13534 comments found.
Hi Ken i have email you please reply i am facing the problem to import demo data Please check the existence of file /home/mywebsite/public_html/wp-content/themes/eduma/inc/data/demos/demo-vc/demo-university-3/widget/widget_data.json
Hi shabzfaiz,
Let me check your site. Please email me to candy@thimpress.com with subject “shabzfaiz – Eduma Support”.
Hi Ken i have email you please reply i am facing the problem to import demo data Please check the existence of file /home/mywebsite/public_html/wp-content/themes/eduma/inc/data/demos/demo-vc/demo-university-3/widget/widget_data.json
Hi shabzfaiz,
Let me check your site. Please email me to candy@thimpress.com with subject “shabzfaiz – Eduma Support”.
Hello Ken, What is the way to contact your team to get some feedback for a customization I have paid for?
Hi harshalgunde,
So very sorry about the delay. We are overloading after the holiday. Our team is gonna check your case asap.
Ken, no one is getting back to me and the updates are not happening. What is the plan if we pay for customization and there is no feedback or update?
Hi harshalgunde,
we had some more delay because of the weekend. The work has to be done in 1 or 2 next days. So sorry.
Ken, What is happening? Can someone answer via email about the progress and the completion of the development?
Hello Ken, I think this is becoming too long of a time. Your support on customization I am sorry to say is really lacking. Please respond on email of the situation. If you cannot do the customization you should reverse all fees.
Hi harshalgunde,
I totally understand.
Hello Ken, I don’t understand what you understand? I have been waiting for the changes or my money back. What are you planning to do? If you cannot make custom developments I think I have to abandon the whole theme.
Hi harshalgunde,
We have to finish it. We have just moved to a new office and there is a delay to set up the work space. I will keep you an update soon.
For one thing or another you have delayed the changes after taking the payment. I think you should not accept any more custom requests from users. If you cannot do the work atleast dont take the payment. I want an answer today.
Hi harshalgunde,
I’m pushing the team more
I need it today. It has been long overdue and affecting my business. I need a refund of the money if you are not going to do it immediately. I will take whatever version you have and then do it myself.
Hello What is the update?
Hi harshalgunde,
I’m afraid that we will need 3 days to make all works as you requested. About the delay, there are some new data structure in LearnPress 3.x and we got some troubles to implement the change.
I don’t think I need the changes anymore. Please refund my fees. I think at this point the changes should be given for free. I am planning to use a different theme.
I dont need any of the changes as I have changed the use of your template. I need a full refund. I have already sent a request.
I have sent a message.
Hi Ken, I have a problem, every time I update the theme, I lose the translations, the translation file is in the loco translate folder, but the time seems not to read them, I synchronized, my translation file exists, but it does not read from the system? Thanks
Hi balilla100,
Sorry for my late response. I missed this one.
Please follow this guide https://thimpress.com/knowledge-base/loco-translate-guide/
Make sure you stored the translate in “System”.
hi, is this theme with coming ALL of premium learnpress addons ? gradebook, certificate etc. ?
Hi sametbozkurt,
Yes. You can see the detail here 
https://themeforest.net/item/education-wordpress-theme-education-wp/14058034
in learnpress: there are 5 lessons and 1 quiz in a course. i dont want to student go directly take a quiz and pass the course. how can i do that ?
Hi sametbozkurt,
You can use Content Drip addon 
. This premium addon is included in the theme package
i think its for timing. i dont want them not to take second lesson without completed first lesson. and then third lesson. if 1. lesson completed then he can take second lesson. by the way i wanna buy this theme but waiting for coupon
Hi sametbozkurt,
The Content Drip does exactly the process.
You can also edit the time between each lessons.
Please take a look http://prntscr.com/jfmg42
thx. its okay then.
Okay, feel free to let me know if you need any further assistance
i will buy the theme today i think. thx for kind answers
Hi, can we see list of students ? It is hard to click every students to see their scores? And Second drip addons dont work properly i think. i enabled drip and choose second option. but i can see 3. 4. lesson without finishing 1. or 2. lessons
Hi sametbozkurt,
Let me check your site. Just email me to candy@thimpress.com with subject “sametbozkurt – Eduma Support”
i did
Hi sametbozkurt,
I’m gonna check your case soon. Sorry for my late response, it was weekend.
waiting for you. thx.
Hi sametbozkurt,
Please give me some bit more time.
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- IT Online Hub – Oracle Fusion Middleware Training (in India) http://itonlinehub.com/
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- And more than 13,000 beautiful website of online schools and institutions…
hello Ken
Any update on my work?
Hi goocha_charan,
It’s almost done. Please give us some more time. Sorry for the delay, there are many support requests recently.
Hi Support team,
I don’t know why my site was locked, how to fix it please: https://prnt.sc/jfjpr4
Thanks
Hi vuekai,
Look like you are using a plugin which caused this.
Please try to check all your active plugins again.
You can send me a request to candy@thimpress.com with subject “vuekai – Eduma Support”.
Your support time is expired, please consider renewing support
Hello, I buyed this theme and it says it include this plugin: WooCommerce add-on for LearnPress. But it doesn’t and I really need to use Woocommerce. Thanks!
Hi davd_ramos,
Just go to menu Eduma / Plugins and you can find the addon
Hi Ken195,
Thank you! now is installed and active, I didn’t found it ‘cause I was trying it from LearnPress instead Eduma.
Okay I see
Let me know if you need any further assistance
Hello, I bought the theme and the truth is that I’m very happy, it’s a great topic with a great job, so my congratulations, I’m just curious, I could create a file manager with user roles like this https://codecanyon.net/item/veno-file-manager-host-and-share-files/6114247?s_rank=1
I await your comments, greetings
Hi kokeseba,
Our team is checking this plugin…
hi Ken, this is not a plugin, but I’m looking for something similar to integrate directly with Eduma and wp.
regards
Hi kokeseba,
I have asked the dev team. Sorry but right now we don’t have that 
Hello,
Since the last update to eduma 3.4 and learnpress 3.0 it seems something broke
The courses are not loading anymore and in the console i see this error “Failed to load resource: the server responded with a status of 500 “
Here;s a short video also https://www.useloom.com/share/73feb6ee8f5540aaaff9676badc8ac88?focus_title=1&muted=1
Can you help us fix this?
Thank you!
P.S. you can see the live error here https://daacademy.ro/curs/cele-15-legi-ale-dezvoltarii-personale/
Hi chiramircea,
We will need to check your site more carefully. Please send me a request to candy@thimpress.com with subject “chiramircea – Eduma Support”. Will try our best to help you out.
Your support time is expired, please consider renewing your support.
Ok, thank you
Hi chiramircea,
We will continue discussing via the email.
Hi ken, kindly is sent u mail pls check and send me your replay urgent
Hi mhhammam,
Just email you, please check.
Hi Ken, i sent u replay pls note we use flamingo with many forms so check it after update pls , thanks
Hi Ken, i sent u replay pls note we use flamingo with many forms so check it after update pls , thanks
Hi mhhammam,
I have asked the dev team about the conflict with Flamigo plugin, we not solve it yet. We will need some more time with this one
Can you keep those LearnPress 2.x for some more days?
Hi Ken, thanks for your replayو my situation if freezing cant finalize we version 2 because its must to upgrade and afraid to face some issues when upgrade so pls try to help me to upgrade and solve this conflict max within 2-3 days to proceed , waiting your advice and support
i prefer to go for upgrade and solve the conflict within 2-3 days max to proceed thanks for your support
Hi mhhammam,
We will try hard for this.
Hi Ken, i check site and it’s not updated to latest learn press pls update it and try to solve flamingo issue as we agreed , waiting your support
pls ensure new update will work correctly with all existing active plugin before updates if their is any issues other than flamingo pls send me to arrange my work thanks
Hi Ken , kindly help me how i can setup the following , a company has 3 departments each department has it’s own users and courses how can each department head can join his team to it’s own courses only free of charge and his employees can’t see other departments courses even in search window , thanks
waiting your replay
???
Hi mhhammam,
I had wry neck and couldn’t check your site sooner. I’m back now and I’m gonna check your case real soon. Sorry for the delay.
Hi Ken,
When using the shortcode Thim: Event List, is there a way to filter the results on Event Category?
Seems kinda silly if that is not possible.
Kind regards!
Hi RvdDungen,
We will add the filter in the next Eduma update (v3.4.1). It will be released in next 1 or 2 next days.
Dear
I request please if the requested changes and arrangements can be made and in what range of dates to coordinate my team or in the case that it is not possible to be notified to make the support with a local company.
I have sent several emails.
I send a new Email with the subjet: “zgiacaman – Eduma Support”
Hi zgiacaman,
I’m gonna check your case.
Ken
Please help us, our site does not load and throws php errors, server errors, I have sent several emails since last week and we bought the support but they have never helped us.
Hi zgiacaman,
Our team is fixing those issues.
Hi Ken,
I am fiddling around with the combination of Learnpress, Events Manager, Paid Membership Pro and Woocommerce.
Is there a way to improve customer experience by not having to have seperate account pages everywhere?
Thank you!
Hi RvdDungen,
They are 4 different items and that’s why. But our team is still trying to find a solution for that. We was thinking about included all account links into LearnPress profile page.
Hi Ken, Can I change my them to demo react template? how?
Hi Meda01,
Please send me a request to candy@thimpress.com with subject “Meda01 – Eduma Support”, I will help you set it up.
Good day!
A pre-purchase question here:
I’ve looked into the live preview and it definitely looks like the one I am looking for. However, I would like to know how customizeable is the theme? As my project will not be online courses, but rather offline courses in physical classes, I would like to add “groupon-style” live features such as: 1) how many students are currently going to enroll 2) how many more slots in the class are still available 3) timer for promotion purpose
Do kindly let me know? Thank you very much. Danny
hi i am facing two issues. first issue is that i cannot confirm my purchase code in the support section. second issue is that the customize area is not working
Hi potys,
Sorry to hear that. Please email me to candy@thimpress.com with subject “potys – Eduma Support”, I will try the best to help you out.
Hello, I want to know that Events should auto scroll like a new scroller , can you please tell me how we can scroll. Thanks
Sorry developerindia, I didn’t get your point yet. Can you clarify?
PS: Your support time is expired. Please consider renewing support
hello, As i mentioned earlier i am not getting layout like your design , check your email which was sent on 6th April and after that we have not get any reply from you. Also as i mentioned in earlier reply that i want the event https://prnt.sc/jf6nlu section should scroll in vertical direction
.thim-list-event.layout-2 {
max-height: 350px;
overflow-y: auto;
}
Please go to menu Customize / General / Custom CSS and use this above.
1.the option which you have using that the scrollbar is getting appeared and it should not 2.i want to create menu like https://prnt.sc/jg19uv 3. this is not imported correctly https://prnt.sc/jg19zt , how can correct Thanks
Hi developerindia,
Please give me your WP admin access to candy@thimpress.com with subject “developerindia – Eduma Support”, I will help you set it up.
email sent, please check, also can you tell me how can i make mega menu.
There is another issue that the the tour tab is not working and the image carosal is not working
I want to use the custom color for Tab and menu,How can i make it.
Hi developerindia,
We will continue the discussion via the email . I’m gonna check your cases shortly.
Please check email and fix soon . I found another bug that when page open 1st time then image gallery loading , when i reload the page it does not appear. please check email.
Hi developerindia,
I’m on it.
I want mentioned some text after header logo, can you please tell me how add, Logo<Text1>/> Logo<Text2>
See the sticky menu should get stick on top without logo but it goes off , when we scroll up then it will visible. please take a look this too.
there is no reply of my query. I have sent all details 8 days before but still no response.
Hi developerindia,
Our team is checking your case again. And please renew your support. It’s expired too long ago.
Hi developerindia,
We are using a new support email. Can you list all current issues and send to edusupport@thimpress.com with subject “developerindia – Eduma Support”?
I have sent several email to candy@thimpress.com and now i am forwarding all email to edusupport@thimpress.com . Please take a look and give the solutions. Thanks
Hi developerindia,
Our team is checking your case. I apologize for the delay in our reply. We’re experiencing larger than normal inquiries this past week and we’re working hard to clear the backlog.
Website speed is poor. How do I optimized? Really bad…
Hi tekinc,
Speed depends on many things. Let me check your site and I will find a solution for it. Just send me a request to candy@thimpress.com with subject “tekinc – Eduma Support”
I emailed you and have not heard back.
Hi tekinc,
Sorry for my late response. It was in weekend. I’m on your case now.
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