i received any answer.
Thank you
Hi,
I gave you the rights credentials.
Can you help me please ?
Thank you
Could you please provide ticket ID again so I can check it for you quickly please.
Hi
Ticket ID : 1799604
Thank you
Hello,
Can you help me please ?
I replied your ticket. Could you please check there.
Thank you very much for your help
Hi
I met another problem.
Can you resolve it please ?
Thank you
Ticket : 1799604
Our support staff replied your ticket. Could you please check there.
Hi,
I have a big problem of displaying.
It is in the same ticket above.
Thank you
Hi – I may have an interest in your capella theme. Is this theme accessible for the visually impaired?
Thanks, Jeffe
Hi,
Thank you for interesting.
Could you please provide more detail about “visually impaired” you mentioned please.
I’m wondering if the theme is compliant with W3C accessibility standards?
Hy i’ve a problema with google maps integrated into your theme. Now i see this message into maps “For develpoment poupouses only” http://www.ristorantealgallo.com/?page_id=24 How i fix this problem? thanks
Hi,
Thank you for purchasing.
Please update to the latest version of theme v1.8
Then you will have option to add your Google Maps API key in Theme Setting > Contact > Google Maps API Key.
You can get your Google Maps API key from here https://developers.google.com/maps/documentation/javascript/get-api-key
ok thank you
Hi,
I wrote you on support website.
Can you help me please ?
Thank you
Hi,
Thank you for purchasing.
Could you please provide ticket ID please? I couldn’t find any ticket from your account/
Hi, Here are my ticket ID :1716417 Thank you
Thank you. Our support staff replied your ticket 13 hours ago. Could you please check there.
Hello, what happens to the menu if I don’t add prices? Is design adapted in that case? Thanks
Hi,
Thank you for interesting.
Yes it just leave blank space if menu doesn’t have price setup.
Hello, can you please provide me with some info about language support? Your template looks great, but I am afraid to have some user functionalities ‘locked’ in English and not customisable (e.g. in forms, menu layouts, call to actions and so on). Thank you.
Hi,
Thank you for interesting.
Yes you can translate all theme strings from po translation files which are included in theme. Here is more detailed information http://themes.themegoods.com/capella/doc/translation/
Hi I just purchased and installed with the demo but it doesn’t look anything like your sample on this site. Can you please help me figure it out? I’m not a web designer, so I want to swap out text and images of your demo to customize my site. Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Nevermind—figured out issue
Ok
I installed the demo content but the home page does not look like in the demo. Can you please help as I would like to the demo parallax content loaded too so I can easily work to swap things out and update.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you
I installed the demo content but the home page does not look like in the demo. Can you please help as I would like to the demo parallax content loaded too so I can easily work to swap things out and update.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you
hi i want to know after purchase theme how to install the demo theme? u guys help install?
Hi,
Thank you for interesting.
Yes we can help you installing demo content once purchased
After theme update, i have a error. Example here https://www.vanlaarevents.nl/vitaminebar/ Notice: Undefined variable: image_thumb in header.
Theme switched on and off Plugins switched on and off Nothing has worked
Is there a mistake in the theme?
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
I e-mail a support request and couldn’t get help. Here again I bought a theme and I was trying to change the Reservation template.can I get help…
Hi,
Thank you for purchasing.
Our support staff replied your ticket over a week ago and asked for temporary admin access and your website URL. Could you please reply him there. Thank you for your patience.
